I walked away (oops I drove away!) with a smile, a big smile. I have been struggling for months with another dealership chain (starting with an F for Ford) to get to the bottom of my clutch problems. I understand they may have even replaced the gearbox under warranty but the problem persisted. After a meeting with their service manager I decided I had enough and I searched for another Ford dealership in my area. I should have done that from the beginning.From the moment I walked in to Paul Maher Ford in Cresta I felt like I was in good hands. I was able to have a sensible discussion with the service manager and staff, they were honest and open about some of the possible outcomes when they work on the vehicle. They only kept my vehicle for 3 days out of an estimated 5 and Rozanne gave me regular feedback and guided me through my options as things progressed.I can honestly say that it was worth my effort and time to drive the extra kilos to Paul Maher Ford. My vehicle is now in tip-top condition again and a pleasure to drive, thanks to their competent staff and service.

GPS updated *****Power improved substantially.Rozanne. 100% Good coffee !Now to see if the fuel consumption improves

I had the most amazing experience at Paul Maher Ford. My service from the time I arrived to when I picked up my car was nothing short of impeccable. Rozanne updated me along the way with what is happening with my car and was able to put me at ease on what was needed. I had terrible experience at another Ford and even considered moving brands but this has really changed my view point. Thanks again!

2nd year in a row where its taken 3 trips to complete a service.Last year - After service book not stamped noticed after returned home, then computer needs to be reset warning light goes on a week after service.This year - Billing issue, I go in a week later to pay the short charge, 2 days later service message goes on a week later. . . idk I give up.

Trevor Maher, Souhail DP and Ben Workshop Manager. Brilliant service. Excellent workmanship. Understanding patient and helpful👏👏👏🙏🙏🙏

My daughters Ford Focus which is serviced by Paul Maher Ford just didnt want to start in a mall far away from my home yesterday and since I am personally not familiar with the car and just wanted to know if this could happen when the remote battery is dead( as before it finally died a message flashed something about the immobilizer..). I spoke to a service advisor at Ford Maher stating that the car has died and I wanted to just ask someone a question about what it could be. She refused to assist or get someone to advise me stating that I needed to have the car towed in. When I requested to speak to the manager she said that he was not in and abruptly put the phone down in my ear. I have since left 2 messages for the brach manager to call me back, and I am still waiting. Very disappointed customer.

Needed a few spares and visited PM Ford today, fantastic service received from Miguel, who correctly identified and sourced the parts I needed for my car. Thumbs up guys well done👍

I had an issue with my Ranger and Adrienne booked my vehicle in immediately and kept me updated with what was wrong and the way forward constantly. Extremely happy and Ill definitely be using this dealer only from now on.

The receptionist at Paul Maher Ford didnt want to speak to the service manager or supervisor for advice that I needed. She asked me to leave the car there for a day and they will get back to me.Deon, the Service Manager and Danie, of CMH Ford in Pretoria helped me in less than 10 minutes.

Unable to arrange me floor mats for a 2019 Ford Transit. Concerning..

My experience was terrible, I will not recommend anyone to go there.Bad customer service, ridiculously high labour charges and overall incompetantness.

I must say the team at Ford Northcliff really go out of their way to ensure their customers are satisfied. The staff are friendly, one is kept up to date with the progress on their vehicle.My team that service their vehicles at the dealership agree as well.Keep up the excellent customer service Ford Northcliff.Strongly recommend this dealership to anyone

Paul Maher Auto (Ford), is scam dealer.bought a Nissan Np 200 and both rear shocks came off when driving. the sales and technical especially the workshop supervisor, showed arrogance and ignorance to the fact that they are still responsible for the vehicle. this happened within 30 days of getting the vehicle,. although it was a second hand with +/- 50000km on it but the rubbish & terrible service issued by this dealer, illustrates, their incapability.of not caring for their customers lives and worst, not wanting to take responsibility. I urge anyone looking far any car to never set foot on that dealer. (Beyers Naude drive, Cresta).

Ask for Bella. I got the best service service i have ever experienced in my life from this dealer. They truly go above and beyond. Made me feel i was driving a rolls and not a ford.

Friendly staff but actual car service not great

Wonderful friendly staff. My car was in for a service and you can actually feel the difference very good.

Very friendly and very cleaning place!

Exceptional service; a professional Team all round..from booking the vehicle in to taking delivery post service. Thank you very much.

I would like to thank Samantha, Ben and the team for the great service it was a pleasure dealing with the team well done and keep up the great work Carlos

Excellent service and communication

Good dealership with a well organised spares counter.

Covid-measures in place, friendly staff and good coffee if you have to wait.

Lovely bunch of people!! Excellent service!!!

Very nice place

Awesome service from the parts department... Friendly staff and willing to assist. One million times better than action ford

Amazing service, friendly staff! They take covid 19 extremely serious and take every measure to combat the spread... very impressed

The standard of service has most definitely changed. Its really so good and I felt like a valued customer. Much appreciated. Hope the change remains consistent.

Terrible customer service. Messed up but said they could help with labour costs.

Theeebest ford dealership in the north of joburg

Good service

Excellent service!

Poor vehicle service and poor service from service department. Not recommended.

Quick and efficient.

Got a quote to fix my lock about 6 weeks ago and was informed that the sales dept would advise when they had stock in. I never was. Went on thursday to check if they had stock and they did. I was informed that the price of the lock was now R1300 and it included a security upgrade. Dropped my car off and was told it would be about an hour. 2 hours later later I got a call for a quote??? Now the lock is R2700, higher than the original quote and way more than the quote from the previous day. I asked them not to go ahead, only to be informed that I would now have to pay R1400 for a diagnostics report. I went to collect the car around 2pm, and was called almost 3 hours later to ask me when I intended on collecting my car.Pretty huge mess for a simple process. Come on Ford, youre on the back foot already with these locks.

Amazing experience when my turbo gave in under warranty. No cost required. An advisor named Dwayne kept us involved and updated. Much Thanks.

Bring your car in at 6.30Wait for someone to take you home until at the moment 7.35....no petrol and the driver starts at 7.30!!!absolutely no point in coming infor 6.45!Uber is quicker and easier.Never againIll come in at 8am less stress.Or I will find another dealer...

Always a fantastic experience here. Since we bought our vehicle here (an awesome, easy and satisfying experience) we have come back for services and whatnot - we get greeted by name, asked how our daughter is, and offered tea or coffee. Even if theres a wait, it is a pleasant one.

Great service! Had my car towed due to some unknown issue, got a call back within about 2 hours, saying it was only the battery. But the thing that stood out is that I had parts that was recalled and asked if they should replace it at the same time (free of charge)! Loved the experience and professionalism of this dealership!

Terrible customer service.Went to inquire for a purchase of a new vehicle , clearly the sales person didnt want to take me seriously. How hard can it really be to be nice smile and send a quotation?

Dwayne is a service consultant that needs a raise!! I received 5 star service from him! THANK YOU

Good reliable service.

When I dropped my Ford Fiesta 2015 off in the morning I was welcomed to nothing but sour faces and unpleasant attitudes. I had asked for a quote for fixing the door handle as I had gone to two other places whose prices varied (even though in May of 2109 Ford released a statement that due to the amount of fords that have been broken into, locks will have a standard price of R1300) but the sales rep said that for a quote alone I will have to pay roughly R1200...for just a quote (I have never received this from an automotive company before). The overall price was roughly R3000.A day or two after I picked up my car, I noticed four things:1 - the door lock that they had replaced was a completely different color to the rest of my car, and it was a different size to the other door locks (later I found out that they had given me an older models lock)2 - My rearview mirror had been loosened3 - Some mechanism inside my door had been fiddled with to the point that each time I would open or close my window all I hard was a screech as well a oil leaking4 - My door reflecting light had been removedA week later when I was contacted by customer service from ford, I had communicated my frustration and the rep informed me that the manager would phone me soon, that was 4 weeks ago and I have still not heard from the manager.Over-all the service was unhuman and just poor, from the get-go I would have denied their service but the fact that they pin you with an R1000+ quote is quite appalling

(Rather 0 Stars) Terrible Sales service, They dont know how to call back, they run away from customers, Dont follow up, Dont settle your trade in vehicle in the agreed time period, dont give you your sale agreement, Dont capture your details correctly, My debit order is now going off someone elses account! Absolutely no care for the customer, Sell you the car and its done they dont care about contracts or breaching any sale agreement you may sign! Stay away from this dealership unless you want bad service endless stress and enjoy waisting your time trying to get resolutions for their poor work standards.

Good friendly serice is provided here.Honest and caring personalities are present here and a good knowledge about their vehicles.

Great service from Miguel in parts

Very friendly and helpful staff.

Great customer service and awesome parts prices

Great service, my application was approved in less than a week. The staff made me feel at home

The service department is excellent! Unfortunately a faulty part meant I needed help from the warranty department and it was the worst experience I have had from Ford! The car went in Tuesday morning and I was told I will have my car by Wednesday afternoon. I got my car Friday afternoon. Every time she phoned me she said that she had previously phoned but I did not answer (which is not true). Its hard to believe that when you buy a R350 000 car that you would have to ask colleagues and other people for lifts not actually knowing when you would have a car again. It is unfortunate that I have always only had excellent experiences and it took one person to end it.

Friendly and professional staff

Oom Ben always sort things first time round 👍🏻

Service much better

Very well organised and very helpful. A top Ford dealership and service centre in northcliff, Johannesburg.

I always get excellent service from Paul Maher Ford. They always go the extra mile for me and I find their prices not bad at all. I own 2 Fords and I will only use Paul Maher for anything that I need for my 2 babys. I will not use any other Ford dealership. Paul Maher are one of the reasons I bought my 2nd Ford and not any other make. I trust Paul Maher a lot and when they phone me and tell me I need to replace something I just tell them to do it because I trust them. Thank you Paul Maher for everything that you do for me. You will always be my Ford dealer of choice.

Excellent and friendly service from start to finish and ongoing especially from Chris. Wide selection of vehicles and allways great deals.

Best delear ship.. Muritz is the best sales person.. Very cheerful and makes you feel like the only customer.

Always getting excellent prices for parts by the salesmen Karabo keep up the good work buddy you never disappoint a client Im grateful for a salesperson like you thumbs up let it not end by me

Great service, Samantha at services is awesome at keeping you up to date on progress made. The store is clean and cars are fresh:) especially that green Fiesta

Terrible service. Put the phone down on me. Got our car serviced a month ago and now there are more issues. Sent it in for a service. Said there was only can belt needed to be replaced. Phoned us back to tell us more issues they found. Kept on wanting money. Going to find another ford dealership

DO NOT take your vehicle for service to this dealership!As part of the service I asked for the lights to be adjusted. I was was told it did not have to be adjusted, as it was correct, when I collected my vehicle, but subsequently I was told by the irritated workshop manager (Ben van Niekerk) that he actually did adjust it. It is still not correct, but furthermore they managed to break the light adjuster, as it now shines up, when its supposed to go down and visa versa. I luckily voice recorded my whole encounter at the dealership & I am glad, as Ben van Niekerk spoke to me in a threatening manner & also had an aggressive physical demeanor, just before I left. I have reported what had transpired to Ford South Africa & have booked my vehicle into another dealership, to sort out the lights & adjustment! I am now not even sure if my vehicle was serviced properly, due to what happened.

When I got my car they said welcome to the Ford family I thought ja ja. There service is fantastic and they sure have done there best to look after me and my car.

Yet to ever have any issue, always keeping in contact with you through out your servicing of your car. I live far from the service station but they offer services thats worth the distance.

Bad service and bad attitude. After my car was kept at the dealer for almost 4 weeks to replace a glow plug, when complaining to the manager about the amount of time which they had the car, the manager proceeded to offer to purchase my car for his daughter! Shocked and disappointed at their service, I left the dealership, only having to return the car the same day as it will still not running properly. They kept it for a further week!

There is a face book group by the name of my FORD got broken into-but ford does not acknowledge this. went to the police station to open a case as my eco sport was broken into and the lock damaged, at the police station I met four other people that were opening cases for attempted break in and break in! And all Eco Sports. Ford please advise if there will be a recall or assistance with locks ?

Kept my car for 3 days in the week. But service was good and staff very friendly. Still happy in the end!

Wonderful place, wonderful showroom. I love the Ford Ranger and I am trusting the Almighty to own one soon.

Excellent service. Service on Saturday mornings as well

Superb service

Worst service ever, no comunication from staff, no customer relations, and realy not willing to help in any way or form.

Great staff & positive vibe.

Quick and efficient service with very friendly staff. Good show, guys!

Very good service experience. Only thing they close exactly at 5 so picking up the car can be a problem. Also pick up service dosent travel very far. Still recommend it.

Purchased a new vehicle, the experiance was quick and easy with the vehicle delivered on time. Friendly staff that assisted with all my needs and questions.

Horrible customer service. They take advantage of female customers over charging them for simple work.

SA s prime Ford dealer. Service with a smile.

Great service. Friendly staff.

Very efficient service with regular updates. Best Ford service in Jhb

They are fine for someone with fat pocket because they charge for everything including just looking. If you dont have money then you dont matter to them

Friendly & helpful. Services are very good.

Friendly, fast and efficient. Really Impressed!

The main indication for a good business is how they deal with a crisis and after quite unpleasant start, everything was rectified and fixed to perfection. Thank you Wayne and his team for sorting my headache, and love for your excellent products!!!Bad start :)...................Another great service from ford by Ford Paul Maher. Last year my Ford Fiesta ST Ecoboost went for a service and when I asked whether it is under recall i have been told that under this vin number it doesnt fall under recall !!!So around October last year driving through Braamfontein My car started to steam and dumped all its coolant, luckily I stopped my car in time before it would progress into engine overheating, engine damage and consequently fire. After calling Ford and explaining the situation, they said that the car is under warranty by I have to tow it at my cost, which was frustrating but I did it and costed me about 5 hours to get the car to the dealership.Once I dropped the car as usual there was no cutesy car, so I had to find another means of travel at my cost. Once they fixed the car there were some cracked clamps, connector, pipes (so the car should of being recalled - I would assume)As I was driving this morning rushing to get to my business a little bit earlier, 4 kilometers away from my house I start seeing a little bit of the steam and as I opened the bonnet the cooler was low and it smelled like a burned coolant. So I carefully rushed back to Paul Maher - furious and workshop manager admired that I cannot drive the car, to which I agreed but once I asked for the cutesy car I have being told there is none available due to customers using, after asking around I discovered they only have 1 car...., honestly with all PR issues and KUGA and Fiesta issues this is how they deal with this matter !!!I have 3 Fords as we speak and I think its time to look for the brand that cares just a little as loyalty definitely doesnt payoff with FORD #Fordvehicleburning #fordsa #fordfiestast #ford #fordstownerssouthafrica #paulmaher Paul Maher Ford #shockingservice #fordsouthafrica

Have had 7 encounters with Paul Maher Ford. Purchased a Ford Fiesta 1.4 in 2010. Reported the aircon and a dash rattle on first service interval(20k), did not get repaired. Same story on second service interval (40k). Finally made a ruckus with them at 60k, at which point they finally did something about it(at the end of the maintenance plan). Theyre unreliable with callbacks for servicing and parts. Had one positive experience when dealing with a technician directly, but otherwise disorganized. Naturally, the most enjoyable experience when dealing with Paul Maher is when it looks like youre gonna buy a car(took a friend to look for a new one); thereafter, unsatisfactory. Will not be purchasing again from this dealer, and might even consider never again purchasing a Ford, as parts and maintenance after plan are insanely, utterly ridiculously inflated(worse than some german cars).

Absolutely love walking in here. Staff always friendly and helpful.

Not all items checked are stated on the invoice ... this practice is unprofessional

Your online booking service doesnt work and you never get back to your customers after making promises which was really disappointing. Quite frankly Ill never take my car back there for anything!

Great dealership. Good service.

I dont like the waiting period to be dropped and the fact that you pay for everything including just looking. Plus I was promised to be sent a quotation on what needs to be done in my car but Im still waiting a week later.

The best car dealership in the country... hands down.

No troubles. Great service

Service manager has a bad attitude and does not comprehend the word customer service.

I will never go back to this dealer. I was charged heavily by them replacing brake pads when I knew they did it not need replacing. I was told there is less than 1mm pad left which was not true at all as I demanded the old pads back and found each pad with 3-4mm of meat on all the pads. After much back and forth and rude staff Telling me to bring the car in at my inconvenience again so they can put the old ones back I have left it and will never go back. So sad, been a customer for many years but no longer.

Worst service department ever. Shocking customer service. My engine light kept going on after 3 “diagnostics”they kept saying “it’s fixed”. The fourth time I took my car in they want to charge me a fortune for a problem they failed to pick up. Needless to say I won’t be going back there ever again.

Yes got a good deal, Good people

Professional service, my car was properly serviced.

Great

Very good service

Great service by Andries

Unhelpfull and do not uphold their promisses

Great service! Friendly competent people!

Service and Sales department very helpful and friendly!