Loved the idea of going for a massage every month and Moimooi Spa is making my dreams come true! Thanking Shiehaam for all her assistance, guidance and professionalism! Will definitely recommend!
Wonderful experience. Staff are friendly and professional and the treatments were world class. Thank you
Very friendly staff ...enjoyed the day.....will continue
They have amazing specials and some of the staff is truly super people. Well worth going to. Vouchers for a visit here is just the beat present.
After an appalling interaction with Dianne (customer service manager) - who tried to bully me and didn’t listen to my issues- I was pleasantly surprised by the call I received from Angelique. She was professional, well spoken and resolved my issues within minutes. Owners of MoiMooi should hold on to this staff member as she is an absolute gem!
Absolutely, love the spa and their friendly staff, I am so happy I took my friends advise to join. Money well spent. This is not a luxury for me its a need, after a long week or month you need to be able to relax and spoil yourself because no one else. Put yourself first and join today.
I would thank the MoiMooi Spa for being professional and the wonderful services rendered to me in Pretoria my Manicure and Pedicure was awesome friendly staff and happy faces I would recommend everyone to join you are saving looking and feeling good thank you Moimooi Pretoria you guys rock
I would like to thank MoiMooi for their excellent services always happy staff and treatments are amazing when I walk out of the spa i feel like brand new person thank you moimooi
You dont even deserve one star! Horrible service. The manager at the Pretoria branch has poor management skills. You never get a booking as all dates are unavailable. I had a booking for tomorrow and was informed per email that my booking was cancelled. NO reason was provided. I had to phone and was told that there was a fire. I took vacation leave for Tuesday, 13 April 2021 and my booking was cancelled. I cannot go for treatments during the week and usually no bookings are available during weekends. There are so many complaints I have regarding the terrible service, too many to mention here. I did send email but they are ignorant and dont give you a straight answer also doesnt answer your questions.Administrative and management are pathetic. Worst service ever. This is a shame as the staff at MoiMooi Pretoria was amazing
Had the most exhilarating experience at the moimooi beauty spa.The atmosphere was completely relaxing. The massage treatment I received was exceptional. The Staff was very professional. Definitely a place I would more frequently visit.
This is the best concept ever, WOW. We have been using our membership for 2 years in Cape Town and have received so much value, we love the therapists. In December I went to the Pretoria salon, OH MY what a treat. You guys are the BEST, the salon there is just amazing, we had the most WONDERFUL experience. Thank you Moimooi for this membership, we are you customer forever.
Told them to cancel my subscription they still took my money. Thieves. Dont even try it. And worse still you never get a booking...all dates are always unavailable.
I would like to thank Shiehaam for assisting me making my first bookings. Its been a struggle to get appointment.Thanks Shiehaam really appreciate your patience.
Very beautiful place,serene, clean band very relaxing with friendly stuff and welcoming too,the couples massages me and wife are getting every second week so we took our girls for facials and swimming.
Outstanding. the best place to be. Shiehaam provides an excellent abd exhilarating service , great customer service.
That facial was sooo lekker
At the spa, I get an amazing treatment, Im just frustrated with their booking system and call center agents, when I call them, they never pick up my calls ever, they debited twice, I try booking online and it always says unavailability of space on all dates, and when I try and call no one answers, and I desperately need help, I cant be paying this much every month only to forfiet, I must just cancel my membership once.
I was debited twice in October 2020, I notified them and i was told that I wont be debited in November 2020. In November 2020 i was debited I called and cancelled my subscription. My account is still being debited, Dec and Jan gone. for that i will not recommend any one to subscribe to their packages.
Very peaceful quiet spa ...staff Is very helpful and lets you feel @ home ...its become my 2nd home from home
Professional but friendly. Therapist makes one feel at ease
The call center and accounts department is a total mess! They changed our monthly amount from R199 to R399 in 1 month. With no heads up. When you try to cancel they have a million excuses.This combined with the struggle to make apointments and the constant change of the process to make apointments made this a miserable experience !This is really a shame because the staff at the innersoul spa was amazing!
Awesome staff
Wonderful!!
Such a brilliant concept, so terribly managed
Very average...