Awesome experience, Spa the waiter showed real patience with the children, the manager Kido, came and checked up on the service… would definitely recommend…

Its a very classy restaurant with good music ... its good for couples 💑 and they have big tables for groups. The cocktails have a bit of liquor and theyre amazing.

The vibe is always in great. Love the food and drinks. Im never disappointed when Im there .

The Capello based in Vanderbijlpark Emerald service is so poor, we waited over 30 minutes to get our food. When we finished eating we waited almost an hour for the waiter to give us the bill, no one even cleaned our table after eating. We sat there with empty glasses and plates full of bones! Worst service ever.One waiter Karabo was assisting all tables. Capello should consider hiring more staff or be prepared to lose customers. I dont see myself coming here ever again.

I found the service a bit unprofessional, plates are held by hand and not using a try, tables were sticky I used my own wet wiped to wipe down. Waiting for the food took too long and our waitress kept disappearing on us.

Considering it was an easter weekend, the experience was absolutely ridiculous. Poor service is an understatement. Incorrect orders on all food, food arrived cold. Under staffed and no atmosphere whatsoever. 5 tables got up and left. Not well managed at all. Will most certainly not be going back and will not recommend

Its an interestingly decorated place. The fadora platter is wonderful. The service has gone down though. I would advise that you keep your orders simple and dont depend on the waiters. Order the ciders or beers you expect to have for the day at once as theyll coming in an ice bucket, keep your food choice to the menu (avoid excluding or including items) and ensure that youre up for the turn up after 9 on weekends.

Woooow the place got vibe

Our cocktails were great and my pizza was lovely, unfortunately the couldnt get a cheese focaccia and greek side salad order correct for my wife. First the have the foccaccia to someone else, then they brought a plaon house salad and then a herb foccaccia. 😥

Food was good but we waited long, and they gave my foccaccia with mozzarella and chilli to another table! When the foccaccia arrived 90 minutes later, after my partner had his food, it was the wrong order and I asked them to cancel the order. Was a big disappointment as it was a Saturday night date. Went to Pizza Boss also at Emerald afterwards, and received a delicious pizza in 10 minutes time. Having said that, the lady that took over from our initial waiter at Capellos was lovely although the order was a disaster.

Great food, great service.Definitely will visit again

1st time there so impressed, great family and chillas place

Had lunch at Cappello Emerald Casino.The prices I found to be over the top for food that was mediocre....nothing to rave about We were a group of 8 of which 3 were children.The restaurant at that time was NOWHERE near full although it was a public holiday and there appeared to be only 2 waiters who had to see to all the customers. The drinks ordered were served fairly quicklyAfter our food order was placed it took 1 hour for the food to arrive.The waiter seemed ok and apologized when I complained but thats where it stopped.I called for the manager....a black lady who gave me fullscap book to write my comments on....(which I did together with my contact details) and assured me itll reach the owners. To date I havent had any response.The next time we visit Emerald resort we will opt to eat elsewhere.

Beautiful environment...

Good service from staff and clean

I enjoyed the food very much but the only problem is that they take for ever. We waited almost 2 hours for the food.

Great staff they have nd their manager Vuyo perfect

They dnt even deserve tht 1 star a gave them, worst clubs and the waiter😭😭😭Im even shocked about my experience yoh

Chilled via its my birthday today

This place is in fire. The food is good. The bevs. The djs on point. They know how to throw a party.

Just been to your Parys branch, The food is very expensive for what you get and not tasty at all. I ordered beef kebabs and salad and got 2 mini kebas if they were 10cm by 2cm it was a lot the salad was lettuce and 2 baby tomatoes cut in half with onion.I will not be going backto any branch.

It was great life experience here, Staff where great as well as the food

It nice place people like to drink,special Friday late it get busy

Good food, good vibes.

Relaxed..family vibes .Enjoyed my wifes birthday

The food is average and dry. It is also not necessary to play the music so loudly

The food was not like other cappellos that i usually go to

Great place for food and entertainment but food is expensive

Nice ambiance, safe parking in Emerald

I was there on the long weekend the restaurant wasnt busy but service was terrible food came after an hour and our meals came 20 minutes apart from our family, the manager was running around and screaming for menus once two other tables got full she was carrying tables and knocking over chairs the food wasnt great as well and when it got to us it was cold , would not go back

Food took over 40 minutes

This is the worst place ever! We went to sit down at a table and the waiter ignored us. Then he took pictures of the one couple again ignoring us. Other people came in and he almost jumped to serve them. This waiter is RACIST and only want money for African people!

Nice time we had

Received the worse and racist experience at Cappello while celebrating my sons 7th birthday at emerald. We were a group of about 16 people including kids and we went to book a table.We waited over 2 hours for food and the staff had such terrible attitudes included the manager on duty. Eventually we cancelled our order paid for our drinks and left as other customers had come in after us received their food and drinks before us and even left before we got any attention.

Beautiful place but I had the worst service ever. The person I was with had to watch me eat because for some reason the waiter thought we where share, who told him that I dont know. I asked to have my waiter changed but no one took me seriously. I am not going there again...

The fact that we have to leave our alcohol there, I dont think its okay coz its our money😡😡😡

💫

Good service

Its nice being there, even the food is delicious.

Great food, super service and safe place to chill and enjoy clubbing moments and fun. Not child friendly.. Situated in a great area of Vanderbijlpark.

Good stuff good food and nice drinks

Wow guys! Dont have drinks on your menu if you cant make them. Nevermind actually have the ingredients in stock.Your waiters have no idea whats going on or what things are called. Your tonic is flat. Service is quite sad. You have prestigious products on your menu that you charge a decent amount for so I suggest you up the service.

I met the love of my life😅

Amazing!

Place to be

The place is a vibe

❤

The service on New Years is unfair.. We booked a table bought, drinks and our table was given to another group of people...The waiter was extremely unfair, rude.Before midnight even...I ask people do not even bother going there

Good food, good service, good vibe.

It is chilled before 21h00, but if you want to party, stay after 21h00.

Recommended place to spend your weekend in The Vaal Area, if you want some tertiary students/ young professionals nightlife vibe.

Cappello at the vaal not so busy .grate vibe

Bad service,

Bad music. Horrible, slow service and unhelpful waiters. Watered down cocktails. Okay food, not awful but not great either. Could use a MAJOR make over.

No intrested to help you and about 75% of food on menu not available pathetic

Most disgusting food I ever ate in a restaurant.I actually rate them zero stars!They will never see me again!!We were a group 15 and except for 2, none of us enjoyed their meals.

I cant put it into words how awesome the place is🤩

This is the third time I come here and I am completely dissatisfied with the service, they hardly have any stock and the menu shows completely different prices from the system.

Nice

Get in and out before 21h00. Different and real noisy crowd after 21h00.

Always spot on with customer service

Best waiters and food

I served with a wrong order, burnt ribs and the calamari was not fresh with bad taste.

Loved it every bit of it

The staff is welcoming

Good Vibes

Great atmosphere

Nice

No service

Not always up to standard

Nice place to be

Dancing till you drop

Nice

Super

From kgopa

Long wait for an order!