Had a great experience. Grace was of stunning help. Got the best service ever from Grace. 5 star service from Grace. Really got royal service there.

Useless u have specials but no stock. Stop advertising things that u dont have or maybe u dont even have a sale its just to get people in the shop. Not one off this rings in stock or any where els to be find

I cant even complain about service because there isnt any. No one wants to help you, information is incorrect and continues to change, vital information is left out and not shared with the client. You have to call about 10 times for them to answer when they do they dont even want to help you. Ive never seen such bad service in my life, i will never shop at American swiss kolonnade again.

Poor quality product at very high prices.Poor service and worse after sales service.Very disappointing!

They were out of stock of a ring that I wanted for my wife. The sakeslady went out of her way to find it for me and called me to say she had it in store and was holding it for me. That is great service.

Yesterdat I went to buy a wedding ring set on behalf of my son. They didnt have it in stock. One of the employees drove to Eastgate mall to fetch it for me. The called me when it arrived. EXCELLENT service.

I am so upset with this shop, 1st my husband bought me a ring and not to happy, I wanted to exchange but they wouldnt assist, i did not wear it because it was to big, after that they charge me to make the ring smaller, second I must wait 5 days for it, I phoned them and ask not to send it away that Deonne Leroux will sort my ring, only to get there and my ring was already sent away.This is poor, I want a refund and the ring will be bought somewhere else

I bought my wedding ring here

I have tried to phone them for more than an hour and no-one answers the phone, phoned 26 times in a row with no answer, wouldnt even give them one star, pathetic

Didnt get any assistance after 15 minutes, with employees just looking at us. Ended up going to another store.

Good and friendly service

No jewelry box after purchase

Never been

AVERAGE SERVICE