Kak services every , app dont work 😑 but they quickly to take ur money

I had a two year contract with this coming which end 2019 Nov.....I didnt sign anything after .But you keep on debiting on my account , last year May I talk to one of your call center agent and asked for cancelation till today you didnt do that .I think the best thing is to take this matter to Speak out /wherever I can be taken serious.

Im actually SO UPSET WITH THE SERVICE! Ive been calling FOR WEEKS with no avail. Ive emailed and tried to contact you so many times and have received absolutely nothing. Firstly, theres incorrect info on my app, the license registration is incorrect! Secondly, your mechanic did such a POOR JOB! That the area where the tracker was installed is now damaged! This is DISGUSTING SERVICE! Rather close shop than give people such horrendous service!

Try to get hold of someone just to get my log in details. Hang on for bout 25 minutes, still didnt get it. Is this the way they treat new clients. Where do I phone to cancel? Going back to Netstar.

Ive just recently joined Cartrack and truly it does give me a peace of mind to have the tracker in my car 🚗 and I am able to track it on my phone via their app. You can get a tracker for R99 or more, depends on what you prefer 😉

Faulty tracker installed in my Polo. Cannot lock car otherwise alarm goes off. Polo being one of the most hijacked car in SA, i have to leave the car unlocked at all times. Pathetic service. Nearly impossible to get hold of someone.being told the issue can only be fixed next week. No ways i am leave my car unlocked for a whole week.

Wouldnt recommend them id look for some better companies if looking to install a tracker firstly their technician took 3 hours to show up had to cancel my whole days calendar, after he was done with installation i never received log in details the tech told me office will contact me or send and still nothing i had to go through details recovery ... and my computer box has been messed cause since their tech did his ting now my heater works even when its not switched on ....and if u email support with a problem they never get back to you a whole day goes by you have to call them ,their agents miss inform and only push to close the deal they do not look out for customers ...online chat keeps loading doesnt work ,its as if the company been up only a month very disappointing

Regretting that i went with cartrack. Wont recommend you to anyone! Your finance department seems to have hearing problems aswell as attitude problems.

For your vehicle security number 1

The worst experience with an service providerI got their device installed on a bike which was for business. The device was tempared with by the driver and they could not detect this, they never called me to inform me that they cant track the bike anymore. I figured that out 2 days later when I went on the app to check and I had to be the ones to inform them that something is wrong with the device. No one can explain to me why they failed to detect the temparing, which means they dont even pay attention in their control room, and now no one wants to cancel the service. Incompetence is an understatement for these guys. Would not recommend them at all

BAD SERVICE!!!!I had 2 trackers installed. Since day one inaccurate information supplied via mobile app. Vehicle location never stres where it actually is standing. When I call them to correct this mistake they transfer u from one person to the next.Unacceptable

Cartrack is a blady waste of time. They phone me saying that a technician will be at may place on Wednesday between 9am & 12pm to come install the GPS, and they just dont pitch up .. Not even a call to say they late or something.

Terrible service, only thing they do good is deducting your account. Never miss a second on this but after weeks of trying still waiting on tech support.Made arrangements for service and didn’t even show up. When you call you can only reach accounts department.Terrible terrible terrible.Looking for replacement service immediately!

Awesome service by Dawid who tracked my hijacked vehicle to a squatter camp and offered to wait there in order for me to get a battery and my spare key and return. Told him Id be back in 20min but could only return an hour later. He said it wasnt a problem! The lady on phone from the contact centre was not so accommodating though. Told me twice that the guys could not wait at the car if they received another call out. But Dawid, AWESOME GUY, said it was no problem and wouldnt leave until he knew we got the car out and were safe. Extremely Chaffed!!!!!!!!!!!

Most pathetic telephone service and on top of that the most incompetent person I spoke to in the accounts department (Thato was her name) the wrong people are sitting in the right positions.. Bad service

Called in only to get transferred several times. They all need training! Scary

Poor customer service! It has taken nearly a week to try and arrange a technician to come and check my tracking unit and no one at the call center or repairs department has been able to assist with the matter. No one returns a phone call, even when promised to do so.

I know how to treat customers

So I phoned them to change the bank from where my debit order is taken from FNB to ABSA at beginning September 2020 and spoke to Sheila.Come end September when the debit order is due, it still goes of FNB, but suddenly there is another Car track debit order going off my ABSA account.I then phoned and spoke to another person (Name starts with a K) at the end of September who informed me that she saw the request for the change but it was not actioned and that she would fix it.Come October when my debit is due, I only have an amount going of my ABSA account but for almost thrice the value of what it should be. This time I spoke to Thulisile and told me that she would investigate, of which took almost two weeks while every day I get a call from other car track staff phoning for an outstanding balance on my account. Yes I reversed all those debit orders which I did not agree to.Eventually I get feedback that MY ACCOUNT NUMBER was allocated to someone else’s profile FFS.I told Thulisile that they can double debit me for the outstanding amount for OCT.Come November everything is sorted correct debit (but no double debit) – correct account but on the last day of the month I get an SMS that states “as per agreement I would pay the outstanding balance by NOV 30th”.Anyway I did the EFT the Sunday 29th. I get a call 1 Dec again for “outstanding balance” of which I told them that I have made payment and email proof the same day to Carmen Samuels. The next day same story the “outstanding balance call”. I emailed Carmen to enquire if payment was received and she said that she would forward to relevant people to update my account. So come Thursday of the same week I get a call, but saying that they have received my payment and will allocate to my account. Friday I get a call asking for guess what? Outstanding balance!!!!!!!!!!Does your account people not communicate with each other? If this is the way a simple debit order update is handled what is going to happen if my car gets stolen and you need to find it???????

Excellent service that is timeously and efficient thanks to Gilewa Chirwa who assisted me very well

Good day..Car track is not a good tracking company for me..when im driving long ends with my car im home already then it showes my car is stil 200 plus kms away from where i am it doesnt update good enough the app is as bad as u can get...thats why im taking it out end of month and moving over to No Jack..this people are up to date and very good at there work..thanx..

Worst app ever, it only chooses to work some days, so annoying and I see many people that gave reviews have this same problem! Whats the point of having a tracking app when it shows dayyyyys ago where your car was last.

The service is so bad to be honest they take time to attend to you

Cartrack debits your account and is paid up to date. No answer from emails no phone calls . The app is not working always off line.Still.today offline. I signed a contract with cartrack. Really annoying that this company just dont care about clients . Really bad .

I would definitely NOT recommend doing business with Cartrack, My company suffered a loss of R28 000 due to their negligence. Every month premiums get paid. I have stopped my debit order and busy with legal action against this pathetic tracking company.

Great service from the operations team

Once I had agreed to the contract with Cartrack and energy had fitted tracking device Ive not heard another word. Cant log into my account, Ive written 2 emails and contacted them via messenger. No reply to 2 emails, had a message on FB work a promise to get back to ME Ive heard NOTHING more. They happily deducted money from our account but we dont even have the car in our possession yet. It doesnt feel like a promising start to a 3 year contract!

What a useless company, my panic button doesnt work and booked it for a technician 2 times nobody pitches at my house to fix it, but quick to take debt order payment. very unreliable so choose at your own risk.

Service is horrendous! been trying to get someone from fleet management to come and see me to assist with setting up new credentials on my computer to monitor my vehicles. Three time I called and no assistance and no call backs as promised. A person named Manual answered and has no telephone etiket. just a mumble........ poor, poor service... and they say they have uped there game... what a joke..

I have had 2 CarTrack units fitted (january and this week and my experience has been amazing. Special thanks to Linda Mpekula who delivered amazing service and follow up with the immediate and effortless installation of a new unit in my vehicle. Also thanks to Genen Richter who reached out for a follow up with the first installation and to verify the service! Can highly recommend them.

I had a tracker installed on the 3rd of December 2019. After the installation, I called in to test the tracker and I was informed that it was unable to give an exact location, which to me, it was practically useless to have a tracker in my car which cant even pick up my cars exact whereabouts. I was informed that someone would be sent out for repairs. Till today, I am waiting for this supposed person to contact me to fix it, and yet Im still being charged for a service thats not even working. Im told to pay a cancelation fee for a service that never even functioned properly.

Good service, excellent time with installation, but while waiting no tea or coffee available no comfortable sitting area

They quick in what they do u dont wait long

I joined last week. I received top notch client service and assistance from Ben.

Customer service is the best, thank to receptionist she is very helpful

They installed their device on my vehicle sometime December to find that it got disconnected.Tuesday a guy came to reinstall it at my work place which he did as from him.I immidiatley took a drive to the garage to notice that my airbag on the passengers side has been disconnected.I told them immediately and they promised to get back to me but nothing.Today Ive finished my air time calling them and they sending me around, to this one n that one.Up until I promised to sue the company then the lady took my details n promised to call me back in ten minutes, Im still waiting myb their ten minutes is ten hours.Im so sick of this company n they are so unprofessional...

Cant get hold of anyone!!!

Good day.I am having the most unpleasant experience with CARTRACK where my hard earned R200 is being deducted from my account towards a tracker that only worked for 3 days. 2 months ago, I had a tracking device installed on my vehicle, I chose the R200 package. 4 days later I could not locate my car on the application from both my phone and laptop. I called in and they confirmed the device was faulty and I was “advised that a follow up email has been sent to branch to contact you”. Apparently “branch” never calls anyone. I emailed more than 10 times and called countless times and always got the same response, to the effect that a technician will be booked in for an appointment. I took a day off from work and drove to their offices is Cape Town. Luckily there was an available technician who attended to my problem, 2 hours later the car was good, or so he said. I checked the App, the car hadn’t moved from the position of 8 weeks ago. The technician advised me it will take some time before it updates the location. The next day I called in and again they confirmed “application failure” and a consultant would get in touch to book and appointment. No one has ever called and meanwhile I paid again my monthly instalment.I can almost predict the response I will get for this message. . . . . . . . . . . a consultant will contact you to assist.

Had a tracker fitted about a month ago not sure how the app works my user name and password isnt working cant seem to check anything even tried calling but no answer but they gladly deduct their money they rather call to ask if Im interested in insurance but how can I be if I havent heard from them in this time since the tracker has been fitted and by what Ive been reading from the reviews I made a bad decision going to them!

The most disgusting service I have ever received in my entire life. I do not recommend this tracking company to anyone and their consultant are clueless. I have been paying for a tracking device that is not working for the whole six months, when I ask them to sort it out ASAP they tell me that they can only do that on a date that is chosen by them because the technicians are not available. when I want to cancel my contract they want to pay ridiculous amount.

How pathetic is this company?! I was referred to them by Momentum. Each time I am put through to the person apparently dealing with momentum clients, the call cuts out. Various promises for this person to phone me back was empty. I am most definitely taking this up with Momentum as this type of service (or rather lack thereof) definitely does not align with the service level offered by Momentum. If it is such a struggle to just get a quote, what will happen when they have to actually recover a vehicle?!

Shocking service! They couldnt catch a cold let alone a stolen vehicle. My insurance insist on Cartrack Fleet Management whereas the car is fitted with Cartrack Quick. Every attempt to change this leads to more frustration. Have called and emailed numerous times. On the last attempt I was transferred to 7 different people and none could assist me. In the meantime Im paying insurance but not covered for theft and hijacking. What a pathetic excuse for a service provider.

This company is the bunch of scams dont ever try their services you will end up regrets. Since last year they lied to me they put device on my car they gave me username and password to login but never work and I was not be able to track my car. Honest I phoned them to asked where is my car located at that time they never told me anything instead they drop the call 4 months later I canceled the service since that they demanded cancellation fees which cost R1750 I never wanted even to hear them. Finally they told me theyre going to default my profile on credit berau. Remember no transparency in this company if day one you can explain to the customer cancellation fees cost R1750 no one can register.So watch out on this scam company

Your pathetic company doesnt even deserve 1 star. Ive been on numerous calls with your customer service teams to move my tracker from old to new car, guess what.. its 8 months later, where is the device? Definitely not in my car and then you have the audacity to say i need to pay for a new devise based on your neglect after ive been paying to track someone elses car? You guys SUCK - i wish i could be more direct about the pure hatred and frustration i have towards this kids show of a company.

Again me and this company you have to beg them to do anything, I feel like a mom begging a child to clean his room. Cartrack needs to work on there BAD customer service.

Honestly speaking this company doesnt realize how important a conversation between them as a company and us as clients is, since July last year our relationship with this company is sour, they call us and promise they will do what you agreed with them today, they will continue calling you on the same issue, they dont do what you agreed upon, they are only fixing their eyes on our monet, its over a year now I have pending issues, they dont understand we are paying them for the service, they become tough when they need your money, this is nonsense

Watch over my cars..

I NEED TO INFORM THE PEOPLE OF SOUTH AFRICA, I DONT EVEN HAVE CARTRACK IN MY VEHICLES BUT I CAN TELL YOU THEY ARE KAK. DONT USE THEM.

To quote a previous reviewer, you dont even deserve the one star, pity there isnt a minus 10 star. Trying to cancel a contract at cartrack is like climbing up to the moon. You are pushed from pillar to post and halfway through the phone is put down. I really would not recommend cartrack, in fact I would discourage anyone. Their reviews speak for themself. I wish I had read them before I signed up.

I own an events company with both offices in JHB and CT. After a suggestion to join Cartrack we requested forms. These took about two weeks and then another week and a half to process through cartrack. We then tried to get the company to fit the three vehicles and after many calls they sent a consultant to fit the CT vehicle only to find out it was the JHB vehicle which has a GP number plate. They never returned event though the consultant promised to come back and fit the tracker. After many calls to head office and CT we realised that if their service is this poor at the start the service on-going will be a disaster of note. I therefore have cancelled the application and will search elsewhere.

The most useless company I have ever come across, dont use them, move on.No one there can help you with requests, over the phone or via email. Waste of time and effort.

Why take on business if you do not have the capacity to handle the volumes. You find one person working at call centre to asssist with this very stupid App of your that never works.Very disappointed at Cartracker never again

Why does your system show my vehicle cy132561 in edgemead when it is in durbanville

Their promise of payment in the event of non recovery is completely hollow.After paying your monthly service charge, expect a faulty tracking device. Yet despite that, the terms and conditions still seem to absolve any need glr payments as advertised

Poor serviceDoes not even answer their phone!!!

DO NOT GO FOR CARTRACK whatever you do - they are unreliable and an absolute fraud. We signed up for them sometime last year and after our car was involved in a car accident they couldnt provide us with a report plus they have deleted all history on the cartrack app and it now reads NO DATA . Posted my query on social media and they promised to get back to me - im still waiting. Unprofessional and extremely unethical.They will definitely be hearing from our lawyers.

The service is bad. The people are too cowardly to answer their phones when situations relate to money being owed by them and emjoy your debit orders that you cannot remove.

Trying to get an installation with them for 3 weeks. Eventually gave up and went to another company. Useless people.

Good day CartrackI would like to express my gratitude to an excellent service I received from Nokuzola Tshabalala. I was looking for my Cartrack certificate and I found out that my details were not updated on the system. She updated my details but they did not reflect immediately on the system, she promised to call me back the following day. I was so surprised when she called me first thing in the morning to inform me that my certificate has been emailed to me and it is updated.It is very rare that you get a call back from call center agents even when they promised to call back. I would like to encourage her to keep up the good work and may she continue to serve with excellence. I can proudly say, I am a satisfied clientWarmest regardsSonwabile Zide (Cartrack Client)

Had the same issue with them sold my car which they suppose to call the new owner of the car to do change of ownership as I gave them the details they call me after a few weeks to say my bill is R6000 this company is a joke whoever owns it please stay away

Worst service they just hang-up when you phone with customer service...

Absolutely horrendous service. Utterly pathetic customer service. Stay away.

Never heard of these guys yet, somehow they are sms spamming me, saying thank you for your interest in cartrack?????????Well done in buying an illegal cell number list and spamming peopleI will be reporting your to the can spam act.

Keeps on taking money from my account but I terminated the contract long time ago...

Job well done

Extremely poor service, have been trying to contact them with regards to my tracking device, no answer when phoning client services, phone rings and then goes to an engaged signal. Have been trying for 3 days off and on.

They dont even awnser the phone for me to even get a quote. Is this company even operating still?

Tried to phone the Goodwood branch several times today and no one answers!

They keep hanging up.I am an existing client trying to add a new vehicle but obviously dont need the business so i will remove my existing vehicles

Poor branch operation

My car battery died twice for hours never got a call from this company I need to cancel my Acc I am not happy with the service at all

Experts at ignoring emails.

They are terrible dont use them.

Worst car security company ever!3 months trying to transfer a unit?????

Poor waiting area with for a client not proper water drinking facility, no lights to able to read no WIFI and dont deliver on promised time had to 30% longer

The product doesnt work and neither does the staff!

Had one fitted

They get your personal information via questionable ways and then bombard youwith unsolicited spam.

Great customer service

I got a cold call from this company.

Terrible service.Im an existing client.

PLEASE STOP CONTACTING ME. IN THE PAST 5 DAYS, YOUVE CALLED ME 3 TIMES, AND EVERY TIME I REQUEST TO BE REMOVED FROM YOUR DATABASE. PLEASE STOP SPAMMING PEOPLE. or me at least

These chops trying to overcharge you

The best ever

Very good place

Keep getting unsolicited calls from them

Awesome

Great service

Professional speedy service

Them good

Horrible service!

Poor customer care

Put my track super

Feedback in general is very poor.

Pathetic service

👎🏽

Poor service

I will not ask them much at all. Use anyone else. They are useless