Thanks so much for taking very good care of our baby Lucy Rhoda for the past 13 years. Please let us know when we can collect her ashes. Kind regards Claire Rhoda

Cant help but think that a recent post has no relevance regarding the veterinary practice but more of an issue with Cape Town drivers which discredit the practice.

Clients of this business do not know how to enter or exit the parking in the approatiate way that is with inline with the South African driving law and regulations

A compassionate veterinary practice where your fur baby gets treated with love and respect . Highly recommend ⭐️⭐️⭐️

Firstly when I arrived the one woman there was on the phone then another woman that works there came in from buying stuff at the shop. This was around 6pm. She did not even bother to help me and imstead took another call and packed her food items away. I bought my dog next gaurd and as I was buying and paying I asked the woman what I could use for my cats as our neighbour has so much sand that our cats got sand fleas and she just simply said nothing. She did not recommend me anything or help me with this at all. There was a man next to me filling in some paperwork for his dog and while I was talking to her she started talking to him and helping him .I was not impressed with that at all. I took my product and walked out. Im extremely disappointed.

I phoned making an enquiry about my dogs serious condition, explained exactly what was wrong with her, enquired about price and if i could bring her in. Receptionist said shell ask the vet and call me back. That was Monday, today is Wednesday, shes still calling. Took my dog to Ou Kaapse vet, and what excellent service i received.

I did not feel like a valued new customer 😒 Instead I felt like my presence and that of my cat and kids was quite an inconvenience! 1000 Apologies for needing your services😢

Had an excellent experience.Had our 2big dogs der nd our pup.da vetenerian cud ans al my questions i needed ans 2.The reception was also of great help & every ques to the last detail she had a smile on her face.Thank You Guys luking 4ward 2my pups next visit this month

After they were treating my cat for many years it was terrible to experience that our loved cat together with us had to go through such agony and antagonism. I called in to explain that my pet had to be put down only to get such a cold response from the reception and it took several calls as they kept saying they will call me back which obviously didnt happen. To a point I actually went in and arranged a appointment to make sure my cat doesnt suffer any longer. I had to wait for the following day to get an appointment only to let me know that at the appointed time they will rather call us back. I waited for another 5 hours of not knowing if they gona assist or not. A simple call to another vet had us sorted and ended my pets agony together with ours.

It took me a few days to decide that it was time for my 12 yr old cat to be euthanized. I tried calling the Plumstead Vet to find out the procedure and cost involved. In the morning the lady told me, shell call me back. By late afternoon I decided to go there myself and find out whats going on. Only to be told she forgot to return my call. Anyway, we made an appointment for the following day at 11am. Next day 11am they called me to inform me that the Dr is running late with a procedure. Theyll call me. 12pm I called them to check if they didnt forget about me. They said Dr still busy. Only for them to phone me at 16.30. It was very traumatizing to wait for them while the cat was suffering.

Excellent Vet and great with animals but sad to say the reception staff are extremely rude and impatient which makes one not wanting to return.

This review is based purely on my experience today- as the advice and service I have received previously has always been given willingly and with a smile. There is a new shop assistant (lady with spectacles) working there who is really doing herself a disservice. I get the sense that she is not happy to be there and it shows through her irritation and impatience in dealing with customers. Important to bear in mind that not all customers know as much as what you do so please exercise so patience and customer service/ education.

Very good caring health care for my animals

Very good, Friendly service and a genuine concern for pets