Good store, technical department is very busy most of the time though, expect to wait.

Worst shopping experiences , never had that bad service in any other istore like this .

Very bad experience the manager of iStore pavilion that lady doesn’t know the store policies properly. I collected a device a day before and the day after requested to do an upgrade the device was still sealed. But she said they must trade it as if it’s been used. Left the store went to another istore I was sorted immediately with another device as I was requesting at the iStore pavilion but was denied.

Super busy istore.Long waits for technical and contract upgrades.But this popular store does haves knowledgeable staff and generally is well stocked with the options.

Theres everything you.need.in one place. Its so convenient

Awesome experience, great service. Thank you.

I feel Apple pricing could be more competetive.

Absolutely the worst experience of customer service I have ever had. Received a call the day before confirming my appointment for a battery replacement with them. When I arrived from Pietermaritzburg I left my phone to be repaired with them. After waiting around with my wife and 2 really young children for 3 hours I got a call telling me to come collect my phone. I go to collect my phone and get told that they could not repair it due to no stock. I have been waiting for over 5 months now for them to get battery stock. I have replaced my phone battery by myself now. I am still waiting for their phone call. Perhaps due to them recording incorrect details on my invoice I haven’t received a phone from them yet.

Due to covid, it was very slow to get in and had to wait for quite some time before someone attended to me. After that it was good.

I had the most amazing service from a young lady by the name of Luwairiyah Khan .She had the patience to persevere with my request and did not stop ( +- 45 minutes) until she had sorted it out . What a pleasure having that kind of service.Promotion recommended.YoursGilbert Dufourq

Friendly staff, lower prices, fast service and a lot more great stuff.

Asolutely incompetent and not helpfull at all.We came there with a homepod which still has warranty... the manager with his hands in his pocket only said that they don‘t sell homepods in SA and that they are NOT an Apple store. That‘s it!The manager in the US which they called only repeated: „You have to go to a country where they sell the homepod!“ On every question the same answer...Can‘t we expect a better service from an expensive premium brand as Apple and their stores (as well from their re-seller stores like I-store)?If they would have read the booking reason for the appointment they would have known what it is about and we wouldn‘t have wasted our time there. They just don‘t care.Good example for bad costumer service.

I was such a fan of apple- for years.That changed today.I have bought a HomePod in Switzerland 1.5 years ago. Moved back to SA a while ago. Suddendly the HomePod shows a technical fault, which is apparently a common one. Booked a technical appointment and informed via comments what the issue was. NOBODY reads those comments. I drove 2 hours to get the info that South Africa has no service technicians on HomePods! Absolute shocking. Been on the phone for 45 Minutes with Apple Support telling me I need to fly back to get it fixed. Asked the manager to at least send it in for me as it was still under waranty. Leon was rude with his hands in the pocket telling me he can’t help. iStore is not Apple only premium reseller. Steve Jobs would turn in his grave if he would know that his international products are not being handled international. This is SHOCKING with a rude and arogant attitude. Stay away from this store

Went there yesterday to do a cell upgrade, the lady I dealt with was rude, arrogant and unfriendly, every question I asked was answered parrot fashion like a robot, a simple upgrade took over an hour. A premium brand like Apple should consider hiring staff who are capable and knowledgeable of what they are doing and the products they are dealing with. Pathetic service!!! shocking!

I attended twice. The first time around, I awaited the promised SMS while standing in a fairly long but well ordered queue. No SMS was forthcoming, so I left the store (somewhat annoyed at the dysfunctional system). The second attempt was after an online application for an appointment. The appointment system worked well. My Apple unit has to be taken in for repairs which will take a few working days for a quote and due process... EFFICIENT second time around using online appointment.

Technical service v good.Sales not good

So this store is my kryptonite😢 everytime i go in this store i want to buy something new🛍. Love everything about this store with their state of the art tech🔥🔥, dope brand

Really good service. In and out in 15 mins

Charges and cord over priced

Good service from knowledgeable people but I do think they may be understaffed at times

Rude attendant at door busy on phone while talking to me when inside, I was physically pushed at different intervals by female staff members

Great service. Queue managed remotely and when you are due they send you SMS to come into the shop to minimize numbers in the shop.

Loved the display, staff friendly and very helpful

Knowledgeable staff,efficient service

Always! Friendly staff. Always! Wonderful support from technical guys. Best iStore in KZN. Maybe even in whole SA

Very dissapoint with the Service delivery at iStore Pavillion. The indian lady in particular was rude and showed no interest in assisting me, i was a cash paying customer and i was turned away with 22K in cash to buy a phone.

The worst experience today. Would rather drive the extra KMs and go to the gateway store or order online. Sales staff seem to think they’re above everyone else and management seems ineffective.

Service department severely understaffed. More people waiting to hand in or collect devices left repairs and only one service technician.

They were very helpful and well stocked. They were friendly and very about adherence to the Covid restrictions. Thank you so much.

Fabulous, well treated by their team

Lovely place to shop

Its a nice outlet with enthusiastic staff, its just that when I visited the store we couldnt find the iPhone we were looking for

Bad experience with irepairs Pavillion, Durban. They make false promises on the pretext to get your work. Each of the employees gave me a different reason why the repair is delayed. Tried to call the business owner on his cell phone and to date he has not returned my call. I would have expected him to at least be respectful of me as a customer and talked to me. They offered me a discount but I refused and I removed my laptop unrepaired from them out of principle. Very unethical business.

Good friendly service

Faced with a complicated problem, the team spent 4 hours problem solving to assist me.

They helped me but not to the fullest because the thing which I was looking for I didnt get from the the 3rd of June until today I didnt get it.

Super helpful staff! The waiting time is quite long if you need repairs, about 40mins max.But, the staff are very efficient.

The store may be nice and the products good ...but thats where it stopsThe staff have attitudes and behave as though they own the storeUnpleasant and arrogantWont be heading into this store for a while

I enjoyed shopping i got good service at i phone shopThanks pavilion mall

Front Staff are always on their personal phones and not always friendly. However technical support efficient

Very friendly, helpful staff. Best place to burn your money in Durban.

Very disappointed, took three items in for repair, an iPhone, ipad and mac keyboard. Cant/wouldnt repair any of them. All they wanted to do was sell me replacements. This after waiting 90 mins in their ridiculous queue. What is the point in having a repair service if you are unable to repair your own products!

Honestly its average. People dont assist you, and it seems that the staff is not well versed in their own technology. When I walk into am istore I expect to walk into a store where people are extremely knowledgeable about their products instead I ask a question and have to wait for them to Google it. Anyone can do that. I wish there was just more to the experience, I mean it is Apple after all.

Poor service 10 of 10 give you 1

Didnt get a chance to go in

Was fine. Took them an hour to help me for a new contract and if was too late.

They made us stand outside. They are under staffed with not enough sales Consultants

Good advice, staff were great but as always Apple products are just ridiculously priced.I use a LG G8 ThinQ dual screen knocks the socks of all phones on the market and I use a Apple 6s because my job demands i have Apple and Android. I would never become an Apple fan.

First time going to the store and I wouldnt recommend to anyone ever! We went to apply for the Pro Max and we were advised to come back the next day as the system wont process the application after 16:00, just been to the store now and were told the Pro Max has been out of stock for a long time and theres no clue as to when it will be available again 👎🏾. Such incompetence and a huge inconvenience from the staff at this store👎🏾.

Best centre too shop in

Clean and staff is helpful. Well lit too.

I did not visit the store

Awesome friendly service

Good service

Located in the pavilion shopping mall in Westville on the out bound side of the M3 freeway.

Apple store, very well presented, consultants are tops! 😁

Wow. This is the iStore with no stock and no knowledge when stock will arrive. Imagine going to a dairy and they dont have milk. Can you get service that is worse than this ? I just cannot imagine it

Pathetic. They have no stock of any new item that comes on the market. They will not let you pay in advance in case there is a price change. On the last occasion I paid by EFT they made me wait 10 days for clearance. They made me use alcohol on my hands before entering the store but there was a staff member whose mask was not covering her nose.

Just be prepared to wait in line a little longer than expected

I was so excited

Good professional advice

Staff are very friendly, they a following the Covid regulations

Beautiful setting beautiful people

Im a die hard Samsung fan and user. Had to go pickup a relatives iPhone that was sent in for repair. Must say Apple service is something else. Very professional, helpful and patient. Im still a Samsung fan but still 😂

Good service, clean front store, Covid compliant, generally an excellent store!

Great covid-19 measures

Excellent service, an exceptional experience getting my devices here.

Its awesome

Service isnt great to be honest

Great venue not to crowded

Friendly, helpful staff.

Good service

Absolutely great service from the technical department

Friendly and efficient staff. I recently went to this branch of the iStore to do a cellular upgrade. However the system was down but my agent said she will process my upgrade as soon as its online again . By the next day I had my brand new iPhone and a free repair voucher

They were quick and efficient, replaced my hand set within reasonable time. Happy with their service.

Thanks for sorting my space issues.

Pravash and Leon store manager were excellent

They try hard

Very good service.

No help at all, really disappointed.... went home and ordered online.

Yesterday my friend and I came to the iStore at the Pavillion Mall to get my MacBook Air sorted. Approximately 5 minutes before the store closed, a man stood firmly in front of the busy shop and seemed like he was blocking us. The man stopped us and asked what we would like done and we told him about our enquiry to which he almost immediately said that they do not do that here. We continued and elaborated about our enquiry and said that we came here to check the battery of the laptop and mid-sentence he said “no we don’t do that here”. We then proceeded to say that we just need the laptop opened and he interrupted mid-sentence again and said “No we don’t do that you can take the laptop to Joburg to get it fixed”. And then lastly I said “We just need a tool small enough...” to which he interrupted abruptly and said “We don’t have any tools”. We felt like this man had no intention of wanting us to get the help we needed.

Liked it

Yesterday (05.06.2020) at about 15:30pm at Pavilion istore I had a very bad experience. The lady who was standing at the door was very rude, I told her I needed assistance with my iphone, she just gave me a number to call and she did not give me a chance to speak to the consultant. She didnt even want to know what the issue was with my iPhone, she was just rude. I was so disappointed as I have never received such treatment at Pavilion istore before.

While Tamara was completely helpful, I have made a special trip today to go collect my tablet and on the day of application nor today was a offered to purchase the pen that goes with the tablet I bought... talk about selling?? A company turns money from offering optional extras on the spot.I now have to make a third separate trip into the store to purchase this.. time is money...

Extremely long waiting time to enter shop ,and also not very helpful staff

Excellent service

Great service

1 hour wait , only to be told the technician only works certain days

Well designed open plan store. Friendly and efficient service offered.

One of the few biggest KZN shopping centre. Everything you require in one building.

Service was ok. Should offer full solutions though. We had to go to private store to sort out phone issue..

Contact centre is beyond useless , after 6 plus calls I still cat get through to the pavilion to find out the status of a repair is.

Great store just staff to forward as soon as you walk in staff all over you. Customers need time to look and then inquire and not be jumped to boost sales

Caring staff very slow to help customers

Literally got all my Apple products from iStore Pavilion and experienced great customer service.

Amazing customer service

Its a really good atmosphere and well thats what you expect from apple. Apple..... Think Differnt

Took my 12 month old iPad in because it wont turn on, guy told me just buy a new one its cheaper than fixing.....called head office and they said he should be sending it in for testing,. Would rather just make the sale.

I waited in store for a query to be addressed which should have been escalated to the store manager, however the Store Manager had more important business to tend to outside the store rather than dealing with an unhappy client in the store. This service has been matched at the Gateway store.Not sure where to turn as online service can only tell you what you already know and can be likened to any public service department for inability to resolve issues.

Good service