I was very pleased with the patience shown to me by Michelle, as my parcel had to be opened and repacked, and I was rather nervous as I had not used this facility before. My parcel took only 48hrs to go from the George office to its recipient in the UK, that is amazing. I will use DHL again.
I cant speak for the SA branch but my experience with the UK branch has been terrible.The absolute WORST service EVER experienced from a courier (DHL Express UK). My parcel to Germany was not delivered on account of an abusive, rude and intimidating delivery person who had the receiver in tears. She called DHL who told her no costs, the delivery guy wanted 120 Euro in cash, and was not willing to wait 10 minutes for her to go and draw it. Who walks around with 120 Euro in their pocket, who is so backward as to not accept card payments and who employs people who so abuse their customers?They wont speak to me, only to the person who actually handed over the goods, even though my name is on the invoice.Now they want to destroy the goods. I would NEVER use DHL again. The worst service Ive ever experienced, they are not interested in individuals only companies it seems. Thats fine, then they should say so on their website, not take peoples money and then destroy their stuff.My advice, avoid them at all costs!
Best service best peeple help fast
Thank you very much, we received excellent service from DHL Express ...... our parcel arrived in Nieu Zealand!
Thanks DHL George for excellent and friendly service. Maria, you have delivered on your promise. I will definitely be back. You have walked the extra mile for us.
Absolute excellent and friendly service - weve been dealing with DHL (George branch) for years now (on business and personal level) and have only had great service - time and time again. Added value to the George branch is definitely Maria Barbosa - talk about that extra mile!! - even more so when it really matters. Good service is definitely their 1st priority - thanks DHL.
Maria was very helpful and professional. Next day arrival was 8am, which was amazing. Will recommend them to anyone who needs to send or receive urgent documents.
Excellent service sending parcel to uk. Dhl george RSA
Had a parcel sent via George recently. Good service and speed. Thanks Maria for sorting out the hiccup :). Receiver of package enjoyed his boots!
WE always use DHL in George to send and receive parcels from overseas. We would like commend Maria on her professionalism and great customer service especially as she helped track down a parcel stuck at Jo-burg due to covid and followed it up to get it to us as soon as possible. 5*****
Very helpful front desk services. Pity they are so expensive for international parcels.
Michelle adds lots of value to the dhl George branch with her outstanding service
Very friendly and efficient, my parcel was delivered to UK in 2 days time and full credit to Michelle....
Quick, efficient, friendly service !! Kudos !! Tnx for the java nice touch ! 😉
I sent a parcel to the UK via DHL, George, on Wednesday afternoon and it has just arrived in Brighton in the UK just. What great service 👍👍👍
Fast global courier service.Very friendly, helpful and smiling always drivers!
Very good service and nice hotcocolat
Absolutely amazing service. Sent parcel 13 October from George, South Africa. Arrived in Scotland 16 October. Thank you DHL. They helped me pack it. You guys ard amazing. Thank you.
People there is kind in helping, and is on point on what they do.
The worst service imaginable. The lady who took my senders details got the ID number, phone number, name, and address wrong. This lead to the package being delayed with no information or updates. Because of this issue the package is now stuck at customs, and DHL cannot help me at all, even after 2 hrs on the phone, 400 rand spent on airtime, and a visit to my local branch. If you try to call exports you will be put on hold until you either quit or run out of airtime. DHL treats its customers as if they are the ones that have to provide the service. IF YOU VALUE YOUR TIME AND MONEY DO NOT USE DHL SOUTH AFRICA
Always willing to assist and fast
Very helpful, DHL had incorrect instruction on the system and the lady in the reception ended up calling around between service provider and the hub to real time locate my package so that I can fetch it myself without delay.
Excellent service! They go the extra mile! I got my parcel delivered quicker than expected 😁
The best when it comes to overseas parcels. Fast and friendly service from knowledgeable staff
Very good. Friendly and efficient
Have never been disappointed with the excellent service from their George office.
VERY good
Comfortable
Good service. Friendly staff. Easy to find and park. Quick and easy drop off for parcels national and international.
Professional service and prompt delivery as always.
Fast and efficient. Whats expected of a great courier.
Wow!! Supar fast and so friendly!! Would use them anytime again!!
Great service, staff very friendly, keep you informed
All good. On time and goods all in good order.
Excellent and fast service, willing to help!
Most helpful staff.
Very good service and friendly staff.
Always have had excellent service from friendly and knowledgeable staff.
Great staff. Really fast service
Efficient friendly service
Fast and friendly service.
Bad, I called their number in George and the lady at reception was very friendly and put me through to their Operations Department where the phone rang and was picked up and dropped again, this happened thrice and I eventually got through to someone in the middle of me telling them how the phone was put down in my ear they dropped the line in my ear. What a waste of my airtime and I would have used them frequently for my international shipments, thats not happening anymore. Such bad service.
Helpful and friendly
Fast, efficient and friendly service!
Friendly staff, always willing to help.
Very friendly and highly efficient. They knew exactly what docs was needed to accompany my parcel.
Great Service
Good service
Excellent and friendly service!
Great service
Friendly helpful staff
Best and fastest service
Use them for parcels drom UK, bit expensive but excellent service
Very sufficient an friendly
Clean and efficient
Good Service
Great service..
Very friendly staff
Super service!
Great service...
Always begging them to do their job, wait for over 2 weeks for a collection, have to phone to beg to collect.
Always on time
Great service!
Very efficient
Quick and easy
DHL - GeorgeThe staff are extremely professional and helpful. They do more than their share and go out of their way to help clients.Thank you very much for your help.
Vriendelik en effektief
Excellent service !! Had my parcel in Johannesburg within a day