Went in to buy a Samsung smart watch. The sales person was so disinterested and had limited knowledge around the products. None of the watches were also charged so how are you suppose to test it. Ended up going to Canalk walk and just buying a watch directly from Samsung.

Bryston was extremely knowledgeable when answering my questions and providing me with a cost effective solution.The store was really busy at the time but he managed to assist several customers at once.

Excellent service! Very helpful and patient staff. Havent had such good service from any other Incredible Connection. Resulted in a considerable spend. Pricey, but worth it.

I would generally shop for what I needed online, but got what I wanted at a great price. Salespeople werent very familiar with warranty information. They also did not provide me with a carry bag for my purchase, which was inconvenient given that I was not leaving the mall immediately

The staff arent helpful. I had to go to two stores to replace my device. My tv stick was faulty.. call in advance before you go to an incredible connection store, it will save you a visit.

Geat experience the sales person was patient professional and super informative... the till guy however was just bland what a pity

Incredibly helpful staff member (the store manager I presume)

Great service. Easy to view products and wonderful service 👌

Nice store layout, very knowledgeable and friendly staff.

Staff very helpful nd knowledgeable bout their products

A massive thank you to Lawrence Stevens and Jason Slabbert of the Blue Route store in Cape Town for their amazing service.You went above and beyond with your professional handling of me, a complete tech dummy!You were both kind and respectful and handled the issue I had with my micro SD card with aplomb. Thank you again. I can really recommend these two young gentlemen for their knowledge and support of all things SD card related (and any other computer or phone issue!) 😊Again, thank you for excellent service, I will see you again soon, I am sure!

Great service. Helped with everything I needed and answered all my questions. Walked out a happy customer 😊

Not much variation and prices are high-ish, staff are good and game selection needs looking after, pc peripherals are in abundance which is a good. I would give more stars but it feels its a mix and mash of all components. Which doesnt give it a specific market.

Only customer in the shop zero acknowledgement walked out after 10 min. You guys want sales I suggest better training for staff.

Situated in the Blue Route Mall, parking is never a problem, car guards are plentiful, safe parking, I went to purchase a wireless mouse and key pad for my computer as my existing ones stopped working.Upon entry to the Incredible Connection store I was assisted promptly and taken to the appropriate section in the store to make my selection, I then waited to pay, and waited and waited and waited ironically there was only 1 person ahead of me, after around 5 minutes, it seemed more, I left my intended purchase and left the store.I went to Computer Mania, in the same mall, where I was promptly served, paid and left in under 5 minutes, well done Computer Mania,So sorry for you Incredible Connection, I wonder how many sales you loose in this manner, or is it just me, anyway I will not visit here again as there are more efficient and deserving outlets in competition, that is my opinion anyway, but I had a bad experience here.

Excellent price for Kaspersky internet security.

Staff at incredible connection Blue route were very friendly and willing to assist with my queries, thank you for a great shopping experience.

Good stock. Great advice.

Still waiting to be called to handle my issue which is still not resolved after more than a year. Havent used my device since I bought it, they still have it. Poor customer service. Horrible experience.

I am upset 2nd time in one week. No service bad customer service all staff buzzy with there own thing. Spend R4000. 00. Need to step up there game.

Super efficient service from Jason and Hayley. Thanks, from The CommUniversity of SA

Good clean shop and friendly service

Amazing friendly helpful staff but a bit pricy

Excellent customer service staff very friendly and helpful..surely recommend this place.

Didnt have what I wanted but got the equivalent item there.very helpful .

Friendly service, the store is very clean and tidy.

The staff were very helpful and knowledgeable. They did not have what I wanted but was shown alternatives and shown what was on special when I told them my budget. Good service.

Quick, knowledgeable and friendly staff readily available to help.you dont need to browse long before a friendly face comes to greet

My first visit here saw a Jason who was friendly and a great help.

Friendly and helpful staff

I jst walked in & out again. They did not have what I was looking for.

The service was bad. They ignore the customers and continue chatting amongst them self. When they assist you while they are busy with their personal cellphone

Helpful service on the day I went, but service not always consistently good.

Sales staff not attentive. Rather chat with other staff members.

Great great customer service from Chadley. Answered all my questions and a bit of a techie inspired confidence in his recommendations. Do appreciate the great service! Look after your best employees!

Staff were readily available and friendlyFloor layout was good and able to navigate easily

When I try call incredible they put me on hold and also hang up on me. For me that is not what a company should do as it shows zero respect to the customer at all. That is not good customer service.If I could put 0 stars I would just because they are unhelpful

Well organized great job guys

Very helpful and friendly staff. Thank you.

Great service, thank you! Very helpful and friendly staff.

Just wow!...After an initial hiccup with an online purchase,I approached the walk in store for a refund /return.I was assisted by Hayley,who attended to my request,in a professional an painless manner,so to speak.All she needed was my online invoice,and just like that I left with cash in hand.Thank you Hayley,customer care is alive and well in your store.

A good place for all your tech requirents. Well trained staff and very helpful

It has the predictable products known in all Incredible Connections although this shop has a great spacious open feeling to it. The staff however, are a little lacklustre and always so sombre, like theyre robots.

Big varity of tech products and brands

Fairly good service, with a good range of products at a reasonable price. Not the cheapest though.

Great got a new laptop for my daughter but I dont get the no bag for your purchase idea is it now because of the epidemic?

Staff are pathetic here but their online store is excellent.

Disgusting service.... bought a tablet there Feb 2020, it broke before lockdown. I tried to to return it WITH MY SLIP and was told they cannot refund me or replace the unit! Subsequently we handed it in during lockdown 4/3 received it a few months later, the cover was returned broken and the password was wiped so we cannot access the tablet now. I spoke to the manager who said she would contact me to resolve this and nothing has happened yet. I now have a useless device I paid good money for and no help from Increble Connection....

Friendly service and good stock availability

Nice store, but staff are like hawks...

Good product range. Staff needs to be more friendly

Really friendly and helpful staff.

Disapointing, catering to the consumer market no real hi end machines, lack luster staff and eye gouging pricing.

Store was empty so we were the only customers in the store, but the staff did not greet us or take any notice of us when we were inside

COVID-19 puts a new spin on going to get some supplies. Its quite an experience and one we likely will be talking about round the water cooler for years to come. I take my hat off to all the store staff for the patience and professionalism they have displayed during this difficult time.

Didnt get the 5 star cause they not the cheapest around.but overall service ,shop setup staff all good

Always clean neat and organized

Spoke to Naeem on the phone, a very helpful guy and very accommodating helped me to get the laptop I wanted! 5 start for service

Enjoyed my time there

I was satisfied with the service I received

Amazing deals. Love it

What a breath of fresh air to see that some shops really care about their customers! From the beginning, the staff explored all options and could attend to my many queries. I ended up purchasing a Lenovo 520 which came with a stylus. I honestly am thoroughly impressed with Blue Routes branch as their Northern Suburbs cousin leaves much to be desired. They have really set the bar high when it comes to customer service. Chelsea was such a star and kept me updated throughout the near-tedious process. Jamie is also another excellent consultant who quickly fixed what could have been a payment disaster. The in-service chap is also well clued up and works really quickly, as he set up my Microsoft Office in-store beyond closing time, which I really appreciated. Lee and his partner-in-crime colleague (whose name escapes me but helped set up my Active Pen) are also very helpful and friendly. I will definitely be returning to THIS Incredible Connection MOSTLY because of the service I received from the staff!!!

I am writing this as a humble note of appreciation for the outstanding customer service provided by your team.I have always been pleased with the service I receive at your branch.professionalism and enthusiasm to help in every way possible promptly exceeded my expectations.This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged.Thank you.

Excellent service by Jason at the technical department. Solved my problem when nobody else could! Very very happy customer. Thanks again Jason!

Terrible, terrible, terrible service.

Not the biggest variety but was a very good encounter chatting to the rep who knew what he was talking about,big ups to the printer dude!

It was quick shop and got what needed!

EXCELLENT SERVICE FROM ROWAN

Ive bought JBL earphones for R199 and was happy, but then the left one stopped.I returned it and they gave me a new one. Great.The other day, same thing, left ear piece stops working. I enjoy my music while I work and this was incredibly frustrating.I also have a hunch theyre aware of the systemic issue with the product because its reduced. Does JBL know youre stocking and flogging poor products that you should have recalled?Youre making JBL look really bad here as an outlet. And youre trashing your customers trust as well.Im not impressed at all and one I get this sorted out again, Ill not shop there anymore. There are many better places to get my tech from.

Worst service Ive ever experienced only one guy by the name Bryston that was a fantastic help.

Everything you need

Unhelpful staff

I feel the staff need to be given a set time to help their customers and not leave them waiting.

Nice shop , friendly stuff

Rating with a 3 because the sales manager was called to rather assist because the salesman showed no interest in us as the customer.... We spent R8000 cash and if it wasnt for the Sales Manager the Canal Walk Store would have gotten this sale.... Please just acknowledge the customer business is bad as it is. Thank you

Trying to find someone to assist you is always a mission here. When you do their product knowledge is shocking.

All right has stock of everything you can expect to find in an electronics store

Not my best experience. Not good with advice or products. Technical guy alright.

Good service and helpful stuff

Great staff very helpful

Won’t be back there soon.Lacklustrestaff-Especially short/stubby chap

Spacious and clean as n

Very friendly staff

Had little stock of physical games and didnt have stock of a Nintendo switch 😕

Super helpful, really go out of the way for customers

Stock on webiste not true reflection of what is available. Drove 300km to find this

They have variety of digital equipment its really handy

Friendly helpful staff , they could have better product knowledge regarding products,.I had to ask alot of questions to get answers.Prices competitive

Found what I needed, good service

Ordered and paid on for click and collect, and still had to wait for about an hour to get the phone I ordered.

Check the terms of your purchase and return policy

Not one of favourite computer stores, some of their staff dont know what theyre talking about and try to sell you what they think you need and not what you want. Thats one reason why when it comes to computers and its peripherals I prefer to shop online.PS dont use their repair centre theres a clause in the doc u sign that actually, I know this is extreme, but it says if they break you unit theyre not responsibleTreat with caution

Lawrence was amazing help! These guys are working very hard. Thanks for the help.

I have purchased in excess of R80 000.00 from this store in the past 2 years. I have supported other branches as well. This is now the second time I have been turned away from your store. Going forward I will happily spend double elsewhere. You guys suck.

Computer shop to die for

Always great service and professional advise. Very happy customer

Freindly and very helpful service.

Incredible prices 2

Sold me a product without a poper cable. They were not willing to even give me another one or arrange to get one from another branch.

Good service