Ma
MacWave - Advanced Mac Tech
ground floor, atterbury house, 9 Riebeek St, Cape Town, 8001, South Africa
Comments
Pe
Review №1

Great job and professionalism. Macbook Pro repair done all in one day, professionally and a 12 year old computer is as new. Great job, thank you very much! Will use your services in the future! P.

Ju
Review №2

Ive dealt with Macwave twice now and both times Ive been pleasantly surprised by how professional they are, how courteous and how they always seem to go the extra mile to ensure the very best is delivered. My second visit was daunting since my laptop had liquid damage but Im now sitting here with my laptop, better than ever! I fully trust them and I love that they keep clients updated and pride themselves on communication.

Es
Review №3

Professional service all the way through. Very client-centric. Efficient and realiable turn-around time. Would highly recommend their services.

LA
Review №4

What they communicate to you what they going todo to your Mac they did. Love it

Da
Review №5

Order online on Monday evening, couriered to Gauteng Tuesday, arrived on my doorstep Wednesday. Efficient service amazing, you guys have me considering moving to Cape Town. Keep it up.

Mi
Review №6

This was my second visit. The first was to change my laptop battery, this occasion was to upgrade Windows & Outlook.Alex is awesome, friendly and professional. Thank You!

La
Review №7

Amazing experience, Zena is super on the ball!They collected my 2018 MacBook Pro which wasn’t powering, fixed the issue, replaced the battery and was ready the next morning!When I got home that evening, I noticed the one speaker wasn’t working properly after the repair. Emailed Zena that night, the technician was at my door first thing the next morning and fixed it then and there.Amazing service guys!

An
Review №8

Wonderful service on 2 occasions servicing a Mac. Thank you Alex and team

Je
Review №9

Happy about the quick turnaround time on my Mac Air screen replacement. Communication was mostly good and responsive, but couldnt find my invoice total in any of the emails where payment was requested. This is an opportunity for improvement and I feel they are professional and would make sure this isnt an issue going forward. Will definitely make use of them again..

Ni
Review №10

Absolute pathetic service from the guy claiming to be the owner.Didnt know he was talking to a IT specialist and lied to me about the cost of a battery saying it was original and it is not. Sold me a original battery a while ago which turned out to be generic.Watch out for these people and be sure to check your parts are genuine before purchasing. They also shout talk down to you, belittle you, call you names, etc. Of which I have proof on WhatsApp messages.

JP
Review №11

Incredible service from the team at MacWave. You really cant believe the service. Thank You guys

Ro
Review №12

Absolutely magnificent service received - from the friendly Technical Controller, Zena, who provided me with the quote and handled all the correspondence and check-in, to the gentleman who thoroughly checked out my machine before I was allowed to take it home. This was great stuff, and I can only recommend them for Mac repairs. They will be my first point of call for any problems I might have in future. Oh - and a great price for the repair on top of everything else!

Lo
Review №13

Amazing service. They were the only company (out of dozens that I went to) willing to test individual components on my Macs motherboard after liquid damage and not replace the whole motherboard which makes things much more affordable.

Sa
Review №14

Advanced Apple Mac technical service. Mac spare parts suppliers. Home for Apple Mac computers and professional Certified training on Mac usage and repairs.

An
Review №15

Fantastic service, battery for my MacBook Air changed literally in 10 minutes while I waited.. Incredible service

Pa
Review №16

Amazing service from Zena and the team, I spilt some water on my laptop. I took it in for MacWave to check and as it was a quick check, and no damage had actually been done, they didnt charge me. Also taken in a laptop before for a battery replacement, which was very well priced and they did it while I waited.

Al
Review №17

I had SSDs installed into 2 of my Macs and they literally returned it to me the next day! Awesome service and awesome quality. Thank you MacWave! Ill definitely be bringing my future Macs to be repaired and upgraded by you!

Ge
Review №18

Fantastic service. Staff are extremely knowledgeable and friendly. Ill go there every time for Mac repairs

Ma
Review №19

These guys are a breath of fresh air. They were incredibly efficient and friendly. Their pricing is fair. An excellent business. I highly recommend them.

Az
Review №20

MacWave sorted out my MacBook Pros (2018) screen and trackpad for half the price the iStore wouldve fixed it for. So happy with the result. Thank you!

Jo
Review №21

I have been dealing with Macwave for 2 years. They have always provided excellent service. Zena is amazing!

Lu
Review №22

Such a brilliant service. Communication regarding the device collection, diagnosis, repairs and delivery was brilliant every step of the way and the device was repaired and returned within just 2 days! Will always be my go to business for Mac repairs.

Sy
Review №23

Very good service. Well priced....quick response...quick turn around time on repairs...Replaced screen on MacBook Pro...in 30min it was done. Cant ask for more.And the place is so clean...Will definitely come back again.

Bj
Review №24

In February my Macbook Air got the dreaded no backlight problem, took the device to iStore who took two weeks to get the device to their technical department, assess it and send it back to me after I received a ridiculous quote from them which I declined. I can a buy Macbook Air for that price.Contacted Macwave after reading all the positive reviews, got an estimate quote and proceeded to get my Macbook shipped from Jhb to CPT. They arranged their courier company to collect on Monday 1 March, arrive 2 March, repaired 3 March, paid and shipped back on 4 March, had my working Macbook back with me on 5 March.Want to thank Zena for all her help and professionalism. Keep up the good work.

Lo
Review №25

Absolute pleasure dealing with MacWave today! Thank you for such a high caliber of service, MacWave is a benchmark of how many businesses need to be! 5 Stars all the way!

La
Review №26

Excellent service. I read the reviews and thought these guys sound too good to be true. I was worried there may be a scam! But my experience has been that its all true and its a great place to repair my Mac. Prompt service excellent communication couldnt be happier...

We
Review №27

Super Quick service , spot on with the part and shipping , thank you guys keep it up

Pe
Review №28

MacWave are efficient, their front-desk team are knowledgeable and friendly and their service department are fast and go the extra mile. And to add to all of that, their prices for spares are great and their Labour charges are very very reasonable. I’ll definitely use them for all my Mac needs in the future

Ca
Review №29

These guys rock. Not only is their service excellent, but their staff communicate timeously and concisely. Altogether a very good customer experience.

Th
Review №30

Git what i needed and they were...Very helpful.

Ju
Review №31

I tried 3 times to use their site which doesnt allow you to process your booking without payment (of R0.00), which then fails. When I phoned to ask what the problem is, I got a smug woman who laughed and laughed before, in the most condescending manner, barking send email.

Ke
Review №32

The trackpad on my MacBook Air was stuck and would not click properly. The MacWave customer representative got in touch with me immediately and I was able to come straight in. The tech person opened it up, fixed it and tested it to see if it worked quickly in front of me. It did and it still works. Readers, they did not even charge me. Thank you so much for your phenomenal service.

Ca
Review №33

Great service from Zena! Got my broken MacBook Pro collected from Pretoria on a Tuesday and back fixed on a Thursday! She kept me updated all the time.Thank you!

Ki
Review №34

Really great and efficient services as well as super helpful and dedicated employees. The overall price to repair my Mac was so reasonable. I really appreciate the help and especially how fast it went!

Mf
Review №35

All I can say is bravo to the MacWave team, I had such an amazing experience. I am located in a different province, so I had to have my MacBook shipped to their offices. The technical controller handled everything, and the machine was shipped off on the day I specified. The technical team really know their stuff as my machine had a fault on the logic board and it was diagnosed and fixed in under 3 hours. I would highly recommend their services any day. Before you write off your Apple machine, give them a try.

Sh
Review №36

Staff was very helpful and efficient, technician knew exactly what the problem was and sorted it out within a day. Highly recommend

Po
Review №37

The service was excellent & efficient. The consultants are professional and look presentable over the counter! Oh the office space is so clean...and if you have a sweet tooth, theres free sweets to keep your mouth busy while you wait to get serviced.

Da
Review №38

Excellent service - fast and great quality spare parts.

ja
Review №39

My mac, just would not start, not battery related, went to a few Renowned places and they kept telling me 5 to 7 working days and have to send it away. Found MacWave online, walked in and within 4 hours the problem was resolved, fixed and laptop back in hand. Super Friendly, great communication every step of the way. Youd be crazy to go elsewhere after that. Thanks so much Team.

ch
Review №40

Every time I have gone to Macwave they have sorted out my issues immediately. Today I went in expecting a major problem, they opened the back of my macbook , swopped a few things around and voila, everything fixed. They did this for free and this was not the first time.

OL
Review №41

MacWave are always helpful! Will always go to them for my Mac related issues

Mp
Review №42

Wonderful experience!!!I had issues with the display on my MacBook so I took it to them for a fix. I tried a few other places and was told I needed a board replacement with estimated turnaround of about a week or so but I was able to collect my machine by the end of the day. I am really happy with their service. Efficient and friendly.

Ph
Review №43

I have used Mac wave twice now, after being recommended to me by a photography rental company in Cape Town. I can honestly say that their service is second to none, fast reliable, the reception staff and Alex the technician I dealt with is super professional and a pleasure to work with. Highly Recommended!!

An
Review №44

MacWave was amazing picked up my computer and delivered it all sorted. Thought I was going to have to get a new Mac. Zena was super helpful and responded immediately when I queried anything. MacWave you 🎸

In
Review №45

What an outstanding service! I wish I could give them an extra star!I needed a new battery for my MacBook Pro and sent a request regarding the compatibility with my machine.My request was answered within less than 30 minutes and the order was shipped immediately.Not only was was my MacBook up and running again in less than 20 hours. I also appreciate the emails and phone calls to make sure everything was alright.I had long forgotten what it feels like to be so much appreciated as a costumer! Thank you so much!

ak
Review №46

Very helpful, knowledgable and good prices. Id definitely go there again. In fact, I am bringing my other mac in for a check up there next week.

Ke
Review №47

Very helpful and efficient service. I would definitely go back and recommend this place to have your computer fixed. very reasonably priced.

Sa
Review №48

If you have any apple products that needs some TLC or fixin’ these guys are the ones to go to. Best prices, great service and helpful tech support! The first time I went to them about two years ago I was told my mac was not repairable but other larger companies. They worked a miracle and repaired my water-damaged MacBook air and have been my go to apple repair spot since!

Gr
Review №49

My experience with MacWave was fantastic. Zena took excellent care of me as well as the process of getting my MacBook Pro fixed. I appreciate the prompt and friendly communication as well as fast turn around time.

Ro
Review №50

Amazing service! Wefix wanted to charge me R4000 for a battery replacement and it would take over a week, whereas Macwave was selling the battery for around R2500 and R400 installation. What a bargain.They also responded extremely quickly on whatsapp when I had questions.I ordered my MacBook Pro battery around 1pm and it arrived the next morning at 10am. As I am not in Cape Town, they referred me to a place in Johannesburg for the battery installation. They even followed up to ask if I had gotten the battery replaced and if it went well. They also offered to pay R100 towards the installation fee. I’m very impressed and would definitely recommend! My Mac is now working perfectly. Thank you Macwave for all the help :)

sm
Review №51

Very good place to repair your mac i do recommend this place for repairs

Ra
Review №52

Helped me out in a technical crisis. Friendly staff I highly recommend using Macwave to sort your Mac out without getting over charged like other repair shops.

Mo
Review №53

Super friendly staff, super efficient and affordable service. They managed to fix all my problems. By far the best service providers in Cape Town.

Ch
Review №54

I have used plenty different laptop and computer places over the years and the efficient professional service from these guys was second to none. Thanks

An
Review №55

MacWave are wonderful. Unlike most other places, they will sell you individual parts for Apple computers, which is great if you have the technical skills to repair your own hardware.Unlike most Apple repair places, they dont try to take control of your devices and they never treat you as if they actually own your stuff, like the iStore does. They are also significantly less expensive and their staff always behave with impeccable professionalism.I recommend them without hesitation.

Br
Review №56

Great Service. Very efficient, and friendly staff. I will definitely recommend them for any mac related repair.

De
Review №57

Fast and efficient service. Sent my laptops down to Cape Town from Durban. The following afternoon all repairs were complete and sent back to me. Awesome service especially by Zena and Lucky. I would recommend to anyone without a doubt! :)

Si
Review №58

Prompt and Professional! Thank you to MacWave for assisting me. Particular gratitude to Jamal! Wishing this company all the best!

Ad
Review №59

Very unhelpful to my experience. We have approached them twice in the last few months with different problems. Both times I was assisted by Alex which has been unable to give me a breakdown of the cost, been unwilling to help. I would advise any potential client to take machines elsewhere. Please feel free to give me a call should management want additional information. Fortunately I have documented and recorded all interactions.

Az
Review №60

Quick and easy with friendly staff... Would definitely recommend using MacWave again...

Sk
Review №61

Excellent service from their Technicians.

Jo
Review №62

Quick fast and friendly repair of my MacBook Pro battery. It’s even an original Apple battery. Very reasonable repair cost. Yowzer!!

Ca
Review №63

IStore couldn’t help me, Wefix couldn’t help me, MacWave fixed my laptop right there and then. Quick and friendly service, so happy!

Me
Review №64

Insanely efficient & great communication.I paid for a quote in the morning, dropped off my laptop early afternoon, and it was ready an hour later. Easy

Bo
Review №65

My computer was horribly slow, Yuri responded to my problem, he explained the problem very well and he offered a solution.I am very satisified with the service .Thank you Yuri ten thumbs up!

Ch
Review №66

After fitting a faulty screen to my iPhone 7 I had to return twice, both times being asked to wait 2 hours to rectify, before my cracked screen was again fitted on my phone to enable it to function. Quote for repairs is R500 higher than competitors, and competitors only require 1 hour fitment. Friendly and efficient sales staff considerably let down by technical service. Not recommended for iPhone repairs

Zo
Review №67

No response as of 2 days ago from their chat online function which states an immediate response.

St
Review №68

Collected, repaired and delivered my laptop within 24 hours during lockdown. Great service and communication during the whole process.

Ts
Review №69

Amazing service. Friendly staff. The MacWave team can be trusted with your devices. So happy they fixed my macbook and super impressed with their ability to fix things in a short space of time.

Ol
Review №70

Zena was absolutely super, very helpful and pleasant to deal with. My computer (water damage, gasp!) was fixed in no time for a fairly reasonable price!

Sa
Review №71

Such a quick turnaround for my repair. Within 5 minutes they had resurrected my macbook from the dead. Big thanks to Zena for making it all happen, excellent customer service :) highly recommend Macwave to solve all your apple problems

Ju
Review №72

Fantastic service, knowledgeable staff. Wouldnt hesitate to recommend to anyone. Thank you!!

Ju
Review №73

Fantastic service, knowledgeable staff. Wouldnt hesitate to recommend to anyone. Thank you!!

Ka
Review №74

I recently replaced my SSD.Ive had a few issues with my macbook and I normally go to another repair shop near Gardens, but they were WAY overpriced. My friend recommended Macwave, since its in the CBD. Got there, they were super nice and replaced my SSD superduper quick!

As
Review №75

The MacWave team have been my go-to place for the last 3 issues I had with my laptop. From a complete screen change to IOS re-installation. They are very invested in their customers and really aim to do the job and do the job well in addition to their prices being fair and competitive. I have recommended their services to my friends and will continue to do so. Thanks MacWave :)

Am
Review №76

MacWave fixed my mac in under a day before lockdown! They were incredibly professional, kind and went above and beyond!

Au
Review №77

Excellent service, I’m speechless, I rateMacWave six stars service, I could only bring in my computer after work, Abdul, the technician kindly waited for me until past 9 pm, my computer was fixed while I waited. This kind of service is extremely rare. I greatly appreciate Macwave team, I do recommend MacWave.

Ch
Review №78

Very friendly and helpful service. Service was prompt and I was notified of its completion. I could not fault the service I received. Zena was especially helpful and answered all my questions promptly and efficiently.

Ly
Review №79

Great service, friendly staff and very helpful! Can definitely recommend!

Fe
Review №80

Hi I must say that your shop looks good inside and was very neat and clean in spite of the crazy wind.

Lu
Review №81

Awesome service and amazing staff. Zena was great!

Ma
Review №82

Thanks for the new screen for my MacBook Pro! Super service, great staff and very quick. I will never be going back to iStore or Digicape again!

co
Review №83

Fast, reliable and great staff. Thanks for the awesome service!

ma
Review №84

Excellent service.

Ca
Review №85

Super friendly staff! Hooked me up with a replacement key for my mac. Refix on Strand tried to hustle me into bringing in my laptop to repair one key (which simply needs to be pressed in place), then wantes to sell me the key for R100 CASH ONLY - insane. Macwave is the best! Thanks guys

Xo
Review №86

Excellent Customer Service!! My Macbook was done within 2 days after taking it to several technicians but with no luck. No faults so far......very happy with their service.

St
Review №87

Friendly and knowledgeable staff helped me on the spot. Opened my laptop up, checked my issue and confirmed I didn’t need to replace any parts. Didn’t charge me a cent for their help.

Gi
Review №88

Excellent customer service with helpful agents. I was pleasantly surprised to find a set of screwdrivers (which I hadnt thought of, but needed) included in my delivery. Good, hassle-free experience overall.

Ma
Review №89

Great Service!! Helped me out last minute to get My Macbook Pro Screen Repaired, was really quick to complete the job within 3 hours I had a new screen. Would recommend them to anyone!

Re
Review №90

Zena, Alex, and Lucky are great. The service was straightforward, honest, and efficient. Thank you. I will trust any future repairs to this company.

ka
Review №91

Such excellent service from Alex! Thank you for repairing my Mac charger! :) highly recommend macwave.

Ke
Review №92

Awesome and friendly staff. They sorted my Mac out within a few hours. Definitely recommend them for any upgrades or services to your computer.

ka
Review №93

Excellent, friendly, honest, efficient and calm attention from all the people who helped me at Macwave. I was very concerned about a sudden issue with my MacBook, as I had a flight the next day- the technician helped immediately, identified the problem and offered various solutions. Im very grateful!

Ed
Review №94

These guys are just the most efficient mac service you’ll find in Cape Town. Instead of having your MacBook booked in for three days at one of their competitors, Alex at Macwave has it done in front of me in no time. No comment! They outperform their competition by far.

Al
Review №95

Friendly, efficient, helpful staff. All about Apple priloduct repairs. I needed a new battery for my MacBook Air. Took 10 min. And reasonably priced.

Th
Review №96

Fantastic service! Other shops told me the issue would require 2-3 days and they had to take in my laptop; these guys fixed it immediately without even charging me! Heroes 😊

Si
Review №97

Excellent service.

Ut
Review №98

Staff were very friendly. Even got a student discount. Best service Ive received

Ni
Review №99

Great service, nice guys. I really enjoy buying from MacWave! Always a pleasant experience!

Ma
Review №100

Wonderful customer service. They were extremely kind and understanding. Will always be making use of their services 👌🙌

Information
0 Photos
100 Comments
4.8 Rating
  • Address:ground floor, atterbury house, 9 Riebeek St, Cape Town, 8001, South Africa
  • Site:http://macwave.co.za/
  • Phone:+27 21 418 0701
Categories
  • Computer repair service
Working hours
  • Monday:Closed
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–2PM
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