Placed my order online. Got to the till , show my order no. the staff was clueless. I waited almost 20 minutes for my food. Also one orders online and only need to go to collection. The collection side couldnt help. So whats the use of buying online with this store. Phone the store to ask for the manager to find out whats happening in the store. The phone just rang. Waste of time.

Placed an online order was very happy with the service and the quality of my 🍗

Finely situated amongst other shops and services like Shoprite and multiple ATMs, optometrist, dentist and GP. Great food, service and location

On more than one occasion I had wait for a long time because there was no chicken. It was still being cooked. And when they finally finished cooking it was not well cooked.

Service suck, no tomato sauce satchets how do you expect me to enjoy my meal with chips and no sauce.

My order was very cold. After waiting for a hour. By the drive through.

I prefer walking in than uber eats for this restaurant.

Great service from Prince! Food was quick and is tasty.

Sometimes service is slow, sometimes the card machine does not work, sometimes the ice-cream is broken and when you leave, check your order first. Otherwise not too bad.

Kind, curtious, suficiant and quick

Food was good but waited a long time for it

Friendly staff. Love the Covid compliance and the queue management of patrons

Drive thru makes you park in front for you order but takes so long for food to arrive.... I wait on average 30 minutes per visit.

This is a warning for customers to this outlet. KFC Sophiatown is hot spot for organized phone theft. Your phones and valuables can be stolen while you are dining at KFC Sophiatown. It is the perfect spot for phone criminals who steal/snatch phones. Criminals go to KFC Sophiatown and pretend to be customers by sitting hours while waiting for victims they can snatch phones from inside this store. It also seems like the KFC staff at Sophiatown are in on the theft, because they turn a blind eye to suspicious characters loitering inside their restaurant for hours without buying anything AND they are also reluctant to talk to or help victims even after they witness the robbery. When my family and I had a phone snatched from us, we had to ask the staff at KFC Sophiatown for CCTV footage and they chose not to help and said they dont have any footage even though the criminal went to use the toilet and there are several cameras indoors. The only help we received was from other KFC customers. The manager did not even bother coming to see or help us. This makes me think that this happens regularly and that they are in on this crime and in support of the crime ring. In addition, after reporting to the police, I went with the investigating officer to the store. Now they claim to have the footage BUT it is too dark and they cant see anything! And they failed and did not submit the footage.For your safety, avoid KFC Sophiatown at all cost. In fact, everything from waiting time, professionalism, customer service, and personal safety is a very big problem here.

Worst kfc takes an hour just to recieve food

I ordered online. The order took about an hour to arrive! When it arrived, the order was incomplete, I didnt receive the colddrink and the Nugget sauce was missing.So disappointed :( .

Good Covid protocol and fresh chicken

They are friendly and very quick and I mean very quick and the food is cooked to perfection.

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Friendly staff here, I normally dont have any issues here.

Clean, well kept, good service, safety precautions in place. Food on par for this franchise.Happy to recommend this outlet. 🤗

This place has the worst service i ever received arrogant staff waiting for over a our in a drive tru line (3 cars total) and still got food i did not order . Wil never see me again

Always outshining surrounding KFC outlets nothing bad I can say about this KFC only good things. Keep it up

Always great I like it 10/10

Always good to be here but Drive through always slow for some reason, even when there are less cars .

Man I Love Me Some KFC_ So Ima Giveem 5 Stars All Over The Burg_🌟🌟🌟🌟🌟

Great service, not crowded

Despite needing to wait for an eternity............No, thats it, just waited and waited. Trapped in the drive through, with no way of escape.

The employees tend to get your order all wrong. They dont seem to properly listen to customers orders.

Good place for a quick bite to eat.

Great place easy to find and giid services

Great service with a smile. Helpful staff when there cup holders, the staff member improvised and apologised sincerely for the inconvenience.Great food. Would have loved the R29. 00 bucket meal(boss meal) in a bucket and not a packet😊

Nice palce to visit.

The store does not accept vouchers from linked partners.Drafter says since three months aho he reported it and nothing was done.

I remember I was at the shop when the team scoop the award performance of knit, best employees and their services. They deserved it, this is the best place to have your lunch and meal for the day. They treat customers with respect and in a friendly manner as if they get trained every second. I always refer my friends and most students to have their best meal or lunch at this KFC when at Sophia town.

Fast service and friendly workers. Food is good too.

Love it, family friendly.

Not the best kfc.

Service was good. Special was not available anymore.

Always so slow when it comes to getting service.

Long wait when buying inside & no Notice of Cash only on their Drive thru

Terrible service, told the eft at the drive through doesnt work but my order can be placed and asked to pay inside the store.Went into the store only to wait a good 10min (with one teller working), beside having mentioned to the manager as I walked in that Im from the drive through. Ended up leaving without the meal as the teller seemed out of sorts in helping the one person at the till.I find most KFCs such a drag though and everytime I go to one I leave disappointed.

The service is quite slow and theyre often out of stock but other than that, their service is good!

Always a pleasure going there! Satisfied as usual.

Very nice and comfortable place to have a meal. Seat in and drive through available. Service is also friendly.

We ordered something else and they gave us something else😭😭😭

Chicken was very oily

I just love kentucky you can give me kentucky anytime of the day Ill be loving it

Absolutely Great

This KFC is the best in covid 19 standards i have ever seen in the West Rand pls keep up the great job.

Quick service

Nice place

Service was very outstanding 👏

Food is always fresh and tasty

Went to KFC Sophiatown this morning was there @7 and they werent open yet although they suppose to open @6am, then when we could finally order food the food was terrible, chips tasted like it was from yesterday and the chicken was so dry. We are regular customers at this KFC and really expect better* Really disappointed

Everytime you are ignored ,then delaying time is extremely lot

Fast and efficient

Good services

Great service

It was a Sunday and the lady at the till did everything (looked short staffed) , and dragging her feet. She didnt want to change an item on the family deal for something else (that cost the same) and it took forever to get the meal.

Service is slow especially when you come for breakfast

In light of my recent meals from this place. I have moved my rating from 3 to 5 coz they have improved.Their service has moved up to a great standard of late. Can they please continue to give such great service plus.

Well its been a while since we last ate @ KFC,due to lockdown,but the service was awesome ,fast and friendly service ,diddnt wait more then 10mins ,thanx

Smart and clean

Super fast service, meal was tasty and scrumptious except for coleslaw that was off, seems fridge was not cold enough or was mot in fridge as it smelled off upon openjng up

Horrible serviceTime consumingHorrible customer careBad attitude

Their quality is questionable of late... 2 separate occasions...they got my order wrong...

I would not recommend this KFC if you can avoid it. The service is slow and the space as a whole did not seem very clean. If you can rather GPS to another one nearby or closer to the City, do so. This one is placed in a bad shopping centre and isnt the best.

Very helpful as they have been assisting us with large orders for our training groups (up to 30 x Streetwise 2s and a few wraps). The Manager even threw in 2 Oreo Krushers for my assistant and I as we have been coming to them every week for the last 2 months. Didnt expect it and had no idea he was going to do that. We appreciated the thought 👌😉

Slow and does not have the things on the menu

Just another KFC and not a good one at that. If you like waiting long for tasteless overpriced chicken then this is the place for you.

Family atmosphere, friendly staff with parking. Good and fast service

The food is okay and service is fine. Nothing extraordinary. They dont operate 24 hours though. I think they stop serving at 11 or so. Open at 6 in the morning.

Great service

Ok

Love that place the staff are so friendly the food is great and over all the vide LEKKER

Service is often slow but they are conveniently situated for a quick snack on my way home

The Cashier was friendly

Eish service always an issue. Seems like they never have chilli salt. Better finding a dinosaur there than service

Quick service....friendly staff

We need to be more aware of elders in the queue service should be preferential to pensioners

Service is fast but the staff thinks they are doing you a favour by serving you

KFC is the place to be. I love their new burger (dunked burger) I honestly feel like the rest of the menu can be abolished and just that one item can be sold because thats the only thing Im looking to buy at the moment. The chicken always tastes so good like it has its own unique taste. Ahh but no. Its unhealthy okay. Stoppp.

Friendly and fast service

Service is very speedy always

The staff are always slow 😩

Good food

No matter the arguments, you dont physically fight in front of the customer. There is a manager and regional manager if youre not happy with your fellow colleague

Good

Safe and clean

Very rude staff.

The line was long yo begin with and there was no one taking orders for a while. Than when they eventually came back. The cashier decided to add 2 for hope without asking me if I want to donate. Than we waited for 20 minutes for the order to come and it was wrong order. It is the most dreading KFC i have ever been too.

The staff there is not professional.

Poor customer service for the 2nd time. They certainly not going to see me again.A male staff member at this KFC helped me. I specifically requested for all 7 boxes to have chilli salt. Only to find 2 salts was added. He just turned he back and said as he walks away everything is there.Poor customer serviceIt becomes a tendency not to receive something that supposed to be added to the order at this specific KFC.Their chicken was little under done.

We used the drive through. Quick , friendly service. The food was excellent.

Just purchased a 9 piece chicken. The product came with no serviettes, no condiments (salt, pepper etc) and to crown it all, I could not get a receipt for my cash purchase. Staff said the system was offline and could not process a receipt for my purchase.

Good food and good service

Food is good KFC in genaral just a little pricey

Friendly serviceWas a bit of delay in getting my order but other than that quality chicken

Its fast and quick