Second service booking was confirmed by the service receptionist, when I got to the dealership, the service department was closed.. Casper was very helpful and apologized. Kia Menlyn is far from where I live but I chose to go to back after the fanatic service that I received from Casper and team last year. Sorry Kia Menlyn, I guess you wont be seeing my car again.

Kia Menlyn will definitely be the reason I stop buying Kia cars. I received such horrible service from them, in actual fact I didnt receive any service at all. I had to refer my matter to Head Office.

First class customer service as always. Just a bit concerned that all people for drop off at 08h00 squashed into a small car.

I wont be rating this for tedious service I experienced.

I just got my cars clutch plate fixed and I discovered that the Air filter hasnt been changed during my services to KIA. The last 3 services were at Menlyn. Thats shady guys. You need to solve this for all my payments.

Super impressed! Great service. Ask for G Man if you need a car . Well done guys.

Terrible location and hope I will not have to go there ever again

First my car broke down next to a deserted road after KIA Menlyn serviced my car a week before, and did something in the petrol tank that got stuck, and after many phone calls, they fixed that. Less than a month later, again my car broke down at Irene Village Mall. Kia Menlyn is not able to send out anyone to assist me, and referred me to rather contact KIA Centurion because they are closer to my location. Menlyn is 10km from Irene Mall. Kia Centurion then said they do not send out anyone to assist and advised me to rather contact KIA Roadside assist. I tried to Google that number and could not find it, then again, I contacted KIA Menlyn, and asked for the number for Roadside assist. The lady said she used to have the number but dont anymore, she would have to google it for me...absolutely pathetic...I am seriously considering selling my car, just because of the poor after sales service.

The service was of top notch. I really was satisfied with how everything was handled.

Would like to thank Mr Grant Mosley .. He was very patient n helpful he made everything so easy for me to get the car I want.. Hes so professional I will forever recommend him and Kia menlyn to others

Very helpful at spares department. Thanks again for your help

Just difficult to find now that they are renovating.

Last week I gave up but decided to give it another try. Vast difference. Was greeted when entering the door and welcomed. Car sanitized at drop of and the service agent offered a further inspection should I require it. Much more satisfyying experience thank you!

Ive had my Kia for two years now and I absolutely love the car. This branchs service is awesome. My car went for a service last Wednesday. I had a personal issue come up and needed to have my car ready earlier than expected. I called in and spoke to Casper who was accommodating and understanding with me. Thank you Kia Menlyn for awesome service.

Friendly staff members and good customer service.

Kia Menlyn offers the best service I was assisted by their most friendliest sales man Mr Lowani and I test drived one of the awesome cars.

Bad customer service. Really expected more when purchasing a new car.

It was a great experience ..... thank you Vanessa for being patient with us even when doors where about to close..💝💝💝💝

Service department - well, cutting edge quality! Their service team is honest and kind. They always check if you are sorted and helped. Their prices are competitive and great and they will beat any quote you might get. The quality of their ultimate car service is outstanding and they are honest and do not try and engineer problems on your vehicle as to make money off of you. They will also always wash your car after a service.You will definitely not regret servicing your car here. Excellent value for money and customer support.

Friendly professional staff. Good experience.

Alison Orpen is a star! We drove off in our new Kia Rio in less that 24 hours from the purchase. That is what excellent service is all about. What an asset to the Branch. Monica Kriel

Good

The three stars is for the sale agent and finance/admin lady.They tried their best.Manager leaves much to be desired...arrogant.Do not judge a customer by what they may drive in with and base buying power on that.All customers need to be treated with respect

This rating is based on my own experience.I have had several vehicles serviced at different brands. But check in took 45 minutes. I needed to call to follow up. And after specifically asking for my wipers to be replaced, I was informed when I got my car that “you should replace your wipers”... yes, I know, I asked you too.I also have let my service contractor know that the engine oil was not completely topped up, it was poorly washed, oh and a bolts missing.So sadly- I do not recommend... great car, bad service.

Friendly parts sales representatives! Kia part prices though are not so friendly...

It is seldom to find people like Sheriff Mabasa who has a zeal and enthusiasm in servicing clients in the special manner that Sheriff has rendered his service to me at Kia Menlyn! Sheriff, thank you and you are number one with superb service towards Kia clients and you truly add value and raising a bar to your organization. I really salute your sincerity and commitment towards your job. Kia should value such an asset that you are in the business! Keep it up! You make a huge difference in the hearts of Kia clients that they may always want to be serviced by you at Kia! Well done my brother! You have proved beyond doubt that, your grit and determination towards your duties for Kia Motors are your second nature!

THe service was perfect...

40min checking in a car for normal service? Two staff members? Client service not on their priority list.

The show room is great and the cars in there are well set. You will have a great time when looking for a car and the people there are amazing.Next time you go there ask for William, he is great and will make sure you get the way option to fit you budget and even go the extra kilometer to get you great.Great place to go for first car options and great deals

The car business is decidedly sleazy in South Africa. Not at Kia Menlyn though. They have a 5 star service department that, at the very least, made me feel comfortable handing over the key

BEST PLACE EVER TO SERVICE YOUR CAR THAT PEOPLE KNOW WHAT THEY DOING XXXX

Mark-salesman was very professional and friendly. The same goed for Marie who did our application for finance.

Great customer service

I had an amazing experience from the minute I called to find out where exactly they were located to the minute I drove off with my new car fitted with the number plate and disk.Keaoboka Kea from KIA Molapong is the personification of excellent customer service, professional, friendly and always ready to answer questions no matter how obvious they may seem.

Expensive and no extra effort was shown. I had to go and get the service book myself after the service to make sure they sign and stamp it. However nothing was wrong with the service itself. The car was also returned clean

Dealt with the parts department, very friendly service, salesman had great product knowledge

Took my car for a 1 year service and it was completely painless and the service I received was excellent.Someone however did seem to have used my car to get Chinese takeaways as there was sweat and sour sauce spilled in the central cup holder and a pair of chopsticks left behind in my car.

THEIR SERVICE IS OUTSTANDING,, THEY VERY PROFESSIONAL TOO

They always put their clients first. Willing to listen and help in a professional way. Thanks

Good service still not finished so I will rate again

Not very happy with the way they do thinhs. The only time they do things faster is when you buy a car but service and repairs... Nope. I took my car in for service, technician diagnosed problems with coil. I gave them a go ahead to fix it. Paid. Then waited for my car for six weeks. When i called nobody knew when exactly would it be ready. Finally when they were done, the word UNFORTUNATELY emerged! 😐 Your car doesnt start but we can push start you to go get help... I couldnt believe i had to pay again for a start they broke while fixing coil. I cant recommend them for anything.

It was amazingly awesome

Excellent Service from Eugene Herbst at the Parts Department. Provided me with the quote and info I needed within 5 minutes where another Kia branch could not provide me with the same info this whole week.

Excellent aftersales service

Nice and big dealership peace of mind

Everyone is just so friendly, from the gate right up to the service advisers. Im definitely going back.

Best service ever, the staff there is very professional, friendly and up to speed..

Service is so poor.. I would not take my car for a service ever again. So disappointing.. Take your car for service and it will come back with problems that you will have to pay

Good service from staff..very help full...

Best service ever, everyone is friendly I took my car for service in January and I was happy and today I went for the free health check and I am just happy with the friendly service... thank you thank you thank you.

On 27 Dec 2018 i send me KIA workhorse to KIA Menly for a 30 000 km service because the company closed and i need the vehicle ready in Jan 2019. Mr Jamie Watson the service advisor did not do his job, on Jan 21, 2019 the front brakes on the vehicle failed, not even 1 - mm padding. Send the vehicle to KIA immediately , needles to say the service manager is not available, and the only response :Oh the brakes only last for about 20 000 km and we will have to order new pads you can leave the vehicle with us.NO excuses, no we are sorry but yet a Free Vehicle Health Check had been done?How pathetic, KIA builds a Great vehicle, and KIA Menlyn destroys the KIA Name... due to unprofessional after sales service to the owners.DO NOT MAKE USE OF KIA MENLYN TO SERVICE YOUR VEHICLE!!!!YOU WILL BE SORRY.

Handing in my car for a service was a breeze. Five stars to Rienie for excellent and friendly service.

Awesome Service

Be aware...it better you go to another service point as I been to kia menlyn over 3 times and I go every week as they fail to fix the problem ...they taking chances

Best service ever had thanks guys

I bought a car at the dealer and service book was not updated, i went to the dealer to drop the book for update its been 2months now still they didnt even update the car now the car went for 30000km and I didnt receive jack & spanner

Service was so good.

Poor service from admin staff. Difficult protracted booking in of car for service. Treated like a criminal when they did not accept a payment notification from the bank. Will never go there again. Love my little Kia Picanto though.

Very good sales consultants and they have the latest models on all there models

Bought my car last year August, my sister referred me to Kia Menlyn, she convinced me to choose Kia instead of the deal which I already had. She was promised a spotter fee of R1000 by the sale person. Believe me the money has never been paid up.I inquired about it and every time the sales manager says they will pay it next week. From 2017 August 15, now its 2018 August next week my car will be 12 months old.I am very disappointed and angry about this because I hate people who make empty promises.

Excellent Service

Worst experience ever!!! Second time I serviced my car here and second time it werent washed, worst of all is that there was grease marks on my car (see photo), when asked why my car was dirty the consultant said Sorry sir, it just came out of the workshop... same as last time, just one thing bothers me, my car was the first one in the morning??? Luckely I have the choice to go somewhere else next time and hope for better!!!

Friendly staff...wide range of services offered include car sales, services, and washes after service

Friendly & prompt service.

Friendly people, was helped with a smile. It wasnt as busy as it usually is. It takes about 30 minutes to book your car in for a service.

Avoid this service station. They will very soon, if not yet, have a manslaughter case against them. They twice failed to identify that the reason our Kia Picantos brakes fail, is due to a broken brake cylinder. Every time the brakes failed, they serviced them without identifying the reason they failed. The endangered the lives of my family, including my 5 month of daughter by allowing us to drive with faulty brakes.Had similar safety issues with our Rio after they also plenty of times handed back the vehicle, claiming that they resolved the issue, but indeed had not. They take short cuts and endanger customer lives.

Staff dont no stock and I had problems getting correct stock

Great service, hopefully getting new car soon

Worst service ever took my car breakpad health and service. It came back worse than wgem i took it there. Ever since then i have been visiting them everyweek. My car is my office now my business has stopped due to the bad service. Honestly i regret taking my car there.Am stuck with a unhealthy car now.....

Great service

It was a very nice experience

Super friendly staff

Great product and exceptional service by Alison Orpen.

Best service ever

I buy a car on 27 July 2018 until 2day the disc expered on 30 July since then m still wanting 4 the New disc and the number plate its nerly 2month m fed up with them every time they give me excuses poor service i even got tickets for expered disc

Great people friendly helpful awesome

Took my car in for service, the broke my boot, the hydraulics cant hold it anymore. They refused to fix it.

Unless you have someone that can drop you off and pick you up dont go there. They tell you to arrive at 7am. Then you do and told that the driver will only leave at 8am. So you wait. 8:15 the driver comes in and softly asks who wants a ride. Hope you hear him, else you have missed your ride! 10 people jump up and you are all asked to please squeeze into one vehicle for drop off. Then the driver disappears for 5 minutes. At 8:25 you finally leave the dealer. He then continues to stop at the garage to fuel up. Jip. I kid you not. Je then asks the 10 people to decude amongst the.selves which rpute he should take and who to drop off first. He gets lost and takes roads full of traffic and if you are lucky eventually at 9:30 you may be at your office 13km away from the dealer you enetered at 7 already!

Very good service

Sheriff, I think Service Adviser. Makes me hold on the phone for 12 minutes then drops my call. Pathetic and unprofessional.

I get R1000 for every successful referral

Bad service. Nothing like standing out in the cold why some incompetent git fills in a form.

Great showroom

Never been to the place but had a great service on line by ( Kia) the lady who works there.

Friendly staff did not buy a car. Just browsing around

Friendly service, kept me in the loop daily

Cheap cars

Recieved awesome service

Very good service from all

Nice parts department

Great service

It is like a Goverment Department.

Excellent service and courteous

Honest dealer

Excellent services

Took my car for a service. Got it back late the afternoon and dirty. Service was OK for the rest.

One car on the showroom floor. Really?

Friendly service

Worst Experience in buying a car in my entire life!!

Service is good