Good service although no one could help me. Needed help connecting my smart watch to my phone. They were very helpful though.

On Thursday 29th July I purchased a pocket router from Telkom Adderley Street and during the transaction the assistant manager had a very impudent demeanor, however I proceeded with the sale ignoring that and the sales reps that assisted me, Sadeeq apologized for her being rude, he then explained how to operate the router and said if Im dissatisfied to return to the store within seven days, he unfortunately didnt disclose that theres a non-returnable policy for the device which I found negligent and to a certain extent incompetent, my right to disclosure of information and procedures as a consumer had been breached and as a result I had to contact Telkom customer care 5 times to explain to them I was blindsided as the sales rep did not tell me they dont do refunds, and they advised me to go back to store and claim for a refund after giving me a case number. I went back today to present the go-ahead for the refund by their customer care supervisors, and I was made to wait for an hour after telling the manager I had an exam to write in less than 20 minutes and they told me I could be refunded by the end of the day which I found extremely absurd. I explained I needed the money immediately as I was running late for my paper that I ended up being denied to write as I was extremely late to the venue and I will have to pay for a rewrite because the store manager said they needed to follow process which could take up to the end of the day. I went back at 3pm to collect my refund after he texted me it was approved and neither he or the sales representative was remorseful about me missing my exam because they denied me a refund earlier and the stressful position they put me in after I was very patient with them irrespective of them not being competent enough to explain their full procedures so I could have made an informed decision on the day of my purchase to avoid such an experience. There were no checks for coverage in my area so we could all be certain the router was going to work well and not give me issues once I leave the store. The service was beyond appalling. They can truly be lucky that my mom offered to pay for my rewrite and that I am not escalating my complaint with consumer protection complaints for their inconvenience to me especially when I was given a receipt without any terms and conditions of purchasing from them or returns policy!

Was promised a copy of the contract in my email, and still do not have it,Signed a contract for a Laptop with backpack and when they brought it out it did not come with a backpack and was told that is how it is and there is nothing they will do to resolve the issue.The consultant was friendly, but been friendly is not a solution.

Lost phone.succesfully retrieved my phone number and issues a free simcard

It took long, but I know the consultant did his best to speed things up

Sadiq was extremely helpful, got my new phone in less than 2weeks hassle free, Good service :)

It was awesome the customer service was excellent

The best telkom branch thus far. The level of staff efficiency is very good.

It has really changed since Ive last been there 2 years ago

After going through the reviews here regards to renewal of a cellphone contract all i can say is i am not surprised at all. I have been trying to renew my cellphone contract for almost a month now but with very much difficulty and some sort of resistance to date. When i went to renew my previous contract with telkom Adderley next to the train station i was assisted and walked out with the device the same day! Apparently my account/contract was erroneously captured as a business account and this is where the problem started with the first consultant trying to resolve this issue. Once sorted the consultant tried to submit my upgrade application but with no luck as there were numerous back and forths about this and that till one of the supervisors had to step in. Now that the device was approved getting the device to the store for pick up is also an issue, like what is happening here? All i need is a device upgrade like yesterday and the excitement i had has infact died. This is not a telkom adderley street problem alone - there is definitely a problem with the whole telkom customer service and client experience. It needs serious attention and change of structures and value alignment necessary.

Great service

I was at Telkom and their service is awesome beautiful family good service...thanks to all

Systems were offline and had to return later to complete my request. Another client there was on her 3rd visit for the same request and given different information every single time!

Love this store. Im always assisted, no drama no fuss. In and out.

It is always a good thing going to that particular branch, the customer service is great!

No Tourist scam like in every other small shop. Got 4x more GB for 3x less money. Best shop, will visit again!

Very poor service. Waited so long for sim swap . And just very rude staff .

It shows that the store is open on Sundays... It even show what is the busy times... Came all the way to Cape Town to find the store closed

Have been trying to upgrade ny contract for a week now. 1st salesmen never kept a handset for me as requested, 2nd salesmen not confirming when handset will be there.No one answering phones today, both landline and cell numbers. Thought they might have been closed today BUT walked there about 30mins ago to find them open.All i want is a answer and SERVICE which is lacking at this store.

This shop is the worst ever. Please dont waste your time here.

Great and quick service.

Always a pleasure. Friendly and competent staff doing their best with what they have.

I walked in to check on a router with the idea of upgrading to a better plan.The female consultant I spoke to gave me the options checked the coverage.She then proceeded to tell me how I shouldnt upgrade early due to it causing unnecessary billing issues for the company.On the last 3 occasions I was assisted there the service was at least with the intention to please the customeron this occasion it was not to benefit or assist the customer.I think your store can be more consistent with the level of customer service.you are speaking to people not robots;-)

Very helpful staff. Goes the extra mile. Everyone pleasant from staff to management. Very professional

Hi, Excellent and prompt, service(from start to finish in 600 seconds...thats 10 minutes) now Im just waiting for reply when to collect my new handset. P>S !!!Please people this an Express Store so we mustnt come with a whole months laundry and expect the staff to solve within a couple of minutes.

Excellent service Kyle

What kind of a phone shop that does not have Sim cards? Thats the xperiance I got from them when I reached the counter after waiting for 20min

Excellent. Fi-aal was very patient and friendly.

I have always experienced horrendous service from Telkom. But the staff at this branch not only listen to me they show an eagerness to provide good service and they get things done immediately. Ive been twice to ask them to rectify a mess up made by other departments or branches and within 24 hours of my request, they have gotten it resolved. The staff and Manger of this branch are the only reason Ive kept my account.

Its very helpful store and you get the best assistance there everything on display is visible

The best customer service I have ever received!The staff are professional and happy to help. I have dealt many times with Nico over the last 4 years and he gives superb advice and is very willing to go the extra mile!highly recommended.

Ask for Nico Hartle. Hes very informative. Quality salesman!

Phoned 128 times over a eight week period - phones were answered exactly 12 times. 7 out of the 12 times I was told they will call me back - This failed to happen 7 out 7 times.Physically went to the store 5 times, 2 out of the 5 times the only consultant who deals with landlines was not available. The other 3 times said consultant, admittedly very friendly and seemingly helpful, sent me off with the promise that the issue will be resolved within a reasonable time frame. Yet the issue persists..Two months later and the simple procedure of a transfer of ownership is still unresolved. The struggle is real.

No answer soldwrong contract. when do you answer your phone.

Clementina is an awesome agent. Thanks for the great service. Keep it up

Poor serve after standing queue to do SIM swipe they dont have SIM Cards I take a walk to the second telkom store in town I queue again no SIM Cards thirty stores of telkom promenade queue the did the sim swipe they said I most wait hours thereafter SIM Will work I get home happy waiting SIM to work it just showing me SIM registration I call help line call waiting answered after holding 50minutes the tell me SIM not registered I most go back telkom store again to register 👿👿👿👿👿 I just give up telkom no customer service.

Awesome service.

But its always full staff very helpful

Always ready and able to help. Their applications go way faster as well. 10 times better than their call center staff.

Friendly and well trained staff. They were able to assist me quickly and efficiently with my telephony devices

I logged a call to report a fault on my landline. Was promised a technician would come out within 48 hours. Its been 3 months and ive logged a call 3 times already. Telkom your service suck.

I am please to report that the staff at this branch is awesome, my only problem as a consumer is that Telkom are in bridge of our contract and when i made inquiries, i learned that some technical issues why my night surfer not kicking in and why my data runs out quicker. I envisage to visit the store and cancel my contract because there was not full disclosure of technical glitches and why i only received 5gb and not the full data of 10gb as per my agreed contract. please can i be furnished with an email address in order to put my story in writing with the relevant people at the store where i signed the contract.

Service is excellent. The One near the gardens. The other one is not do helpful

This still for one of their consultants to email me since Wednesday

Verry bad service at Adderly street Telcom Direct and Telcom Adderly street , Cape Town. I am being messed around and waited over a week at Telcom Express then went over to Telcom Direct in the CBD and they are also making me wait. Silly excuses saying I have to wait a week more to just get a Phone!!!! Now I cant go somewhere else because I have signed a contract already. Cheap price for cheap service!

Excellent service, staff very polite and friendly.

Service was timely and professional.

24 hrs has passed since attempting to do a sim swap at this store, I had to know when asking the shop assistant how long it would that 24hrs was not true, I wonder if it will take less than 48 hrs...

Not that good bc they cant help me but they are good

Very friendly staff. Willing to assist and knowledgeable on their products.

Friendly staff and the place gets very busy at times, check google to see when there peak times are and avoid like the plague

Its always welcoming

Very Pleasant and professional service

I had a few minutes waiting for service and eventually asked one rep if they had a sim adapter and he said. I waited for a further 15mins only to be told that they were out of stock. Very disappointing.

They had no stock, and they were very snobby about it.

Shocking still trying to close a buss landlines

Why does no one answer the phone, or respond to emails?

Telkom isnot a good idea

Best service, stuff have the right notion of hospitality

Pathetic as I would expect from any Telkom to be fair. After a whole week of trying, they still haveny answered one call, or solved a problem that they created over a month ago.

Awesome people are really nice and helpful

All the staff in this store is so completely useless and unwilling to offer any solutions. I literally had to beg them to find out if they have iphones available

Telecom is a great service

Just passed by looks beautiful and smart

Did my upgrade at telkom adderley street, dealt with Nico what an absolute pleasure to deal with a professional, young man who knows his job. U rock....!!!

Very friendly and knowledgeable staff

Great service

Great place for great deals with good service.

Its ok and small.

Pathetic service, the phone just rings. emails are read but no response. think im done with telkom.

Good service

Superb service from the staff members

Poor customer service i personally did not like it.

Staff is really friendly and efficient.

Service is well below average. Resorted to going to canal walk branch to get what I wanted as this branch took a week longer than expected to order a router. Long waits in queue, little to no enthusiasm from the staff.

Excellent customer service

I dont have information about this except that I pass this facility where i go to Vodacom which is close.

Service is efficient and they are happy to help.

Great Customer Service by Joshua

Nobody answers the telephone. Ive tried 4 times today. Pathetic, coming from a telecommunications company.

Poor customer service. I walked in the store - 3 unoccupied gents sat in front of their computers and did not even acknowledge me, I had to walk over and ask for assistance. Then they guy who helped me looked as if he did not want to be there. I felt brushed off and he just said go to a Telkom direct store.

Excellent service friendly staff

Its 9:17 ,there store open at 9am and no one is answering the phone ,I am sure the store is not that busy.I called 10mins late now line busy

Very bad experience. Rude customer service.

They told me i can get my upgrade phone the next day when i got there they told me with in 2days as they dont have stock and that was not said to me at the point of sale.

Good service and good wifi

Dialled their number 5x times today, but can not get through to them.

Awesome service from Munir

Staff are efficient and friendly

The sales agent who assisted me was amazingly helpful and very friendly (thus 4 stars) but the shop is small, has cockroaches and you have to wait for someone to unlock the door every time you go in or out because the door is kept locked at all times.

The staff is constantly overcharged and stressed out. Signature Attitude to the client: WE ARE IN A NO MOOD ALL THE TIME AND WE BASICALLY DO NOT CARE IF THE CLIENT IS NOT HAPPY WITH OUR SERVICE. HE PROBABLY WILL COME BACK ANYWAY..... SO, WE DO NOT GIVE A DAMN

Terrible service and terrible people. no one answers the phone

Very poor telephone service. I have being trying to get someone over phone call for 2 days but unfortunately no one have time to pick up the telephone call. Really disappointing.

Ive tried calling all the Telkom shops in Adderley street and can never get through.

Service was first class

FOR A COMPANY THAT SELLS PHONE, YOU ARE USELESS AT ANSWERING ONE. I HAVE PHONED 5 TIMES TODAY, PATHETIC.

Worst sevice

Nice people.

Good staff members

Great group of assistance