One of the worst service you can ask for.No system in place always ques of peoplePhones are never answered. Always invoice problems

They are good at attend their customers including those on the que. Though they are having enough hands, i felt like they is few available on the counters.

Dont expect the staff at this store to to eagerly help you with any issues regarding cell phone account queries. They are not interested and will tell you to phone the customer call centre. A way around it is mention that you want to upgrade then they swamp you with eagerness!

I left my ID there when I came to do s sim swap only realised 3 to 4 days after went back to find out if they have it cause honestly I wasnt sure turns out they did and the kept it safe for me... Big up to this outlet I like it

My dad and I visited the Galleria mall yesterday. Had to go to Telkom. We were greeted at the door by the most friendliest and helpful guy. Sorry didnt get his name.Strange enough it was not busy as usual. I often hear people complain about the terrible service they receive at this branch. I totally disagree. We were assisted by Siya at the front desk. We needed guidance and info. He was the most accommodating person Ive dealt with after a very long time. He guided us and gave us all the information we required.Thank you Siya for your professionalism, keep up the good work. Telkom definitely needs more people like these 2 guys. See you soon.

They dont stock the latest cell phones

3 counters servicing... I was 3rd in line with 3 clients being served and waited well over 1hour... Funny thing the ticket says estimated time 35 min... Take note that there are approximately 7 clients in total in the store... Counter number 3 assists someone with no ticket... How does this work? ...how does one customer take more than one hour... Is it poor service or is the store under staffed?

Service used to be excellent...now after covid we have to wait in long queues to get in and be served

Something is not right with this store. i have been to stores but non is like this one, the service is not even poor it is far worst, its like employees are in wonderland they dont know what is happening and whats to do. useless useless beyond my imagination. PLEASE TRAIN THE EMPLOYEES.

Worst service ever. Stay away from anything Telkom.

4 hour 43 min wait to get to the front of the queue. I have never experienced employees work slower. 5 Employees attending to the customers!In the end when I was next in line I was told I can leave due to the network being off, that they were not able to assist anyone any further.

Telkom is probably one of the worst experiences I have had. I wish I never had to deal with them. Their cordless device is a RIP off and doesnt work properly.

Always extremely busy. Staff are very competent unlike other branches. It needs to be made bigger with more ppl to assist.

Cancelled my contract for wifi.Absolutely no aftersale service.Everyone shifting the blame to the next person when you phone Telkom.

Except for the long ques, they have dedicated staff with service experience, they do not rush to get the customer out for the next, they help until he or she is fully satisfied with the query at hand

A cable was stolen 2 weeks ago. Telkom could not manage to get a cable in 2 weeks time. It is still not replaced! In todays world who takes 2 weeks to fix a problem? Telkom thats who. PatheticThe responses from the owner on other 1 star reviews are also pathetic. We will try to do better. Well Telkom try harder, you are not getting it right yet. As a matter of fact its even worse now!

Pathetic service. Always more than an hour wait. When you finally get to someone the only help you will receive is a call centre number. Which will never be answered due to technical difficulties; if youre lucky enough that the number exists in the first place. Getting money back from Telkom is harder than drawing water from a stone. Deserves much less than one star. Complete waste of time.

Too long wait period for service

Went to the store to purchase the prepaid LTE router package. The service was good and the process was hassle free. They were very helpful in explaining all the points of the package

Busy little shop but always very helpful and friendly

Service is poor . Had to wait almost 2hr before I was served. I would have put zero stars if they was an option. People who came after me went way before me. Very very dissatisfied. 😠😠😠😠

Always a long line of people.....make sure you have two hours to spare. Very close to our government departments idea of fast turn around...

Well all of the other comments are 100% right.Dont even try to call .... They never answer.Dont even ask about stock... They never have.Dont even visit the store... youll wait for ever.Waist of your time.All based on recent 2017 June experience.

Best service Ive received from any Telkom store. Shout out to Junaid Mohamed for excellent customer service

Doesn’t even deserve one star. This has to be the worst shop I have ever been into, only two sales people, you have to stand in line forever and ever and absolutely no customer service whatsoever.

Can I email you guys my cv so that you can reach 5 stars?

Good people to deal with, however the ques is too long.

Ive called the store and it rang for close to 15min, the frustrating thing about this is that i have been to the store and the telephone is literally arms length from the consultant, even while i was there and after waiting awhile to see one of them, the phone just rang with no interest shown from none of the consultants, i know this is a good way to vent but some sort of action needs to be taken here, telkoms reputation has gone down the drain, how do we get assistance, i also applied for a data dongle on monday and they said 24hrs it then went to 72hrs, and now 4 days later and nothing. Someone needs to do something and do it fast.

Helpful staff but be patient as its most of time busy

The phones never get answered, worst telkom store in SA.

Great

Eventually walked out in disgust after the third time trying to get assistance here. Only 2 counters open. 3 other staff wandering around 2 of whom looked as bored as can be and the other walking from 1 back door to the other fixated on the noise (music/ video ??) coming from his cellphone. Oblivious to anyone else in the store

Good Customer Service and friendly Staff.

Always a long wait but the staff are friendly and helpful.

I havent seen such a shop that looks like its run by people from the street. I applied for a contract on the 16/10/2016 (sunday), was told that there was no stock and that my application wasnt approved instantly but was told that Ill be updated and that they are expecting a stock on tuesday 18/10/2016. Tuesday came and I received a call saying that the application was approved but theres still no stock and the manager is calling to get the stock. On the 28/10/2016 I received a message saying that my device is ready for collection I should just bring my ID book, I went to collect the phone on the 31/10/2016 and to my surprise theres no phone they still havent got stock but no one could answer me on how was then the message sent to me for collection and I was that I applied for a black phone when I wasnt the color. Im so disappointed in the service of Telkom the are so pathetic and act like they know nothing I waste my time and my petrol driving to collect my new phone only to come back with a broken heart. Telkom Galleria should just be closed some of those people seem not to know what are they doing or do not care. One of the excuse that I got is that all the Telkom stores do not have the stock, which is hard to believe but Ill prove it myself because I trust them no more. 👎👎👎👎👎

Professional, happy, knowledgeable, and quick. Depending on queues and their challenges.

The service in this shop is pathetic. The staff is rude, unwilling to help, arrogant and the computer system is allways off line.

Excellent service from Bongani Zimu. He is an absolute star at telkom. We da to wait over an hour to be served by him. His demeanor is fantastic and calming. Well done Bongani!The service agents checked within minutes what we needed and directed us to the counter, this helps with people that do not need to wait! A huge improvement from previous experiences.

No service level rating as the tellers totally ignored me standing in the queue because their system was down. Visited the shop as the self service system also does not work.

Service was excellent. Problem was the long wait.

Always long queues. Approximately 40 minute wait. Even if you require to pick something which literally takes less than a minute you still have to wait. Not very helpful.

If this is the level at which all Telkom Direct stores are managed than Its sad to know. When I go to that store I know I will not spend less then an hour waiting in the line. Recently bought two contract tablets at that store and was not given my screen guards that were supposed to be free - now when I call to enquire no one picks up so m forced to go in store and wait the hour in the que... worse of all there is a tall slim Indian guy with lots of piercings that is so abnoxious...

Telkom, I just have no words..🙄😒Take a coffee, stand in line, if youre lucky your problem will be resolved....

Slowest service ever received!!!! Always the longest que! Require more service counters please

This number just dials and dials. When you get thru you get a hello and the phone is put down on you and them starts all over again just dialling and dialling.Why is nobody doing anything about this poor service this store is giving and surly it drags down the business brand!!If I was asked to hold and waiting for 10 or 15min I would be okay with that but the way this store operates is questionable.

Good service

Very efficent and highly recommended

Fast service

Staff friendly + helpful

Good feedback from one of the customer care agents there.

Not pleasant. Service slow - 45 min waiting time. Long queues

Terrible service. Dont have stock of wireless routers. They are so slack that they dont have a clue as to availability. Went there again at 9.15 am on a Sunday.....long queues already so early in the morning. Only one teller available...........why is the Telkom direct shop service so poor?

I cant even rate their service if I cannot get hold of them on their land line.I have called on numerous occasions and they never answer. I cannot drive to the mall every time I have a query.They are useless.

They have 1gb data for day and night

Not happy at all still waiting for my wireless charger that supposed to get with my device when I signed up for a new contract.4 months gone still waiting.been to the store many times.Getting tired of this pathetic service.

You can wait an hour plus and still not get stuff done. Worst store in KZN.

Poor service. Long delays

This store does not answer their phone and when you go to the store they say that everything is up and running. But when you get home it is not!!! Not impressed.

Quick and convenient service

Staff very helpful

Extremely poor service. Ques very long. Expect to spend a long time waiting to be served

Friendly staff but the wait is long.

Very bad no1 answers ur calls

WORST SERVICE EVER.ITS AS IF THE STAFF ARE DOING YOU A FAVOUR BY ATTENDING TO YOU.IF YOU GO IN ON A WEEKEND BE PREPARED TO SACRIFICE AT LEAST AN HOUR BEFORE YOU ARE ATTENDED TO

Very bad and slow serviceNo answering calls or emails

Best service and friendly staff

Nice place to shop

Thank you for just being there at the mall

Worst customer service ever

Ok

Worst customer service. Arrived at 2h30 got served at 4h30(hence only 8 people in front of us). Three of them were referred to pavilion including us.

Worst customer service

A nerve place to be

Slow

Helpful

Calls are never answered!

There is a number that nobody answers!!!!!!

Nah, not good

Useless

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