Booked a car in because there was a problem with it. Then when I went to fetch it, they said they had fixed it and it was fine. Less than a month later its still got the same problem...Im even thinking that they did nothing to it, seems like the fuel consumption went up too, wont even be reimbursed for it...So what to do now? Void the warranty and get my own guy to fix it? Or rely on Nissan? After they told me they had fixed it...but no they didnt

Always friendly and accommodating staff. I always get a hassle free service. Thank you Melrose Nissan.

Great service staff and good coffee while you wait

Buying a car from this dealership is a pleasure but boy oh boy - be warned about the service department. My partner & I will NEVER ever buy another Nissan again after this experience.We took our car for its first service in the middle of November 2020 - Grant assisted us and we notified him that the radio doesnt work. He assured us that the car is under warranty and had us sign paperwork and told us he will be in touch once he has feedback from the warranty claim.It is now February and I have left several messages for someone to assist me. Guess what, Grant has never ever been in touch. No one returns my calls either. Eventually, I got hold of Allen (the service department manager). He advised that I need to bring the car back in for them to check the radio serial number and do the paperwork).Once again proving that Grant never did his job properly. This is now extra time & money that I need to spend to get my brand new car in proper working condition.It has also been brought to my attention that none of the dealerships work together and they wont help you if you want to go to a dealership closer to home.If you are considering buying a car through this dealership - please reconsider. And definitely, do not get your car serviced there.PS - I have updated my review as Allan did call once again & tried to resolve the issue. We will visit the dealership once we are back from our trip to see if they are able to fix it.

Thank you Diederick Koekemoer manager @ spares for being so helpful and great service .

Got what we went for. Friendly people. Service excellent and knowledgeable

Excellent service 👌🏾👏🏾👍🏾

Great service, very efficient.

Great service and a good variety of cars.

The most amazing service in the service department. Great workmanship and quality work done. If there are additional unforeseen costs say for example brake pads or brake discs being needed, the service advisor first calls you to agree this before fitting to ensure no unpleasant surprises when you get the bill.

Picking up my new car... Infiniti G37 cabriolet... Thanx MMI

Very friendly staff ..went to the parts section ...they were efficient and even gave a slight discount.

Recently decided on a GTR R35 and had a check done by Melrose.Manny (Service Department):10/10 for service, assistance and explaining everything to me!My GTR will only be serviced with Melrose

We bought a new NP300 for our business (our old NP300 had in excess of 450 000 kms!)Darryl was amazing. He was so patient with all our questions. He followed up with me - not the other way around as has become the norm.Marina in finance made everything so easy.What a pleasure to deal with this team.Highly recommended.

Good place to be ...

Grant at the service desk was amazing, professional and kept me informed. I can recommend them

One the worst Nissan dealerships in the country, my car was booked in for a recall campaign for this morning, I was told that the recall repairs will take about an hour and I should wait for the car. After almost 3 hours my car is still not repaired and waiting. Called the dealership ask for the service manager they cut my call, asked to speak to the dealer principal told he is away in Australia. The reception lady is one of the worst persons you can ever talk to, she is rude and assumes she owns the dealership. Called Nissan South Africa waiting for a call back.

Their cuppacheno is really nice

Great service

Ive been there collecting

Infinity team always super helpful and knowledgeable.

Have most parts on stock and friendly service

Hennie in the service section just fantastic always goes the extra mile to get the job done

Arthur Cotzee gives the best service ever.

Friendly and fast service. Was charged for wheel alignment which I did not ask for but besides that a good all round experience

Helpful

Efficient service, nice coffee while you wait

My car service was done great. Car and engine were washed perfectly. Everything fault was reported to me in good time.

Great service received by the salesman and the admin lady. Have a problem with the radio fitted in my new car and they advised that they would have a mobile team out to meet me this week at no inconvenience.

Very good service l receive for three vehicles, good job 👌

Grants service is awesome

Excellent and friendly service.

The receptionist was so professional and helpful. People like that makes ones life easier. Thank you my sister with your nice haircut.

My wife loves her new Mustang. What a bunch of friendly car sales people. Will make sure to visit again and yes, the coffee is great and free WiFi too!

Brilliant service and pricing.

Part section customer service is great

I always take car here for a service... They are efficient and on time. Bonus that you can book your car in via their website so you dont have to talk to people.

Good

Very friendly and I had a return job they attended to it promptly

Mostly I go there for Parts because they have a larger than average warehouse so you walk out with the item you were there to buy. Then wrt to their workshop, they are the best out the ~6 dealers that I have used over a 15yr period. Perhaps a benefit of being a GTR centre as well, so a higher level of training? Good coffee and a cafe on-site! I am yet to buy a car from them but i promptly got attended to on the times that I have been in the showroom.

It was cool

Worst service experience I have ever experienced. Resulting in the workshop foreman - Manny swearing at me with F words and tell me I am useless.You just dont speak to customers like that, doesnt matter what.

Best customer services

I had a better experience buying a fake car from a crook on OLX! If you do not want to feel robbed spending lots of money at a dealership, rather use another Nissan dealer. Great product but really bad service. Very easy and quick to buy a car, but huge struggles after that.

Good service, very flexible. They missed something I asked them for feedback on and I hope theyll improve on that next time I take my Qashqai for a service. Oh, and they offer free warm beverages 🙂

Very clean and modern in appearance. The help is polite but professional

Terrible client relations. They do do not take care of their clients. Dont waste your time. Go elsewhere.

Awesome Service! Best in the country

Descent service but waaaaaaaaay overpriced. Got quoted R4 600 for a globe and got a second quote from another private dealer for R800.They also charge over R1000 just to look at the car.

Service was great. Smile on my moms face priceless.

Good service

Grat dealer and bmvery friendly staff

Very helpful staff. Alan at the service department has always been exceptional.

Nice place to visit

I was lost to get to coffee room from service department.No one took me there indluding security.The guy at the service department he was not that professional I asked him about the guy I had appointment with from sales he said they dont have such name until I asked him if was that Nissan he then said go to sales.I went there for fixing the car appointment was set but it was am a lost man in London. The help at service department was not that ayoba compared to Pretoria one.

Good friendly service, stick to their arrangements with clients. Now get out of bed with Renault, its upsetting for us hard core Nissan fans.

Excellent service

Had a small issue with my car. Manny from the service department helped me, advised me and his knowledge and service were great. Thank you for your help

Absolutely disgusting service, DO NOT TAKE YOUR CAR THERE!!!! They are more expensive than any other service dealer, and they do a crap job....after arguing with some young idiot called Grant, I took it to another service center, who charged the correct price, re-did the job, and did it correctly!!!! The truth is these guys dont deserve any business!!!

Easy to deal with the stuff, they also friendly and helpful.

Great dealership.... And professional service

Still renovating. but very nice cars

Awesome friendly and professional. Thanks Donovan Lotter and Lenny Pillay you guys are awesome xxx

We welcome the renovations, We appreciated hard working workforce, Thanks fo the cutesy coffee & tee with enthusiastic people serving

Shared routeto Work via N1.

Sent my car for service ...very happy with communication and service of their staff

The service is absolutely superb

Best and reliable services can be found at Nissan Melrose. They are punctual and always on time.

Apart from the noise due to construction people were helpful and accommodating. Enjoyed a delicious cuppacino while waiting.

Friendly staff. Great selection...

Great cappuccino. Mostly always happy with the service here.

At the time of visiting, they were renovating their building. However, I prefer the Midrand and Fourways Nissan Service Centers

Booked my car in for service- friendly efficient and all good

Amazing atmosphere well kept showroom and what incredibly friendly and helpful staff

Excellent service. Had taken my Navara to another dealer closer to home to check an oil leak and update my infotainment screen, they could not identify the leak and told me there was no update for the infotainment. Took my bakkie to Nissan Melrose on Tuesday, oil leak was identified with the promise that the new part would be ordered and ready for fitment on Thursday. Infotainment was updated. Back on Thursday for new part, bakkie received back by lunch time. Thanks Hennie.The cappuccino was excellent and the drop off to and from my office with the courtesy car driver was great and on time.I will be taking my Navara to Nissan Melrose for my future servicing.

Poor service based on skin colour as well as weigh you if you are a first car buyer who doesnt know his or her own rights. They kept the vehicle for almost two months saying theyre waiting for a certain part from Japan or Germany to fix the top of the car. Without offering is a courtesy car. Only after the owner had spoken to Nissan SA and advised that she should be given a courtesy car. Thats when they decided to do half job without pressure testing the the Top. Within a week they declared the car is ready to be collected. Avoiding to issue courtesy car. Same day I collected it, it overheated. Took it back but told to keep on driving. Later when the vehicle was booked in at Nissan Sandton for the same problem it was discovered the part they claimed was new was not. We were not issued with any invoices of any job done, until we requested them. No invoice was showing any new part that was replaced. The vehicle was smeared with some sylicon on the carberator which the removed after complaint. They might do good job to their friends, family and to those they feel has enough cash to sue them. Not to anyone else. Grant and the other guy were the consultants.

Top service from Grant, Allen, Hennie and Erica. Much better than other Nissan dealerships.

Good service

Update 16/02/16: the staff at this branch has changed since 2016. at that point the staff service was absolutely dismal! perhaps thats why the staff has changed. I want to just thank the NEW staff, especially Marina Loggenberg and her assistant patricia for solving all sorts of old problems from 2016. now I would definitely recommend this place!January 2018: i dont know what is going on at this branch. at first I thought that the service was good last year when I bought my micra. the staff was friendly and efficient. but after a year i discovered that my car was registered under somebody elses name despite the fact that I am paying for the car!!! what incompetent idiots!!! I cannot get a licence renewal! and now I hear that the staff that helped me last year have now left!After my car was re-registered , i went to the post office to get a licence, but the post office told me that because its a new licence I had to go to randburg municipal department [randburg library] to apply for a new licence which meant that I have to wait for hours. I ORIGINALLY PAID MELROSE NISSAN TO DO ALL THESE THINGS FOR ME AND NOW I AM DOING IT MYSELF!

Great service from Infiniti, from the warm reception to the accomodative customer service department and naturally Grant (Service Manager) whos highly depandable.

Good quality service and skilled advice

Love it especially those cars

Beautiful and powerful place

Great customer centric sales staff!

Wonderful customer service

Hennie the service consultant was awesome

Very slow service

Good customer service

Impressed with bulletproof motor vehicles

Loved the place friendly services

The dealer where every customer feels like a VIP... Lovit

The service department are outstanding

Friendly staff and a 50 kW EV DC Fastcharger makes this garage a must visit for any Nissan leaf owner. Charger is not available after hours, as it should be.

I work here

Friendly helpful service

Good selection of vehicles

Good service from Jason and Ryan

Took our Juke for its first service.

Really committed to all Nissans

Fast service