Tamara In Cape Town branch gave us such a quality experience and service she is definitely excellent Brand Ambassador for Ethiopian Airlines👌✨🙂.

My flight cancelled and never knew until less than 24 hours before leaving. Then very difficult to find anyone to answer queries. Went to Cape Town Airport nobody knew anything, were sent to Head office in Strand Street where we could not get them to answer the phone. Was told the lady would do what she could and email me still nothing. This is maybe when using a more reputable Airline is advisable.

Shout out to the young gentleman who helped us book our flights today! Fantastic service. Give the man a raise

Its a safe and beautiful office next to the main road and I liked the staff working in the office, they are friendly and caring 😊

Why have a phone number if you’re not going to pick up. It is absolutely pointless.

Hmm alot need to be done

The customer service was not professional.I understand that COVID is a reality for all if us but you cannot expect a piece of paper being given should justify your interaction with your customer.You still need to give exceptional customer service and just not use a paper to push your customer quickly out of the door.

Absolutely awesome, especially the FreshStop Shop!

Information offered by the call Centre agent was totally different to the information offered at the offices.I was told to rather contact the call Centre as they have more information. So how are 2 entities of the same company not equally informative?

Impossible to get through your lines. Nobody answers . Both in Kenya and in Cape Town!!

So fantastic

Excellent service from Tamara, Cape Town office

Warm welcoming experience.

Why dont you answer the phone during business hours??? Reinhard

Excellent service at Cape Town office.

Are you open today? I am trying to get hold of you telephonically (for about 20 min now), I got directed to a queue, but there was no answer yet.

We see a lot of old reviews here and find it hard to balance same with the present service. This airline, since lockdown, has been booking flights and false representing itself as though scheduled flights are confirmed.This airline after SA announcement of opening airport on October 1st 2020, has rescheduled flights that were confirmed for both 1st October and 2nd October.This airline rescheduled flights stoping at Addis and kept mute about flights from Addis to other destinations.This airline has closed its cape town office and leave majority of its passengers wondering wether their booking was a scam or otherwise. Hopefully they will open their office on 1st October 2020.This airline has refused to reply to its emails.We wouldnt recommend this airline anytime soon except something changes.

DO NOT BOOK YOUR TICKETS WITH THIS USELESS AIRLINE!!!!!!!!!!!!!!!!!The worst of the worst airline EVER!!!!!! Terrible customer services, hours after hours, months after months and NO SERVICES from these people!

I am highly disappointed at what is happening ,why is some client getting a refund and not others,that is BS and wrong on so many levels

Excellent service from the attentive and dedicated staff.

I Was noce

No client service by answering telephones!!!!!Why register phone numbers online if those telephones are never answered!We tried 45 times!Have ticket to Chengdu via Addis A. Have to confirm flights. Nobody answers phone lines. No response to my email either.

I am battling to get a refund from Ethiopian Airlines after they cancelled their flights...I booked via e dreams, Ethiopian Airlines call center agents are directing me to call e dreams for a refund... e dreams are telling me to contact Ethiopian Airlines for a refund, I paid via EFT and not a credit card I need to contact my local Ethiopian airline office... which I did..... nobody answers the phone !!! BAD SERVICE !!

As advised by your Live Chat Staff, I was advised to call you in order to verify a booking for a Multi City booking using my Sheba Miles and Credit Card. I was on hold for over 40 minutes,2 agents answered in this time. Could not or did not want to assist me and dropped the call. This is unacceptable customer service; in fact it is NO service at all. Would you prefer that I use either Qatar Airways or Emirates in future as my preferred Business Class carrier? Any response to this complaint, may serve you well in the future.If I could give you 0 stars,I would have.Kindly advise

Absolutely pathetic excuse for a corporate office. The girls are sitting talking nonsense to each other while the phones are ringing off the hook. When I asked why they dont answer I was told because they are only two. Two people doing absolutely nothing. They werent able to assist me either. Why are you paying rent and salaries for nothing?

Wow these ladies were excellent. I had to change my tickets in a hurry in Addis airport. So polite, professional. Just excellent.

Ethiopian airlines cancelled my boyfriend’s flight from SA to Germany last minute which caused him to be late on quarantine and he couldn’t compete in races he was meant to race overseas. Not reliable. Could have cost him his future. When he eventually got the flight a few days later there was no entertainment on screens despite other airlines having this service even during Covid times.

Why have a phone when it NEVER gets answered? Why register as a business on Google if you NEVER follow up with feedback, reviews or questions from customers? Pathetic.

They have a closed sign on door, with three three contact numbers that donot pick up when dialed, this bad service may have other indicators to the way they run the airline

Very unusual setting.I imagine that as long as you are able to find what you are looking for.So,if you receive service with a smile it is always a bonus.One have to make sure that if you wish to physically go there that you know exactly where the venue is situated that you find parking close by othetwize you may be in for a bit of a walk.

Terrible. They notified us by sms that the connecting flight is rescheduled to 6 hours later.Then we came to the office and were ignored

The lady was rather friendly and gave enough information to ensure first time resolution to my queries. I felt as much trust as I usually feel when dealing with SAA. Next flight to Dubai will definitely be with Ethiopian Airlines.

I wonder how they survive with such terrible service... #poorserviceMr Waqas Bhattis Luggage is missing since 23rd of August 2019.and we have called all over trying to track down his bag. no one ever responded with feedback or location of the bag.what terrible service throughout the team, weve called Addis Ababa , Nairobi, and even this useless cape town office, there is no service what so ever. #pathetic

I had to change my ticket at Addis Ababa airport. Had about an hour between two flights. The ladies at the ticket desk were very helpful and they did the impossible. Not only I got to Cape Town on time, my bag arrived with the next flight Just after me. Was a very pleasant surprise.

Good service

I flew Ethiopian return from CPT to UK. I upgraded my ticket for the return journey (ET847). The seating was fantastic - but I was totally disappointed with the food served. I am GF and I never got a decent meal… Even though the hot dinner was GF, the other items on the tray were full of Gluten! If I had not checked the ingredients I may have been poisoned.I thought the food would be better in Business. Other passengers had a choice, I had to eat what was put in front of me. The before-dinner snacks were full of Gluten. For starters I was served fruit salad and green salad, followed by a fish-dish with tomato (it looked like it came from Economy). The dessert trolley and chocolates were full of Gluten!The service, staff, and bed were fantastic, but the meal was disappointing. Ethiopian did not even try!I am unhappy that I paid so much and ended up eating the same, boring meal that I got in Economy. I would like Ethiopian to upgrade my partners ticket free of charge from ADD to CPT when he returns mid-July. Upgrading his ticket would make me happy again. Thank you.

Its nice to visit there

Good flight attendance and very affordable ticket

Been phoning the entire morning. A WHOLE AIRLINE ISNT ANSWERING A SINGLE ONE OF MY CALLS. How is this possible?

Roxanne was incredibly polite and helpful. Approaching the office with a positive attitude will get you a positive response

Asked for assistance in seating for our upcoming flight as well as Gluten Free menu required. The lady was most accommodating and assisted with a smile . Well done !!!

Love it

Good service

Ive had to call the Ticketing Office of Ethiopian Airlines to sort out a ticket issue and had the pleasure to deal with Mr. Luyanda Mashaka.Wow, what a brilliant service this was! He was super efficient, spoke clearly and extremely professional. Well done Luyanda! You truly represented your company in top class manner. This type of service is really hard to come by these days.

Good service

Prompt and efficient service seems to be the order with friendly staff. Just went there again today and can only repeat what I wrote a few months ago, particularly helpful was luyanda Charles and roxane scholtz

Plane was filthy, toilets don’t get cleaned, entertainment screen didn’t work. The airport in Addis is a crowded and unorganized mess. Very unpleasant travel

Withouth a doubt the worst customer service i have ever experienced.

No answer after 20 attempts?

I love traveling with Ethiopian airline, you feel valued

They don,t answer the phone, or the number is no longer in use.I have tried several numbers

Do not book with Ethiopian Airlines the customer service is shocking, youll be lucky to even receive a ticket after payment!

No one ever answers the phones. Pathetic and worrying attempt at service. Overall a great airline let down by the airport and ground crew.

Haai my sister was 5 min late and she was denied to pass as she is going to dubai today is there something that you guys can do because she has to be at work today

Nice place

They lost my luggage in September, and I have not received compensation. They also dont reply to any of my emails and it seems their phone is not working.I am taking legal action now as they are a bunch of thieves!!!

Worst, worst service ever! No one answers the phone and the receptionist clearly do not know how to speak to clients and what is the point of having a receptionist if she cant even assist?

Phone is ringing - but nobody answering.

Fast Service, Good Price !!!

The Cape Town office workers do not answer calls and when one time I am able to get connected, a lady receptionist hanged on me on September 27, 2017 around 2:35 PM. Please train them how to serve customers.

I phoned at least 5 times on a Monday around 09H00 / 09H30 and every time the line was busy. When I finally got through than nobody was picking up. Bad service and this from a STAR ALLIANCE member!

Quick, friendly and efficient service

Good approach and explanation

Doing a gr8 job

Fast and friendly service.

Excellent service.

Hospitable attending to people

Excellent customer service

Never answer the phones = never booking there again.

Good and efficient service

Good customers relations

They never answer the phones when you call

Nice service

Nice place

Flawless booking agents

Absolutely horrible airline, avoid at all costs.

Nice

Long delay, overbooking and no information

Excellent

Nice reception

I call but no one picks up

Love this airlines

Good experience

Good service

Good

Friendly staff

👍👍👍👍👍

C the top travel agency

Yes I love this place

Good cooperation

I think Ethiopian Airlines is the largest African airline and it covers almost all African capitals. I hope to open a line to both NDjamena and Tunisia.

Treated kid and respectable