I still dont understand how this office will decline to implement a court decision for curatorship, when all the required documents were submitted to court. Whos powers take precedence in this case? Why is it difficult for this office to communicate with family members than take a word of some whos not even related to the family.

Phones & emails not answered. Overcrowded, so dont want to go in if not necessary. Is there any other way to check if a Letter of Authority ha been issued? Soooo frustrated!

After 18 months of trying I still have not been to get our layer appointed as executor of my stepmothers estate. Many attempts to contact anyone responsible have gone completely ignored.

I reiterate that their service indeed doesnt deserve a star. If the goverment cares about the peoples dignity they will definately send a person to investigate this place. Its indeed heart breaking how they treat those in need of their help.

I had to go back 3 times when applying for the Letter of Authority. Being assisted by different people on all 3 occasions, all asking for additional documents. It would have been much better if I had a complete list of all required documents after the first time going there.

This is another one of those Government Departments with bad service, long queues and a unhelpful attitude. Spent 4 hours in line, requested to get the phone a number or an email address to do a query on a late estate. Was refused any number or email and told to get back in line and wait for assistance. Then they just walked away from me with no care.

Its been 3 months i havent received my guardian funds , and theyre service is very much poor 👎😠😡

The service in this place does not even deserve a star. What a pathetic guardian fund section. They treat people like we owe them while its our childrens inheritance. I know they not gonna do anything about this but Ill write this review anyway.I went in to request application forms I was told to que just to get a form their lame reason is that they cant give forms without verifying funds. What the hell does forms have to do with availability of funds.!!!!

IM FED UP OF THIS PLACE. ITS TERRIBLE !!ONE LADY WHO WORKS THERE WAS SO MEAN AND DISRESPECTFUL. THEY ARE SLOW AND THEY DONT ANSWER THEIR PHONES 🙄ABSOLUTE NONSENSE !

Service is horrible!! The lady at the counter just sits and have chats with people they know while we waiting for service.Counter 27 to be specific!

I had to keep on trying. But were helped in no time. Patience

One year later and nothing has changed. Still does not answer any phones no matter when you call. Im in Cape Town and now have to incur additional costs just to get feedback simply because no one answers a phone. Something needs to be done about this!

Spent 2 weeks trying to get someone to answer my phone call ..... Tried Durban and Pretoria

My daughter school fees havent been paid up to now. Went there 5 times cleave in the East had to ask time off from work. They cut the queues whenever they feel like. You will swear this is a loan you came to borrow from them. Emails were answered but forwarded to a certain name for response and that person never responded

Service - oh no, what service? Whatever they call it, it sucks!! Plain and simple!! Not even worth one star - NO STAR AT ALL.

How does one get through to the guardian fund, this is the most frustrating process one goes through,where you dont know where to get assistance

It is a terrible place to be,the lines are quick but I have to admit that Friedeline Strauss is the worst person to try and deal with,absolutely useless. The direct line is never answered or she says lunch from 10am-3pm,she never replied to emails no matter how often they are sent...going there is pointless because you need an appointment made with her but how do you make an appointment with someone who is never available. This is a inconvenience and disgusting service. Furthemore it makes me wonder if this person even exists or works here,however i have to give respect where it is due to the people behind the counters,namely the gentleman at number 33 and the lady at number 34.

No one is answering the calls,are they closed or what?

The service is at most poor, there are a few individuals who actually do their work and if you lucky to meet them, Then you will get what you want. But generally the way they provide their services is very poor. expect to queue for at least 30 minutes and it can be up to 2 hours or more. For appointment letters there can be 20 to 30 people but only one counter open to serve everyone, and the same person who you order the file with has to go and look for it whilst the queue is getting longer and longer. As for calling the offices, that is a waste of your time, an average of 1 call will be answered on 20 calls that you will make.

Another government facility, state organs knock in late and never forget to eat lunch

If you know where to go, you will be help, but you have to sit and wait. Make sure you have all relevant documents.

Phoned early on a friday morning. Got answered within less than a minute. Got all the advice and service over the phone straight away (regarding making changes to a trust). Relevant application forms were e-mailed to us. Ms Molefe in the Trust department was a wonderful help and provided excellent service.

We queued from 7.30 am. then had to queue for 2 hours to get a survey form, when we eventually got to the estate controller it was 10.45 but was told to come back tomorrow as it is to late to assist...I sat a watched 4 people go through the estate controller after me.......my personal opinion is you are not black you will not be assisted.

Nothing really good or bad to say..

Truly sad that this is the type of service we have to endure from our own goverment....

Takes too long to get things done, not enough people at counters

How is it that some functions regarding the guardian fund are centralised to Pretoria? I have been calling and emailing Sandra for weeks with No reply. Must i now drive from Polokwane to Pretoria for assistance. Its really unfair

Appalling pushed from pillar to postStill no satisfaction

The employees are very rude and they dont care about anyone who comes to them for assistance , they always ready to say next !!

BAD, ... website not operational, no one answers the phones, and if someone does pick up it is only to put the phone down again. An all I need is a contact list with e-mail addresses!

They were actually open for business....

The lady put the phone down in my went i try to explain what happend i think it is very rude

DISGUSTING SERVICE NOBODY EVER ANSWERS IF THEY DO THEN THEY PUT YOU THROUGH TO AN EXTENTION WHICH IS A NASTY WAIT NOT HAPPY WITHIS SERVICE DISGUSTING BEHAVIOUR

Its my work my daily bread

Queue for hours! Under staffed and only serve public until 12:30!

Not answering calls at all bad service

Is there anyone working at this place? Been trying to phone for 2hours at every extension but just a waste of time

Never answer calls.

Understaffed and procedure leaves a lot to be desired..

Very busy place evryday

Poor service