The Telkom shop only has 1 technician which is a unfortunate to your waiting time. Stood waiting for ages. I must admit the technician when I finally did get his assistance was quick and he was able to assist professionally.

Staff are extreamly helpful and profesional.They gave me a verry good deal on a data contract. ( 60 gig any time + 60 gig night ) for only 250 per month.Also thier shop is next to FNB, how convenient ?

All professional - Tarryn, Imraan, Kade, Sherne, Zoe-leigh

Great customer service, friendly staff, but just have one issue, I think before opening a contract they must inform the customer first if they listed on ITC, because to give all the your info example bank account, address, etc...., I think they need to check the credit reference first before asking customer questions like what colour phone you want and offering all the perks, first make sure customer is clear on records to make them happy.

I wish to compliment Qaasiem Town for his excellent service and patient demeanor in assisting me today. S Cassiem. The rest of the staff are very friendly too.

Thank you, imraan Titus for your great help with my telkom email account..You really assisted me very politely.I can proudly say... Im a happy telkom customer.. 😃

I cancelled my landline. Even paid for a month in advance. They say it will take 30 to 60 days. Its the second tine im trying to cancel. You dont win with them. Though my mobile service is with telkom. If its not cancelled within 30 days i will definately put it on social media.

They are keen to assist you and patiently listen to your enquiries. Try them!

Amazing service at Telkom Direct (Kenilworth). Personal thanks to Imraan, technician. Highly appreciate your exceptional assistance.

Excellent service from Tharwah! A bonus to the company 😊

Ashleigh Poole gave me great service thank you

Adhere strictly to Covid 19 protocol-friendly and helpful staff

Wait is too long. I came to find my wifi password and they told me bring my house phone. I went to Vodacom nearer to me. They told me to look under the phone. And there it was. This was not the first time.

Bad bad bad customer service very sad 2 think in this times u can still treat people like this

3 people in Q when I arrived just after 14h00. Was out 30 min later. Good service

Very disappointing.First I was told that they could not help me but will forward my cell no to the relevant department that will call me within an hour. Sadly Im still waiting. To say the least your service has gone from bad to worse. Clients stand in queues for hours only to be told that they cannot be assisted. Your call centres are also ill equipped to service, desperate and frustrated customers.

Easy access near entrance... Swift service...

Good service from the staff. Quick and efficient. My purchase took me less than 10 minutes.

Service good. Pity the queues.

Ive had my fair share of issues with Telkom however I went instore on 27/9/2020 and in my experience, was assisted by one of the most hands on & knowledgeable consultants within your organization. Big thanks to Lesley Jalmeni for the great assistance. Highly appreciated, Please continue providing the good customer service that you do - you managed my expectation. Thank you again.

Worst service by far!!! I do not recommend this branch!

Been receiving a normal bill for 18 months, now all of a sudden in this last two accounts there are additional charges. Nobody at Telkom could definitively tell me what it is neither could anyone stop this additional billing nor reverse it. You can sell but what about service?

Disgusting and unethical service,I went to this Telkom store (Kenilworth Center) yesterday to purchase a sim card with Data.I was advised to wait outside the store for a consultant to help me, which I was ok with as per COVID protocols, but then the 1st consultant to finish (female) walked out the store and had a private conversation with a lady standing with a baby behind me, the next consultant to finish (also female) did exactly the same thing. The 3rd consultant asked if he could help, then when I told him what I needed, he said I have to wait for one of the 2 women who were at this stage laughing and having a good time outside the store. A 4th consultant then finished and helped me with the SIM card. He scanned a SIM card and through it on the desk, then took another SIM card in his hand and started typing on his computer. I paid for my purchase. which was R99.00 for the SIM plus 5GB Data. today I put the sim in my router to find it not working. I called the Telkom call center to enquire whats happening. and was told the SIM is active and the data in on the SIM. After a long conversation I asked what the serial no. for the SIM is that they have on the system and was given a different Serial No. to what I have on the SIM I was given.This was a conscious and deceitful action from the consultant who helped me and utterly disgusting service from this store.I am definitely going to demand my money back and will never support this store again.

Service just does not measure up. Service is poor. Been struggling to sort out a bill since last but to date still no feed back

Today I had good friendly efficient service.

Went into the store to open a new phone contract. Salesperson that helped me was ridiculously unprofessional. Seemed uninterested and unwilling to help. More interested in whats happening with his colleagues. He also did not communicate with me about what his doing. When I told him what phone I am interested in, he tried to get me to go for one of the more expensive phones, even though I specifically said I am only interested in the phone I mentioned.Towards the end of him filling in all my information, the system went offline. He said he would phone me once it comes back on to let me know if everything is submitted or not. I have still not been contacted.I went into the store 3 times to open up the contract. Each time there was an issue. Eventually I just asked him to check which other stores have stock. He said Cavendish has stock. I then left the store and went to Cavendish. In less than an hour I walked out with my new phone.

No wait on a Monday morning and the consultant was amazing, sorting out all my issues.

I thought actually going into a store would be more productive ,sadly not . The consultant was not very friendly and didnt really even make eye contact . I got the Impression that he couldnt get rid of us quickly enough. I actually took time off work to go to a store because I was having no success via the call center and all he could tell us was to call the sales department at the call center.

Bad service i got, id never recommend it to anyone. I got a phone without earphones n i never got feedback about that till today i must be the one going after them always. I want to cancel my subscription even

Helpful staff. Very organized. Very important branch. Only store to stock handsets, laptops etc. I wish people were more patient and treat the staff with dignity and respect.

The shop looks beautiful and well maintained. The service on the other hand is very disturbing. One gets the impression that the servers are their to pacify clients instead of ensuring that the problem is solved. Had to return three time to sort out an issue and Every time I returned it was dealt with like it was a brand new problem. The servers are not equipped to deal with technical issues just daily mundane ones. Tell on really needs to up it game.

Absolutely hate telkom,if you could choose any other ISP I would reccomend,this company is by far the worst and needs to be shut down ,period.

Don`t waist your time going in to this shop as they basally pay there rent to have a few phones on display, can`t help you with cancellations, cant pay your bill, will send you to Checkers or Woolworths, Never have stock on phones and no knowledge on how to assist you with your Billing .

Thank you to Alfonso Stafford for the assistance. Much appreciated 😊

LTE sucks no one cares took my router back to them 28/05/2020 no feed back. Went to them seven times in May 2020. Voetsek.

Look... The queues are long and you will likely wait long, but I found the staff very friendly. This is my go-to Telkom store when I have any queries. I found that the staff were mostly knowledgeable (they do get some stuff wrong on occasion) and kind and did not respond angrily to customer abuse. Customers come into the store already angry and the manager stays calm the whole time, kudos to her.

I was at Kenilworth, tried to enter the Telkom to see options to renew my contract. I was given the run around by the tempetature guy at the door, as he spoke to another lady. I ended up not going into the store and Im even thinking of not renewing my contract. Very poor service, avoid at all costs.

Had such outstanding service from Roy. He went above and beyond in terms of helping us. One of the best, if not the best, experiences weve had with Telkom. Thanks Roy, for making it so easy!

I have never received such bad service from a Telkom store before. Staff was more interested in blaring inappropriate music in the store that when you are helped by someone you are constantly having to ask them to repeat themselves as you cant hear yourself think, staff more interested in having conversations with each other than helping clients and the wait just to buy cellphone data, is beyond pathetic. And dont bother asking for the manager because he will make you wait so long, that you rather leave the store before you do something you will regret.

This store is opposite Vodacom. The staff are very helpful, friendly.. And eager to assist you with whatever problems you have with your phone or contract.

Staff was amazing. I just wish I got the ladys name to thank her personally in this review. She was very friendly and thoughtful since Ive just been robbed the night before and had me in and out with the new contract phone for my girlfriend. I was just saying to her how telkom is really turning its reputation around through its mobile phones department. I highly reccomend it if youre looking for the best deals and helpful staff that actually cares.

They never seem to have enough staff on hand, so the long queueing becomes quite annoying and time consuming.

For once excellent service. They went beyond the call of duty. The technician had left for home already and I really thought here we go again in terms of Telkoms normal bad service but they went out of their way to resolve my technical issues.

Great service and also cautious with the Covid 19

I had a terrible experience. My remote of the LIT Android box runs down batteries in 2-3 days. I was told that I have to buy me a new remote as that is not covered in the guarantee. I only had the device for 4months and now I must fork out unnecessary money for a new remote. Absolutely terrible service!

Telkom is poor.. We are at level 1 but all your consultants are working from home. You do respond to cancellations via the app. POOR..

Very good service

The have so much to learn about customer service that its pathetic the way they behave and treat their customers. I have nothing positive to say about this company. Their installer (a contractor) was very helpful. As for the rest of the staff and manager at KC branch in Cape Town, well at least they are at work. For that they get one star. Im embarrass to say that for the first time in my life I swore at the staff on 2 occasions....They need councilling. Thank you.

Phone goes straight to the 10210 service, if I wanted that I would of called them like I have done 100 times... I need to speak to someone in store, useless useless useless

Absolute rubbish. The dont know there own policies.Spoke to Leslie and he sold a service to us n promised that it would be working by last Sunday. Well, there is still no service and one cannot call them as their direct number takes you to a helpdesk.And then nothing.....

Very good service

Staff are friendly and work as efficiently as the system allows. I am a regular!

Wish I could give Zero Stars. They never answer the phone. I went into store and asked them a question which they could not answer about their own product. A trained telkom representative could not answer a very simple question. Also they need more staff to service people faster.

One star, only because theres no option for ZERO stars. The most useless service provider, ever.

I was served so quickly and very satisfied of of the service than 2 years ego. Thans

Neat and clean. Helpful staff.

This store claims to be a Telkom shop but clearly cannot be - since according to one of the agents, they dont deal with Telkom Land Line issues. only Telkom mobile... and nothing to do with payments.. All I wanted to do was to start a debit order. I.e. They turned me away when I wanted to ENSURE INCOME FOR THEM!!! When people default on their account, I wonder if its because of this ridiculous store or rule

I was in your Kenilworth branch and I got great service from Ashwin Timmet, well done

You sort of expect bad service when you deal with Telkom, but somehow they still manage to disappoint. Went in today to get some info on my contract end dates and upgrade options. Staff very unhelpful and disinterested. Music playing so loud you cant hear what the consultant is mumbling behind his mask.Gave them 4 stars on my previous visit, but the standard surely has dropped way below par. Definately not renewing my contracts when they come to an end.

The only number available takes you to an automated response that ends up in an infinite loop if you try to navigate to speak to a person. Come on Telkom be better

Friendly staff

Bad service

For your own well being, please dont do business with Telkom. They will cause you unecessary stress and frustration. The people at the call centre know nothing and can never help. The people at the store tell you to phone the call centre.

Very bad services taking to long and they dont want to help everything is against their policy and staff dont know anything they just like someone sitting new here on computer act like that and also telkom is useless network guys if u have problem now msg the telkom CEO and complaints about their store and staff on his email

Very helpful

I was told they dont work with gmail , so even though I took out 2 new contracts with them i was told I have figure it out myself , to move things from my old phone to my new phone . So little to no help at all. Had to do it myself and Im still waiting since last week for them to port my numbers.

Im very surprised that this dinosaur hasnt been closed it a shambles. Catherine the manager was aggressive almost accusing me of some how not delivering my change of ownership at this office. Outrageous.

The worst service ever experienced in my life time....from the very start, it took almost a week before my 2 devices were operational, was not impressed when I first walked in the door and perhaps I should have just stopped there and just walked out again....maybe Im just old school but I think manners are important when conducting business, agents dont even greet you when doing business with you and this rudeness just became the thread that I see pulling through the business...I dealt with the agent Abdul and he hasnt even got the decency to call back when following up on a query...just says sorry all the time.in May I was billed double and after many follow ups initiated on my side all the time he eventually blamed me for the double billing stating that my daughter must have overridden the cap set on the contract?? For June just now I was also billed double after agent Abdul supposedly correctly reinstated the capping on the contract.i had said to him in May that I would not pay in June, but my cries seemed to have fallen on deaf ears...no feedback ever...only promises and the same excuse given that they are busy. I refuse to pay Junes instalment and will reverse the paymeny by going to the bank. I was warned by different people about how rediculouse Telkom is with their billing. I sincerely hope that whoever reads this does not even think of taking out a contract with Telkom Kenilworth. Wish I could give them zero stars... pathetic!!!!

Never had a worse experience. First i was told my bank was not working and i should go draw cash. Came back and the consultant who was helping me was busy. Another consultant tried to assist. Told me their card machine was not working! Then informed me after 15 mins that she could not help me as my profile was open on the first consultants pc and i was sent back to him. He was chatting to two clients a man and a woman clearly friends of his and simply ignored me. After 30 mins i walked out the store!! Unassisted

Hiring foreigners that doesnt understand English is a challengeYou wait too long trying to explain but Hayi they understand fokol

Most Pathetic service, ive ever experienced

Good attitude by staff

Near the end of March I took out a iPhone X for R949 with Telkom. I was advised that I would be charged a pro-rated fee at the end of April, which will include March and April. I was duly charged R1898 at the end of April. This is besides the fact that I only used the phone for a couple of days in March, where I would only pay for the amount of days left in March and the full month of April.Now for the month of May, Telkom wants to charge me a ridiculous amount of R3400! This includes the month of April as well as May.As soon as I got the invoice, I went to the Telkom store in Kenilworth Centre. How ironic that the customers next to me had exactly the same problem. The agents at the Telkom store said they were unable to help as its an Accounts query, and said I should email Accounts with my bank statement to show that payment was successfully debited, and I would get a response in 24 hours maximum.I emailed Accounts, clearly showing the amount of R1898 being debited from my account, and asking them to send me an invoice with the correct amount. Its been 1 and half weeks and 7 emails with no reply. I couldnt even bother speaking to a Telkom agent over the phone, because everytime I explain the issue, they either have no idea whats going on, put me on hold forever or drop the call.This is the WORST customer service I have ever received from a company. To be honest, theres actually more issues prior to even receiving the phone that I have had with Telkom, but I decided to sweep it under the carpet to give Telkom another chance. I am sick of this service

Consultant was polite and helpful. This made my experience with this store very pleasant.

Excellent service. Just a pity the system is very slow.

Quick and efficient service. I was impressed

Not good

Good shop , but out of stock for the telkom lit product i came for and couldnt tell me when they would have stock. Hence the low rating

Easy

No one answers the phone number provided. Went there twice in two weeks and systems were down. Useless is the most appropriate word.

Dont skip a payment, they will double debit the amount

They resolve queries quickly, victor was my agent and he knew his stuff.

I was lucky there was no queue

Thabo and Tobisa were amazing and completely knowledgeable , answered all my pesky questions. Pleasant. Delighted to have found Telkom staff that dont mess you around .

Trying to call the branch since Saturday 29th December up to now Monday 31st December 2018. Message says the branch is closed until 7th January 2019 but your webpage states that the store is open. I must have made over 30 attempts.

My experience could have been better

Very friendly n helpful staff.. Tks

On Sunday 26th August 2018, husband and I went to Kenilworth Centre Telkom and was assisted by a Abdul, he claimed to be the manager on duty. Since the time we walked in the store he seemed uninterested in assisting us, when he heard we wanted to port. He asked us if we were sure that we wanted to port on a Sunday, as it will take 3 weeks for the port to go through. I insisted that he go ahead with the port as I had worked for another cellular network and I have done ports over a weekend and this was not so. We were in the store for more the 30 mins and he was less then gracious the entire time. Insisting that it was because it was a Sunday and that is why it was taking so long. I asked if he can charge my phone while we were waiting and he said that they did not have a charger, by right this was not his duty, but so much for customer service. He then did the ports or so he said and my daughter sms did not come through and I asked him if I can come back if it did, he said yes, I left and came back 5 mins later and he said he cant assist me as he went out my profile. I was so angry i asked him to cancel the ports and he said that he did not have to as he did not submit them????I came back and asked for the head office number and he went into the backroom and came back 5 mins later with a number and I asked if this was the branch number for their store and he said no it was the head officer number and I left and my husband said that it was there store number. We went back and asked him if he is sure re this and he said yes.When I called the number on Monday to log the complaint it was the branch contact number. I spoke to a man called Nicholas and he claimed to be the area manager and was supposed email me re this complaint and up until now I have heard nothing further.Their service is truly pathetic...

Helpful staff. Unfortunately a long wait as theyre very busy.

After reading all of the negative reviews here, i was dreading going into Telkom Kenilworth to get a sim swap as i lost my contract sim. But i was helped by a lovely lady Shaakirah Sadan, she was professional and friendly. I was in and out within 5 minutes and am pleased to rate her 5 stars.

Fast and friendly service

Rode all the way through there from Fish Hoek only to be told they cant help me and I have to go to Canal walk. In all fairness, they did call canal walk to confirm that they had what I needed...

Good customer service, cant blame them when theyre off line.

Long wait but very friendly and efficient staff 👍

Very friendly staff and always willing to give Great advise and helping hands

The worst!!avoid at all costs

Sadly, this is the worst service I experienced in years..... they border on useless..... and disrespectful.... not a place i would recommend..... go somewhere else if you can.

Great Swift customer service and attention from Sherwon. Friendly conversation.

People very helpful and love the ticketing system

Its always crazy full with long ques and the place is also very small 🙈