Apparently sorted my issue. But same issue when I got home. Dealing with an issue for 4 days. Putting my lively in jeopardy. Not sure I want to stay with telkom anymore

Clean and very professional and helpful staff. Great variety of cell phones at reasonable tariffs

Service is very slow.it takes forever to buy data.the card machines does not tap.its poorly managed.most of them will be busy playing on their phone. They have I dont care attitude

Thank you very much for the efficient service.Our queries were quickly and easily sorted.All covid precautions taken.

Awesome got assisted with no hasslesHated the wait time but well worth it at the end

The personnel at this Telkom have always proven to be the exception to the norm of what people perceive Telkom to be as a service provider. These guys are really jacked up and offer assistance of the highest quality, surpassing all expectations of what people tend to expect from Telkom. Keep up the good service, Bayside Telkom!

The most unprofessional telkom store I have ever came across..upgraded my cellphone contract and device was not in stock then it was ordered and I got an sms to collect it few days later ..when I get to the store my phone was sold to another customer 😡😡😡waisted my time

Ok, so heres a few laughs while in queue.They cant give me a ticket until 1 of 5 people before me gets called, otherwise the ticket expires before you get called.In other words, their service is too slow for their own scheduling system.One of the clients cant get an Iphone, you know the most expensive brand on the market, without having to pay an extra R40 per month, that is 24 x R40 = R960 for the charger, an essential part of having the device. Day light robbery, but I suppose you pay the price to make your image shine.Thankfully after 50 min in the queue it took only 12 min to resolve my problem, a sim card that just out of the blue, stopped working which at least was replaced for free.Then the last little laugh is to get charged R8 for parking, Telkom still getting the last laugh. 😅

If you have time to waste, go to this telkom. They have a large staff compliment hanging about. But things take forever to process. With lots of slow walking, slow system, personal chats, 5 people needed for consultation before something happens. You will be helped. Please be patient.

This morning I needed to do a sim swap, not knowing I needed my mother to be with as well as it was her sim,I was using , I told the lady with the braids I could not have my mother by me as I needed my number to stop as faulty sim, with in a second the lady actioned situation and did my sim swop, with my proof of address same as my mother. I take my hat off to her ,she was super excellent, within 5mins I was out again , I could not get her name, but the lady with the long braids.

What is the point of contact numbers if you can never phone Telkom Bayside, been trying several days and cant get through.

Well done. Quality service.

This store in Bayside is useless. Credit card machines dont work, staff behave tired and blasé, service nonexistent.

Long queues ..then no stock on item required...

Very good, helpful service today

Quick and efficient. In and out in 10mins with my query resolved.

If you go when they are not too busy then you stand a good chance of being helped by a pleasant and helpful staff member. They generally know what they are talking about.

The store in Bayside Mall ( Tableview) is impossible to get hold of via telephone. Doesnt say much about Telkom.

That the staff is on top of their game and know how to assist the customer 👌👌👌👌👌

Stood for 30 minutes to get helped, then got promised a call back after leaving my details as requested, but never received any call back, not very helpful or willing to make sales!!! Very dissapoionted!

Their systems were down limiting the range of services they could supply.

Quick service. And very helpful staff.

Went there for a sim swap. I only had a drivers license with me and i was told i cant be assistant because they need a ID instead of a drivers license for a sim swap. They have a fingerprint recognition system and my pic for that matter. They could nit even explain why they can not assist excet that they need my ID. So dissapointed. Will never use their services again

Fantastic service from Migael Melissa and Jared.. Always going beyond the norm to help me with any of my packages and queries...

The most terrible company to deal with

I found the staff very helpful but upon arrival at Telkoms premises I asked for something to sit on whilst waiting for service as I have a knee problem and cannot stand for too long. The manager Mr. Nasief Kahaar explained to me that they had nothing for me to sit on as all customer seating had been removed due to covid rules. This in my opinion is absolutely ridiculous.

Lady that helped me is very helpful but the people that needs to sort out the problem with my Telkom account is useless.

Unfriendly, unhelpful, poor customer service.

The service is always accessible and the staff is very friendly and helpful surely the right place to go 👌

Telkom Bayside was very efficient and helpful. Thank you and best wishes.

In and out smoothly and effortlessly!!! An absolute pleasure

Efficient and friendly.

Although still waiting a month to have my landline fixed the service at the branch was fantastic....please come fix my Telkom landline...thanking you

The staff of that shop they are friendly

I have become a Telkom fan, because of this store. Staff is super friendly and helpful. Thanks Tamzen!

Excellent service by Daniels. Thank you

Very polite, quick to address and attend to my request.

Customer service was good

Incompetent Staff. Very difficult to cancel a Service or Contract

The only Telkom store where customer service is taken seriously. Thank you Thaabit for always being on top of your game!

After having been a Telkom customer for more than 35 years and even also amply allowing for the current virus problem, I am disgusted with the service (or more accurately, NON service) I have been getting for the last slightly more than a month. There are some very good people working here , but they are horribly let down by some others whose focus is completely misplaced and we , the customers so often suffer as a result. My bad experience was with Telkom, and not this specific shop but they DO represent this experience which is less than 1 out of 10

Useless, useless, useless! Don’t ever support them!

A long wait because of lockdown, but Miguel was very, very helpful and knowledgeable. This was not meant to be an indication of a negative. Its just the circumstances. And it was not meant to be negative

Excellent service, friendly staff...

I received great assistance from the staff.

My rating is based on bad customer service .

I returned to Telkom today after over a year abroad. I got Bongani. The girls got customer service skills! Im very grateful for her positive attitude and support. The online sales team frazzled my nerves this past week. She made a clean sweep and sorted out all my queries, got my sim-only deal organized and did it with grace and professionalism.

Consultants was very helpful

Peaceful atmosphere, friendly sales people

Its Telkom.. What do you expect

Good service

Good customer service, highly recommended

The experience I had at Telkom Bayside today was really good. They seemed to have really stepped up their game there, with a whole new ticket system and as you come in the door, and the staff are fantastic. What a great group of people working there: So friendly and helpful. Well done Telkom!

I have called here 5 times. No answer. For a communications company they fail on so many levels. Their advise/information is ever changing and never consistent. Poor training. please note we are currently having high call volumes. Ridiculous. And I should not mention their options send you to the wrong department more often than not!!!! Seriously a joke.

Got there the afternoon and it was packed, went back half an hour before closing and was assisted almost immediately. Our sales consultant Shafeeq and his work colleague (didnt get her name) were very informative and helpful. Thank you for the good experience guys.🙌🏽

Went there for help. They emailed 3 people because they could not solve my problem and thats the last I heard. Been going on for almost 2 months

My son took out a contract in 2018, last year he ran to get a bus and his phone fell from his pocket and the screen was cracked. We went to telkom bayside in September 2019 to take the phone in cause he has insurance that are suppose to cover everything. We havent heard any thing from their side. The 20th December we went back that was the 3rd time. We received a message to say he has to pay a R500 fee to fix his phone, what about the insurance arent they supposed to cover everything. I think in some cases we have to put our lawyers to get what we want.

Service is ok but getting a service cancelled is atrocious. I can understand why Telkom is so poorly regarded and you might want to rethink the moniker leading technology because how hard can it be to switch off. 5 weeks nightmare. I have enough useless reference numbers to satisfy Nemo in the Matrix....shocking service by technical staff.

The sales person was very informative and friendly.. will definitely recommend

Service was very good

Forget it, just forget it and go to another provider.... their standard answer to these reviews is:We are sorry to hear about your bad experience, we will try our best to do better in futureBUT THEY NEVER LIVE UP TO THEIR PROMISE - IN SIMPLE ENGLISH THAT IS CALLED LYING!the guy who gave them 5 stars is giving everyone he reviews 5 stars...

Every now and then you get a surprise with service delivery, I drove to 6 different Telkom direct stores before one of the people behind the counter offered to help me by calling when a product was in stock. All the others simply shook their heads and said sorry, also unwilling to check stock in another branch even though I know they are able to do this.The worst part of this is that they dont have a landline you can call to check (this I find strange since they are a fixed line operator) however it was refreshing to be helped AT LAST!

Apart from the looooonnnggg queues it is okay. Today no people so very quick and friendly service.

Awful service. Not going back there. It seems they dont want to do business

I got the best service from a very friendly gentleman. Their follow up was excellent as well.

Would give them 0 for service.Been trying since 17/12/2019 to transfer my nr after copper lines stolen ; but their service are pathetic 😠😠

Besides all the network issues Telkom has been having in the area, the lady who helped me were arrogant and dismissive. Ended up leaving without having the issue resolved. Maybe time to change networks again. Noticed that with a R99 Free Me Bundle, you now only receive 800MB of data where we normally got 1GB, all the while struggling to connect to their network. If I could give zero starts I would . . .

I was being double debited on my account for a cellphone which I did not have. The first person that helped me, did not have a clue as to what to do. . The second person wasnt too keen to help, as she was on her way to lunch. The first person then walked away from me and went to assist another customer. I eventually asked very loudly if there was anyone who could help me to sort out my account. Luckily the guy whom I knew would be able to help, just walked back in from his lunch break. He assisted me and promised he would sort out the account as it was a special case. I returned a cellphone & cancelled the contract due to poor service & not what I wanted and they received the cellphone, but did not cancel the debit order.

The service isnt as bad as everyone says it is, Maybe it was just this time but, I was there on a Sunday. Lets be real no one wants to work on a Sunday, and they were rather helpful. Maybe a bit slow but otherwise not too bad. They just never answer the phone.

Very busy on weekends helpful when you get to see some one but some staff just lack se training dont know some things that I asked and also never got back to me about a query.

Poor service

Thank goodness there is still an accessible Telkom shop to assist customers. They do a great job promoting their products and helping the customers with problems and new products. Quite an experience.

Theyve come a long way to become very good in customer service and handling isuues. Well done to both staff and management

Save yourself some time and dont go in here. This telkom in particular has the most useless staff Ive ever seen.

Holy Moly! This branch ALWAYS has about 5 people chilling in the back room and 2 or 3 people working in front. Or someone walks out on lunch, or the one is waiting for another client to come back!! ALWAYS an incredibly long wait🙄😞

Front staff useless. Jared who finally attended to me after almost 2 hours was a pleasure to deal with. Was knowledgeable and sorted out my query quickly.

The sales staff were excellent. I was in a queue and I was 104 in the queue which wasnt moving because there was only one lady behind the counter. Eventually I stepped out of line just to ask one of the sales staff if they had the Samsung Note9 in stock and that I was cash. Things moved alot quicker after that. Waiting in long ques is hell but once you got the correct person to help it was a pleasure. Also just want to add that Telkom was R3000.00 cheaper than MTN for the Note9.

If i could give them no starts i would love to. Have never experienced such nasty service in my life. In terms of waiting and no service. I fully recommend going to any other provider but this one. I will make sure no one i know supports this.

Take long to respond

Was sorted thank you

Table view known as Bayside mall became quiet and with the staff at Telkom they have good service and can assist with your needs

Absolutely disgusting service. Cancelled my land line in December 2017 at this branch , went in and waited in the ridiculously long queue to avoid issues with the cancellation. This did not help one bit as in January 2019 I get a sms stating that I have been handed over for non payment ......long story short is that this company ( if you can call it that ) is the most inefficient incompetent unhelpful that I have ever come across in my life . They take your money every month and give little to no service. This particular branch has not been at all helpful and never follow up on issues......

Staff try to assist but there is no back up to uphold quality service.

Busy. Have patience. Good service with knowledgable staff.

Queuing system is a bit of a pain and quite slow. Probably to be expected when you offering so many products that take time to assist. The service however is great, really helpful and friendly staff.

Cant phone store directly, held on line for someone to answer who may as well have been my cat such was their helpfulness

Long waiting in the queue. Its best to go when they have just opened at 9am.

Shocking service. Waited 15 minutes while the consultants walked in and out the back office until I got irritated and asked if the guy worked here... his response, no not really but I can try help you. Good going telkom

Always very busy with long lines & lots of people complaining of issues with telkom... Staff try there best but telkom is the problem... Expect to wait in line

Do not ever bother trying to call the store. Not once in the times of trying have they ever answered. Going into the store is just as bad. 2-3 people working shift on a busy weekend with no Express queue. I stood in the queue for 45mins to have them answer 1 question (How long is the warranty on your contract phones) The answer is 1 year, even on phones which come with a 2 year manufacturers warranty. You are better off buying phones with a credit card from online shops or going with other providers. Telkom is useless, always.

I cant wait for my Telkom mobile contract to end in July... ive had a contract with them for 8-10 years & its been a never-ending struggle (more problems than i can even list)& standing in line for between 30 minutes to an hour every time when ive absolutely hád to request assistance at this store is absolutely ridiculous!!The walk-in stores service is just as bad as their call-centres service...

Hopeless waste of time 5 visits and still no service! How hard is it to offer good customer service..🤔

Try to call got a call center idiot and no response from your side even when I prompted to speak to a advisor? Whats the point of having a telephone number only to be told that the store is closed? I dont need after hours service I prefer know open store service

Best Telkom service provider in my area. Friendly efficient staff.

Dear Telekom, Im very disappointed on the service I got recently, I came to do the SIM swap on the 04th of October 2018 - 10:40AM to prevent a friend who is using its without my concerned and the next day the friend came to you and required a SIM swap without an identification, without my present and you still made again a SIM Swap without my concerned. So, you guys have decided helping a lot of criminal in the same menner to abuse others? I really regret this kind of services... On the same day I made the SIM swap, I forgot to collected my Passport from your Agent, I came back the next day the passport is no way to be find, I have required if possible to play back the CCTV for the particular time, on my big surprise, the manner said the CCTV was off on that day: do you know what you make me going through right now without having a passport? And, do you know how much cost a Congolese Passport, how to get it and how the Visa process is...? I really regret your services ###

Their favorite term is I dont know. Ive had to return a handful of times before getting something that resembles adequate service!

The guys sre helpfull but the system eich

I had a lady Bianca helping me and I was very pleased she was polite helpful to beyond made my day

Slow but effective system. Staff friendly and helpful.

Great staff nice looking shop but Telkom should learn about take a ticket and sit technology as i dont do standing queues in the 21century!