I enjoyed my ride,No problem at all, supposed to jump off at Park Station but I heard that u can jump off at Midrand as well, so I jumped off there, no hastle.USB charging ports, in the bus, nice comfy seats, I just realy hope Intercape does not drop the ball like Greyhound because if they have to run out of business then honestly I dont think I would want to use another bus service.OH and the most important one is that the toilet was not smelly. I did not use it but hopefully it was clean.

Intercape buses are always efficient. Your safety is guaranteed here and a smooth ride. It standard is forever maintained. Its clean and hygienic

Its the third time with Intercape that I had to wait for more than an hour beyond the schedule time. That makes it about 2 hours considering I have to be at station 30 minutes before departure.Lack of synergy between drivers, office clerks and online booking. As a frequent traveler between Joburg and Durban, Im swiftly losing interest in the brand. Seriously 🤞

It arrived an hour and 30minutes late.The phone chargers are not working properly. The TV and sound music didnt work. The drivers didnt communicate very well with passengers. I was on bus 903 to Durban from cape town.Otherwise we arrived safely.

Its run down no COVID-19 regulations adhered to.Staff not wearing masks themselves n huge sense of negligence towards commuters.No COVID-19 regulations adhered to 🤒

Someone was smoking in the bus, the bus almost left us at Montrose. One person was left behind. Not cool at all

Always on time nice and clean I use to take intercape when I go to Malawi I will always prefer it than other buses

We have a bad experience we where rty on the door toilet the door was wild open smelling like a rotten rat while we still experiencing covid-19 we couldnt evenbreathe

I was sold a lie. I bought an express ticket avoiding multiple stops on the road but oh boy, before we even reach Durban station we had about 4 stops. I kindly asked the driver to explain the multiple stops but he just brushed me off with rudeness...That was 10h00 Johannesburg bus on the 1st of October 2021 going to Durban.When calling their call centre you can have dinner and finish whilst still on hold. Service is bad 👎🏼

This was a disappointing experience especially since it became an 11 hour trip . The seats were comfortable and there were cell phone charging points for everyone. The toilet had a sign that it was closed due to Covid. But people used it freely including the driver on 2 occasions. When it is used, there was no ventilation to extract the odour from the bus. The driver made announcements at the front of the bus only so we never knew which stops came up or how long we could take breaks for

Great service Im impressed, travelled from JHB to Durban 16/09/21, 7:30am bus...Our drivers were helpful and patient.. 😊

Excellent professional service. Thanks very much

Awesome bus, drivers were top notchMy only issue was the airconMid day it was set so high up that it was more freezing in the bus than outside but either than that it was a very beautiful trip. Loved it

What a terrible experience. The bus was late they offered no explanation as to why, we had a random stop where the driver rudely announcement we would not make any other stops. The passengers had to complain for this man to stop at Montrose. The driver spoke harsh to some of the passengers. Overall it was a nightmare

Before you get to the bus is where I really get worried.....the line is so long and many people are so lost, there are few stuff to help people. As a Doctor I didnt appreciate the social distancing. Getting inside is so wonderful ☺

I really love how Intercape is always on time, it is my preferred bus for long distance travelling. It is comfortable and really warm during these winter nights

Im on the bus right now, its on schedule so far and quite comfortable. Only issue Im having is the person behind me keeps banging my seat, not the companies fault.

Travelling standard was excellent, but the luggage was not organised in the proper way, this need to be resolved before travellers start loose their belongings and the time was not respected according to the time that was set

Im traveling from Durban North Beach to Pretoria. The desrespect and arrogance from the driver is on another level. To a point where my 9 yr old daughter and husband had to run behind behind the bus even after i told him they were still outside.For a company that says they vow to treat people with respect and humility im so disappointed.

No mess no fuss service. Had a great adventure

I always travel with INTERCAPE cause of excellent service & leave on time.

Great service, clean although the station hasnt been renovated in ages

The overall experience of the journey was great. The bus did delay for 30 minutes and the charging spots did not work. Neither did the TV but the drivers were great and everything else inside is comfortable.

Just a pity there are no chairs to sit on inside, they are there, but seald off. Now you must stand outside. Else all great, friendly staff

Warm, comfortable, good driver, fast thank you I had a safe journey

The bus was terrible, no toilet or whatsoever. It seemed like the bus had a problem because it was doing the stop n go. There was a point where our driver took other route to Harrismith Mckechnie Shell garage for no reason we spent almost over 40 waiting for only God what with no communication made

Quality service getting worse to worse. Very disappointed with my last trip where we could charge phones in the bus and arrived 4 5 hours late to cape Town . One of the worse trip ever experienced. Hope they will improve

Comfortable, good drivers but today the bus was one hour late

Professional service with caring staff. Driver of my bus Dbn/Jhb excellent.

I didnt know that in order to get in the bus you have to pay bribe... There is a guy by the name of Karabo at park station dont know if he is the manager or what??? I like a fit back if you know them.

Its a good bus but is it possible to open a branch at Richards Bay

The system they use to let people know when to board their bus is good. Could use a few more seats though.

The most nonsensical service since Greyhound has left the industry. They have most dissappointing customer service, and their drivers are just rude. The bus was 2 hours late and they didn’t give any explanation nor did call centre send sms as they usually used to. Never using this revive ever again. I’m so disappointed

Good service and the buses were clean and they travel according to time.

Waaaay better than that other bus service that starts with an E.....very professional and excellent with time management 👌

Travel safely comfortable warm inside the bus we fill like home thank you!!!

I have been trying to contact intercape since 1pm and they have been on hold. I tried reaching out from the emails to social media paltforms and even now theres no answer. Purchased more that 80 of airtime and which was supposed to be my lunch. I dont have much more as to I am a student, I am really really frustrated and mad because I have to leave tomorrow morning

This was a disappointing, very sad experience as it went from being a 24hour ride to a 30 hour ride. The bus was suppose to arrive in Durban at 5:30 pm but it ended arriving at 23:30, people ended up sleeping at the bus station outside because there was no transport. The shocking part is that when we got there the bus just dropped us off and left us like that. I had to amble home cause there was No Ubers available at that time and I got mugged on my way.........they took all my things💔

This is at the Durban Station, be a bit more precise if ordering an uber to the location due to the fact that there are two sides to the station, rather uber to the intercape terminal and tell the driver to drop you off by the buses the car park side, be a bit careful as sometimes ubers or taxifi isnt allowed at that particular drop off due to the meter taxis, theres an Atm on the top floor of the station although the elevators dont work

My name is Busisiwe Mdlopane I normally travel with your bus everytime but I paid R390 for mainliner only to travel with budget liner. It was so uncomfortable.Dont think I will use your services again. I travel 3 times or more in a month but this trip was so unpleasant

Good service with people happy to do their job

Staff is ok. Buses are comfortable. Could have more seats as in the Bloemfontein branch

Reasonably priced and friendly service, effortless process to actually get on the buss

Not bad they must fix the charging points.

They turn to delay at times but their arrival time accurate. The problem is with their departure time

Bad first experience with intercape ,lost my bags n they were not helpful, I was left stranded in durban with nothing

The drivers were rude, it came an hour late and it was extremely cold with the aircon on low, the drivers didnt want to switch off the aircon or increase the heat.

They are not organized at all poor service you just feel lost

When I expected disappointments, Intercape proved to be liable. Comfortability was acceptable and the bus arrived on the exact stipulated time of departure and arrival. So far so good,Im excited to venture more with intercape. If there was only a reservation seat choice, that would be 👍

Best theres when it comes to passenger transport solutions.

Best bus line in South Africa. BUS Always neat and friend staff :)

Friday June 04 2021 I took the 17;30 bus from Cape town to Durban it was such a pleasant wonderful journey the two drivers Denzil and Moses were so professional , customer service were spot on and we arrived in Durban on time and according to schedule these two gentlemen will really make intercape proud. Well done guys!

I highly recommend this bus liner!! By far thee bus liner I have ever used!! Why choose just any ordinary bus service, when you can use Intercape!! 🤠

The One and Only safe Bus thats Safetly take me To Places

The bus driver has a terrible service & left a passanger running after a bus even when we tried talking to him bad service when they delay with morethan hours we wait however when its the other way they dont so sad😥😢😡

Great service. Always on time

The place was good and the bus came on time

It was so bad.... the toilet smell was inside the whole bus😪😪... and the bus stucked when we were in Bloemfontein... I regret choosing intercape.... the 5* treatment that Im used to has fallen... I wont even recommend it for someone

It was great traveling with your bus

Best drivers ever especially the 919 bus.. they friendly as well... Excellent and exceptional service...Best driver goes to Puelo M

Bus number 8114 needs to be taken out of the road. Reason being theres no toilet and the only stopping point is at Montrose. We cannot be holding In urine from durban to montrose and from there to Gauteng thats impossible. Bear in mind that some people travelling are pregnant woman some have kids that have to use the loo. Some of the seats are uncomfortable.

My experience with Intercape is as good as can be expected from a bus company. They arevery good at timekeeping.

If there was a zero I would give it. Intercape should invest in giving seat numbers because we book early just for everyone to run to a line and now we sitting apart from each other. The inconvenience of now passing blankets and not talking because Im now sitting next to a stranger is not on. You guys need to wake up.

I just love de service,the fact dt we dnt que for so long.And the r alwayz there just waiting for us to get inside.Good service indeed

It was my first trip and Intercape was friendly and staff was professional with good customer care. That iswhy my return trip was with them....

Now westuck on the road coz we overload have to wait for 2 hours for another bus

The bus had water on the floor, not sure who spilled it and it was smelling not a fresh air

They are professional people dedicated to their work

Bus was an hour late today... Really wish you guys would notify your patrons via SMS or Email

The service is excellent and also the buses.

Intercape Budget Liner is clean, good air con and very professional, helpful, friendly bus drivers. Carming music. Office for weigh in of luggage at Marine Parade and Durban station.Seating average comfort. Seats very small, not suitable for bigger men or women who hang over side plus makes some form of social distancing impossible. Sanatize hands but thats it.Driver drives extremely well. For what I paid, even with the negatives, still value for money.No toilet and they only stop after four hours so some geriatrics were not doing so well. Think first stop should be 2 n half hours.

Its fast.

Just fine, for now....

Buse reached Durban station late not at expected time and there was no communication or apology

Could do with more toilet facilities ,had to share ladies toilets with guys

I reviewed adequate information. The busses are cheaper when you book online. My travel expenses are lower now.Ma Kwaaande™

Much respect to their drivers. Those people know how to drive, and I always feel safe. Sad that the company standard keeps dropping. If its not the aircon/heater broken then the toilet doesnt flush or charging ports dont work or seats dont recline or one of the drivers is rude to passangers. Hey maan theres always a problem with Intercape of late nje.

It was chaos, the bus attendants cannot even control a line. The bus was supposed to depart at 9pm and it departed at about 9h45.

No wifi told me there will be wifi on bus no wifi its poor pay for nothing last time iam taken intercape😬

This one always give a good service. They must clean nicely. In my sit it was hair everywhere. It was uncomfortable. Hair everywhere is for certain likes

Clean bus. Driver drove well. On time.

Very comfortable bus and so so neat

Comfortable and travelled safely.

Nice place clean n safe

I Really Didnt Like The Service I Got Feom The Workers At The Bus Station, But The Bus Drivers Were The Best

Gross toilet stinking not fungtional for such a long distance

Worst experience of my life, I would rather walk than ever board this bus again, rude staff, filthy bus with cockroaches,broken seats and USB.

-5 ⭐ bad experience👎🏻 I paid for a sleepliner bus and got a old Small bus

I bought a ticket for a relative who was to fetch it upon boarding. I left the ticket with the clerk whom I purchased it from. She called me later to confirm the authenticity of the people fetching the tickets, she confirmed the collection and even confirmed them boarding the bus safely. Now that service

It very nice to travel with intercape

Commotion, no covid compliance, no enforcement.

I had a nice journey

The bus is cold while its raining

The bus turned on n3 1st garage because apparently there were people they left behind...even worse the bus was supposed to leave at 9 but we only left at 11:30...no apologies offered...thats very unprofessional

It need a make over and gurds every where 24/7

Allowed us to buy ticket yet they dont drop passengers at the destination. Am gutted 😢

I wasnt happy with sitting space, the trip was a bit uncomfortable.

It has uncomfortable chairs. They should adjast them properly especially the part of the head

Though their is no TV working in the bus on my trip to and from. Durban but I like the service

The place looks ok