I have been trying to phone this office for DAYS!! They answer, put you on hold and then hang up. Very frustrating. In the last week of trying to reach them, I have managed to speak to someone twice (out of more than 46 attempted calls). Both times I was assured they would call me back with the relevant information... That never happened. Very poor service.

Every single person we dealt with was slow and rude. They hadn’t cleaned our seats or tray table from the previous flight so that there were still crumbs from previous passenger’s food… during Covid… not a small missable amount… it hadn’t been checked or cleaned at all.When i drew their attention to it they did not apologise. They eventually cleaned it at my request but that really isn’t ok.I will never fly with them again.

For me as a person travels usually? It was the worst company that I’ve ever seen in my whole life in all fieldsWhat company is this that doesn’t know if their flight was canceled or not? & charges the customer 200$ USD for cancellation fees while the flight was canceled by the airline themselvesCompany that knows nothing about their flightsCompany that let their passengers luggage lost & leave them at the airport with no responsibility pf what they’re having due to the delation of their flight & let them pay for themselves if they missed the connection flight “also due to the delation from the company”Must not be qualified for being an airlineUnfortunately fake ads & advertisementsI swear i would go to my destination by car rather than your airline 👎🏻👎🏻👎🏻👎🏻👎🏻

I missed my flight in Kinshasa because of their verification policy. I had to buy another air ticket with Kenya Airways to Johannesburg city. And claiming the reimbursement of my ticket was very frustrating. I am sure their managing director is missing something.... And I wish I could help them improve their customers care services. Otherwise a great airline and the pride of our continent.

The customer service is really bad. Consultant do not answer the phones when you phone in and they do not get back to you when they promise to get back to you.

As Africas most growing airline, one has to expect better than this. Dirty. Disorganized. Untidy. Unprofessional.

Worst service ever. OR Tambo check in staff made me miss my flight because they were not knowledgeable about Covid regulations at my destination Airport. Then they made me pay for rebooking. Right now its 10 min before the plane is scheduled to leave, but theres no one at the Boarding gate, no information to passengers whatsoever. WORST AIRLINE EVER!!!

A huge thanks to Nzo for completing my booking payment even though the office were closing when I arrived. Great personal service. Thanks

Great service, the staff are very friendly and helpful.

Very friendly folks. I was glad to have gone.Phone calls are a no no but thats not their fault. Most airlines have a long wait before youre answered due to covid wahala.

We go buy tickets today .all clean office. good service and quickly time to get it . Thank you .

They have a good services and a good people and specially I love a service of Mrs Edith

The officeis closed!

Felt very good

Service was quick so was in and out fast. During the era of Covid19, all protocols observed.

Whats the use of the phone number that they dont pick up

Really pathetic service even we are going ina chattered flight. Need to be much more organized

Sit service I ever sin in my life...I did try to contact than since 5 month I did email . I tried to call then thousand time but no answer...Ill never ever prifer to buy tickets of that airline...

I cannot believe this! Kept on hold for over 46 minutes waiting for an agent to pick up at the most crucial moment only to be told I am sorry and line cut.

I had a great experience here. They assisted with completing my online booking so efficiently.

Really poor customer service would never recommend this airline again to bring my cargo from Hong Kong. Does not even deserve one star!

Dont waste your money.Pathetic customer service.My flight was rescheduled by 48 hours and i was not informed prior.

Best place to buy your ticket,online service out of this world

I have complained several weeks ago about a baggae problem and was told by Flight Centre, Clearwater Mall, that one celeste from Ethipian Airlines did not rrespond to her last email. Trying to send her an email, but the address does not exist

There have good customer services.. the ladies are friendly.

Very poor service , had to wait over 2 hours for consultant at the office to see us and they dont even bother if you there or not, its like a waste of time when they dont even acknowledge you there. To come to the office for no reason!😡😡😡😡

Didnt go to Ethiopian airlines?

Friendly stuff

Very poor service...they close the counter before the stated time..so I missed my flight.

Nothing like the actual Ethiopian centres I guess its a franchise operations

Great Service , Staff is friendly.

You can get all information and assistance from there

The service sucks they dont really fly anywhere just transit

Great service

Great

Needs to be more centrally located

The best African airline.

They do not answer the phone

Need better customer service

Atleast got part of My money back. Not happy with the first times up and down. But case closed

Great service, patient staff

The reception is cold and no acknowledgement of your presence.

Very unethical airline, never use them again

Ilove all ways Ethiopia

Friendly people

Ok

Great

Elias fikru

Fairly good prices. Average welcome at the Addis stopover

Perfect