Very helpful staff. Attended to me with full attention and helped me buy 2 devices.

Terrible store. Staff don’t really know what’s going on or what deals they’ve got. Ended up buying my Apple product somewhere else (where I got a better price for the exact same thing).

I visit the store for the release of the new I-phone, what an experience, everyone was ready to assist, from meeting us at the door and take us through the processes, well done guys and ladies. This is customer service.

Absolutely useless staff and manager, system for trade in was down, had to return on 3 occasions to be assisted. The price offered was less than what was indicated on the website and this was blamed on the website not being updated. Apple South Africa, what a joke, you will not be seeing me again.

Friendly staff and a bit pricy but that’s what you get with Apple products.

The staff is judging went to the store wanting to buy an apple watch but the guy assisting me did not show interest I felt like he judged me na d thought i will not buy. I had to leave the store as there was no interest. it is sad that the is no competition in PE their the only store so i had to go place an order online.

Friendly place nice and clean good customer service in some particular stores I think should a store for entertainment for the kids

Unfortunately this is South Africa; so things are a little slow here. Stock and hands-on knowledge is a problem. I generally know more about a product I’m intending to but than everyone there. It’s a problem.But, other than online, it’s the only place in PE, and it’s not all bad.

Well laid out with adequate social distancing norms.Products are as with any other istore.The repair times are rather extended with work being sent to Johannesburg. Laptop out of ones usage for 7 to 14 days is definitely a NO.Good staff

Friendly service and quality products.

Hi, we bought an I phone charger at I Store in Walmer for R500 just the cable. 7 days later the charger stopped working the piece that goes inside the phone when you charge it remained inside the phone. When we went back to the shop we were told it is physical damage and they will not replace the charger. This charger was 7 days old, it has no signs of physical damage on the outside to show abuse or anything. It is possible that the charger was broken or cracked inside when we got it. It worked because it was tested and put in the box to be sold. When we started using it the crack got worse and it broke off.

I experienced the kindness of the staff and their willingness to help you with any problem you are having.

Technical staff have a bad attitude. Made to feel like he was doing us a big favor and seemed loathed to help

Extremely good service. No pressured sales talk. Super professional

My new M1 Pro. What a great purchase. Friendly and eager to help staff. Willebe back for phone upgrade.

So sad to want to support local businesses to keep the store open, but how can you when they never have stock…. Especially when it is stock for the new iPad Pro, so disappointed

Great service. Good range of products.

Worst experience, we went into the shop and spent 10min without being attended to, while we were looking for advice and to buy a charging cable. Had to get generic rather from other providers.

Staff is exceptional and quite knowledgable about their gadgets/products. And the technicians are really efficient. Went in for MacOS Big Sur upgrade on my MacBook as it was giving me hassles at home. Took them overnight to fix the issue when booked. And it was as great as before! Definitely recommend them for anyone with problems or requires assistance for Apple products.

The I-store is the place to go for your apple devices, software or support. They are expensive but the quality is undeniable.

Tech service at iStore Walmer Park is an absolute joke. Please save yourself the hassle and go elsewhere. Basically go anywhere but iStore Walmer Park.Took my phone in for a battery replacement, ended up with my front camera being broken and my screen having a black shadow.Dont even bother talking to the Manager, absolute waste of time, he then subtly accused me of bringing in a faulty device, even though the head technician (6 months of online training during lockdown makes her apparently highly qualified) herself called me to say that their was no issues with the device after running diagnostics and if she may go ahead with the battery replacement and that my info would get wiped, thats when I gave her the go ahead, biggest regret ever!Please stay far far away, in fact RUN as fast as you can.

Sales staff very helpful.

Ive been here a hand full of times and its usually to speak to the genius when I need help with a troubled iPhone/iPad. If Im being completely honest, it was a waste of time seeing as they mainly know the basics and told me to do everything Ive already done to try fix my phone issues.Nevertheless, the store is always clean, staff is friendly and they have anything you need when it comes to iphones to any other iproducts.

They are good and friendly. I always pop in for my upgrades as I don’t actually like going to my service provider. They should train their staff on the different deals linked to banks! But overall, I am a happy customer.

The service was great and the staff very friendly

Rubbish deals. Go elsewhere.

Near my home. Excellant shopping centre

My macbook didnt want to allow me to log in using my password. I took it to the iStore, Walmer Park, PE. The tech support there tried everything to fix it and even escalated the problem to senior tech who informed me that the problem cannot be fixed, that I had to reset everything and start from scratch on my macbook - something that no one wants to do after 5 years without any backup (lesson learnt). After spending a whole day at the store and not getting anywhere, I left the macbook with them overnight. Having been informed of how much I need to work on it again and get the information on my macbook, one person didnt want to give up on the problem and even researched it after hours in his own time till 2h00. This morning Abongile informed me that he managed to fix the issue and I can continue working on my macbook. Excellent service Abongile! The world needs more people like you. Thank you very much.

Good with people that are willing to assist you

Bought a new Apple iPhone yesterday and while the sales part of it was good (probably just to get the sale) the help offered on trying to connect etc etc, is non existent!!! Was a Samsung user before so know nothing about the Apple and although the salesperson knew this, he offered no help - so a day later, I amstill not connected and trying to get help from friends!!!! Not the service I got from my previous purchase of a Samsung at Cell C!!!

Still enjoying my iPhone XR. I need to only renew screen protector and buy a cover

Peaceful, I enjoyed just going alone and my shopping

I have been buying devices and having them repaired here for years. Although some of the staff have been friendly and helpful, I have never had a good overall experience, either with sales or service. I am usually left wondering are these people incompetent, or dishonest, or both? Run from this store.

You wont go wrong with Apple.

Good driver, not waiting rime

Absolutely horrible customer service and tech support. An utter waste of my time, and still no better than when I first asked for help - this after waiting more than 5 hours collectively (not counting overnight stay of laptop). Went to another computer shop afterward and they told me whats wrong within half an hour. Also not a great meet-and-greet system in place, management definitely has to step in. I feel like the only reason this branch is still in business is because istores are scarce in the Eastern Cape - would have never had this experience in a Gauteng store (that i have visited repeatedly over the years). Extremely disappointing experience.

Friendly much more spirit life hopefully it will increase ,n pleasant

Staff were helpful and friendly and very professional

Unlike other iphone stores, the staff in Walmer need some energy. They would sell more if they tried to be a little more enthusiastic. They know what the products offer but it ends there

The Lady at the front desk is lovely and efficient. The store is lovely. The Tech support- not great.Its just disappointing when you need help with the Apple ID ETC set up & the technical support can only help you in 3 days time!when you phone to chat to the Walmer Park i-store - your calls go directly to Joburg who represents all the I stores....you are first greeted by a robotic voice - who cant help....It takes quite a few tries to eventually get through to a human being...#incrediblyfrustratingIv always had iphone...& Im the first to say im not completely Tech savvy.Needless to say- I want my phone to work asap.Theres SUCH a lag on apples side.Seriously considering Android- as my loan phone is android and its pleasantly, surprisingly, easy to work.Its taken so long (even 1day is long without your Lifeline to the world) for my iphone to get sorted out....which is sad &Disappointing!

I like shopping at walmer park

The staff are so friendly, experienced and go the extra mile. Have not had such good service in a long time.

For an Apple iStoreI expected so much morebut. oh no their poor servicewould make Tim Cook nervous.The iStore layout is spaciousbut the customer care goodness graciousis in need of serious attentionand the management’s intervention.If Apple is serious about businessthey can call me in as an iWitness!

Nice arrange and beatiful items in store

My issue with Walmer apple istore are there assitants knowledge about their own product. I have been there twice, and there workers are unable to help me and tells me to pay R200 for the tech team, luckily i had a friend who helped me out and it took her 2 min to solve a comman problem with iphones. I can understand there workers wont always have a solution for everything, but surely when a non-tech customer like me comes with a small issue, surely just try and help out, why charge me R200 and wait forever in the line ??IF YOUR WORKERS CANT EVEN SOLVE A COMMAN ISSUE ABOUT THEIR OWN PRODUCT, WHAT ARE YOU EVEN DOING THERE?my problems: my notifications wasnt showing and when should I change my battery (the assitants couldnt even anwser that.)

Nice store but very expensive 😞

All in one place, very nice, planned, designed and built for everyone,

Very bad service again ...Is ridiculous how much money you spend with all the devices and how nothing have solution except to buy a new one.My IPhone 11 followed to the floor and having an Apple cover the back side been broke, so IS NOT POSSIBLE TO REPAIR, you must buy a new oneI’m tired to be treated like an idiot, and having extended guarantee in all devices for nothing or lies of the sale people.So sad but you steal me once but not more

A neat, small store. Easy to navigate with friendly staff.

The staff was more patient with my questioning

Clean and never crowded friendly personell Adheres to the Covid 19 regulations.. practises social distance, sanitizer and mask wearing..

Friendly knowledgeable staff. Great atmosphere 👌

Its a nice store with good service, Im waiting for some product that were out of stock

This is my most favourite store to just wonder and wish.

Its not over crowded, easy to do shopping.

An utter disgrace and embarrassment to CUSTOMER SERVICE period. I would feel more welcomed and catered for as a cow in a slaughterhouse.

After sales sucks!!! problem with loading new phone and no number you can call for help

R45K for a product - thats a bit harshFriendly staff

Absolutely terrible service. No follow up after I took my laptop in for repairs. Sold me a faulty unity and now they want me to pay R6000 to get it fixed. DO NOT BUY THE ICARE WARRANTY. It is an absolute scam. It only covers the screen and they only inform you of this after you have bought it. DISHONEST AND UNETHICAL!!!!!!

Wide variety, quite a wait for service.... Not enough staff to help customers.

4. Service is great and staff is friendly

Excellent customer service!

Great , very helpful.

Not very friendly. Not very helpful. The iStore has transformed from being cool and useful to being too corporate. Try calling to book in your device or need some quick over-the-phone advice from their “Genius.”

Great experience

Neat and nice staff

I went looking for a laptop, safe to say that Im still looking for a laptop.

Good service! I do recommend them.

Customer service is excelllent

Helpful staff

Wide open spaces and the staff was very friendly.

Special thanks to Daena and the tech, Abongile, for your amazing service.

Very helpful ,friendly and knowledgeable staff

Best place to go for a nice chill shopping 🎀

Great service 💯👌

Love it

Emoyees were all very helpful and friendly at all the shops I attended. All precautions against the Corona virus were in place at the entrance to every shop.

Top range fones and laptops

Great Service

Very clean and professional, well stocked. staff know the products well and are very hands on and helpful towards customers. staff handle customers with ease and processes go very quick and smoothly without hassle.

Looks perfect

I received great service from this store. Staff are extremely helpful and didnt delay when letting me know the status of my device repair. I would be more than happy to work through this store again.

The Walmer Branch staff is extremely helpful and friendly.I cant say the same for their repair centre (Core Group)Tried scamming me into trading in my Broken Laptop that doesnt turn on or charge for a new one. I rejected the quote and the laptop came back in 100% working condition. Good job Poor Group.

Was not in the store 😞

Kings and Queens PLEASE !!! check your products for ICASA stickers myJBL Under Armour Sport wireless on-ear - Black had no sticker on... the managers reply we will get you a sticker... WOW !! STILL WAITING

Great services and not to take away from other employees but Abongile who works in the technical department is the go to guy.

Made a booking a week ago to come in for some software advice (which apps to get to get full functionality for my assignments) for my MacBook. The technician instead decided she needed to upgrade my software first,I told her I can do this at home overnight for free, but she said not with this update, only they can do it.. Anyway I let her do it, she told be to leave my login password and come back after an hour. I came back 90mins later, the laptop was closed and installation not done. The technician nowhere to be found even though I told her when I left that I didnt come for a software update so I still need to be helped with the apps. Now having to wait another 90mins while the update is installing. R450 and over 3 hours later, Im leaving without my laptop nor what I came here for. This is my first time dealing with this store, I usually go to Eastgate and will certainly be my last.

Very friendly and knowledgeable staff. Always ready to help make the right decisions.

Friendly staff. Even though the store was about to close, the sales consultant had time to explain product details and packages to us. And she did all this with a smile. Ill definitely recommend this store to anyone looking for any Apple product.

I had a great experience with this Store and the Customer Care was excellent, communication and updates about every step until I recieved my Device , I would like to thank Sandy Alexander for a professional, polite and good service She gave me , She is Super 👌🏽 . I would come to your Store anytime. You guys are Awesome

Prices of products now out of normal peoples reach. Some personnel very unfriendly and stiff. Sis for Apple

Unable to assist with my question

Quality goods, friendly staff, especially Sandy (good sales person and extremely helpful)

Friendly service

The only iStore in PE, but definitely one I am fond of. People working there makes you feel welcome.

Warm welcome

So so

Good quality products

Well stocked. Helpful staff. Store is clean. Technicians on the money service.

Poor because at first they told me that my phone was going to be back in 8 days from the service center and they took 2 weeks. Secondly they they took of my screen protector and when I collected my phone I was told they did not have them in stock and told me to come back again to check if they have or not... I mean come on why cant they call me when they have them on stock I dont feel like a customer at all. To top it all off they wiped my phone without letting me know about it first. Now I am trying to access my iTunes and its not working. So I would not recommend anyone to go and buy or service a phone from them again