Wow...wow...wow!!!Im so impressed with the service of Jhb cbd home affairs. Although theres a long queue on the ID & Passports application, but it moves so fast, & once u inside, it moves more faster, it took me 30minutes or so, then i was done. Coming to de staff, they are so professional, friendly, & jolly. BIG UP TO YOUGUYS, KEEP IT THAT WAY, YOU THE BEST!!!!🤜🤛🖐

The queckest home affairs ever. Am so proud of home affairs in cbd, let them keep the good work up. The queue moves fast and service is good, I cant express how happy I am with their service. Thumbs up

Poor service by the government. that’s all i can honestly say

Best home affairs. The service was good and quick.

Service faster these days once you get into the building

Ts always crowded long queues

Worst service ever. Went to collect ID! There was less than 100 people in front of me but I waited from 9:30 until 15.The security makes you pay 50 so you can get in without standing in the queue...

Guys until you go to other home affairs you will see that JHB HOME AFFAIRS IS THE BEST,i went to Alberton home affairs and i saw flames,my entire life i always do my applications with JHB but for some reasons i decided to try Alberton of which it was a disaster and xenophobic,thank you JHB home affairs four your excellent service,keep on with your heart woriking,Sphiwe and Nwabisa your staff loves you so much guys,manner (manager)you guys are the best

Long ques no sitting area covid regulations not followed

Situated in the heart of Johannesburg next to Bree Taxi Rank ,bank City and Johannesburg Park station making it easy to access. Works Monday to Friday 8:00 - 15:30

Very unorganized, they dont look like they know what they doing.

Had no troubles taking care of my business I had here, the staff were respectful and intelligent, they knew what they were doing and got me out of there as quickly as possible.

Besides waiting in the queue for long hours 😒 I was impressed how fast my passport was done . I applied for it on Thursday and I got an sms that it was ready for collection the following Monday, so it basically took 4 days . The corruption there is a lot as they are guys who make you pay R50 to be in the front of the queue 🙄

Very great service, as long as u arrive early in the morning. There is order and thank u for the ticket service very great. Took only 2 weeks for me to get my ID ready. Thank u

A shocking institution to attend... no adherence to social distancing when standing in the queues...8th in the queue and waited for several hours.

This Home Affairs was a terrible experience, I arrived at 7am, an hour before it was open, and never even got to enter the building. It was really a waste of time. Really this Home Affairs is the worst I have been too. A waste of state institution, there is no productivity whatsoever and the most amazing part is that it is the regional office. They dont even deserve my star rating, I just did it just to leave a comment. I wonder whats the purpose of having an Operations manager there.

These people do not care about the people they serve, very rude and inconsiderate I dont know how yhey got employed.

This place has improved drastically. The queues go quick, the service is faster and the system is much better. Im impressed, for a branch thats in the CBD they are doing a very good job. With in 45 minutes of waiting, you are done. It only took five days for my ID to be ready. I am genuinely impressed.

Let me say thank you to Portia in the applications for passports floor against All odds represented my situation positively to her manager over the burial of nephew in Swaziland. Whether the priority travel documents happens or not point is, for the first time in DHA I had a person that saw me as human being in need not a number. Im tears actually thinking of how well and empathetic she was on my situation. I will also send this message to the Minister to say thank you. Kind regards SK

Their service is very poor, they keep you on the lines for hours unnecessary!!!!!!!

I went 7:30 in the morning to make an id for my daughter and was out of there by 10:00 well done on the level of the service. This office has really improved and the customer service it getting better. The are some elements to work on but the department in heading in the right direction.

Applied for my passport on Wednesday the 13/11/2019. Got my passport on Monday the 18/11/2019.Keep it up, so far you are the best😊

@Department of Home Affairs please improve the service delivery @ Johannesburg, the city is overpopulated yet there are few people being served who arrive at 5 still and walk out with empty hands, its very disappointing.

Fantastic experience - huge change of operations in the last year. Very efficient service from all

After 4 years of our family trying to find out why my brother in law could not apply for a passport we were finally assisted by Ms Lindiwe Mkhabela,a supervisor at the Harrison Street office. We were treated with such respect and understanding by this lady. We wished that we had met Home Affairs officials who would listen and reason with you. May God and our Government honour such service.

I applied for my husbands permanent residency permit in the year 2017 . It has currently been two years and the application is still not completed i fail to understand why. On the site it is noted that the application will be completed in 8 months . Everytime i call the call centre to find out how far is the application and the Consultant will say that its still sitting in the same place since april 2018. I dont understand whats holding up the process.

Went to apply for the smart card id on Friday the 12July19 and received a message to come and collect on Tuesday the 16July.In both occassions i did not spend 30 min in there.The service is of the highest level.Keep it up

This home affairs never sent me a message when my document was ready for collection.Secondly they have been on strike since the 29 March and refuse to work because the lift is not working.It is also bad enough for us people to take six floors up.But they just dont see the need to help people.They were just not willing to assist and work.Never again will I go this home affairs in town.

I cant believe this Home Affairs. I have been here since 6 am no progress. Still not opened. There is no one updating us about whats happening.

Total waiting time - 4 hours for temporary ID and application of ID. Elevators currently not working, and carry cash only when going to 6th floor. Other than that, the service is efficient, also bring in your own pen.

Arrived at Harrison Street Home Affairs at 14h45 to collect Id.I was told to join line of about 30 people waiting outside . The manager later informed us that must come back the next day. He did not heed to our protests maintaining that the office closes at 15h30. Some people on line arrived at 13h30 . I personally phoned the Both Mrs Mkhulise and Mr Moeketsi and they were not helpful. The government civil servants treats citizens as if they are doing them favor. How come during voting everyone who arrives before polling station is assisted up to early hours of morning. Management should have plan to support staff that are forced to work beyond Normal office hours. Is Batho Pele still the value that government departments subscribe to.

I had a bad experience with this guys, got there on a Saturday morning around 7:30am and left the building around past1 pm, some colored people were the first priority while we were waiting on the Que and nobody bothered as to whether you came early or not they had to help all the colored people who came with a taxi or taxis first before they can help us. ..... applied for my smart card on the 7th of July till today i havent received any sms to confirm collection.

Great services i got my id earlier than i expected .keep it up

Recommended If youre up for spoiling your day

Happy, Happiness. I applied for passport on Sat, 17 June got the SMS to collect Friday 23 June. Great Stuff.

I got there at 7:30 to get a new ID and passport as I was changing my surname. I was out of there by 10:00. Systems went offline when I became 5th in the queue and slowed the process down agaI also applied online. The online portal is very easy to use. I just took my proof or online application with and everything was very easy.It is a bit dodgy outside, but my car was safe in the parcade across the road (not too expensive to park there at all), and inside it was very organised, warm and safe.The staff working there are all very friendly and informative. It was a pleasure going there.

Applied for my sons birth certificate in Nov. 2016 and received it in May 2017. After opening a case and chasing after them. Another of holding meetings in the morning inconveniences citizens. If you know you dealing with public service, try and schedule your staff meetings after hours as they knock off early at 16h00 anyway. Surely an extra hour for a meeting wouldnt kill anyone.

After waiting at the que for 3hours.i asked the security before i que about the passport and he told me to go to this long que knowing that its been 3days without taking passport application.worst experience ever

Experience for me was bad. took me 4 hours to do both ID and Passport. I applied on the 12th of July and to date I havent received any sms from the department. went there to query and passport not done as yet, ID is ready though. guess will have to cancel my trip.

Good customer service

No answer when calling, tried atleast 4 times and it just rings, very very poor☹

System offline since 10:00 this morning. No explanation given or when system will be online again.. apparently a common occurrence ..now 14:00 and still offline...

The waste home affairs,they dont answer calls,they dont attend people in time. They are rude. We are Still waiting for unabridged birth certificate since June 2015,its a year and half now.but my daughter applied for her child in Florida,less than 4 months the birth certificate was out.

The employees at Home affairs in Johannesburg rissik at 4th floor is full of lazy bunch employees, On fridays they close at 14h30 while they instruct the security to tell the residents that the system is offline in order for them to nock-off early, i thought there is no longer employees who have a government of not working.

The service is really bad

This is the worst home affairs branch ever. Ive been told that the system is down and Ive been standing in the queque since 07:45 in the morning and now its 11:30. If there was a zero star I would actually put it its not worthy to get a star. Again considering the fact that the lady that announced that the system is down was making fun about it. I wouldnt recommend this branch ever, next weekend il be going to the Randburg branchThis is much more frustrating considering the fact that iam a tax payer in this country

Im here now they just helped 120 people for ID and boom they are offline, I guess their system are designed to cater for 120 people then they go offline and the Time is 10:03

Tried to contact them for5 days. They never answer the phone. Frustrating......

Great staff they greet pleasantly,very friendly and helpful...thumbs up👌👌👌

The service is really top class but there are long lines now and then.

Shame they are very lazy especially when they wearing pink thank God the was no water issue

The service is great, however the lines!!! Thier system are painfully SLOW!

THE PEOPLE AT HOME AFFAIRS ARE VERY USELESS THE RECEPTIONIST DONT ANSWER THE PHONE AND IF SHE DOES SHE IS SO RUDE AND SHE PUTS YOU TROUGH TO THE WRONG DEPARTMENT I ONLY WANT TO FIND OUT IF MY NOTIFICATION OF DEATH IS READY FOR COLLECTION BUT THEY DONT ANSWER THE PHONE FOR HOW MUCH DAYS I HAVE STRUGGLED TO CALL BECAUSE I CANT STAY OUT OF WORK TO GO AND FIND OUT IF IT HAS REACHED THEIR OFFICE LIKE THEY HAVE A JOB TO DO I ALSO HAVE A JOB TO DO THEY ARE SO SELFISH MY RATE IS 0 THEY NOT HELPFUL AT ALL

System takes 5 hours being offline...dont they have an IT department for such occurrences? This happpens almost everyday so why isnt there a Plan B implemented for such situations

Waiting since 6h30 already 3 hours in the queue only to be told that the system is offline.

Ai home affairs people they never answer their phones, why do you publish your numbers if your phone cannot be answered, i also emailed the regional manager but never responded...mxm

I want to put a bullet in my head every time I have to deal with home affairs.They are the worst.

Good day the whole day i was calling the department they kept me on hold for 30 min from there the phone was just ringingwith no answer

If I could rate them zero I wouldIve never seen such incompetent people in my life.And the most disgusting thing is our tax money pays for this rubbish service that we receive from these lazy service providersBe ready to stand in line for more than 3 hours and theyll send you around once you make it inStill waiting for my passport even to this day

Phones are never attended! Ive been trying to call for over 2 days. I even resorted to plugging my earphones whilst re-dialling for hours. The same applies to their provincial contact.

So disaapoited...I went to the home affairs today they where closed...but when I check they said they working today poor service

Poor service i have called the dpt from 8:30 till 12:30 no one is picking up the phone i wanted to speak to Tebogo who work with birth certificate but we no luck i didnt get any help on any one picking up the phone very disappointing Home affairs

Severely understaffed. Empty Computers watched the que Grow longer and longer. Get there by 7 am...

Wonder

Dont go here without lots of time available and try to use a service like Q4me

Terrible service. The worst.

Google says its open and it is not. Update the net please!!!

The best service ever

Loved it

Fast service

This Home Affairs has the rudest people in the world

Most useless office in Government offices....

Always waiting

Spending hours on ques

I applied for a passport online, it took 20 minutes to take photos and fingerprints at Home Affairs, and within a week it was ready to be collected! Within 10 minutes we left with a passport in hand. A system that works!