Great sales service, a bit of a wobble inbetween sale and install but I wanted to say thank you as it could have been a bad experience, but Massimo and the team turned it around. Happy with my Maxidor Shutter and thanks for making it a good experience.

Worst service ever! Please dont waste your time & money! They installed burglar bars in my house and it didnt even take a week after installation my house was broken into with those burglar bars at the door. In less than 2yrs there was so much rust on those bars, I called them many times to the point I probably sent 5 to 7 emails asking them to come and assess the situation. Every time I would call they would pretend as if they dont know me. Their service and quality of their bars is bad. This is CAPE TOWN branch. Even their head office was useless in trying to address the issue. I would never recommend them to anyone. When they did is not different to scamming!!!

I have never come across such pathetic service from such a large company. Very quick to send you messages every 2 days asking when you are going to make payment. Once you make payment, you never hear from them again. Its totally up to you to follow up. Your salesman does not even have the courteousy to let you know. I called the office to find out what is going on to be told they too will get back to me... Then I recieved a message from The salesman Chris to say the office has been trying to call. Really? No missed calls on my phone!This after I asked on a friday, as to when is installation is going to take place..only to receive a message the following Tuesday... This after I phoned to find out what is going on.One would think in these times of financial trouble you would put in extra effort.The poor lady answering the phone has to run downstairs to check on the order.You clearly have some old rules and need some new blood to get with the program. Rubbish service!!!

I was quite disappointed in the service that I received at Maxidor. Initially they promised the stars and the moon, hence choosing them over their competitors, but the service I received once I paid the deposit was very disappointing. There were delays on the order, which was understandable due to Covid circumstances and that was not my issue, my complaint is that no one informed me of this and I had to keep on following up myself and no one could give me any answers or assistance when doing this. We had delays on other security systems form a different company and I was informed every step of the way, kept up to date with weekly emails and received great service. I felt like I had to chase and beg and keep on following up with Maxidor and really did not feel the client service was good AT all.

Friendly service - and its a great product.

Good Day All , I am from Cape Town Western Cape, approximately 2 years ago My wife and I dealt with A Gentleman agent for Maxidor here by the name of Chris Bock and had 2 slamlock gates and 1 front security gate installed for approximately 16K, in good faith Mr Bock assured Us that their products are guaranteed for good workmanship and quality , though in less than a year we noticed the front security gate due to faulty workmanship starting to rust due to faulty workmanship and not being properly epoxy coated , this was then replaced and the Workmen who came to replace it admitted this , a few months later the same happened to the newly replaced gate. 2 years later we noticed that the large slamlock gate had small rust spots on it as well as the floor slide that it was mounted on . This is when We decided to contact Mr Chris Bock , who took his time notifying his Cape Town Office and appeared to be apathetic to Our cause . A few weeks later a Lady from his office responded and informed Us that she would have to submit Our Complaint to Her Manager who then in turn responded to Us by stating Our guarantee had expired and that there would be cost involved which if warranted we have no problem with, yet my question is as we noticed the faulty workmanship that being bare metal that was cut left bare and not Properly epoxy coated over to prevent rust , Why should we pay for faulty workmanship faults , understanding the guarantee at the same time and willing to pay for what We have to.Bearing the following in mind upon installation we where advised on how to take proper care of it and obviously not with the right Company product but Q20 which obviously did not help . So yes to all potential clients of Maxidor Western Cape , this is not a personal attack on them nor a smeer campaign but merely an eye opener before shopping for these products , If it were Us we would keep Our options open and obtain quotes from other Companies too and keep our eyes on the reviews of all as is Our right enshrined in Our Constitution as We would hate to see this happening to others . Thank You All feel free to contact Us and we will gladly take the time to show anyone the proof of what we have experienced with Chris Bock his Manager from Cape Town Western Cape

Thank you Quentin for making things right again. Appreciate the prompt service and the installation of the new gate was smooth and easy. After our initial bump in the process you surely made the effort to straighten things out. Thanks - love the new gate!

Honestly, terrible service! Dont let the nice sales reps fool you.

Pathetic, complete lack of service. I would recommend you dont use this company and please dont pay the them a deposit, they took over 3 months to return my monies after they messed up my order completely.I recommend you contact Magnador rather, better pricing and much better service. (no option to give zero stars unfortunately)

Ordered and paid in full in January. Paid for an upgrade track, still waiting, its middle April. No answer from the representative. Bad service, such a disappointment... Not recommended at all!

Very professional and excellent products

Waiting for a positive result from Maxidor!!!!

No intercom or doorbell ph no answer