We had fantastic service today. The system wasnt working 100% but we still received excellent service from Pauline.I had my upgrade sorted out by Shadley in 2019 and that was excellent as well.The customer service definitely seems to be on an up and the consultants mentioned above were very helpful going well above the call of duty to satisfy my requirements.Thanks!

There is a lady named Monique at this store, who went above and beyond with her service. Thank you. She made sure I received my device within no time. did a seamless job with the paperwork. Also Jeanine who was so welcoming and friendly over the phone. I’m beyond impressed. Keep it up ladies. I hope your employers are aware of your efficiency.

To say I was impressed by the service received at this store is an understatement. Out of sheer desperation found myself in Canal Walk on a Saturday, the day before Fathers Day, mid-third wave in a global pandemic. I was incredibly frustrated with the service received at the other Vodacom store, because I handed my phone in for repairs assessment more than a week before and it had not even been sent to the repairs center, so obviously going to another Vodacom store was not even an option for me. But after going to multiple stores in Canal Walk, I ended up at the Vodacom Repairs Centre with very low expectations.As I walked in, I noticed the store was rather busy, so prepared myself for a long wait. Instead, I was greeted at the door and directed to a consultant, Mark, immediately. Mark was incredibly professional, explained how their process worked, and what I could expect. I think he noticed the look of despair on my face thinking that I would have to return at a later stage to get the necessary work done. He immediately said hell kick off the admin to book the device in, but that he would see what he can do to fast track the work. Imagine my surprise when 20 minutes later I walked out of there, with the work COMPLETED!Again, I was incredibly impressed with Marks professionalism, efficiency and absolute brilliance at understanding a customers needs. Can we please clone him and ship copies to the rest of the Vodacom stores?Side note: I actually spent about an hour looking for a means to submit feedback about my experience to the company directly (that is how impressed I was by the service!), but not an easy process it seems, so opted to post a review here instead.

I went to the shop for an upgrade, and i justqalked in without knowing i had to get a number. So when the assistant asked for my number, i said i dont have one. He went on to explain to me that they work on a number basis. Then he went on to help me anyway. I got what i came for and he also gave me good advice regarding my purchase. Im a happy customer 😁

I stalled on upgrading my account as I find the process rather challenging. I dreaded standing in a queue, waiting for assistance, finding a sales person who would take the time to explain packages and devices associated with an upgrade - the list goes on and on. Cynthia Hodzi met me at the door with a big smile and asked how she could assist. Cynthia immediately took control, assessed my old account statement, pointed out where I overspent and where I could save. She was knowledgeable on the devices on offer and gave her honest opinion all the way. Most importantly she did not try and push me to go for the most expensive phone or package - SHE LISTENED TO WHAT I REQUIRED and advised accordingly. The cherry on top was her attitude, kind, sparkling and going out of her way to help. A HUGE THANK YOU again Cynthia.

Great, quite. Very efficient service with friendly staff.

They were helpful but weird setup. The system could not pick up my phone details, something about the system is a repair system. After a while the assistant walked to a sales assistant to use their system to identify my phone. It added to time spent there and frustration levels.

Some serious work needs to put into customer service. Vodacom be warned, you are going to lose customers.

I would just like to give Mark a 5 star rating if I could give more I would.Personally one of the best levels of customer service I have ever received. Prompt feedback over the phone and over and beyond excellent in store service.Endless hassles with other service providers for the past 4 weeks. Mark sorted me out within 30min.Well educated in regards to Vodacom Brand and devices. Would recommend anyone to visit the branch and go and see Mark.Truly glad I made the switch in my service provider.

Prepare to wait a very, very long time in the queue. when I was helped as i entered, i was given ticket for my place in the queue. the obvious you can do that transaction online if you like was not mentioned (the consultant who eventually helped me told me).

I would love to commend Dyllan for his excellent customer service! He portrays incredible professionalism ,efficiency and is absolutely brilliant at his job. I would definitely recommend him to anyone in need of assistance regarding future contracts and upgrades.

I think she said her name is Pauline (I suck with names) but her surname is Schieman. Such a helpful friendly consultant. I went in knowing I need a phone and she went beyond that. She was great. God bless her.

Useless. I bought a new laptop from vodacom. Got the first one in April. It wouldnt charge was told to return itThat took two months to happenThe new laptop came, only 3 weeks agoIt took a week to try to get it set up including visiting a store for helpI was told they dont help if it was purchased via the telephony offering. The same thing happened, replacement laptop not charging. Theres a battery in the box, they wont install it. I have to once again return it!! I havent been able to work since AprilThis contract will be canceled

I highly recommend Vodacom Canal walk.Staff are amazing and it was a pleasure to be in an environment of such passion and professionalism for the brand...Thank you Team vodacom Canal walk.Keep up the fantastic work

I was helped by Damian and received great service, super friendly and professional! Would definitely return and insist that he help me again!

Awesome service. Was assisted by Amaad. Who took his time to inform me of different options as well as packages. He was very diligent and would recommend him for any of my family members or friends as a consultant to go see if for future contracts.

Great service! I waited 10 minutes to be assisted and the consultant who assisted me was super friendly, well informed and gave me the best option to suit my pocket.

I have been tryinv to call the shop for the last 2 hrs to no avail. Did an upgrade on Sun 19 / 9 for which they didnt have stock but was told that it would be by today Wednesday 22 / 9.I feel that tje salesperson or someone could at least have had the decency to let me know that there was a further delay.This is not service one would expect after being a Vodacom cloemt for more than 20 years.

Service was quick and exellent.Sales rep Umar made me feel relax and confident with my upgrade.Great service

Very friendly and helpful. Always a great experience.

It was as slow process getting my business sorted out, but I was happy with the outcome.

Vodacom in general are laughably pathetic. Issues with double billing, insurance issues, migration issues. The response in a super store?!...here is a number to call...the person on the other side sounds like they didnt make it to high school. Will be cancelling my contract, reversing debit orders as far back as my bank will allow, and changing providers. Criminal what you thieves get up to with corporate tape preventing a face to be labeled a criminal. You are putting your staff in harms way and at risk of taking the brunt.

Adrian has given me exceptional service, he is extremely polite and helpful, thank you

I went to the store to get the new pay joy promotion and Stephanie Gerbert was so informative and super helpful she passed me on to a team of guys comprising of Reece, Lazola and Musadiq and Annesha, let me tell you there team work was that of our South African Rugby team !!! TOP NOTCH !! Its a new addition to their current system and they worked together and I was truly blown away at their incredible collaborative effort!!! Especially since it was one of the first times either of them had done this, super impressed truly. Thank you Vodacom Canal Walk I will most definitely be back... Asta LA Vista!

Thank you Trishana for your fast and friendly customer service, best I have ever received :)

The service we received from the two ladies that helped us was professional and friendly and they were knowledgeable with any queries we had and provided us with extra assistance outside of just repairs, we also appreciated the timely executed repairs done too considering that it was a difficult time regarding stock. Thanks very much guys!

Very disappointing for a first-time experience.We were asked to browse the mall for an hour before receiving a call from Reid to verify our application. After 2 hours still no phone call. We went back to the store only to find Reid is on lunch and was told we had outstanding documents...something he could have told us in the first place. A colleague of his checked in with him and told us to email it to him. After doing so, we are still waiting on Reid to contact us. This is a week later already...

Extremely friendly staff ! Service of Reece is particularly outstanding.Big ups to Canal walk

This shop really is a breath of fresh air in terms of serviced received from Vodacom. Keep up the good work.

Thanks Tylo, Reese and Jacobs for great service and effort.

Nice service and helpful from Breon (Sales), Keep up the good work Pierre and team

Adrian was extremely helpful and sorted out my issue with speed and efficiency ! Great service ! Very satisfied ! Keep up the good work !

I had the most helpful and supportive service, especially in a time when I couldnt be without my phone for work. Thank you, Adrian, who went above and beyond.

Excellent service from Dyllan and Nurmaan! Would definitely recommend their services.

I am a pensioner and I visited Vodacom Century city for assistance with my phone ( Sumsung A10s ) When I arrived at the store a woman ( Nthombi ) assist my with my phone. She downloaded al my things on my SD card, and full in all documents because the phone is faulty. She told me I can come back in 4 days. She was very, very helpful ( 10/10 )After 4 days I visited the store again. A man (Damian) told me my phone is un repairable. He assist me to claim from the assurance. He spend about 3 hours to get my claim approved, a woman (Rifqah) also help him with the paperwork. Al 3 persons I wanted to thank you from my bottom of my heart for your assistance, help, and kindness. I told Damiam that I never drink, but I think I need a bottle of Whiskey today. Your manager can be very proud of you ! ! Al of you are excellent people. 10/ 10 is not a good rating. 10/100 is better.Kind regards.Chris de Jongh.

Wonderful service from Pauline! She was informative, friendly and got me the best deal available! Highly recommend 👌Rizqah (technician) was helpful and efficient & ensured an easy seamless process. Give these girls a RAISE!!

Was treated so so bad by one of their consultant her name is KASHNEE and its not the first time she gives us attitude. If there was an option of ZERO stars I would gladly give it to Vodacom Canal Walk.

Hi there could I please have the Vodacom email address for the repair centre please many thanks Megan

Excellent efficient friendly service provided by Adrian thank you

Huge thank you to Aneesa for going over and above to help me and make sure I could get the device I wanted on the day. Really appreciate the extra effort and dedication. Great service!

Awesome service. Covid compliant and no complaints

Great service from Rasheed! Helpful, patient and friendly! Will always come back to this store to see him.

AdrianIn short, STERLING SERVICE by consultant Adrian.After numerous really bad experiences at this store over the years, it was truly a pleasant surprise to be treated with such patience & pofessionalism.Well done Adrian & thank you for your friendliness patience.

From your Frontline person(a Muslim lady) & more especially Cynthia whom I dealt with a few weeks ago for a Sim swap.... Excellent Service. I work in Customer service in the Tourism industry at V & A Waterfront.... & yes. Happy Happy client I am indeed. THANK YOU

Adrian , you helped me. Very glad, excellent service, well trained and very good products knowledge. 👍

Your Sales Executive Umir is Top Notch, Excellent Service.

Damian was awesome. Sorted out in 10min what wefix could not do in 2weeks. Friendly fast, helpfull, best service in town.

100% efficiency. 100% professional

My experience thus far is bad. Their service arent great at all. They make customers wait unnecessarily long. With a queue of 3 people. Disappointing...

I think the service is poor,m Ive always given them the benefit of the doubt yet they always disappoint. Ive been there for to upgrades and never received my wireless charger free with my package and this last week I went there they never had the phone I wanted amd called other stores,m.they didnt have yet when I went to vodacom in the same center, low amd behold they had tje phone I wanted,.never can get through to that store also when I called numerous times...poor

The number system is not used properly and I didnt even get to be helped, worst experience ever.

Adrian solved my problem speedily and in a most friendly manner.

I had an awesome experience with Dyllan, He was very helpful and never sent me away when I needed him.

6 months ago I purchased a Samsung S7 tablet and was promised my mouse and Microsoft software to be at the store at the end of the same week. After 4 phone calls and 4 weeks later I decided to go into the store to see the manager...the mouse and software was miraculously at the store ...Last week my wife decided to upgrade her phone at the same store and was promised a call and collection of the watch and air pods by Thursday. I find myself having to run after them again!!!!How frustrating 😔

Amazing service from the young lady and gentleman that assisted me today. Thank you to Cynthia and Damian for being patient and helped me get me sorted with my new phone and insurance claim. Keep up the good work

With the start of lock down, we needed to leave SA very quickly, not being able to sort out everything we needed to in order to sort our dad out with a new phone.We reached out to Vodacom SA and a lovely lady by the name of Karen put us in touch with the guys over at Vodacom Century City.Once they were able to, the team sprung into action and managed, in the middle of a global pandemic, family dramas and two countries, to get our dad a new phone sorted.I want to say a particular thanks to Mansoer and Nazeer who made this all possible and for going above and beyond to help some random stranger half way across the world. Not only with professionalism, but with humour and kindness, something you dont find very often.These guys are an absolute credit to their businesses and as soon as were able to travel safely, guys, drinks are on us.To you and your families and the rest of your team, a heartfelt thanks, stay safe and thank you again!

Studley was excellent with advise and guidance and assisting with a streamline process. Walked out of the store a very satisfied customer. Excellent product knowledge and how the technical process works. Thank you well done

Very good place to get a phone and get a good phone and its good becuase if your screen protecter is cracked they can fix it and its a very good price its only R300 to get a new screen protecter.

Always a great experience visiting this store. Despite the amount of walk-in customers there on Saturday my upgrade and new line addition was handled professionally. All of my questions regarding my new phone and tabs were answered. Very happy with the service!!

Thanks Dyllan and Aneesa for the excellent service....

Excellent service received by Nurmaan. He was able to assist me with setting up my new device and was very efficient! Would definitely recommend this store. Good job guys!

To Sergio and the team, wow you said that you only did your job, if thats what you call it I commend you, more people should start doing there jobs, I went to many stores and spent countless time on the phone, but Sergio and his team are so on the ball and very efficient, lovely people and lots of smiles and respect, my only store to go to. 😀💯🙏

Myself and my Fiancé talked with the Manager at Vodacom and Our Experience there was Great...

Damian went far beyond what he suppose to do. He was friendly and efficient and a pleasure to deal with.

I received the most amazing customer service from Janine Poggenpoel. She went out of her way to keep this customer happy. Will recommend to all and sundry. 5 stars!

Long wait for assistance just to ask 1 question.Should have a person attending to small queries

Amazingly fast turn around for phone repairs. Good communication throughout the process and very helpful staff. Well done guys!!

I received excellent service from Cynthia. Helpful and friendly.Came back to centre and Anwar was also helpful to me

They do not answer their phone. I sat in the shop, calling them and they just ignored the phone. I spoke to the manager about that and he said that they had problems with their line but that is sorted and they employed a receptionist. This seems to be untrue. I have been struggling since August 2020 to get my cell phone repaired. To date, 4 Dec 2020, NO ACTION!Will choose a different provider next time after using Vodacom since 1993. Bad service all around.

Damian was kind, patient and understanding with the issue of my phone.Answered my questions and nothing was too much for him.Great employee to have.

Good customer service. Very friendly staff

Excellent service from Ashley Adams. He was very helpful, professional and walked me through the process of purchasing my phone thoroughly. Would highly recommend.

Excellent service from Sergio who made a tedious upgrade process intertainig and fun. Very professional and he worked out the best deals to suit my needs and my budget. Keep up the good work!

Adrian had so much patience that deserves an award in this customer driven environment...thank you

Hi I attempted to Call vodacom canal walk today and the phone has been ringing all along. I eventually decided to call centre manager of Canal walk and was informed Vodacom that the store does not have a number. Im extremely baffeled by the fact Vodacom a cellphone shop does not have a contact number this is crazy. They have the option to select 1 for repairs, 2 for sales and 3 for reception /admin on the telephone number you dial. Why have a number on the website just take it off and say we dont waste people time and airtime. If you not going to answer the phone.

The experience was professional, friendly and error fixed on point...Damian

What a experience we had from the day we booked in our phone for repairs tìll the day we collected the device. Bradley sir are really top talent you assured me that my device can be repaired and that the repaired part has a 3 month warranty and this is why I choose to come to this Vidacom Store as I know I will get excellent service and just look Bradley delivered. Great stuff young man.GIVE HIM A RAISE!!!!!

Adrian was extremely helpful and provided professional and personalised service. Very happy as he resolved my problem and chatted to me during the process. Will definitely come back if ever I need his services again.

Wahid has been absolutely amazing in assisting me and went out of his way to order my new cover. He continuously kept me in the loop with where the process was tracking and phoned me to make a time with to collect it as soon as it arrived. I have never received such excellent service.Thank you Wahid - you have a winning attitude.

I have been doing business with this particular branch for over 10 years and always had good service and great experience with them, Anisa and Anwar always willing to go the extra mile and make sure your happy and walk out with a smile. I would always recommend them to friends and family. Well done guys keep going .

Excellent and efficient service from the Vodacom Repairs Canal Walk ,Thank You Zizipho for setting setting up my repaired phone and booking in my other phone in a space of time with a smile. Keep it up

Thank you for your assistance Mr.Adjiet. Excellent service & a job well done. I recommend this store to anyone who needs assistance,contract or technical.

Prompt friendly efficient service.

Excellent service from Sergio and Jermaine. Extremely impressed!

Very bad customer service,they made me wait outside instead of showing me a seat after I told them what Im there for.

Wonderful service and assistance Nurmaan! Thank you for your patience in writing down as I am deaf, which I cant lipread because of wearing masks.

Awesome Service Xperience from a very helpful & highly efficient Bradley..... thank you!!! Not only did Bradley deliver on his promise to have my faulty charging port fixed in record time....I received a call to to confirm my phone was ready!!!

Good service.Sometimes have to wait but have very much improved in the last few years

Empty promises from all their staff. Bad service received here for repairs. Im glad my network isnt with them, because I can only imagine how much worse that is.

Fantastic staff, from the front office to the guys doing there magic at the back. Well looked after an staff very eager to resolve issues.

I am very pleased with the service that I got at the Vodacare that I got today. Id like to thank Tylo for assisting me above and beyond what was needed. He helped me with setting up my phone and resolving the issues I had with some of my apps. As I 76 year old women it was very kind of him. Id highly recommend and use their services again in the future.

Just would like to thank Aneesa and Gino for the excellent service i received from them assisting me with the problem i had with my cellular telephone.Greatly appriciate it. Both stores did a great job!

Very good service, fast and highly professional service from Rashied.

Great service and didnt wait long to be helped.

Adrian delivered excellent service at the Vodafone store. Well done

Adrian is a techno wizard. He is extremely helpful and I really appreciate his calm way of dealing with the challenges that was presented to him. Go Adrian...

The service at canal walk from ashwill. Was absolutely awesome. Keep up the great work

Ive received phenomenal service , a BIG THANKS to Damian Van Rooi for making sure my device was well taken care of and in a good working condition when Ive received thank you for having so much patience with me whilst asking so many question I appreciate your service Damian Van Rooi .Thank you .

I was helped my Nurmaan and he was super efficient and patient with me. Im not really patient with technology and Nurmaan understood that. He explained everything to me and was able to fix my WiFi dongle. I am thankful for his efficient service ans help.

I have to say that I have been afforded the most excellent service Ive ever experienced at Vodacom Canal Walk by the Gentleman Named Umir. If you need any assistance with deciding a phone to purchase or an upgrade with extras, theres no better place than going physically into the store and talking to one of the sales reps. Big ups to Umir and his team with helping me decide on the new S21 Ultra. I certainly will be looking out for you next time. Vodacom Canal Walk Store certainly make online and telesales look bad lol.