I would just like to thank Marlene that helped me every step of the way,excellent service from her and sorted out my query 10/10 for her excellent communication 👏

I just want to express my sincere thanks for all involved in resolving my query CRM:0335238...excellent service ....keep up good work!!!!!

A truly shocking level of service that is offered by Alexander Forbes. Extremely frustrating.

A Forbes team are use less meanwhile thousands of people are suffering duo to them for not doing their job for what they get paid for shame on you Forbes

Be very careful of this lot, I dont trust them.If I could give zero stars, I would. For two days now Ive tried to speak to someone, all I get is reception. At the time of writing this review, Alexander Forbes has 1.5 stars, which ought to tell you something! Ive got better service from Telkom, SAPO and DSTv, and they are all pretty pathetic.Absolutely useless, I cannot express how pathetic the service is. Do not consider AF as an option for your investments, if they cant even manage their phone lines, how can you trust them with your hard earned money?

Have been with Alexander Forbes Insurance for many years. Trying to get hold of them! Impossible! Seems best to rather change companies because no one seems to know how to contact the Consultant!!!

Impossible to get hold of. Do not reply to emails. Do not respond to online enquiries. I want my f*kn money. now.

We have been with AF for some years now and have always had superb service. Always helpful and friendly!

Their services very bad i spend more than 30 minutes on the line no one answering calls, more tham 4 emails i sent but they dont reply either😠

Ive gotten better service from Telkom - they dont reply to emails, website queries and their call centre is useless. They make it impossible to contact anyone at this company and withdraw your money.

I wish I could give you a half a star that half will be for the nice way you answer the phone and then stay silent after you are told what the problem is or stay on hold for hours on end.The worst company to try and get a hold of someone

Pathetic service from their call center consultants. Called at least 5 times to have the phone dropped after waiting more than 30 minutes on the phone

I am still waiting to be contacted , Its like impossible to get through to them ,

Been waiting 3 weeks for them to return calls/emails.

I emailed numerous times the same documents just to get a reply after a week evrytime to send papers again. None of the direct emails works so im not impressed with this online service

Absolutely shocking service, dont expect any feedback on time on your queries as it wont happen. If youre being told that youll receive feedback within 5 working days dont get your hopes up as they wont phone you and if you phone them theyll just move the date for feedback out some more.

I work at AF and its great place. We are willing to assist in any way possible to satisfy our clients needs.

Shocking experience at AF my wife have been trying to get her provident fund for the last 6 months and it has been a nightmare to say the least

Being a Priceless policy holder with Alexander Forbes Cape Town for more than 20 years, I now am in the unfortunate position of having a motor accident claim after a third party reversed into my vehicle. Lets put this mildly : my experience of the service (or rather lack of it) thus far has taught me NOT to have a motor claim with Alexander Forbes.Moral of the story? Insure with Alexander Forbes and leave with a smile. Rather a laugh. Because their service is a joke!

Never had any issues, been a long-term client of almost 15-16 years. Went to Discovery and another insurance company for short stints during this period, probably a total of 2 years but back now for about 4+ and staying here. I had issues with others paying out and their timeframes, AF have always been afairly efficient. Not perfect, but better than many.

Phone calls and e-mails go unanswered on numerous occasions from the staff thats handling my business.

Just trying to get a tax certificate is a nightmare.I kept getting referred from department to department for about 20 minutes.

Calls drops each time and I have spent like R45 on calls.for no information.

I called to try to find out about my claim,I hold the line for fourty minutes and being cut and try for another thirty minutes ,no feed back or try to call you back.The only thing you hear is the advert playing on your ears

Number doesnt work after hours

Absolutely terrible, cant even settle a section 14 trandfer!

What a disgusting company, my mother is a beneficiary of a RA policy, and he SON (my brother) died and now you want endless stuff from her to get paid out, even though she is the legal beneficiary - DISGUSTING you money pigs