I received the worst service at the ladies who work at the cellphone department, and I called the manager by the name of OTTO, he was worst when comes to talking to clients. there are people who want to work but game Centurion cellphone department and the manager needs to be replaced.

Went to this store today (11 August 2021) to purchase a phone and I was sent from one person to the next because due to retrenchments there is only one person that works at the phones department and that person was not in today, even though there were like 5 different people at the electronics department so apparently phones are sold on days when the cellphone champion at this store is working. They also could not check if they had stock because the stock has not yet been unpacked because again the cellphone champion is not at work today, so they are basically chasing customers away because no-one feels like doing anything. Not worth the visit to be honest.

Received the worst service from the ladies working behind the cellphone counter. I was inquiring about the tablet contracts they have on offer as well as purchasing a tablet cash. They were talking amongst themselves while I was standing there waiting to be helped. I was the only client there with 5 ladies chatting behind the counter. When I finally got their attention they where extremely unfriendly and unhelpful. She gave me a book and said here. I asked her about the tablet contract packages and she said its in there, pointing to the booklet. She then proceeded to turn her back on me and chat to the other ladies again. I turned around and walked away. Id rather take my business elsewhere if this is the type of service you get from staff. How do they even sign new cellphone contracts with attitudes like that?

Very nice place. For any occasion

The most helpful staff at game help you find whatever you are looking for with ease. I needed a car cover but wasnt sure of the size. They took the time to help me get the measurements and recommended me to get the perfect one I needed.Thank you game

Have had the worst service today at Centurion Game stores. Why open your shop if you are not willing to assist during a staff shortage? I talked to the manager directly and he told me that he cant help me and that I must come back tomorrow.

Looking for bad service, visit this game. Lack of stock visit this store. Looking for lazy staff visit this store. Zere zero!!!!! Poor leadership control.

Bought a Ps4 from Dion Wired in Jan before they closed. Had trouble with the controller and took it in for repairs or replacement. Was advised by their customer service dept that they do not help on site. The rep took my details and I left believing her promise that someone will call me to arrange a technician. Still waiting after a week of no contact. Good luck for any consumers who bought something from Dion Wired. Expected more from the Walmart group.

Truly shocked at how bad the after sales service is. Ive esculated my concerns and issue with Head Office, had 1 email and now nothing. It is terrible that one has to follow up and follow up only to have no feedback no after sales service.

Lovely shop... Staff very good and help a customer to get what they want.. Excellent 💯

Very helpful personnel. 👏Leratho at client serves. Well stocked store.

Worked with Isaac Matseke at Games Cellular dept. He went above and beyond to assist me with an application. This guy needs a promotion.

Good variety and good prices.. plus they promise to beat any price if you come bearing a quote which indicates that other vendor price and has stock...

Pleasant place to shop. And honour their warranties

I am so sick of the bad service at Game. It seems like it is a problem at all Game Stores. Staff is extremely unhelpful and unfriendly.

I needed help finding the hth test kit and no one was available to assist. Had to leave the shop after 10 minutes of waiting for the person responsible for that department

Helpful staff but they didnt have what we wanted

They had the products I required and the staff were helpful and friendly.

Very helpful staff, got everything I went for. Just a pity about the security at the door when I left. Confused and caused enough delay to make me run late all afternoon.

Not as competitive as they try to make us believe frankly... But still lower prices in general. They do that on specific products so you might not find the usual ones that youre looking for in some departments.Customer service suuuuuper slow. To cancel/refund a bedding item I had just bought (cashier mistake) they took half an hour to issue the voucher!

I went to game on the day after Black Friday and I was there early in the morning despite all of this the shop was in pristine condition and it was hard to imagine it that clean and neat after the chaos of the previous day. The staff all seemed friendly and helpful I managed to find what I needed in no time at all . The item that I bought had 2 prices displayed in two different locations in the shop so they gave me the benefit of the doubt and let me have it for the cheaper price . Well done game and game staff the experience was pleasant and pain free. Thanks.

Departments do not answer phone, even though I phoned twice

Good demo selection to see what you buying however they have fair customer service and sometimes unclear about special or availability of stock.

Great service with such friendly staff. So patient as they helped me.

Bought my double door hisense fridge here for R16000 and it was a bagain

They had a gas braai on special...kept one for me to collect later on saturday...kept their promise...very good service. 👍👏

Poor service. Idripped my Microwave in july for fixing. When I went to collect 2 months latet, no one knew where it was my microwave disappeared.

Slow check out points, but staff are helpful and friendly

Retail staff still need to be educated what the NCA clearly states. Cant be arguing with us about conditions of returning faulty purchases.

Poor unprofessional service from Sales person Mr Johannes BosiiYou ask him for product specifications he asks to take a call. The says “you shouldve heard the sound is better” he doesnt mention Watts, features bluetooth etc. he expects you to fetch your own trolley to collect After u ask for a trolley. Unprofessional service at its Best

Purchased a bicycle for daughter, 2 weeks later front wheel locks up. Staff refused to exchange the bicycle saying that it has to be sent in for repairs. This is a bicycle which was purchased on the 1st of June. Bloody useless all roundWish I could give them no stars.Excessive queues, 3 tellers open. Always stories wont see me again!

Game Centurion Mall - Bought a Brabantia kitchen chef and after 1 year 8 months it just stopped working. I took it back and long story short they replaced it. Staff were very friendly and assisted wherever possible. Well done Game Centurion Mall, this is how Game staff and service used to be!

Good prices and good service

The time it takes cashiers to do the purchase of a customer is too long. There are major problems at the cashiers because specials advertised on the news paper arent on your system. So the result is long lengths of time for your already slow staff to try correct it, while people behind in the queue are becoming very frustrated. Its just like being in the middle of complete inefficiency. Why cant these peoples problems be handled by the manager? Why not close the cashier station and put the closed please use the next cashier sign up. Why is your store having so many problems with customers? Id rather shop somewhere else, its too slow and frustrating at your store.

Simple, safe- any essential are found at games

Pricing is good but the general feel of the store has never appealed to me. I only visit there when I have a specific item to buy that I had researched prior to the visit

Well organised shopping place with friendly and quick shopping experience.!!

Great outlet. Spacious and theres a great visibility of stuff to attend to customers.

I always get all the help I need from William, Courage and Calvin. The staff is very friendly and helpful

Most people who work there arent proffessional

Friendly and helpful staff. Security gaurd friendly and had no issues no marking or sticking things on my laptop

Great shops. Can be cluttered. Could do better with more modern layout of ailes and better product placement. Often just looks very busy as you enter. Lighting could be better. Staff not so helpful, customer care the could be a lot better. Over staffed on floors.

The selection is great. The prices are good. The staff was helpfull and friendly. The only issue with game is the number of cashiers. I cant remember seeing more than 3 or 4. At most. But I give them a thumbs up.

I have never found an item in stock that is advertised at this place, staff are lazy and unhelpful, managers dont seem to care. I will be surprised if this place is still around in the next year.

Didnt get what i wanted, so im a bit disappointed.

Game Centurion has the friendliest staff and they are always willing to help. They assist where they can.

Found everything that I was looking for, I was able to move around the store, I wanted to ask questions but assistance was not near by.

GAME could not provide me the paint that I was looking for. They do sell it, but I could not get it - was out of stock.

Game Centurion delivers Poor Customer Experience!!!I bought a fridge on Wednesday and it was to be delivered Thursday after 3pm .. I called just after 4pm and was told they will definitely deliver since they knock off 6pm on the deliveries dept.When I called 6:30pm, the store was closed. I dont like nonsense and what Game Centurion has led me to experience is incompetence and unprofessional customer service.Whats up with the empty promises ... Whats the problem with pursuing excellent customer experience ... Im disappointed and think I need buy refund Ill buy the fridge from Makro!!!Cant even be trusted with a once off transaction, what is I had to go on a long term relation with Game ...Very bad!

The gentleman at the Appliances, light in complexion with spectacles was unhelpful. His customer service sucks.

Good

I got good service even though I had forgotten my pin number. The cashier was quite patient

Not very helpful and the temperature is always wrong. A lot hotter than usual on a hot day and still very hot in the winter. And always less than required cashiers

Great layout and variety. Staff did not seem like the wanted to help at all

Severe out of stocks, no one bothered to ask if I needed help at the electronics counter, I wanted to but the WD 1tb on special, ended up buying one at checkers hyper

Excellent service from Aubrey in the sports & leisure dept - so helpful & accommodating esp on Black Friday!!!

Always good value for money

Great prices especially when they run specials! And they give you a call back voucher sms if they are out of stock and you get it at that price later!

A fairly nice game store. One issue on the downside - expect numerous items to not have prices displayed, and so you may need to spend time scanning items to find out the price.

Game Brooklyn - Elias, the very best Manager, took an extra 2 miles in assisting us securing an item at Game Centurion

Poor (no) service and had to give way three times (3!) to staff who dont seem to appreciate a customer looking for something.

It was clean the followed covid 19 regulations

The service and treatment they gave us is not good at all straight they just judged us by looking at the attire we wore cant no we are different people that understand themselves

I always get good value for money at Game, good quality products. The stuff are friendly and always there to assist...

Clean and not so busy.

Always a good range and variety to choose from at affordable prices.

My go to Game store. Infact it is the only Game store we support because of the manager, Nelius who has assisted us with countless queries and problems regarding stock and other inept Game stores. Staff are friendly and helpful. Shop is well organised and spaced and in close proximity to the upper parking area, very handy if you buy any large items.

Salespersons chatting giving no attention to possible buyers. Poor

Caters for all your needs at good prices.

Need put cameras inside syndicate cellphone theft inside store very poor

The staff members are friendly and also the store is spacious and clean

Conveniently situated, excellent service!!

Its conveniently located in the mall. The staff is generally helpful, though not altogether friendly. Prices are quite reasonable and a number of times when I have despaired of finding just what I wanted at the competition (Makro mostly) I have found it there and felt I got a bargain. The problem is there is often a lengthy wait at the tills because very few are usually open. Its rather a pity I dont get ebucks when shopping there. I credit Alice from mobile devices, she is friendly, helpful and highly competent.

Poor stock of electronic cooking range/equipments. Wont recommend.

I would suggest go buy at any other Game store than the one in Centurion Mall - Poor customer service and they will simply make you stand in an 8 hour queue for the one till in operation to assist all customers in store. Also be sure to stand in the right queue as card and cash customers cant be served at the same till point and they will simply make you stand in a queue again if you are in a cash till point but want to pay with a card. Also, no markings indicate cash or card till point only!!! I am not sure how this shop is still operating as i would really not insult anyone by sending them there.

Wow love it even more after the renovation

Bought a Russell Hobbs iron at good price

Friendly and well organized

I didnt get what I wanted

I went to change an item because it wasnt working properly; I was helped smoothly.

Had more stock an some shop I have been to

Organized, friendly staff and most importantly the service Is awesome

Very limited stock due to covid-19

Nobody to assist with advise on sound bars! Everyone on extended lunch??

They had what I wanted and staff was helpful

Very pleasant experience

Cool place yo be

Not too bad. A little bit of a messy store and things dont seem to be in their logical place

Luv game stores

Excellent service. Good shopping experience.

The cashiers are efficient and staff always willing to help

Wow it was amazing we bought brand new washing machine

I am standing for more than an hour and someone said to me they will help meBut no one comes and assistJust wanted to buy a game for my child

Didnt find what I was looking for, but good place to shop

They never deliver what they promise

Excellent custermor service , well staffed and stocked

The staff is very friendly and helpful.

Good standard for service

Bought headphones only to find out that they dont work. Very disappointed. The store is clean and well packed.

Very helpful and big specials.