My 2nd visit to have my car serviced at this branch. Once again, no shortfall in respect or effeciency. Friendliness and professionalism is clearly on display. Covid protocols are enforced. No complaints

Corlea Botha best sales manager in the Western Cape. Definitely recommend. 5 star service. Will always return to deal with her. Went out of her way for us, as she always does. Never a disappointment. Her Service is simply outstanding.

If you are planning to take your car to smg canal walk there is one outstanding adviser by the name of madeegh brilliant guy excellent service top class guy. BMW century city please make this guy the standard of service always thank you madeegh this 5 star is for you.

Excellent service.. all staff very attentive

If you are looking for a great service in buying a car this is this place, not sure if money talks 😉 but great staff.

Great service from Tyler is sales and Michelle in finance. Thank you for your superb assistance.

Quick and efficient. Ensure to book service to ensure fastest drop off

The salesman by the parts department are very knowledgeable and they seem to have a lot of parts on hand. They did however charge me a 30% fee for returning products. The parts were already in stock and not a factory order, and I literally didnt even open the boxes, so I dont see how a 30% handling fee is fair. So Im leaving a 2 star and not a 1 star only because the salesman was of such good help to me, and Ill continue to use him whenever I can.

Good parking, on a Saturday, not enough parking bays in the weektime. during my visit. Good customer service

Impressive service & facilities. I took my daughter-in-laws BMW for 10.000 check-up. It was a pleasure. They phoned me to get authority for some minor parts and when it was finished - at the estimated time.I spent the 2 hours walking over to the Century City mall for a breakfast & some shopping.Luckily, I could resist the temptation of peeping at the cars on display, when I walked through the showroom!Very pleasant experience.

Very nice showroom, staff are helpful and the F&I ladies are willing to do anything to provide the best finance option.

Very friendly, knowledgeably and professional sales person assisted me. Great cappucino too!

An amazing experience. Friendly staff. Very welcoming atmosphere. Most beautiful cars... What a pleasure to spend time at SMG.

Well, BMW will always be BMW. You will definately get what youre looking but you will pay hard lool

Really good selection of most BMW models. Helpful.staff and good location. A little confusing getting in and out, but a good dealership overall.

Great staff , exceptional service and great place to get lost in German opulence

Wonderful service. Thank you

Best service, best care and they always look after my bae so well. No place else in Cape Town for Beemers

HORRiBLE run around!!! Bought a car from smg cape Town, had an issue that was supposedly easy to sort out.I am currently still waiting for the issue to be resolved more than a year later and the run around they have given me is probably the worst I have experienced!!! Call them and get told they will get back to me... Still waiting almost 2weeks later!!!

Excellent service from service advisor Walied Abrahams, who went the extra mile to assist with the vehicles service etc... The staff are always friendly and attentive and respect there clients...will definitely conduct my cars services again at SMG Century city...

Walied (Aftersales Consultant) is the best!! Awesome service, on point, friendly and efficient.

I love Ishmial.. Go buy your car from him..Get super good coffee and read the paper while they organise your travel to wherever when youve booked in for your service. Plush showroom and scores more cars in the basement

Its bmw what can you expect. Wesley was great.

Good good good under service is best

Allways get service excellence dealing with the professionals at BMW.

They wont return calls, they dont assist you on the floor. Cars are nice though :)

Excellent service from Ridhaa (costing) and Walied (service). I drove past 1 BMW dealership to come to this one. Thank you. 10/10

I always receive amazing service from Andy and Walied. When my car is in for a service I am kept updated until my car is ready to be collected.

Always the BEST and FRIENDLIEST service!

Superb client service, from reception to salesmen. Friendly polite and courteous. Special thanks to Ismael for his hospitality and knowledgeable advice. Refreshing experience.

A big shout out to Madeegh what a pleasure been a BMW owner he is so professional and efficient ,great stuff SMG canal

Excellent service. Great staff

Fantastic fast and friendly service. Gave me a great trade in and and a good deal on my new car. Would highly recommend buying from this dealer. Ryan and all the guys and girls were knowledgeable and helpful.

Great xperience helpful friendly staff very neat & professional

Amazing. Free Coffee, all staff professionals. Great experience

Overall a good dealership, however I would encourage your management to look into the phone system and people answering the phones as it is, on a few occasions, almost impossible to get through telephonically.

Always very professional and helpful. Thanks Whalied

Very good service, from the time I called to book for a service to picking up my car. They keep you updated via sms, offer coffee upon arrival, and drivers are professional and friendly.

Booking in was quick and very friendly

Feels like home.

Great service from Alain who sold us our vehicles. Nothing has been an issue since we collected our vehicles. The gifts were awesome. The attentiveness from their finance dept and management has been great as well as the big hoo haa on the pick up day making it an extra special event. Even my son received a gift. They fitted my number plates yesterday and even came to fit the plates at my house. Outstanding.

Friendly staff helpful.

Replaced BMW badge chop chop staff always friendly and helpfull

Always friendly and efficient service from SMG with great communication

***** OUTSTANDING BMW SERVICE 5 STAR *****I don’t normally take time out of my busy schedule to write reviews as I expect good service anyways.However SMG Century City needs to be mentioned for providing outstanding customer service to me and my family. I like to single out Clarissa Friederich, who has been with this company for many years and has assisted us with previous vehicle transactions over the last 10 years. Her product knowledge as a Sales Executive is superior to any Motor Vehicle Sales Executive I have come across and I tribute that to her coming from a family of motoring enthusiasts. I am over 50 and have purchased many cars over the years, but if you are looking for a professional person who gives you excellent advise and after service... look no further.Trading In Cars at SMG Century City is just as professional and there is no need to shop around as they have Traders competing for your car and the values offered for my cars were always good.Finance is taken care of by Belinda Hughes who has an unparalleled success rate and she fights to get you the best deal without you having to do it yourself. It couldn’t be easier.The Workshop Manager Johannes is somebody I have come to respect and his team adds tremendous value to the company. Mororplan or not you are in good hands.Ryan Rheede is the young & dynamic Dealer Principal,who manages the operation which works like a well oiled machine. For me coming originally from Germany I appreciate seeing this type of business and it’s a pleasure coming here.If you are in the market for a new BMW or a quality 2nd hand car you can’t go wrong at SMG Century City.

Went there to get advice. Thoza explained all the questions we asked him.

I went to test drive a Suzuki Jimny standing at SMG. The throttle stuck and the car shuddered, telling me they didnt test drive it beforehand. The salesman said hed have the workshop check it out and let me know.Almost two weeks passed, not a single call from the salesman. I Also sent an email, which wasnt replied to.Ended up buying a different Jimny from the Ford dealer in Malmesbury - the service was 30 times better.

Excellent service ,Thank-you !!!!

Just love this place Craig Arries at Parts you tops dude ! Warren Ah Chong will see you definitely in a few weeks !

Wow, a lot more of beautiful & solid cars. Im buying soon!

❤️ BMW and 😘 my new T-shirt too. A bit disappointed with the clothing and gifts section that was moved inside the parts section and the setup. Suppose it is geared towards online sales. I would be great at managing the BMW branded clothing and gifts shop, so much possibilities, shop while you wait for your transport and spoil yourself! The best cappuccino at BMW❤️.

You miss the staff when you get home, thats how sweet and funny they are.

The staff I dealt with are friendly, very helpful and go the extra mile

Ok place but they dont have drivers to take you home or no courtesy car

Today, 14/04/2021 my 3 star rating will remain or maybe I will give guys one last opportunity in August to better your service. For the amount of money Im giving your business I expect better service conditions when servicing my vehicle. I will call it a lack of oversight for now until I speak to the manager or managing director. Today 21/04/2021 my issues have been resolved last week thanks to Waleed and hopefully will not reoccur. Keep up the corporate image guys

It was a pleasure dealing with them so relaxing

Great after sales consultants. Walied knows customer service

Ive always had mostly good experiences at SMG and have been taking my vehicle there since 2012. After my required service this time, I noticed a strange noise on my car when idling.Taking some time off from work again, I went back to SMG about the noise and was asked to book the vehicle in for the day.That means another day late to work and early from work.Then there is also probably going to be a cost involved again...

The service is always excellent, and when the M cars are being started that is special

Ismail Saliem is absolutely amazing. Knowledge and insight displayed regarding the products great. He is patient, took me through the entire process and continuously checked if I understood. SMG Definitely has gold on staff. I will be referring all my friends and Colleagues to Ismail, and SMG.

Great atmosphere with friendly staff always smiling. Covid19 safety standards vert high

Efficient friendly staff

Excellent service

I would recommend them to BMW owners in Cape Town. Great service. Madeegh was on the ball. Thanks

Absolutely amazing. Brilliant atmosphere that is both conducive and friendly. All thanks to the outstanding team that certainly knows what theyre doing. And in some instances, they know what you want before you do. Nothing short of excellence.

First of all my bluetooth transmitter was stolen from my car while being fixed. When I complained about that I was told that its my mistake because they advise you not to leave valuables in the car (I didnt expect that I have to remove every small thing from my car). How I can trust someone who is going to steal anything left in front of him to fix my car?Second thing, I was having some noise coming out of my alternator, first I was charged to get the car diagnosed by someone experienced. Then they said they found the problem and gave me a quote around R4500 to change some belts and pulleys to fix it. I was told in the phone that the noise was fixed. when I went to collect I found out that the noise is still there. Then they said the whole alternator needs to be replaced for 17k and the belts replacement was just a part of a service that would need to be done anyways (I was told in the phone that its the fix not a service). I asked to see the old belt and the pulleys. They claimed that they got rid of them. After lots of fights they finally brought me the parts and they were in a very good state and they acknowledged that.I finally got a refund after lots of unnecessary debates. I just wanted to say that the problem was fixed completely somewhere else for R2500.0 instead of R22,000.0This all happened in November 2018.

Awesome service. Craig Arries was super helpful. Walked happy and with a discount.

Always had very good support and service.

Excellent service by everyone I dealt with... They made the whole process of buying a car easy.

Great service received. Staff are friendly and helpful. Would recommend SMG to anyone.

Ask for Thozamile Hobongwana....what a Man that guy...a professional gentleman 👌👌

While there are water restrictions we understand vehicles cant be washed, was told it would be cleaned inside, it wasnt. The carpets all placed on the back seat for some bizarre reason, these vehicles are not checked anymore before they leave the dealership. We also had to Uber, could not accommodate me with an infant. The service used to be good here, not anymore which is unfortunate. This is not the only instance, expected more. Service needs a serious evaluation, Ive been a customer for over 10 years now this is a low point.

I recently serviced my vehicle with SMG Cape Town and from start to finish, it was such a pleasant, friendly & efficient experience. Would recommend this dealership any day! Thank you Madeegh & thank you SMG! ⭐️⭐️⭐️⭐️⭐️

Good service and friendly staff.

They will charge you for something they break on your car, and give a bs excuse, over-charge for something simple. There are more experienced bmw mechanics out there where you can take your car, just because they are bmw doesnt mean they are the best mechanics

Love the experience. Appreciate the service and most definitely love the cars

Salesman dont seem keen on helping at this dealership 😔

BMW Best German car dealership in after sales service.

Very professional and excellent service

Great service!!

The service from this dealerships parts department is a benchmark for all dealerships countrywide. Friendly, efficient service as well as helpful, communicative and CONSISTENT!. Been coming here for years and Craig, Wesley and all the guys have always given me excellent service and advice. Please keep it up!

What a great experience dealing with SMG Cape Town. Big ups to Conrad Munting who sticks to his promises. He was very friendly and attended to all our queries and requests. They definitely got a new client for many years.

Excellent service

Great service from Clarissa and the sales team. Product knowledge was astounding. Took me less than a day to commit to buying one of their vehicles.

Great dealership. They always go out of their way to help out and to phone back. I bought my BMW a while ago. Theyre always helpfull. Will recommend this dealership to anyone.

Always excellent service and advise from Walied Abrahams. Great workmanship and service always happy with this dealer.

BMW Century City has given me great service

Service was done efficiently will return again to SMG

Why I can never buy another BMW in South AfricaLet me preface with the fact that I have owned BMWs in Australia, Dubai, UK and Germany and never suffered this appalling lack of service or even the knowledge of the BMW systems from the service department at SMG Cape TownAs an overview, let me state, they have now had my car for 6 months, have not repaired it, charged my 80,000 rand and three times had me travel into their offices (1 hour each way in traffic) to collect the car, only to be informed after paying that the car is not ready yet and requires further work - they only want the money and do not care about your convenience or experienceI have a 2007 BMW 745, beautiful car that i loved.2 years ago I put my car into SMG cape town for a service, stating very clearly that there were issues with the electrical system making the car battery run to empty every time I did not drive it for 3 days.They told me the issue was the battery and so replaced it - this happened several times and always the fault of the batteryEventually after 7 services by SMG the car would not start, not the battery, there was something wrong with the electrical system, imagine my surprise, the issue was exactly as I had said 24 months and six batteries earlier.I was told it would take 2 weeks and 7,000 rand, paid up front, went to collect the, when I arrive I am informed, thank you for the payment, ca is not ready - not sure why I need to be told in person rather than by telephone saving me 2 hours!Now I am informed it will take 4 weeks to get the required parts from Germany and cost 16,000 Rand, I pay the money (they do not order unless you pay up front)the parts arrive, are fitted but they forgot one part, this time another 4 weeks and 12,000 rand which I pay.6 weeks later and several emails from me trying to get the status f the car I am told car is ready, please come and collectBusy night so takes me 90 minutes to get there only to be informed that the car is not ready at all but thank you for the payment.2 weeks late I am told, they were wrong, it was not the issue they thought, I would need to pay a further 35,000 rand and wait 6 weeks but then the car would be perfect,Not to be fooled again, when I am told to come in to collect my car, I triple check - is the car actually ready to drive away? are yo 100% sure?Yes to all, so I travel inYou guessed it, we are sorry car is not ready to collect but thank your for your payment!I, furious, Obviously demand to speak to the manager who informs me he was surprised I got all this work done as when I came into the shop he told my service manager that the car was not worth repairing as cost would be higher than value of the car!News to meI demand to speak with senior manager responsible for the work shop, takes 3 weeks to get a meetingThe story is told, he is very sorry, will come up with some way to compensate me and apologies4 weeks late I am told, best to just tow the car out as SMG do not have the competence or ability to repair the car an taking up their room.NO compensation, NO sorry for screwing you around and stealing 80,000 rand on false pretenses, just we have the money now and see no way of tricking more out of you, please tow your BMW away from the official BMW repair shop!Is this real service? do South African accept being treated as idiot cash cows? are BMW service centers not expected to know how to repair a BMW?

Just popped in for a quick oil service, nothing bad to say here.

Excellent Service. Friendly staff. Good Cappuccino. And the cars arent bad either ;p

A great thank you to Craig in parts, appreciate your knowledge and helpfulness

Great team. Very efficient. Polite. And know their stuffShout out to Louise Stander and Belinda Hughes for their persistence and professionalism

Amazing Service Support team.

Great service from the best sales executive and F&I ever.....well done Warren Ah Chong and Michelle Govender........you rock.

Great service and advice

Top notch service

Good customer service, very professional. Riedwaan is the best customer care consultant.

Best service I’ve experienced in a while. Professional. Friendly. Very helpful. I will definitely return. Well done SMG!!

Had my holiday check done and the service was good. They did try and make me replace my tyres earlier than was necessary. They dont wash the cars anymore but did vacuum it.