Seems answering the fone still do t happen after months of reviews here. I need to cancel an application they have open so I can do it elcewhere... Must I drive110km round trip to tell them to answer the fone ?

My band new phone stopped working due to touch screen problems. The phone was still in mint condition. It was so clearly a factory fault. It is now 7weeks later. I am yet to receive a replacement phone or new phone. ., It should take maximum 3 weeks. Somehow, they are unable to pick up the office phone. Service really sucked. Just as bad as telkom I would think. Very displeased!

My 75 year old dad had to wait 4 hours to be helped for his new phone. This is not service. They are utterly useless in their job

I have been a loyal MTN customer for many years. I visited garden route mall store today to upgrade my contract. I have never been so rudely treated as Lukhanyo treated me today. So sorry MTN times are hard & you can say goodbye to my R1500 a mont contract. I will go to another service provider

My son was not allowed in the shop with me for his phone upgrade. Outside with him, he wanted to see the phone and turn it on, but it was risky. So I told him to go into the shop and put his sim in where it is safe. He was chased out! How terrible!

Not picking up their phone....

This phone number does not get answered and reaches a full mail box. No Facebook page for MTN Garden Route Mall either. How are your customers supposed to reach you?!

Friendly and helpful staff. Just a pity for the long waiting times.Also frustrating to have an listed contact nr that only goes to voicemail. Can you Please provide a direct store contact nr when we need to speak to someone.

Very bad service, I applied for two IP11s on the 26/02/2020, I sent all the required documents by e-mail to Angelo Erasmus who attended to me. I spent more than an hour doing the application and was constantly told by Angelo that the software is new and they are not use to it. After spending more than an hour, I signed some application documents and I then left. On Friday, 28/02/2020 I returned to the store to find out if my application has been handled at all. I then had to do the whole application again, with a lady called Retecia, taking more than an hour again. I was told that my application was pre-approved and was awaiting final approval. Retecia then phone her supervisor Ashraf to get permission to hand me the phone as the system was not responding. Ashraf agreed and I left with two brand new IP11s. On Saturday morning, 29/02/2020 I got a call from Retecia telling me that the system now declined my application and they need the phones back. I have already spent money on covers and screen protectors and am now demanding that I be reimbursed for the screen protectors and covers. I cant understand why and nor can MTN tell me why my application was declined. I earn quite a bit more than the average South African, I have no debt only a farm and two vehicles that I owe money on. This is very odd and the service very, very bad. Surely you dont give a person two phones to the value of R40000-00 if you are not sure...........

Always long wait... contact number mostly on voicemail. Must admit that 75% of the staff are very friendly and helpful.

Rude and unprofessional

Very bad service.Literally stood there for up to 10mins without any one attending.

Clean shop.friendly workers.explain all questions in an understandable way.they are sometimes busy but service always comes with a smile.

Phone stays on voicemail.Dont know there systems.

Well organized store. Good service!

Wating days on approval for contract, if its a no, thats a waste of my time, cuz im sure vodocom would like a new client and they wouldnt make me wait days, if its a no go straight ahead and say its declined dont make a person wait around days, that and i have to phone 6 times before yall answer your phones

Good service. However in busy times you will have a long time waiting.

Service from MTN are amazing. Thank you to all the stuff.

Went to pay my elderly mothers account as her service had been suspended. They assured me that it had been reconnected on the spot. 6 hours later it is still disconnected. I have tried to call the Garden Route Mall store where I paid the account and the number does not exist. What kind of shocking service are we paying for??

The worst store ever! No one to welcome you and ask what you need to point you to the right que. Standing for hours to ask a question for which the answer is no! Just terrible customer services...

Bad customers service as there network , dont take any deal with MTN.

Impossible to reach them by phone and do not care about client service at all. Rude and arrogant. Will wait my last three months contract out and take my business elsewhere - fools to go threre for business

Great service from MTN team, went in on a very busy day in December. The staff was quick and friendly and immediately solved my problem.

Bad customer service

The service are the best. They are very helpful.

Most efficient and friendly service. Have had only good experience since the shop opened years ago with the Garden Route Mall.

Terrible service,Went in to find out what to do with my wifes samsung (i knew its the battery swelling and cracking the phone) to know what steps to take further.She told me that they can only cover softwaredamage,after i was told when i took out this contract for my wife that hardware is covered if its not user fault .She asked me to go to WeFix and ask them what could be the cause.So i went and found out what i knew what was wrong.The battery ...i Go back to MTN and stand in a queue,after 10mins i notice they see me,people behind me start queuing..She walks past twice and helps the others and ignores me flat.The samsung girl as well,walks right past me not even making eye contact to assist further.Will be scraping MTN off my service provider list..Ive added a photo of the women at MTN that ignored to help any further.

Hi there I was there last week Thursday to make a sim swapI was assisted very well and the staff was very friendly n helpfullybut it happens that the simswap that I did was not completed or it was done in other number I still cnt access my old number and I am not even close to a mtn store:-(

Havent Had a good experience here, took a phone In for repairs 2 weeks ago and get zero feedback, when I try phone them no one answers. Highly disappointed with their service

The most useless service from a South African company I have had in 5 years. I have not had a working phone since Jan 2015, and a new simcard has not worked since Saturday 4th April, lunchtime when they promised 2-3 hours.

Very helpfull

Very friendly service

Piss poor service

Always the best service.

I have been waiting for a week for my application and the number doesnt go through, what sort of service is that ? #Angry!!

Greatest service ever

Great service!!!

Great service

They are only helpful until you have already signed your contract.There is no customer service.Their phone just rings or stays occupied.The manager never comes out to help solve a problem himself, the other staff have to see and get ready.Just shrug and then some staff are snotty too. And dont listen to what you say or dont like, you just attack.

Service is particularly poor and unfriendlyPoor and slow service

The number exists !!! ??? How do you contact them?