I want to commend Charnelle Els at the Cape Gate branch. She was extremely friendly, helpful and professional in assisting us today. Makes me happy to be a FNB customer.

I just want to give a positive rating to FNB Gape Gate. There was a glitch on my account and a very patient and kind young man - Steven - stuck with me and helped me to sort it out. Thank you Steven. and I saw all the ohter staff being very polite and professional as well. Kudos FNB Cape Gate.

All I can say is wow! Such great service. I want to commend Sasha-Lee Neethling on her professional, swift and efficient service. She helped me with all my banking needs the right way. She is dedicated and a true example of what a bank should be. I am truly impressed. Fnb you have a keeper!

Waiting forever for service. Use another branch.

Cannot even rate the service received as there was no service provided. Called Call centre on Friday to confirm whether FNB Cape gate branch is open on Sunday.. They confirmed open from 9am to 1pm. Website also states that FNB is open on Sunday on the same hours. Get to Cape Gate early on Sunday morning...second in line...no show on staff! Left at 09:20 in morning! What a waste of time! Please update your website and inform your call centre staff with the correct information! Very disgusted! Been a client for many years and this is the kind of service you provide!

Pathetic and slow service. Expect to wait at least 2 hours (if your lucky).

Dear FNB Cape Gate,Where were you today? You left many of us in the queue waiting while those standing in the queues of other banks were allowed entry promptly at 9am. No signs on your unlighted glass facades informed us you werent opening. Your ATMs spat out pieces of paper telling us to go to the nearest branch. Hmmm. Do you realize your clients take time out of work to visit you? Do you know how irritating it is to drive around Durbanville from mall to mall which lists an FNB ATM as present (theyre all bricked up or not working) and then the major branch doesnt deign to open or to put notices up that its not opening. By the way, forcing people to all come to the branch is very stupid anti-covid management. Durr. But dont worry, Im in the process of moving to another bank. I suspect Im not alone.Ciao

Absolutely useless. Busy two months to close my account. The first Saturday they had load shedding and the generator did not work. I was sent to Durbanville but they dont have tellers. I went back to Cape gate but the tellers closed while I was there. Nobody told me that the tellers dont open on a Sunday so a drove to Cape gate again and they couldnt help me. I work in the week and can only go on weekends. I gave up trying to get the tellers open. I then downgraded to a more affordable account to be able to pay my extra money from my savings to the cheaper account. I signed the papers. Today I realized that the gold account is still open. I must add the Lady that helped me was talking to the lady next to her most of the time!

Ridiculous useless lazy staff. Taking my banking elsewhere.

Absolutely enjoyed the service I received at this branch. The coordinator addressed me kindly and you could tell that she was invested in assisting me. Spent 2 hours opening my account but it felt way shorter than that. Zizipho, the banker, was kind and engaging. She offered me great financial advice and helped with the setup of my banking app. A pure ace. Keep it up guys!

Worst experience ever ,doesnt matter how much you as the client do ,put in extra effort ,going there ,spending hours in that bank to make sure your business is in place and to run smooth ,it ends up in an disaster,every time.Worst service I have ever experienced from any entity in my life.

Absolute worst service i have ever experienced from a financial institution.Be prepared to sit for minimum hour plus before anything happens. Beyond useless.

Disappointed, always had good service but clearly those days are gone now. Not impressed with how we were received and handled. Felt like we were being shown the door the whole time while.

I was absolutely amazed by the service I received from Belinda Khupe. Special shout out to her for making my day and achieving such excellent service.Iam very impressed. I opened my first FNB bank account with her on Sunday and she was polite in every way, not many people can deliver great customer service but this lady definitely did a job well done. Very informative and the account was quick and easy to set up.Keep up the good work Belinda.

No help at all and how can you only have phone to call it really delays the process

My card arrived on the 3rd of December and more than a week later, I STILL have not been notified. Staff here are beyond incompetent.

Maby the best customer service I have ever received. Super fast, friendly, and done in half the time they told me it would take. And Business manager is friendly and always available

Will not go to this branch again.First Cape gate FNB refused to open an account if my full salary is not paid in the account and when I wanted to leave the lady didnt want to give back my bank statements that was given as proof of address.However Zevenwacht FNB helped. Secondly I sent back to cape gate as the card that was delivered did not have a pin with it and that it must be activated in a branch, however they kept interrupting me when trying to explain the steps I took to read on the app and at the teller how to activate it.Extremely rude staff, extremely long waiting period never again!

Great service

I dont want to even give one star...This is very bad I do all my stuff online and I am really thinking of going to a deterrent bank. I dont even have the words to describe this BAD services.

Must be the most friendly and efficient branch I have been to, thank you Anne van der Merwe. Wil be closing my Nedbank account soon and moving to you.

Never enough tellers at this branch. Its Saturday and only one teller on duty.

Very modern and staff extremely helpfull and friendly. Will deal again with them again

This branch dont know the meaning of customer service. All I wanted to do was change my address, after 45 minutes, I was still waiting for assistance, so I left. FNBs customer service is non-existing! What a waste of my time!

Tellers are always slow and i find myself waiting almost an hour most times just to deposit money, there are 3 tellers but they never seem to have more than 1 open, pathetic!

Horrible service from a bunch of ladies who are not tech savvy and dont know what they are talking about.

I avoid this branch at all costs, always a really long wait!

Poor poor poor poor services.I want to withdraw money higher than my daily limit.I am waiting for 55 minutes in the line and only ONE teller open.

Worst experience please don’t visit at all if don’t have any work in home so you can come N sit for whole day it’s not busy but there is no staff to assist you

Ok

Long lines, seems a bit slow.