The service was amazing.staff was very professional and everything was done on scheduled time. Well done!!!

Went for my appointment today 8/7/2021,the service was amazing and quick. The staff was willing to help and answered all the questions I asked them, even the ones on the forms.Happy client😊

Best service I have experienced in a while. Thank you to the wonderful staff who assisted me a few weeks ago.

Thanks to the entire staff . You are amazing and funny when asked silly questions you tackle them so well. Keep it up ....

Very much improved, services is fast and no confusion. The staff is try by all means to have everyone served with a smile.

Appointment system being used is very good... Process was super quick, staff was very helpful and patient. Keep it up

Very friendly and efficient Staff. I really enjoyed and loved their service

Make sure you go there on appointment and you cancel any plans you may have made for the day. Officially opens at 9:30am but maybe opened at 10am and the process itself is rather long. And make sure you have all your documents, you dont want to do this twice!!

The stuff is helpful. However, the appointment time is never followed. So a bit of improvement on that will land it a 5star

I love the way of appointment my appointment was 12 noon 1 oclock was done

Spent 3hrs there, the service could get better if they properly aligned their processes

Good service didnt even wait for a minute was called with the consultant to help keep 👍 up the good work

They try their best here under extremely difficult conditions when you compare to other nations consulates that are well resourced.One gets all the assistance one needs. Important at this time to set up an appointment before going there to avoid disappointment through whatsapp at +27673794379

Even though there are long and confused queues in the mornings, I was surprised that by 3PM almost everyone was served. Thanks to the good work the staff is doing at the Consulate especially in such times of COVID 19. God keep them and protect them in Jesus Mighty Name!

Cool nice people with good hospitality

It was cool but the time they shows for Openning is not correct people waiting for long to get served

Very bad service, staff was very rude, unhelpful and boastful.

Not that bad though they have an attitude here and there but nothing serious to complain about.

I did my booking 27 July got notified by email but I deleted the mail by mistake my was not the list very disappoint have more three months

Friendly people working them,it was great service

Professional service, well organized appointments...Drawbacks...better waiting area needed esp in winter it rains and pple have babies trying to get birth certificates quing outside in the rain 🌧

I took my mother, a senior citizen, to apply for a passport. The staff at the consulate immediately expedited her paperwork and were helpful in all aspects of the process. I highly commend them in the level of service given. Keep it up!

The stuff was very friendly and helpful. Health wise exerllent no complaints.

Friendly they know how to work with public

The staff at this consulate are so friendly, I love it . I felt at home

They explained well what needed to be done and how to fill in the forms, my dislike is everyone is given the same time appointment. No tickets or number cards to say who gets to go Inn first hence people end up fighting to go in first.Its not fair because some would have arrived very early and waited only to be pushed out by the late comers.

It was good everything was nice only after we filled all passport forms time to submit takes long.The guy who takes finger prints is fast and good

The lady at the reception is unprofessional she should be respectful to other people and the waiting time is too much and unnecessary if the submission could be done online it should be helpful

There is no order they need to improve on the appointment and time at least they must have a checklist at the entrance checking appointment date and time

Fast and efficient...

Though the staff were super helpful the place is disappointingly disorganised . . . Queues running round the block, phones don’t go through and it takes a while to get any feedback

Terrible service! It took 5 hours to serve less than 50 people with very simple stuff. Im shocked!

New system is great and works.

On the website they dont provide info on how to cancel a passport. I went there and i wasnt helped because i had to make an appointment first and there were a few people. The phones just ring they dont answer thats why I decided to go and only to be told i must book first.

They are organised and quick.

Excellent work and customer care

Awesome service, very professional from everyone, thank you very much to Mai Katsande and her colleagues.

I like the service I was given very helpful

Thank you Consulate of Republic of Zimbabwe for your professionalism, keep it up

You have to understand how the system works. Its not easy working with the public,the guys work really hard. Keep it up !!!

It was quite good next to the table mountain,fresh air to breathe,nice view

The place needs patience

It was very excellent service stuff very friendly and helpful. I am proudly to be a Zimbabwean.

Very friendly and helpful staff

Service was great, keep well on good work team stay healthy and stay safe

The staff are helpful, if you really want information though, the gaurds at the gates are actually the quickest and easiest way. They definitely do a great job.Unfortunately the system back in Zim lets the team down.

Zimbabwean way of doing things will never change . Nomatter youre here on earth or above the skies .Zimbo will always be zimbo

You must have patience, if you are planning to go Zim Consulate, the staff has no sense if emergency.

Pathetic and horrendous services. The stuff is so unprofessional and unethical.Its as good as there is no employees, a lot needs to be done with that place and services.

Awesome experience, polite stuff etc

Hi maZimbos, I dont see any dates available to book. Is the Cape Town consulate also following the booking system or I can walk in and start my passport renewal process?

Good service and friendly

Crowded with poor crowd management, high Covid-19 transmission risk as well as pestering hawkers

They communicate nicely and are adhering to covid regulations

A bit slow in service

Nice

Ok

Bad service

The service i received was excellent

They respect the appointments

Efficient and smooth handling

Its a nice place to spend at

Please lets help one another and also stick to time

Very good service and caring staff. However would be more happier if they handle posting to Zim and bringing back our processed passports or IDs instead of us using relatives.

Zimbabwe has come to South Africa i feel very safe when i am here and they answer any question you might have about getting documents from Zimbabwe and applying whilst you are still in South Africa

Helpful

Excellent service 💖

Mr tseriwa a man at work i love his spirit

They observe social distancing

Very bad services

So caring and helpful. And quick an efficient service

Although they couldnt help, staff were so understanding and helpful, applause to Zim officials

Great quick service

I had a very pathetic experience with these people today. One the service was super slow because the guys serve one person and go on whatsapp and chat and then attend to the next person, thats very unprofessional and uproductive. Two I brought my passport photos taken by a professional who has a big shop at Cape gate and only to be told that the background at the photos is not that white rather use the photographer who is outside, meaning their own photographer who drives and park outside the consulate and charges R5 to photocopy I page. Three after all the chaotic process I was told just wait for your childs birth certificate to be signed, I waited from 11am until 1pm when they told me we are going for lunch. Now Im going to drive back to the consulate a distance of 50km just to get a simple signature that takes 2 seconds to sign and its now taking at least 48 hours if I manage to get it tomorrow. Im very cross with the way Zimbos treat fellow Zimbos. There are tables inside but people were not allowed to complete forms on those tables, we were told to go and do that outside where temperatures were super freezing leaving an unoccupied table and chairs.Cry my beloved country cry.

Loved it

Friendly service. They explain basic staff.

Applied for my lost passport everything went smooth N professional

Good

You have to book appointment first

Was asked to go get new passport photos , only that they may support their parters by the gate, only to return with the same ones and they accepted them .... is that not corruption??

The best

Good Day..I called the consulate on the 4th of Jan 2016 12:35pm. wanting to gather information on how to apply for a Zim ID . The response from the lady who is supposedly in charge was disgusting as she did not help at all no information was given all she gave me was I must go and ask my mother how to apply (considering my mum applied for this ID more than 20years ago and considering the rules and regulation always change with time), and she went on to say she cannot stay on the phone because she has other people to help what sort of response is this. if our own consulate will not give us information who must we turn to since we are far away from home, i had hoped that is why there is a consulate in South Africa to make life easy. This sort of behavior is not acceptable at all and just saying I am dissapointed is an understatement. If the people who are in charge do not even know how to communicate and help clients how would they expect the people under them to operate. I am disgusted by the attitude and behavior of this woman totally unacceptable......

Generally okay and not too busy. If you get here and the guy who signs papers is in a meeting then add 2hours to your waiting time

Friendly staff. But you need to be there ontime to avoid disappointment.

They friendly people

The best applied for my son 2014

Good service.

Its amazing.. I love it

Awesome

Wonderful

Poor service and the place is too small and poor hygiene conditions

Good service.

Good

Quiet nice

The staff is friendly. They tell you all requirements that is needed before you do anything.

They are very fast

Staff always helpful and friendly

Mr Tseriwa the best

Quite busy but got served and assistance.

Good telephonic etiquette