Super service, thanks Autoprism! After an initial hiccup getting into the premises as it looks like Fort Knox, the service was superb with regular updates and photos and the end result repair was excellent.

If you looking for a panel shop that does Excellent work. Auto-Prism offereds fast and reliable services, very happy with there services...

I am a manager at a finance house and I highly recommend that you do not take your car here, if your insurer instructs you to do so, refuse it and request another place. Took my car here after minor damage to right rear door and panel only to have more damage done than repair. Requested this to be remedied and second time around still not fulfilled. Paint job was dismal and they damaged more panels than the original area I claimed on. Just sad that there mission statement says they wish to be the best, that will never happen. Eventually moved my car to a different establishment. My car will never be the same again. Digusted.

The worst garage to go is Auto Prism. I dont want to attribute their unproffesional services to colour, but I think skin colour is still a big issue in our society. My Insurance reffered me for quotation to them. I visited the workshop and assessment was done on my car timeously. I was told to wait for it within 48 hours. I didnt get it even after 100 hours. I called them more than 6 six times but they keep telling me to wait. I was tired waiting i decided to go to another workshop in Goodwood. His white brother was willing to help me with the little money l had and i got my car fixed while still waiting for Auto Prism. Bad Service Autoprism. I only received a phone call from Jerome after they read my e mail ge asked me if i still need it which i declined. Sincerely, i appreciated his call but though very unproffesional place to say the least. I almost forfeited my quarterly bennefit, thank God his colour brother sortrd me out with no prejuidice.

Friendly stuff and very helpful during the difficult times when your car is damaged

Wow. What a shop. Clean as u have never seen. Ask the owner to show you how he cares for your car when it goes in for repairs. Well done Eugene and team

Before taking my vehicle in to Auto Prism, I enquired as to the duration of the repair, which was given as 5 days. After 5 days I had not received an update. The following week I received a call saying that due an error in their paintshop, the repair would take longer. The general manager, Mr A Bell. has still not had the decency to call me or be present during the collection process to address the fact that his companies error has cost me an extra week of car hire. Instead of simply returning a request for a phone call, Mr Bell, who seems to not have time to converse with his customers, sent a message via an employee stating that he would send an email of apology.In my opinion this is unacceptable and the company needs to raise their internal standards. Unfortunately I cannot recommend them.

They talk nice with people

Great service from start to finish!I had a specific time frame in which the work needed to be done and they were very accommodating and ensured my car was ready on time!All employees that I dealt with were exceptionally polite and professional, especially Fiona at reception who kept me updated on the progress of my vehicle.As for the work - I have no complaints! The bodywork and paint job look good as new and my car was spotless on return.Thank you for a job well done guys :)

Very professional. Incredibly helpful. Best experience at an auto company, by far.

Good morning, at the end you have fulfilled the order and the filters have been delivered and they seem of quality, at least we already have something good that even if it takes a long time to complete and they are forgiven this time, we hope to continue buying but no more lies of delivery Please, it is preferable to say 3 weeks and not 5 days, greetings and thanks we were worried about losing that money.

Always enjoy professional service at Auto Prism

Avoid at all costs. While fixing my car they left a speaker loose, my door still doesnt unlock and they damaged the tint on 2 of my windows. Then tried to convince me my windows were like that when I brought my car to them! Once they have your money they are not interested in fixing anything and replying to an email is too much effort for them. How a company with such a low level of service can still be open is mind blowing. Dont support bad service!

Some of these Google reviews had me worried, but I received great service from Fiona and Desiree who both gave me frequent updates on the status of my vehicle. Im not a panelbeating expert, but my car looks like new and the paint matching was very well done. All in all, a very pleasant experience dealing with Auto Prism!

Dont return calls or emails. Lost my parts

If their customer relations and processes matched their final product, they would be ok, however they dont seem to care about the customer and they forget to do things, meaning you have to make sure they do, both in process and job.Watch out for the 5 stars given by the people who work there.Also watch out, they tend to change your tow bar.P.S. They did offer to fix what they missed, but after the whole process, I didnt even want to return for the Nth time to have them fix the scratches they missed which were 5cm away from the ones that they did on the same panel.

I am very pleased with the excellent service. My car looks brand new like from the garage. Thank you AIB for recommending Auto Prism...:) :)

It was an amazing experience

My first time here but i seem to like this place

Id like to thank auto prism for the fantastic work they did on my car.their staff was very friendly and answered any questions I had . A big thank you to Marc,Cathy and everyone else whose names I cant remember.you guys are the best.thank you so much and please keep up the good work. Love....the lady who brought in her blue polo vivo. Baby blue was in good hands.!!!!!

3 weeks and I am still waiting for an update.I have called auto prism in week 1,2 and 3, asking for an update, each time they say they will call back, or email let me know, they said last week that they will update me next week, called mid next week they say update will follow soon, wait another week, now heading into 4th week and still no call back or update on progress. Terrible customer service. NEED TO KEEP CLIENTS INFORMED AND UP TO DATE!

Good on what they do

It is never good to complain on a public forum, but when you give people ample warning and you try your best to help but you still get poor customer service and worst of all poor quality workmanship then surely something is seriously wrong and action needs to be taken. I even shared the previous google comments with them before dropping off my vehicle.

Most insurance places approve of this place, the service is spectacular.

Auto prisms work is great however the customer service is really bad. I had my car plasti dipped about 2 months ago and at the time the lack of communication was appalling. Now my car is starting to peel and left countless messages for Gino which he has replied to me saying hasnt Paul contacted you yet. NO NO ONE AS USUAL HAS MADE CONTACT. My friends have asked about the work but unfortunately Ive had to put them off about going to Auto Prism. Shame cos their work is good but the most important part of customer service is just so bad.

From December 2018 until now interviewing the workers promise job never employe them but still posting add on gumtree of same skills.

Disgusting service is an understatement. Just a pity Google doesnt have negative ratings.

Friendly, helpful and speedy service.

The worst service I’ve ever experienced!!!!

One of Cape Towns finest panelshops

Took my car for a quote, never received the quote, called twice to follow up and no call or email from them. Would not recommend.

Customer service technically there was a couple of issues in the finishing like not using OEM fasteners to reattach the bumper and headlights that was not set correctly.

I would recommend any other place

Its a good busy business. And friendly stuff members

Really bad service. Left numerous calls and nobody calls back with info regarding my car. Pathetic

Excellent workmanship.

Very proffessional

Brilliant, fast efficient and helpful :d

Awesome and very professional service

Good and friendly service!

The devil is in the detail sir.

Very neat place

World Class experience

Great staff

Excellent service

Highly recommended

You have to pay to get a quotation

Very professional

Panelbeating shop

Number 1

Excellent!!!

Responsive

Loves Auto Prism