ID application process for my daughter took 15 minutes... I even forgive the long wait in the que. The only home affairs that wanted to help us.TIP for newbies arrive no later than 05h30, I know they only open at 08h30 but that way youll get a ticket number which guarantees entrance. Avoid disappointment when they cut the que and send people home. If you cant stand for too long bring a chair & snacks. Dont drink too much water while still outside youll only have access to toilets once you make it in

Went in for a passport application and received such friendly and efficient service. Everyone was very helpful. From start to finish it only took an hour.

Queue on the outside was daunting but service once inside was very quick...this despite challenges with their system. Application for my ID was done in about 20mins...Big ups to efficient and friendly officials.

Wish I could rate this home affairs with a 10 out of 5!!!!!!!Oh my golly I cant believe this home affairs has such a low rating, I was there this afternoon and from walking in at the door straight through to walking back out, I received the best and kindest service Ive received at any home affairs.Im truly thankful for this amazing experience, and I didnt even wait long... From start to Finnish must have taken me 15 min max and I didnt even feel the time go by due to the fact that the people there are so friendly!!!!!!Never going to another home affairs again, was my first time here, and I would advise it to ANYONE! I even had a conversation with the man helping with my documentation and he made me laugh!!!! Like yes, I laughed in a home affairs, sounds so out there, but looking forward for my collection, I know its going to go just as smooth.THANK YOU ALL FOR YOU KIND SERVICE!!! Truly chuffed and super grateful!

Your service is like you guys are a private department of home affair excellent service keeping up its my second time visiting that home affair and I been served very quick in both occasions 👌🏾

I have been here since 7am .Service is quick at the photo booth.n last thing must clean the home affairs. No 1 is cleaning this place aowa

The staff was very helpful. Dont understand payments being on a different floor to most services.

A rather bittersweet experience.I went to do application for birth for my daughter. As home affairs is popularly known for its long queues, my husband and I decided to get there as early as possible, 5:30am to be exact so as to avoid waiting in those long lines. Weathering a cold snap morning we were greeted by the security who advised us correctly in which queue to line up as there are multiple queues.Unfortunately for us the office only opened their doors on that cold morning at 9:30am due to a memorial service which was held for one of their employees. Quite frustrating but with all due respect, I think this could’ve happened outside of operating hours.Nonetheless, once they opened and allowed us in, it took us no longer than 20 minutes to get our daughter registered and her birth certificate issued immediately. The lady who assisted us even went as far as to issue us our marriage certificate( R20.00) without hesitation, I commend her for going beyond what was required for us.Tip:If you are married, it’s advised that only one of you go to do the registration as long as you take both ID’s, copy of ID’s, marriage certificate and proof of birth from the hospital.Also, please adhere to all COVID 19 regulations.

Oh wow. Went for passport renewal. No hard copy photos required. No forms to be completed. I was super surprised with the fast and friendly service received. The lady at the photo booth nr 1, super friendly and efficient. Lady at counter 7 to do the application, very friendly, casher nr 1, thank you Ntate. All and all, in and out in an hour

🔊Ticket number 336 to Photo booth 3 Very fast service in there, I spent less time than expected.My passport was ready in just 5 days!

Application for unabridged birth certificate taking the whole year!!!😖😖 I came here million times only to find that the application is not even processed, I filled in those forms but status is still the same.They dont even deserve 1 star.

Morning all my name is sabelo mkhwanazi am truck driver doing too much cross border Maputo and Swaziland RSA Lesotho Zimbabwe ,Namibia and Botswana my please help me my passport is blocked at golela Golela Border Post

Took me 3 tries to get a simple passport. Applying was simple but picking it up was a pain in the but

Under the trying pandemic conditions, the staff were very helpful and efficient. Operations under very difficult conditions are very well managed. All personnel went above and beyond to assist us and other customers

I called the number on the website a few times, but it did not go through.Can I have another number or an email address please?

They do not answer their phones at all. I have not even been there yet and they have already dropped the ball.

They dont even deserve 1 star at all. They are lazy, cannot manage long queues, are not strategic. They mostly know taking tobaccos outside for long hours.We waited more than 5 hours infact incomperency

Took 43 minutes to apply both new passport and ID card, staff was incredibly friendly and I would like to appluad them all! One week and I had both my smart ID and Passport on the pickup it took about 2 .5 hours.

The metering guy full of attitude and not helpful at all

If all branches had this service,we would have a happy nation!This branch delivers their services flawlessly,I spent max of 2 hrs renewing my passport.I had a little hiccup regarding my expired one,the supervisor sorted it out for me efficiently after the lady from the counter told me the problem could be sorted the following day! I was very impressed with their obviously efficient system and super speedy service. Well done Team

I went to the Pretoria Home Affairs on two separate occasions. First to apply for a stolen ID document and few months later for a new passport document application.Both instances I was quite surprised at the times one has to wait. When I went to apply for a new ID smart cart the time spent was almost 2 hours, and one can understand as it was the end of the month and I did arrive there only after 11AM. The collection of the ID smart card was quick and efficient (the ID was ready the following week!).Application for a new passport was very quick. In and out in about 40 minutes and I arrived there at about 12PM. What really impressed me was that the passport was ready in five work days! I always believed it takes weeks. Collection was also very quick having arrived again around 12PM. In and out in about 40 minutes.Pretoria Home Affairs Department deserve more than just 5 stars! Their system works and the staff (those who have served me) was friendly and efficient. Thank you!

I was dreading a trip to home affairs to obtain a Retention of citizenship certificate. I was served both times by a Mrs Christina Botsoletsi (Sp) and what a pleasure. Quick, charming and efficient. All of our home affairs departments could take a page out of this book. Thank you for the great service.

Very helpful and quick

We had a great experience with Susan that works there.She helped us allot and gave us all the information that we needed.Citizenships on the 3rd floor.We need more people like susan in the government sector.The South Africa government must seriously consider going online with all processes like other countries.

Ive been to this branch several times. So far, my experience at this branch has only been excellent. The branch staff working as a unit to provide citizens with the best service that they can offer.

Went in to renew expired passport. The whole process was a breeze. Light years away from days of old. For starters there was no paperwork. The queues moved briskly. Just pay attention to the announcement of your number for the next queue. I was there for less than an hour and half.

I was very impressed with the service at this branch. I went there today to apply for a passport. I got there at 11:30 and was done at 12:30. Quick & efficient service.

I applied for a new ID and got it after 3 days of applying. And then applied for a passport and I was told it will be ready in 2 weeks, within two weeks I had the passport. Best service ever at this branch.

The lack of efficient infrastructure is at least mildly overshadowed by friendly staff. They have potential to do a great work, but honestly, can someone fix this place internally. Waiting for documents that should take max 3 days, takes 9 months and longer. That is unacceptable and a brings shame on South African people. So sad.

Efficiency at best. Rynhardt Oberholzer’s review on the office was spot on and very helpful in securing parking and knowing which queue to go to. Thank you. I was in the queue (3rd floor; about 17 people ahead of me in the queue) by 6:30 attended to when doors opened at 8:00am and was out by 9:30am. Staff were kind and helpful. There was a member of staff available as early as 6:30am, making rounds ensuring each and everyone was in the right queue. It was such a delight to see efficiency and transparency.

I arrive at 11am for baby birth registration up to now we havent received any assistance.Moms are waiting outside babies are now crying non-stop and no one is attending us.It 2 hours now officially only come out to check if the line is moving yet since from then no one was allowed to go inside.Bad Batho Pele Principles...

This office is terrible beyond compare. Staff is incompetent, rude, and gives preference to certain individuals over others. Again, this office is an exemplary instance of our government as a whole.

Since 11am is now 2pm, no assistance. All they do is up and down. They took 10ppl before 12pm. This department is so disappointing.

Coming for collection of ID for 3 times... 3 consecutive days.. Every day theres a new story, lack off communication as I speak I am in a que under the sun since from 7am

I went to Pretoria to cancel my old (married name) passport and reapply (in my maiden name) for a new passport. I did EVERYTHING correctly. I went upstairs and changed my name back to maiden name with my divorce certificate. I stood in the lines I needed to stand in. I paid the money I needed to pay. I sat in front of the people who took my finger prints and my photo and applied in the computer for the new married name passport. I sat there while the lady dealing with my application (whos manners were left to be desired) when she called the manager over, who came and overrode the system to cancel my old married name passport so that my new maiden name passport could be issued!! I got told everything was good and my new passport would be issued in 10 to 20 days! Well..... I got a text saying they couldnt process my application and it basically boils down to the fact that nobody can understand that I want to cancel old passport and reissue a new one with my old maiden name! I have called Pretoria, I have called the contact center. My advice is dont bother because I have received all sorts of different stories about what is going on. I have never in my life, experienced such bad service. It is unbelievable! I feel sorry for the people of South Africa as this country is in trouble when the people dealing with a simple matter of cancelling an old passport and reissuing a new passport in a maiden name, just cant simply grasp the idea and do their jobs! Unbelievable

System was down the whole day nd in which no one could communicate the reason nor for how long. Nor did they seem interested in helping. The elderly sat on the floor outside and mothers with their children stood for hours. If the system is down how bout you call and figure out why and for how long. There was no load shedding or network issues at the time. Tell the people to go home then. Admin and management will forever be south africas downfall.

I was so impressed with Home Affairs Pretoria service. Went to home affairs today to apply for a passport, arrived at 14:00 and left at 14:40. the queue was moving faster than expected especially after I went to Germiston twice and being told that system for passport is offline.

Ive been outside since 7am. Its now 8:30am and the lines havent moved. Kanti what time does this *&#@%~* place open? Not even a heads up to say that theres a problem. Dont these people understand that we have lives other than waiting in *&@%* queues all day?

Staff dismissive very poor service. No explanation of causes for delay. The security personnel are the worst. DHA needs to really do better.

Customer service... waited 15 minutes for the lady to put me on hold for 25 minutes just to put down te phone. I am so cross. She didnt even try to help me.

I have been consistently impressed with the turn-around times. I gained citizenship and it was done in 6 weeks, when the naysayers said it can take years.Sure the place is a bit hectic and somewhat intimidating at first. But the staff are serious and knowledgeable. Again, very impressed.

Richard Molefe and Collins Rantho helped me with a very complex situation on my online ID application. They are very passionate about helping people and they really showed great leadership qualities. Thank you to these gentlemen.

Had quiet a good experience, their system works well in my opinion and I received my things within two weeks

Lots of patience required, try and target midmonth and as long as you have all your papers, you will get through it.

Hi there, I would like to commend this home affairs office. I applied for an unabridged birth certificate for the first time and they processed the application then and there. The birth certificate cost R75 and I received it on the spot.Unfortunately I cannot say the same for home affairs as a whole, since I think the fast turnaround time is the exception and not the norm. With the bad press regarding long waiting times and lost applications, I was willing to pay for my application on the same day. Because I was not sure of the procedure and what was waiting for me, I was easy prey for a con artist, waiting outside the home affairs office. He took my money and disappeared. Please do not trust these skelms. You can get you unabridged birth certificate printed on the spot at this home affairs office!Be very careful!

By far the best experience I have had visiting a governmental department. I was in and out in less than 2 hours. Fast, efficient, electronic and the staff is actually very friendly. All other departments should take note. This is how government services are done right!

Extremely slow

Helpful and pleasant staff at the offices Cnr Bosman and Jess Masemola Streets

I was not looking forward to coming to home affairs. but it was such a pleasure. Everything was fast and efficient! Lets hope the collection is just as fast;)

I was at this Home affairs this morning,arrived early just before 6am,queue was there but hey,believe you me,the service was excellent,as soon as they open at 8 oclock,queue was moving fast,people were directed to their respective places with a friendly staff ,they were fast and before I knew it,we were done,it was a top class service, you guys keep it up that way,not forgetting to mention the security personnel,he was very good.

Ive been trying for SIX YEARS to apply to write my Marriage Officers exam. This is just ridiculous! I managed to write round one... which they promptly lost. Go figure!!!Come on home affairs. Get it together already please!

Dont take photos from the people outside. It is a scam, as the photos arent necessary. Inside the building they take digital photos for you.Other than that, excellent experience, and also very quick

An impressive technological improvement for South African Home Affairs - the biometric system, fast delivery and consistent customer service is excellent.

Excluding the queue time outside,the whole process took less than 10 minutes for passport application.Very well organised, world class service. I’m quite impressed.Now let’s hope the collection is as good too.fingers crossed lolAlrighty, I just picked it up this afternoon.Total time from application to collection 3 days.Bravo to the most wonderful,efficient, highly professional folks at this office,especially the lady at the counter.Well done Department of Home Affairs!!!!

They open at 9an really. I have been waiting from 6am and nw its after 8:30, still no sign of opening the doors. I am outside freezing as I type this.

Excellent assistance in a civic matter long overdue. Great service.

A pleasant experience. I was surprised at how quickly everything moved. Make sure to speak to the person at the Info counter before you start.

Fantastic service, went to apply for smart card and passport, the following week I got an sms for collection of both. Thanks for the awesome service guys.

Only because there is no option for no star. Applied for Unabridged marriage and Birth Certificates on the 13th of March, came back 3rd of May. You first queue outside, then upstairs by the greeter, who checks your stuff on the system, then you wait in another queue only to be told it’s no ready, what’s the point of the greeter checking the stuff. All government run institutions are beyond useless, everything is chaotic. The staff, government and Minister of Home Affairs (ok he is a moron so I kind of understand) should actually be ashamed. The only thing they are competent at doing is saying ‘The system is offline’

Last week friday, I went for passport application, wow the service was amazing. am still in disbelieve. keep it up!!!!!

Like What the Majority are saying - Ive also got my Smart Card in just a week. And the people there are super friendly. 😭❤❤

The war on ques isnt being won. DHA is losing that battle. Come early, its your best chance, otherwise you will spend a day here.

On saturday past I went to Home Affairs Pretoria to have my biometric data captured after completing the new online based ID and Passport application. I was dreading having to do this (based on previous experience), but I was pleasantly surprised by the efficiency and speed. I was in and out in 30 minutes. Well done DHA.

Two years later, 2019. I went to collect some documents. What an improvement. There are 3 separate rows now. One for applications, other for Visas and a third for collections. Two years ago it was one row.2017, I went there for the 4 th time to apply for an official passport. System is always down. Be careful of paying cash for new ID card.It was their the second time, got registered but system was down. I was advised to pay cash. Waited and after 2 hours i had to leave since I have job responsibilities. On the 4 th time i finally finished official passport application and when I requested to also sort out the id card. They were not able since I was not supposed to pay cash ? What do I do know 😔🙃😕

Guide to this home affairs office:Parking: There is a open patch of ground just past the home affairs office (on the right hand side if you turn left on Nana Sita), R15 for full day parking. You get a ticket on your car that shows you may park there.Queues: The first queue (towards Francis Baard) is for all applications, the queue in the middle is for collections (ID, Passport) and the last queue (towards Nana Sita) is for certificate(birth,death, marriage etc.) applications AND collections. There is sometimes a fourth queue but this is for old or disabled people.Other: There are people outside asking you if you need photos taken for your application. Do not use these as photos gets taken inside and they do not accept any outside photos. The ticketing system doesnt always display the number on screen that gets called so listen carefully for your number.I would recommend getting there at around 07:30 as the queues wont be as bad. Did my passport application within two hours, got a notification it was ready after five days and collected it within 30min.

Amazing service. Very orderly and efficient!Best experience Ive ever had at home affairs by far!

I had to go there with my newborn son to get him registered because apparently the law requires that since Im a foreigner!!!4 hours spent there, for something that took 15 minutes and did not even require our presence...The level of rudeness and disregard for women with small babies was amazing!

I went for an ID application a week ago and within 7days my ID was ready for collection. The workers are so dedicated to their jobs wow Thumbs up!!!

The star is for the officials, who achieve much under difficult conditions.Spent 2 1/2 hours here one Saturday, then the server crashed just after I had paid for a passport application. Have been in the queue again the following Saturday for more than an hour and the power supply has just failed. The stand-by power did not kick in. This is not a pleasant spot to spend a Saturday morning.P.S. Computer system still not up at 11:00 - advised to return next week.P.P.S. The following Saturday I managed to get the application completed in less than two hours.P.P.P.S. On the fourth Saturday I received my passport and free ID card in under two hours!

What you do to people is uncalled for and you do this because you know we are at your mercy because its our lives. our lives depend on these documents. u are disgusting and really have no shame

Got my passport within 3 day3, lines are short and well managed by the new system. Well done home affairs.

I was very impressed with the speedy service this morning. It was 30 min and I was out of there. It helps to apply online and pay through your FNB online banking that way you skip the cashier queue. There were no space at all the designated FNBs to apply for my ID and passport but I dont think I wouldve received better service at FNB than what I received at Home Affairs this morning. Good work!

Terrible. Arrive early and they only manage to help 4 people from 8AM to 9AM. Rather go to the Centurion branch.

Closing time not convenient for school kids. Kids knock off between 2 and 2. Cant collect on their behalf?

I went to apply for my Passport and I was done in 30 minutes then today I went to collect it and I was done in 15 minutes.Good Service!!!!

Very clear and professional service once you are inside the building. There is a need to go early, at about 07:00 to avoid long queues outside the building. If you are replacing a lost or stolen ID or Passport make sure to bring an affidavit along.

Unfortunately off line but officials came to inform people and gave us details of branches which were on line. THANK YOU for communicating with us! It is so frustrating to be kept in the dark (as some places do)

Tried to register my childs birth today 12 April 2016. This followed a failed first attempt at Femina hospital. Here the lady was more interested in playing on her cellphone than doing her job. Informed us to go to main office. Tried that only to wait 2 hours through their cumbersome process and was told that my wife has to countersign. Can Home Affairs employees stop acting like they doing us a favor and start doing their bloody jobs, please? I am so sick and tired of this nonsense.

Fast and efficient. Got a repost of Birth certificate in less than an hour. Thank you.

I am very impressed with the home affairs service. I went to apply for a new passport on Tuesday 21st February. I was done within an hour. This morning 24th February at approximately 09:30, i received an sms saying my passport is ready for collection. I went to the home affairs and left 10 mins later with my new passport. It took 3 days. Well done. Keep it up.

What a refreshing experience. Fast, effective system. Thank you.

This office is a joke. We came on Thursday 11 jan 2018 to double check all the documents we need to apply for the ID of my minor son. The lady who helped me on the third floor, third counter in collections, told me then, the requirements and told me we can come back next day before 4 pm. My husband asked permission at work. We arrived at 3:40 this guy Msimanga Mabutile told me they closed at 3:30 and didnt let us get inside even with the doors still open and people inside. The info on the web page said they close at 4pm. I took his name because he was extremely rude. I was taking photo of them not allowing people to go inside still on working hours and he violently grabbed me and hit me because I was taking photos. We came back on Friday 19 of January, at 3:25 they allowed us to go to the third floor and the people there told us the office was closed already. That mean this office dont close at 3:30, they leave at 3:30. At least be honest and change the working hours to 3 pm. It is insulting and Unnaceptable.

Not all the Employees are Rude and inconsiderate not helpful

Well well well, what can you say???. Unprofessional on another level,

Applied for my passport and smartcard ID, within 15 minutes I was done. I hope the collection is just as pleasant.

So I woke up early today, first one there and found out they no longer open on Saturdays - Dont go by the internet times. Some people work during Mon-Fri and cant make it during those days. Can you please at least try to open during Saturdays. Elderly people also started to come, woke up early to be there today and the looks of frustration , confusion and disappointment on their faces struck me as they knew that DHA is open on Saturdays.Service delivery down the drain.

Recieved my ID and passport within 2 weeks of application! Thank you very much for great service!

Thoroughly impressed with this Department. Applied at the Pta central branch for my smart id & passport on Friday morning 15/09/2017. Barely spent 20 minutes there because even though there was a qeue, there is also a fast and effective system of attending to it. Easy peasy order nje! Received an sms for collection this morning 20/09/2017 & I didnt even spend 5 minutes there when i went to fetch my documents at around 3pm. I am so happy! Umsebenzi uyabonakala guys @DHA, keep it up.

Outstanding, friendly service. Everything well organised. Two days after I applied, both ID smartcard and passport were ready. Unbelievable!

Very efficient. Organised. Im really impressed!

Best service ever! i went to apply for passport on the 27/10/2016 and on 03/11/2016 i got sms to collect and when i got there I did not even queue for long.P. C. Thusi

Had the unfortunate pleasure to have to register a death at Home Affairs today. Everyone was very friendly and quickly assisted me.

Wonderful service from passport department Home Affairs. Everyone polite and helpful. Thank you!!!

Their service seems to be more streamline but their systems are CONSTANTLY CRASHING. If you need to get documents done, plan to stay the whole day to avoid disappointment

Absolutely bloody poor. Walked in and walked right out. Such chaos. No one available to help or direct. Staff just sitting around chatting with no care for the massive queues.

Renewal of passports and issuing of ID cards took only three days. Efficient, paperless system👍

Received my passport within 7 days when I applied. Great service

Great service! I was applying for my passport and i was done in under 40min

The securities and the staffs takes gmoney from people before attending to us .... Asylum seeker it not fear . And it mostly happen on Thursdays

Okay service , takes long to do what you came to do , but fill in the form online before coming to speed things up!