Their devices dont register when water purchased. So essentially they just take your money. Lazy company. I dont understand how a facility in charge of controlling water to flat units cannot be reached after hours. This is water we are talking about. Absolutely horrendous.

My water ran out. I purchased water. When trying to punch it in, the device indicates Good and then reject. I tried phoning LL Energy as this is after hours where on the voice prompt, they indicate I need to whatsapp them. The messages dont go through indicating the mobile device on their end is off and Im sitting without water?? Terrible service. How can you run a business like this and cause people to sit without water?

Absolutely horrendous service. Made promises that is not kept. Do not answer calls.Do not think of using there service and also please do not respond by asking for details since i have contacted you with details and have not received service.

Clearly a business that is only in it for themselves. As tenants we are not allowed to call them, only Whatsapp them. They have not been addressing the issue that I do not get notifications when my water is low. I then either run out and wait 10+ hours to have water again, or I just keep buying to avoid running out of water. Now they just arent reading my Whatsapp messages anymore. I have escalated this to my landlord, who has raised their inconvenience to us as tenants. Currently waiting on feedback. If you are in property management, avoid these guys to manage your water.

Do yourself a favor STAY AWAY!! Disgraceful service. Shoddy installation. Water leaking from pipes, hours before technician arrives. When complaining about service, personally threatened by Leon Lerm. Unbelievably unprofessional! Worst service provider ever! Rude and unprofessional.

This company’s customer service is beyond low. They never answer their phone. Their standby number is useless to the core, it’s like they don’t care. Their Prepaid electricity services are forever unreachable and no point of escalation. Pathetic service all round...

Service is poor, quality of products are inferior and unprofessional.

No service. Staff unprofessional and service horrendous.

Worst service ever and All the time. When water get purched you wait forever for them to load it and the readings is never right. Never awnser the phones or reply to complaints.

Run out of electricity. Cannot buy through 2 banks or garages. Eskom say 3rd party supplier I. E. Ll energy is offline but no way to contact them. If anyone has a number I can call or whatsapp on please help!!!

Extremely rude and entitled. Its like they are doing you a favor.

Extremely rude on the phone and dropped the call while other employees were at my flat on speaker listening to her rudeness it’s such a shame

They are not helpful at all just horrible service from them

Horrid reviews ....

Support takes forever.

Worst service provider ever

For all your energy and water requirements

Rude on the phone