Absolutely fantastic service. Tony workshop Manager incredible, had all the answers to my questions, extremely helpful and efficient. Give the man a increase. Ricky in service, also extremely helpful and efficient.BEST EXPERIENCE AND SERVICE FROM A DEALSHIP EVER.

Its hard to get through the parts department and get a quote. Had to visit the branch and get a price , however the process was quick and the staff were friendly. They just need to focus on handling customers queries by answering their phones.

Very good service. Virosh you are a star. All the best. Kamal Rupnarain Ecosport Nur 39860

First time servicing my car here and very impressed. Warm welcome, straight to the point, service adviser making notes of what I want checked or done. Great coffee station, fully equipped and great new look to the entire dealership. Friendly staff even the cleaners say good morning. Clean and tidy, soft music in the back ground and not noisy at all. Efficient and excellence is what comes to mind

Now this is how new car sales should be run. By far one of the best in Durban. Well done Barloworld, truly impressive.

My first vehicle service experience at this dealership and it was an Excellent one 👌 Congrats goes to the Service Team at Ford Pinetown.

Professional, great service!

The service you receive at Barloworld is unacceptionable compared to other Ford dealerships.. Friendly and very helpful staff always there to render excellent service..

Excellent service. Happy customer 💯☺️

Good place to service my car im happy to visit Barloworld ford

Very disappointed. Made 3 telephone calls. Get put through to the service department, it rang for about 6 - 8 minutes before being cut off. So filled in the online booking form, gave my cell number and email address. Got a confirmation reply that I will be contacted shortly. But till now I have neither a call back nor an email reply.11/12/2020: Finally got a booking.15/12/2020: Car went in for service. Must wait 3 days for parts.21/12/2020: Had to call to check progress. Told it should be tomorrow.22/12/2020: Told not enough technicians available.23/12/2020: Got car. Service done. Went back as service book not stamped & engine dust cover not put back. Car still jerking & backfiring. Told it will settle in a few days.27/12/2020: Got a 2nd opinion from backyard mechanic. He changed spark plugs. Car performing well.

My wife had purchased a used vehicle and within 6 months she got stuck.Since the vehicle was under warranty and had a service plan we contacted the help line and they sent AA to sort out issue.It was noted that the battery was dead and I purchased a new one.I contacted Prinolin who had said they will reimburse me.Its almost 2 months and Im still awaiting payment. Everytime I call he says its been processed. REALLY for almost 2 months :( Pathetic after sales service

Can be better. Telephone etiquette lacking. Never answer calls on time return calls a day or so later. Better when you have direct line to a technician. A lots needs to be done shame.

Terrible service. Disinterested sales staff.

Efficient and timeous service.

Wonderful premises and friendly staff

Great and quick. Very helpful

Great service.

Great customer service...

The worst ever, the reception lady got stinky attitude and will keep you on hold for more than 30 minutes or just cut your calls. Narine never answers her phone and doesnt update customers.

The go-to dealership if you own a Ford.

Drive Im so good

Service first class

What a brilliant experience. Excellent service. Zandile is a Rockstar...

Good customer service and very friendly staff especially our shuttle driver.

Cannot get hold of any department

Always good service. Worth the trip to Pinetown from Durban North.

Good service

Well experienced super service🔧

Worst service from a dealership. Lost my service book. Was told by the staff what must they do. Dont ever use this dealership.

Excellent service. Showroom very clean

Take over 30 minutes to answer and the receptionist sighs in disrespect.

Great experience..Jithen the salesman was excellent with his service and made the process of purchasing my vehicle extremely pleasant.

Quick service

Excellent place to get a reasonably priced new car

Speak to thobani chill.....my man

Over all good service. Kept me up to date with my car. I was just a bit confused when I bought my car in at the morning, cause they did not quite know if I was booked or not. Staff are helpful, but I did notice some of them looked irritable and it is not nice from a customer point of view to see that. I will def go back again.

Very good service thank you

Service my car the staff at the reception are very friendly and helpful

I have had a ESC services required on band New Ford Ranger 2.2 Auto that was under 5 days old, on five occasions went into limp mode. First time the car was tow in limp mode to Ford Pinetown and they couldnt find the issue on account of me switching motor off, ran it through the computer - nothing. They said it could have something to do with software. Happened again on Friday the 07th of April 2017 at 21:30 4 hours and 30 mins later, switched off for 2 minutes, restarted and no problems? I want a full report so I can take the matter up ford SA, as requesting the vehicle to be swap out.

They must pull up their socks.

Awesome, and lovely service

For the second time i experience discrimination and incompetence at this bracnh. Clients are judged and treated according different to what they look like and drive. I bought in my car last year and they called me asking if i want my brake lights replaced and i said no then only for them to leave them unscrewed and i only picked this up on the 2nd day after collecting the car.This year 07 August 2020, a lady named Ruba from service department again i dropped my car off at 7 in the morning and went on with my day. I did not get any call from them informing me that the service was complete, then i took it upon myself to call them as i saw it was nearly day end.Only then i was told the car will be ready at 15:45Went to collect it and it still had tape on the windscreen. And to my suprise they did not complete the service and i should schedule a day next week to bring it in again so they can complete the job.Barloworld needs to do something about this. My love for ford is diminished. A friend i shared this with last year adviced me to give them another chance, so i did and it came to this. i do not trust them at all with my car at this point.

Always friendly, quick and helpful staff.

I travel all the way from Phoenix to Pinetown to get my car serviced. I do that because I have always felt like Im being treated fairly, and that my car is well taken care of. They really are a great bunch of people to deal with! 🙂

Theyre a good and caring dealership

Phoned for an appointment today 02/12/2020... can only fit Bantam in on 22nd December...

Obtained parts needed quickly. Thanks.

Virosh and Rodney gave me incredible service

I had a great experience with buying my new car from Barloworld Ford Pinetown. I received excellent service from Sifiso Ndlovu and Zandile Shamase 😀👌. They were very helpful and I would definitely recommend anyone looking to buy a car from their branch to deal with Sifiso.

Good service

Xolani and Sheritha was great!

Smooth operation. Friendly. Efficient.

Bart Ferriera has been extremely helpful and went beyond a customers expectations to ensure that I was satisfied.Great Service!!!

Wonderful service. This branch really deserves 5 starts. Each person we spoke to today was willing to help, answered all our questions and did not make it feel like they have something better to do. Would recommend this branch. Bonus: great coffee.

With the renovations now complete, youll find Barloworld Pinetown to be on par with the upper-class German car dealerships for the most part, however the service dept. is still one of the busiest Ive come across. At least the wait is more pleasant now...

Yugen in the parts department always goes the extra mile to assist and provide exceptional service.Service department needs improvement.

Good advice from service advisor Ricky.

Happy to be part of a winning team

Service department is top notch. After sales service is one of the best I have seen in any industry. Highly recommended

After contacting the parts department for a quote, the salesmen that answered the call doesnt even tell me to hold on, then starts talking about shipments and discounts to his co-workers, this goes on for 6 mins then returns to my call and had forgotten what i had asked for. Anyway he had giving me the price(Finally), i also needed to confirm the spec but he tells me that he is too busy to give me that information.I will not deal with this dealership again.

Parts department extremely rude and unhelpful.. You left feeling like you too much of a bother..

Lady who is manager is extremely professional for her position. She masters it

I bought and service my Ford ranger there and haven’t had any bad service

Good service overall, deals not too shabby also.

Had a breakdown on our way to Margate, excellent service received from Darryl on the Easter weekend. Thank you for accommodating us and hope your hand get better soon! You are a real asset to this company.

Ive never received such horrible service in my entire life. I spoke to Mehmud in the parts department and asked him to quote on a part and what followed from then onwards was just rude, disgusting service that makes home affairs seem 5 star in every area. Was told to speak to the dealer principle Glen but unfortunately he was not available, I was then put through to someone else who after hearing the story simply told me to phone the parts department.

The worst experience in my life. Most incompetent bunch of people from the service advisor to Glen the dealer principle. Except Tony the service manager everyone else are not doing there jobs properly.

Good service from Sheritha, Dion and Xolani!

Lucky they got one star. Car sat 5hrs untouched.. Car not washed on collection..

I bought a new ford ranger from Mr Devan. He was very helpful to explain the various models and gave me the best advice on choosing the model according to my lifestyle. I highly recommend that you visit Ford Pinetown and speak to Devan for your next vehicle. It was sure pleasure dealing with Ford Pinetown.

Theres no noise. It is secured place. And we r safe inside their yard

Daryl Curtis is great. If you want to get a good second hand car, he is the man to seeBeen impressed with the servicing division also and they do servicing on a Saturday morning.

Ford has given me nothing but headaches.... I booked my car at ford kempster umgeni for gearbox issues arrived on my booking date the place was a disaster was told to leave.. wasnt helped huge mess up.. phoned ford barloworld pinetown and dealt with a lady named Nonjabulo she went above and beyond with assisting me and listening to my previous problems with multiple other fords. She assisted me with a booking the very next day! Another lady from service and a technician were in constant contact with me throughout the day. Not once did I have to call them and ask whats going on. All Fords need to learn from this branch!! Your service delivery and client liaison is impeccable!!! WELL DONE FORD PINETOWN!!! Huge thank you to Nonjabulo and her team!

Had my Fiesta repaired. Very efficient and friendly staff. Offer lifts home. Very impressive dealership and service department.

Quick and hassle free help!

Good service. Nice preowned vehicles

The service is excellent. They are very friendly and professional, I will definitely recommend them to all and sundry.

I booked my service on line and within minutes someone from Barloworld Ford contacted me to verify details. I was also sent an sms confirmation. My overall experience was amazing. They are professional and organised. I was happy to leave my baby in their capable hands. Well done Ford!!!

Service from Mrs Ruba is execellent,very helpful

Worst service ever - Went in to bought a vehicle Friday afternoon, sales person waist a whole afternoon to arrange finance and get everything ready, we should take delivery on Tuesday! Just to get an email late afternoon, not even a phone call to say that another sales person SOLD the vehicle! How do you not know what is sold and what not that is on your floor? Time wasters.

Always get great service from Tony and his staff. Tony is the service manager.

Very Bad Customer Service. My Husband took his Ranger to you guys to have quick look at why the vehicle was cutting off and the warning light was on. But you guys refused to even have a look at the vehicle, telling him to book his vehicle in for a repair, which will only be next week Wednesday. Not know that he has to run his business with this one vehicle. I am disappointed with the attitudes his received from the workshop guys. We have vehicles from Toyota and Isuzu, and we have never had this type of response from any of the workshop guys. Very disappointed.

I have had absolutely NO joy dealing with Barloworld pinetown. Rude to customers. they could not care less about you, unless of course you are wanting to buy a new vehicle. I am very unsatisfied as a long time ford owner.

Newly renovated service area. Super wow! Always good service.

Poor signage or front of office staff to assist, one needs to go into the showroom and walk up to someone for assistance, if you dont you will just wander around like a fool and staff would expect you to approach them

I booked my car in for a service with Barloworld Ford Pinetown and there was an error with the filing of Ford Customer Care. The Pinetown branch was very apathetic about the situation and made no attempts to try help me resolve the issue but rather left the ball in my court. They were very curt with me when I collected my car and gave many lame excuses. They even said that they couldnt wash my car for me because they couldnt find time to do it.I understand that none of the above is legally binding from their side that they have to do it...but it is basic customer care etiquette and I would have expected a much more helpful and friendly experience from such a large franchise.

Great service and support staff are friendly.

Excellent service.on time service .well done to mr viroshan.not sure of his surname.viroshan is his first name.very professional n customer caring young man .well done .client mr k gramoney.

Excellent service. Will always take my Ford there for service etc.

Sales person, Bart, was there early enough to assist me with all the queries I had.The showroom was available for me to look at the vehicles and friendly staff asking me if I need assistance.

Bought my car here great experience

Poor customer service and missed half of the issues on the car.

Okay

I will never deal with Ford Pinetown again ... after atrocious service asked for the Manager to call me ... I am still waiting ....

Always have my car serviced here. Always do a good job and the car has been ready on time.

Great customer service helpful stuff and good cleaning tidy place

Great assistance from their tyres team

The worst ford in the country. I have had nothing but disappointment from the service staff at this branch. The service manager Toni could not give a damn about his customers.Barloworld have had to replace my new vehicle due to damages by their service staff. At a cost I might add.My replacement has been damaged and repaired and as of my service today - the door handle has been damaged.Poor!

See them for quality service and parts on your Ford