Very helpful welcoming staff. Didnt get his name, but he wears spectacles. And the salesman Thabied was also very good

Friendly, very supportive. Knowledgeable and forthcoming. Recommended.

Service and assistance were super awesome. Thank you so much

I spent so much time here getting the new eSim, only to be told that I could not use it for my intended purpose after the transaction had been concluded. I think Telkom needs to invest more in their sales staff wrt product knowledge

I visited the store to take out a contract on Saturday and then returned with my mom on Sunday purely because the service was so great. Another branch is closer and more convenient for us but we will be going out of our way to use Cavendish because the service was just that great, everyone super friendly, accommodating and willing to go the extra mile! Super happy customer!

Ebrahim is great always has me sorted out with no issues

Ebrahim was great and efficient and explained all the details of the different contracts very well. I also got a free gift for getting a Huawei.

Logan was such a great help that my whole family has now converted to telkom what a wonderful experience.

Amazing service from Al-Yasa Gamieldien at Cavendish..so happy with being sorted out with my contract! Would definetly reccomend going to him.

Excellent service, very helpful and friendly! Thank you Nasief @Cavendish branch

Best service from Thabied!!!😁 This is definitely going to be my new branch. No back and forth and nonsense🥳🥳🥳 I would recommend this branch all day everyday.

Amazing team , great service ! Thank you soo much

Slow service it took us two hours to do an upgrade cavendish Telekom

A HUGE thank you to Thabied De Vries at the Cavandish store branch for helping me close my Late Fathers Account. Thank you so much for your professionalism, understanding and patience and also having the knowledge of the business that allowed you to assist us as a family correctly.My dad passed away on the 22 Feb 2021 and it was a nightmare getting his telkom account closed. I went to Telkom direct store in KC to inform them about his passing the same day we got the death certificate. Gave them all the information and paperwork, what a waste of time going to that telkom branch.Telkom handed my dad over for missing his very first payment, as his account was frozen (obviously) months later we had to pay penalties etc and nobody could assist us not even the hand over company telkom used and Im still waiting for them to get back to me.I then took a try again with telkom and called the Cavandish store, Ashraf answered and helped me over the phone an basically informed me on how to sort out this whole mess. My mom went into the store and Thabied assisted us to the very end.Once again Thabied De Vries, We appreciate everything and your service was of high quality. Thank you very much.

Excellent service and friendly staff.

Excellent swift and friendly service.

My husband and I always leave the shop happy because the service is excellent and staff are very friendly

Thank you to Logan Van Wyk for your excellent customer service. Logan has gone above and beyond to assist with my contract. I have not had this kind of customer service in a long time. His clued up and very smart. Young man keep it up!!!!

Thankyou for the amazing service today! Store was very clean and covid safety measures in place. Staff were so helpful and able to provide me with all the info to make my choice of phone for my upgrade. Definitely recommend using this store!

We were helped by Nasief at the telkom Cavendish express. Our experience at the store and his brilliant service was excellent.Keep up the good work Nasief

Amazing services, spoke to Ashraf over the phone yesterday who kept aside a phone i wamted. Came in today and he sorted me immediately, i spent no longer than 15min.Fantastic services, definitely my new favorite store. And the music is amazing, all the oldies and sing alongs. Well done Telkom.

Friendly and well trained staff. Good service

Logan van Wyk has provided me with excellent and efficient service both times I have been here. I am completely satisfied with my experience here

There is an real Telkom shop opposite CNA for data needs . They are jacked up

Awesome staff with the perfect customer service! Thank you so much to the team at the Express store!

Always friendly service. Thanks guys!

Really great experience at this store. The store has all the COVID19 protocols in place which allows for a safe environment and pleasant visit. The store assistants were so pleasant and patient. I came to the store, late one evening with the urgent need for a new phone and was lucky enough to have Nasief assist me with opening a new contract. He was extremely helpful and answered all questions asked. The store also has a great playlist with many sing alongs while youre being assisted. Overall great experience at this store. Efficient and great service! Will only be going to this store for my future Telkom queries.

Great service, fast, clear and quick.

Fantastic service 👏👌👍

Great service as always, the store manager is very knowledgeable on all telkom products and offers and his customer service is impeccable. Very Happy with Telkom Cavendish.

Went there this morning to sort out a billing issue that Ive had for months that Telkom call centres couldnt solve and less than 5min the manager Ashraf sorted out the issue. Definitely my new favorite store Ill always be going too.

They don’t have a landline - you have to physically go into the store if you have an issue. Really annoying but staff are mostly helpful

The service received from Raanee Sims is exceptional and of a high standard. Keep up the great work, you and your Team ⭐⭐⭐⭐⭐⭐

Excellent friendly service from Thabied

Great service for staff

I NEED a phone TODAY. i have been calling all morning and the number is ALWAYS busy. Pretty annoying if you ask me. Funny enough, everyone says that Telkom is the network who will assist me right away. Jokes on me i guess!!!

Have been going to them for years. Staff are always friendly, helpful.

The salesman was so helpful

Very happy so far with my service at telkom. Took a contract cellphone out about 3 months ago. The people who assisted me were very friendly and helpful. Especially the african lady who hands the ticket to you at the door, very friendly and had such a great chat with her. Getting my cellphone contract was quick and easy and I would highly recommend Telkom.

Longest wait ever and no stock of phone I wanted even though twlkom advertised it and called me to offer me this specific deal

Service informative and excellent.

This morning I planned to visit a Telkom Store and when I looked at the reviews of the Blue Route store, I opted to visit the Cavendish Store.Phew, was I glad that I made that choice. I also met another customer there who said that they had received terrible service at the Blue Route store the previous.I had received excellent service from Denzil Liebenberg, he handled my queries and termination of services with such efficiency and I left there a happy customer.Now I wait to see if what he submitted online (with case numbers) will be dealt with in the same manner on the other side.I live in hope.

This is my first negative review in the past 10 years or more. Dont buy anything unless youre 100% sure about it. They dont accept any returns? Went and bought a charger and needed to return it having not opened the box at all and with all relevant reciepts. They dont tell you this in any form by word of mouth or paper. Pretty messed up. They cant resolve a pretty basic return process.

Good service and careful with Covid precautions

Imagine a phone company thats telephone is disconnected so one cannot even call to confirm what time they close on a Saturday.....

I think the call centres and online support are hopeless so people try to get things done in person. But this place is Express so they dont do the kind of stuff they did when they were in Cavendish. The staff are great this is a management issue. Also the hours are stupid people are at work or in traffic most of the day this place needs to be open before 7 am and after 7pm, you can off when the computers are offline as they regularly are. That said every person I have dealt with were great, blame for most of the complaints should be on the should of upper management.

My favourate S.A network good cellphone and data deals.Join telkom mobile

Telkom service is pathetic, I went to inquire my sudden increase in my bill and they turn me away saying they not there for that purpose, they didnt even attempt to help me. funny thing i took my contract out by Telkom... Issue still not resolved, i guess Telkom is just there to take our MONEY. My advise avoid Telkom completely not just the branch itself. they are totally useless

Two visit, total 4hours spent for go,wait and come back, two times. no results. I had to call a friend for set the new router.

The place was very convenienttly located inside Cavendish Mall and the serv8ce was prompt and excellent.

If i could give a 0 rating for this store i would! My colleague and i purchased a mifi mobile 4g device from this store. The sim card that was allocated to us was supposed to have 2GB of data loaded onto it but after 24hrs no data and no internet. I then had to visit another Telkom store as the Canvendish store is a further distance away from where we work. The sim card that was sold to us does not have the promised 2GB and further to that the sim card was not even registered as a Data sim! Yet we purchased a data device!

Great service. Quick and efficient. Friendly staff.

Usual pathetic service. Get there at 9:30 on a Sunday but they only open at 10:00 - go for a coffee and come back at 10:10 - 3 other people being served and nothing happens for 15 minutes whilst they try assist the first 3. Then get told this is for mobile only and not ADSL for home. Serious brand issues - just call one Telkom mobile and the other Telkom land.....both are useless but at least we can be standing in the correct queue.

I had to go twice (so far) to get a number change sorted as the consultant Ashraaf had neglected to d the activation. No apology whatsoever from him!

Worst service ever. No answer when you call their landline number provided by Cavendish, no answer when you call their contact number provided on their website, no answer to emails, no answer even once Telkom Call Centre has contacted them requesting to contact you. Just utterly poor service I have ever experienced with any company to date. Absolutely appauling. I would give zero stars if it were possible.

Unfriendly service. I went there to ask a very simple question and the man who attended to me seemed to have no interest in talking to me.

Very friendly helpful staff.

Excellent and friendly service! Thank you!

Didnt answer the phone. I tried four times thought out day. It just rings.

Branch Manager has a pathetic attitude and is very disrespectful. Please address this as it is very unprofessional.

Very very bad service 3 times went in store for my number that has been port automatically to MTN and I just got suddenly a new number in my phone and when I went in store all the times they said I must wait for 48 hours then after 2 days again I go to store same story and stuff service is more terrible than Telekom service. Very bad stuff experience...Dont try to say we will assist better in future or try to be change bcz you guys cant just weasting ppl time.

Good customer service but it be better

Love the new mobile packages. great network. great in store service.

The cell number given on the website is off. The number given by Cavendish mall is also leave a voice message. Please give a number that is answered by a human.

Staff very friendly helpful and patient

Absolutey terrible. Employees dont know what theyre doing. I had to waste 3 hours of my day on the hotline because the employee who I bought data from at this shop logged it wrong. Avoid at all costs!

Always available to help

Worst customer service experience. Cancelled my contract with the service provider and received an email stating I would receive feedback within 21 business days. No contact was made even after the said date. Went into store to query and showed the email but the excuse is they were not trained with the same terms and I should contact the call center. What is the point of having a walk in store if not to engage with customers to try and assist them. At no point did the agent ask for a reference or account number to follow up and try to assist in some way. Pathetic. Beyond annoyed.

A 24 hour activation period of an LTE package was promised. That was on Monday at 3pm it is now Thursday 10:30am and nothing. No one at the store is answering the phone, to try and resolve this issue.

Rameez helped to make the painful process of applying for a mobile contract as pleasant as possible.I dont understand why Telkom makes you Rica again if youre an existing customer, but thats not the stores fault.

The most pathetic customer service. They dont answer calls, they dont call you back and they mess up you contract.

Firstly, I went into the store to upgrade the data contract I already had with Telkom Mobile. After filling in my application and submitting it, I was advised I would be contacted within 72 hours. It took 6 weeks for them to finally contact me and approve my planned upgrade.Obviously after the service I had just received, I decided to cancel my contract all together. It was a month-to-month data contract so it could be cancelled at anytime. I filled in TWO cancelation forms and visited the store on THREE occasions to make sure it was cancelled and numerous staff members advised me that it was indeed cancelled.However, here I sit 2 months later and Im still being invoiced by telkom for the same contract which I had cancelled.The store has no management and the staff members are incompetent.I would highly advise that telkom consider replacing the manager Jade Beerie as she basically doesnt work there.

Whenever I called the branch they never pick up the phone; on 2 occasions I find that when someone does pick up, I find that it is the branch at Kenilworth Centre because the calls are diverted to this branch.Not good at all.

Why is no one answering your landline in Cavendish the entire day?

Great service and quick processing.

Dont waste your time, they dont even answer the phone

All ones internet needs under the same roof

Very good Service

Cavendish is quick but online is quicker

Phone at the shop keeps on ringing no answer. If I could give a negative star rating I would.

This store should be closed down service delivery non existent dont think they can even spell the word service

Giving me the run around all the time. They cannot help me, then they can, then they cant...

The staff was very helpful

Terrible service. Had to go back 3 days in a row to purchase data because their system was offline. Then waited 45 minutes while 3 consultants working at the time have zero urgency to attend to customers. I will be moving to another service provider.

Worst service ever , try to call Telkom (a telephone company ! ) but no-one ever picks up ..... sums it up .

Poor service. Dont answer their phones

Its a shame you cant give negative stars. their network is down 90% of the time. service in the store is occasionally substandard.

Staff knew what they talking about

Why have your trading hours from 9AM - 6PM?YOU JUST DONT ANSWER YOUR PHONES, BEEN TRYING TO CALL FOR THE LAST 30 MINUTES?

Always a huge queue and never VERY helpful

Wonderful service

For a communications company these people are the WORST for never answering the phone!

Fast service

Super service received in this store.

Service is always on point

The service was horrible

Closed at 18:45.!!!

Phone always goes to voice mail

Very clean and discipline staff

Most useless store, phone is never picked up.