I had a good experience with Woodford car hire. I needed a vehicle because mine had broken down and was being repaired. They didnt have the type of car I had booked online so I was upgraded for free which was very generous. The credit card hold took a week (instead of stated 72 hours) to reverse but it was done. I had no problems or hidden costs and would definitely use them again.

I booked a Toyota Corolla but was instead given a VW Polo as I am fairly tall , the Polo was uncomfortable, I was not happy with their service and wouldn’t ever use them again

Poor customer service, most of the time phone just rings, cant get hold of an agent...... had a very bad service.

Their service is good they are quick to serve customers i went there to collect a vehicle i did not wait for more than 10 minutes i am impressed...

Service is bad from Niren.waiting almost an hour

Ive only experienced great service from them. No hiccups, hidden costs or delays. Thank you Niren and Mazwe for going the extra mile

Quick and efficient. Their range of cars is very good. Waiting lounge has a mini kid section and is well air conditioned. COVID19 compliant.

Excellent service. Best service offering, affordable prices, wider range of vehicles, professional stuff who are always willing to assist to ensure you get the best service.A special mention to Rakesh Hurdeyal for going an extra mile. His effort have retained me and many as customers

Poor service went to enquire about the authenticity pin that came on in the vehicle I hired at the King Shaka airport branch the gent at the counter told me to take a seat someone will attend to me sat on couch almost fell off to sleep even though I left without being attended to no one even noticed.Though the airport branch the service was excellent telephonically as well as face to face as well as the collections and returns if I had to hire again most definitely will go there again.Their service exceeded all the other well known names and this group was the only one had vehicles available.

Thee most pathetic customer service I have ever experienced. I had hired a vehicle from Woodford car hire Or Tambo on the 27th of January with a deposit of R4000, upon returning the vehicle on Friday the 28th of January in proper condition I was told that my deposit would automatically be deposited back into my account within 7-9 working days. It is now the 15th of February and I have still not received my money back, I have made various attempts to call customer service with no response. On the 11th of February I spoke to an employee named Strini who had confirmed that standard bank had been asked to release the funds into my account, and yet I have still not received my R4000. I would highly appreciate some intervention. My booking reference is OR-45359

It was my first time using Woodford Group but it will certainly not be the last time. The best service I have ever received

Very efficient and polite service. They were a bit slow to give me a refund due to my mistake but they did eventually give me a voucher.

Excellent service! TOP of the range cars at a reasonable price!

They good but I was disappointed with their service

Ever willing to assist

Honestly the best car hiring company in South Africa. Ive used almost all other car rental companies and I was never ever satisfied as like now. Woodford also gave me a brand new car to use from their fleet. Woodford has the best service from all and the director Essa gives his personal time and service to his clients. This isnt found at any other car rental company. Dont look around shopping for price. pay decent prices and enjoy top quality service at woodford.

Great rental experience received

Great, effective and efficient service.

Went there looking for a rental car. The pricing is unrealistically high!

Hired a car from Woodford Durban CBD. When I got to my grandmothers house 2 hours later, a police van arrived arrogantly told us that he was sent by tracker and he wants to inspect the vehicle. He tried to make me speak to someone on the phone. He treated us as if we were suspects. The whole experience was embarrassing. The community was looking at me as if Im a car thief or something. Imagine that humiliation after spending your hard earned money supporting their business. On top of that ,it was impossible to get through to their call centre. They didnt even answer their phones. An absolutely horrific experience

Excellent service recieved

Pickup process quicker than most.

Good service and good cars

I was in Cape Town between 12-02-2019 and 19-02-2019. This was the 3rd occasion of my hiring a car from your group in Cape Town. I have always received the best available deal and the service provided was excellent. The staff were friendly, courteous and very efficient. If the need arises again I will unhesitatingly hire from them again.Mahomed Manjoo.

It is just annoying, when you are at the front desk and want to hire the car - they are fine. Once it comes to customer care - they don’t care! Zero response.Where is my deposits?!

I hired a car recently in Durban central, and made a mistake of choosing an incorrect option as it was my first time hiring, I chose 100 kms free instead of unlimited kilometres. I requested for the option to be changed, and for me to billed at unlimited kms as I had hired a car to travel long distance. Woodford was not interested, even after I did a motivation to Customer Care explaining my predicament.It was very disappointing...

Love it

Sir have not received my refund of my deposit for February 2019..since I am a loyal customer I came back and used Woodford motors in August.2019. That too was not refunded.. In February 2020 i I used thei

Best service thus far

Poor service. Family was scammed for fake damages.

The worst car rental agency everHired and paid for a car for 4 days though Cartrawler.Thier system was off line when we returned the car as such they only captured the return at 13h36, by which time we where already on the plane. They charged me an additional days rent and when I complained they said that I only had the car for 3 days and that I must claim the unused 4th day from Cartrawler.IdiotsYou charged a 5th day to my credit card, thats the charge I want returnedUpdate 15.08.2018The useless staff wont respond to my emails and callsThis is basically theftIve never met such a dishonest companyUpdate 25.08.2018a week after the The Woodford Customer Service Team replied to this post promising that they would contact me Im still waiting for a calla truly USELESS and COMPLETELY DISHONEST company

Theres my story . Today I was in the yard of woodford, and guess what? Since 07h30 am waiting for my turn to be tested but 3 guys came after me and got tested because they had connection inside the company when it was me the tester said he is tired.... Just like that. Does that mean if u dont know anyone in the company u wont get a job?? Even a chance to be tested???

Excellent

I have used Woodford previously without any hassels, until my last booking, where I had to change my dates. Customer service is non existant, e mails not answered, and impossible to get them on the phone. Very dissatisfied.

Good service. Value for money vehicle rental.

Poor service. they gave me the wrong vehicle. its been a month and i still did not get my deposit back. would never reccomend them to anyone.

This is the worst car rental experience I ever had to deal with. It’s been a month after returning the vehicle and I still didn’t get my desposit of R4000 back.The head office is useless and they clearly don’t care about their clients one bit.DO NOT USE THIS COMPANY, THEY ARE SCAM ARTIST

Great service

Rikesh is always my superstar..

Good establishment but the workers are not well trained

They have what you want

Hi so disappointed due have hired car and returned and its near over month still waiting for return of deposit and battling get my deposit back who can help me solve this situation

You get what you pay for but theyre not open on weekends

Is good company

Top class

Excellent hospitality

Car hire

Perfect