After months of searching for a suitable vehicle, Alain was most patient and always listening to my needs. Excellent service. Loyal customer 👍

A big round of applause to the entire team with special thanks to Clifford and Zainab for delivering service of high a standard coupled with customer service excellence and going the extra mile to meet customer expectations. Keep up the great work 🤝🏆

Awesome service, just disappointed they didnt have the specific car I was looking for

Wow! Great reception. Kerry helped me with some service history for my BMW. Super helpful, friendly and a positive for Auric Auto. Very grateful and many thanks!

Great service and smiles all around. Super happy with my new wheels!

Great service. Very attentive. Friendly staff and management

The sales side of Auric Auto are great to deal with but find somewhere else to get your BMW serviced. On a recent visit with my vehicle they spent over R12000 without any consent on my side. When I refused to pay I was escorted to the dealer principals office (Matthew James) for a discussion. It was very clear that I wasnt getting my keys back without presenting my credit card. In fact they threatened to undo the repair if I didnt pay, even though they accepted their breakdown of communication as the source of the problem. They didnt need to worry about undoing it as the fix that they outsourced didnt solve the problem anyway. After 4 weeks of haggling theres no sign of an apology or refund - just excuses. Very disappointing for one of the top vehicle brands.After writing this review I did receive a full refund into my account, with no explanation or discussion.

Auric auto Biggest fraud and corrupt company in Capetown,I Send My vehicle for service they brake engine top cover plus my vehicle aircon they damage,These guys first brake ur right car and no one listen,All management is corrupt from manager to down,After breaking ur car they give u big quotation,And workers want to fix ur car at home for cheap price.,Whats going on in this company Auric auto is a dirty mark on bmw face.!!!

Hi. Not great. The lady who assisted me was good but the out come wasnt. Cant seem to understand why a oil service on my X3 M Sport 2013 is so much. Its just a filter and oil change. My previous service for the same thing costed on special, I stand corrected, R1350. Nows it between R2000 and R2500. Makes absolutely no since. I want to keep my service records WITH BMW.Looks like I will have to find a alternate now.

Josh is a great representative and brand ambassador. I bought my new car from him. Great service.

Always excellent service at this branch. Friendly and helpful staff

My second vehicle purchased . I love the customer service and friendly environment .The lady in the mini service area is phenomenal. She is very knowledgeable and very helpful. Thanks Auric...it is a pleasure dealing with you guys...from economic

My car had a fantastic service, it drives like a new car, sheer joy! The staff in the different sections, service, reception and sales are friendly and helpful.

Housing minis and BMWs, this garage is great for browsing for a new car or getting a service.You cant get access from the main road, no matter how much you bang on the front doors. You have to go around back and up the ramp to reach BMW heaven.

My partner has had a few challenges with this establishment in the past, but they have come back blazing hot with amazing service and world class professionalism over the last year. Highly recommended to anyone wanting top class smooth service.

All I can say realy is that the service i got from them was super super excellent, the best friendly staff and assistant you can get from BMW Constantia ,and lastly they doo what they say Customer service at its best ever ,,,Keri-Lee Davis and Tessa the best Team ever at BMW.RegardsGrant Leibrandt

Gavin gave us excellent service, absolute pleasure doing business with Auric Constantia.

Great services, the lady that helped me. Tash

So far no dought of getting what you want compared to other BMW shops

Zero stars for this dealership. Not only have they damaged the storage console inside my car, but they kicking their responsibility down the road every time I reach out. Everyone had a tough year and unfortunately gives no one an excuse to damage someones property without fixing it.

Alistair the sales consultant was very helpful. The parts for my vehicle wasnt available here in Cape Town and it needed to be ordered from Johannesburg. As a matter of urgency the parts were delivered as promised. Well done Allistair.

Good place to be, following covid 19 rules i personally loved the way they welcome you and they make you feel safe.

While we had a slightly rocky start.. I have to say the staff and manager turn the relationship around. I would definitely recommend Likando and Tiaan if you looking for a good deal on a mini. 5 STARS ... well deserved!!!

Rip off of note. Management do not support staff at all. My advice ...use another dealership

Fantastic. Brandon sorted out my blue tooth and aux. In no time. Such a great guy and great service.

Really good service from sales person.

Excellent service rendered...

Could not have gotten any better the. The quick service from Allister Thanks

I have been dealing with Allistair Koopman in the parts department since July 2020.Allistair has delivered service of the highest level at all times. BMW Constantia is fortunate to have this dedicated and professional employee. An asset to the company!

Well done for caring about your customers during COVID-19. Colin and the rest of the team at Auric Auto Claremont went the extra mile to deliver a service far beyond expectations. Thank you!

If you walk into this dealership and you are approached by a guy named Chad, run out the door! he is the worst salesman on the planet. If you are brave enough to even talk to him make sure you record everything he says because his go to, when he has to deliver on his one hundred promises is... I NEVER SAID THAT! and do not pay him a holding deposit! he will make you jump through hoops when it is time to refund it to you.This is my third car with BMW and my first experience with Auric Auto. After dealing with SMG Century City and being used their exceptional service, I was delusional enough to think that this was the norm for the BMW customer service but Chad showed me flames.Went to pick up a car only to find out all Chad did was have the car washed, The car was not even registered!!!! The car still had stickers which i had asked to be removed. Upon driving out of the dealership the cars service lights came on!!! Chad did not even check if the car needed to be serviced before selling it! The car was full of scratches which Chad promised were gonna be all gone when time came to pick up the car. When confronted with this, he denied ever uttering those words.Thank you a million times to Brendon Dlamini for being so attentive and kind and cleaning up Chads mess. If we had dealt with Mr Dlamini from the beginning this would have been a great experience.The only reason i will ever set foot into this dealership again, is if i got lost on my way to SMG. Worst way to start the year.

Professional, efficient, helpful.

Claremont Auric Auto: While having my 4 series serviced, despite removing most of my valuables, they still stole coins from my ashtray, pens and my medicated eyedrops. This is totally unacceptable to happen in any car dealership especially BMW! When i complained to the Head of Services he was totally unsympathetic, unprofessional and i will certainly never ever step foot inside that dealership again. This is after he even admitted that there had been 3 cases of theft reported that week!!!Clearly these guys do not care much for customer service or reputation

Horrible customer service at this BMW dealer. I just had a stand off with some ignorant, incompetent guy there about the part they broke in my car and he told me his guys didnt touch the car and that they diagnosed it by looking at it. Then the part miraculously fell off because it was its time to.

Good service!I had my car check up yesterday and it takes overnight. Auric Auto sent a driver to pick me up and send me to work.Thank you Denise for your ride!

Would not recommend this dealership!! Purchased my vehicle without seeing it and certain issues were not highlighted prior to purchase. They also did not do the valet as promised. Lots of emails and follow up calls to resolve the open issues. Please stay away!!

You will always get a warm welcome when you come to this place. From the moment you enter

Definitely came second best to the sales representative. Who failed to fully deliver on the road fee services and repairs to the vechile that were said to be done prior to collection of the vechile after purchase. Repetitive bitter taste left in my mouth. 👎

Professional. Courteous and very professional

My first time at this branch and what an incredible experience. I unfortunately missed my initial service date, called and they gave me a slot the very next day with no issues. All the staff walk around with a smile and make you feel at home. Special shout out to my service advisor, Brent Herman for the efficient service and thorough information. Will definitely be back!

1 of the places I dreamed of working an nw Im a store man for BMW.

They didnt have the part 😭😭😭

Awesome customer service from Raees Martin. He knows his BMW!

Nice place and cars are well spaced... sales staff didnt hover..

Friendly staff, covid 19 rules in place ensuring safety first !!! Finally the gents at spares are on the ball. Well done.😀

Good service.

Professional service and frendly

I enjoyed being here. They helped me pick out a car and the staff were very helpful. Do have a look at them if you get the chance.You wont be disappointed

Excellent dealership. Friendly and efficient staff. A shuttle service is provided when you drop off or need to collect your vehicle for a service. A well-equipped coffee bar with snacks is available if you dont mind waiting.

Brilliant service from Kit, Annele and Tarique. I had a glitch on my side but you guys remained calm, patient and understandingThank you for everything. Best service Ive received.No amount of words can express how I feel.Well done Auric Auto.

Bought BMW oil for car cheap

73000kms on the clock and 3 months out of my 5 year motor plan. From going in for a timing belt(R16000) the next day it was the solenoids(R6000), the next day it was the cover for the turbo(R5000), then they couldn’t get the timing right, a week later I get a delightful call again that this time an oil valve(R10000) had gone. After contacting BMW South Africa, I had three calls promised to be returned, a promise that a senior technician will be sent to the Ben hope to check I wasn’t just paying for a long expedition of finding the actual fault. Needless to say, over a week in the workshop and a total bill of R42 000(some was fought for and reduced) The answer BMW was ....... cars are a mechanical device and that’s why they offer extended maintenance plans. Horrified at the attitudes, poor service and bottom line poor quality of a car with low mileage. on principle I’ll never buy another BMW, poor quality, poor customer care and lack of customer care from BMW head office.

Amazing place to buy cars

Spares shop is very helpful with good advice

Excellent experience

Best for BMW.

Service is bad. No one phone you to give updates on your vehicle.

I had a great experience with Auric Auto. The customer service was great and all my car machanical problems we resolved. Big ups to Hayden( the consultant who was helping me) at the Claremont branch..

Has to be one of the best BMW dealerships in the Western Cape! Amazing stock with beautiful interior.

Very helpful & professional. I was out of there in no time😊😊😊

Brents service level is impeccable... Professional, friendly and on point. His a real asset to Auric Auto👌👌👌

Seriously poor communication - If your business is shut because of a Covid infection please find a way to let your customers know...because we are blissfully unaware of this...and getting frustrated due to the lack of information....hope things improve....

Good helpful friendly service

Usually have good service from this dealership but this experience has been shocking. Tire sensor warning led to me having to replace both front tyres. Gave the go ahead to the service consultant Thursday lunchtime and was told the tyres would be at the dealership Friday morning. Had to phone Friday lunchtime to find out what was going on as I hadnt heard a word. Now told the tyres are only going to be here on Monday. I suspect they were never ordered yesterday. When I asked for a courtesy car I was told none was available. When I asked what I am supposed to do for transport over the weekend I was told there was nothing they could do to help. Very disappointing BMW.....I thought a one million plus rand car bought better service.....Update - Just went to pick up my car finally. Not a word about any of the inconvenience - not even an acknowledgement of the extremely poor service. Seems you guys missed your chance to make ammends...

Wonderful experience. Kit and Kent are great. Faried is absolutely amazing...

Horrendous after sales service. We used to be a long standing client of BMW however have moved over to Porsche. The service is chalk and cheese relative to how we were treated by Auroc Auto. We had two X5s through Auric Auto and have always had it serviced on time with this dealership. That was until both cars started developing problems. The latest issues involved work that was first quoted at 90k. After complaining this was reduced. I would caution massively against buying a BMW. Don’t even think about owning one outside of a motorplan. They will screw you for every penny. Needless to say we drove our X5 into the shop with a rough idle. The car left on the back of a tow truck due to the fact that the technicians had no idea how to put it back to its original state.We declined their quote as it’s was pure madness and daylight theft. They car has now been sold for scrap.We have just bought our third Porsche Cayenne. Never again will we go bear this dealership or it’s sister Auto Atlantic as the service was under handed and we feel like we were being ripped off. Never mind the fact that we had to call 3 times for updates on the vehicle.Never again.

Best place to buy your next car. Become part of the family

Excellent customer service from the sales consultant Reaas Martin who sold me the car

The best BMW dealership in the country

Incredible service. Wonderful community there. Loved it

Good service customer service I mean but couldnt diagnose my car first time had to book it in again but friendly agent Hayden

Yesterday auric autos showroom was converted into a restaurant when a local insurance broker - phocor besure had a thank you dinner for about 400 of their clients.Tables were set amongst and around the latest BMW and mini coopers which added a fantastic flavour to the event.As a makeshift venue it had excellent ambience.

Horrendous BMW dealer. Service department is total scam. Rip off. Try and get to you to spend tens of thousands on parts that are not actually needed. When you complain to the principal, management and customer service department you get stone walled. Dont even have decency to reply. Zero leadership. All about maximizing profit and screwing the customer and then ignore complaints. Avoid at all costs! All the good reviews below look fake.

I only write reviews to praise companies/business but I am so disappointed by the poor service received by Auric Auto that I am writing this in hopes of saving someone else the hassle of taking their car there. I have taken my car for a service at SMG at Canal Walk and Tyger Valley and both these places are way better options. The level of service at Auric Auto is shocking, the staffs math level to work out a simple quote is laughable and their responsiveness to customer queries is cowardly. I would rate Auric Auto in my bottom three of all service providers I have ever dealt with together with a certain mobile network provider and gym group.

Prompt service. Well done!

Claremont......awesome service. People make you feel at home even if you came with someone else. Their lounge is so comfortable.....I felt like laying on the couch just to take a power nap lol

Staff are great except for those who park in the EV Charging bays, Mr Auric 2series...you know who you are

After Sales Service sucks. I purchased an Opel Astra and the sun visor mirror was broken, Kent Carters the salesman promised this will be replaced or fixed, however this was a lie and I am still waiting for this to be fixed.B

Profit Maximisation only. If youre taking services from Auric auto, watch out! Read what other people have said regarding their experiences with them first, and then proceed at your own risk. Good luck!

I have never been more disappointed in a dealership! They cannot fix BMW cars and just want replace at your cost. Never will I support this place. #TerribleExperienceBMWAuricAuto

Always good to get decent service these days.

No courtesy available cars.Thou very professional. Pity they cant get to the next level of service excellence due lack of courtesy cars. Yet many dealerships charge the moon.

Lovely dealership, friendly service orientated staff, well stocked on spares

Awesome

If I could give them a minus I would. They are the worst dealership around. I literally struggled for over a month to get them to repair a water jet. I had to escalate it to BMWSA just to get a response from this dealership. They finally agree to fix the water leak (as a gesture of goodwill). I get my car back after 4 days (no courtesy vehicle given) and then my xenon light starts fogging up. I report this to them, they admit that it wasnt like this when it came in and then tell me i need to take it up with sales. I would never recommend anyone to come to your dealership.

Awesome dealership, customer service is on point and three are good deals on the cars.

Very warm welcoming environment

Wow nice cars. Its a nice place. Fast and fixed plans. And thay know there floor.

Reception having their own conversation and doesnt know how to greet

I went in for a routine oil service. Now, the engine doesnt idle, the timing is out, my gearbox is vibrating profusely and it appears my oil is leaking... Oh, and they didnt want to give me a courtesy car or spell my name correctly. I wrote it down repeatedly.

Staff Were unclear on certain things when it comes to dropping off working class clients. I am an assistant teacher/facilitator at a Autistic/Remedial school in Plumstead. I arrived at 7am as Ive arranged with the consultant to be dropped at my work place before 7:30, but I was told that she will find out and get back to me asap or email me. Anyways to make a long story short. I eventually decided to rather go to work then to wait for a confirmation from the consultants or the drivers Coordinator of YES Or NO SIR, we wont be able to drop you at work before 7:30. So I left, got to work at 7:20 which took me 12mins to get to work and got approval from my H.O.D to drop my car at Auric Auto Clairmont as long as Im back before at because My Class is writing their Science paper from 8-9:30. To my Suprise, I came to learn fast that even in a Massive Company like this there was nobody prepared to go the extra mile for a client when he or she basically pleas for help an assistant to just be dropped at work before a certain time. Please dont misunderstand me as a difficult customer, but as an Educator that had to be before 8am at work because of school Exams and that I had to sign a written warning for arriving at 8:07.Thanks.

The service was awesome as we were attended to immediately and our vehicle fitted in

Remarkable service! Attentive to the last detail! Fantastic location!

Very nice , home yet professional and business look.

I am extremely satisfied with the level of service received from Auric Auto Claremont. Ziyaad was my service advisor. He is so passionate about customer service. He kept me updated throughout the day. Keep up the good work Auric Auto Claremont.

Clinton Wheeler is a great sales person.. always going that extra mile to make sure you are seated in the right vehicle

Entrance is a problem, but very nice showroom n great cars...

Horrendous after sales service.my car gave engine concerns within the 6months period.dealership response was that vehicle was bought voetstoots and they were willing to do diagnostic test..report from vw is that is piston failure. who do you think has pay for this.Do yourself a favour ask what is dealership stance in terms of consumer protection act before purchasing a vehicle.

Professional and Awesome service, helpful and friendly staff.

Terrible customer service and workmanship. I took my car to them three times in 2017. The first time for an oil leak, a few months later encountered a new problem this time they changed the regulator but that did not fix the problem and I had to take it back. They said it was the spark plugs - so why did they change the regulator the second time and why didnt they fix the spark plugs then ? A small fortune later, I find out after taking my car to a new place that the car has an oil leak which is causing all the other problems. I paid them THREE TIMES to fix my car and now I have to pay someone else for something I thought I had fixed in 2017. Absolutely shocking service and rip off. Do not trust them at all.