This place has the BEST service. The way they treated me as a customer was top tier, theyre helpful and patient. I felt comfortable and welcomed by the staff. Ive delt with them multiple times and I always go back.The place is also clean, neat and tidy which is always a plus.

The service here is excellent. I was over my milage for my service and tried to make a booking for my service. The lady (BONGA) at bookings was very friendly and told me to bring my bakkie in and they will sort it out. I can really recommend them.

The experience and customer service of the staff at Isuzu Westvaal Menlyn is a place to go for your car shopping experience... Keep it up guyz

What a great experience! I only went there to get a quote for body parts for my daughters accident damaged vehicle, but Alan at the parts counter is such a great guy, and doesnt mind at all to walk the extra mile for you to help you! He even printed me the exploded view of the front end of my daughters car, so I could see what every part on the quote was, as well as where it goes when I have to reassemble the car.

I initially was very impressed - received like royalty from (and especially the gate keeper) all the way to the mechanic who would deal with my bakkie.I am fast changing my mind.I have phoned 3 days in a row to find out what is to be done to my bakkie, and got promises to get a call back and to date - nothing. I expressed that I have no other transport and that this is crucial.

Thank you, Westvaal Menlyn for excellent service. Gert Kurper went the extra mile in advising and helping my daughter finance and buy her own car this week and she is one proud and happy young lady tonight!

Michael Basson assisted me with getting a spare part for a Peugeot. The service was fast, friendly and efficient. Thank you!

Linda,Lucille & Neo where very helpful & professional. Keep up da good work & thank u 4 ur patience,kindness & professionalism. Tx

Friendly staff warm and inviting atmosphere.Busy purchasing a vehicle

Very disgusting behaviour from Bonga. Seriously pathetic. I would rather take my vehicle somewhere else. Seriously appalling.

Booked my Peugeot for a service. On a Saturday as it is the easiest day to arrange everything including having to pick it up. Then about 2 hours later I get phoned, and they say that they cant service my car as it should have been serviced in Feb according to their records as it is a year or 15 0000km. I only bought the car in September 2020 so they never updated the system when I bought it. Then arranged for my car to stay there until the Monday. So, Monday, I waited for them to ring me, as they say they will ring me. 9h00 I ring them as I havent heard anything... they said they willl sort it out quickly and ring me back. An hour and a half later still nothing so I ring again. They are busy so they eventually ring back. Saying its been sorted. I ask them what time I need to be there to pick it, once again they will get back to me.. another hour later. I can come at 15h00. No sorry for the inconvienience caused, no offer of a courtesy vehicle to pick me up, as this was their mistake. Basically I needed to do damage control and rearrange my day due to their mistakes and slow service on getting back to me. Honestly, if I knew what I knew now.. I would have probably bought another car. Dont get me wrong, the Peugeot I drive is awesome.. but the after sales service... that was a very dissapointing experience.. And at the end of the day, a car will get you from A to B.. the service you receive is what makes the difference.

Sophy was helpful with my Peugeot, quality workmanship from those guys.. Im a happy customer and definitely will go back for more assistance.

Very good experience I just walked in with no booking and the dealership assisted me and I have an old opel kadett and the foreman know older opel cars he took over the car and sorted it out.Thanks great service.

Very helpful and friendly salesperson.

Take your car elsewhere for a service. You get screened by reception and cant speak to service consultant directly. you have to leave a message for them to phone you back - which they dont. Eventually tried the online service booking function on the website just to be phoned by a sales consultant that he received an enquiry to purchase a new car.Car was booked in for a service and at the end of the day they phone you with the quote amount. You ask to see the detailed quote you get it 11h00 the next day. you email them back instantly to continue with the service.Phone them at 12h00 to ask if they received the email confirmation but then you have to leave a message and no one phones you back.at the end of the the day they havent started with your service as they are awaiting confirmation to continue with the service.

The first time I worked with Ettienne and Westvaal and I am really impressed from a workshop (DASTEK) perspective. Ettienne really gave great service, sent parts immediately and I received parts which I was told will take 1 - 3 days, the same day. A big upgrade to the kind of service I am used to from previous Isuzu dealers.

Very good,helpful.

I took my Citroen for a service 3 weeks ago. I only got my car back today. I had to wait until today for a new battery. They are blaming Peugeot parts department. But I found an email in the paperwork which stated that the part was ordered against the Peugeot part number instead of Citroen part number. The part mysteriously never appeared. I phoned Peugeot customer care yesterday and the part was at the dealership this morning. It doesnt matter to me that someone made a mistake. What matters is how they go about rectifying their mistake. Unfortunately no one at Westvaal had any interest in getting the part, following up or informing me, the customer of the state of affairs. I still believe that if customer care had not intervened the battery would still be MIA.In addition, I phoned this afternoon to ask if my car was ready for pick up. Annelize de Lange said yes, it was. I arrived 30 mins later in order to give them time to vacuum and clean the car - just in case. On arrival Annelize was informed that I was there to get my car. She promptly disappeared around a corner. After making me wait for 5 minutes she informed me that my car was not ready. They are still doing diagnostic checking? I asked her why she informed me that my car was indeed ready when I phoned earlier? She basically shrugged.My husband was with me and lost his cool at this point. Unfortunately the general attitude at Westvaal is pervasive. Eventually the owner came to us and informed us that we were being rude for yelling at the staff. I asked him what about the customer always being right? He responded by saying that the customer is not always right, but the customer is always the customer - whatever that means. He also tried to implicate the wonderful customer service agent saying that she lied to us about what was happening at the dealership?Generally I get the feeling that the staff are incompetent and cannot troubleshoot problems, once a problem has arisen they cover it up, instead of trying to resolve the problem.

Brand new building with amazing lighting

Best customer service I have experienced in a very long time. Well done to everyone in the service department.

Opel PART SALES guy is useless at customer care, I came to Opel cause a part on my car needed to be fixed/replaced. Part sales helped me and said the part will be ready In 3 working days so in a few days later i went and the guy at part sales says the engineer is unavailable he will call me tomorrow if I SHOULDNT come in. I didn’t receive a call so I went the next day. Part sales says no he is busy. So technically I wasted my time. I go in the next day cause I didn’t get a call. SAME THING. so then I said to him clearly. Call me when I CAN come in next time. It’s been almost 3 weeks for a rubber part on my car. That’s BEEN there. Eventually he calls me a week later to come in after 4pm so I do. I wait for another 30/45 min. Why wouldn’t he just be READY for me when he knew I was coming. Honestly shocking service. BUT the engineer on the other hand was very friendly and helped a lot.

Exceptional service and a superb customer experience from very personable and knowledgeable employees. Well worth a visit...

Super service. Personal attention. Thank you.

Great service and they also served the best coffee... So best of both for me 😁

Friendly customer service by knowledgeable staff. Thanks for the good coffee. At the new car sales office, thank you for all the advise to answer my questions.

Convinient place and in a main road. Enough parking. Clean and adheres to covid19 regulations

Good Service | Friendly Staff and Always Trying to resolve challenges.

Very helpful people.

Great service! The sales representatives helped us so kindly!

Great service §

Im not happy at all with the service i got in that place i gave them my car for 2 weeks for them to get a fault since the car was showing me engine light.i kept on calling trying to get whats wrong with the car they said they are busy working on it, when I visit them after 2 weeks my was still there no one worked on it for the whole 2 weeks, and along that 2 weeks i even called work shop manager he also said they working on it but all that was lie. Westvall failed me big time.

Quality experience when visiting the dealership.

Opel MokkaX was serviced in January 2021. Staff are friendly and helpful. Good experience.

Great prices for good and reliable bakkies and SUVs.

Brand new Dealership in a busy and convenient area with great potential. Watch this space for more updates!

Better place for car dealers

Marvelous service

Best service

I have never recieved such a treatment from a dealer, you guys are amazing, from management to all employees, friendly service, Best of the Best. You guys are outstanding. Thanks a lot, much appreciated.

The service is great.But sometimes it can take long to be assisted.My best advise would be to talk to Renier (Service Manager). One of the best Ive seen all around.He is always willing to help and is an absolute asset to Westvaal.his communication is on par and will always attempt to keep you up to date as soon as possible.

Good service.

Great people. Great vehicles

Great service!!

Unfortunately I cant give this a negative star rating though it certainly deserves one - without reservation this as one of the worst customer experiences Ive encountered. I booked my Peugeot 3008 in for its first service at 10k km which is basically an oil change. Having left the car at 8am the service was still incomplete at 15:30 and they close at 5pm. No valet service is offered nor do they seem to care that a car is a necessity in a place like South Africa. I had to repeatedly call to find out the status of the car; and given no update if I was to receive my car on the same day. The service center itself looks dull, grim and chaotic which really does betray the Peugeot brand. This workshop should be banned from servicing Peugeot - their abysmal service does not bode well for those who wish to purchase a Peugeot in future. Peugeot South Africa should really take this dealership to task for their poor service. I for one will never take my car here again.

Good service by Alan

Everytime weve called ,someone will call us back with feedback on our vehicle. Only for us to call again the next day. If you eventually reach someone in the service department, they dont have an idea and they will find out and get back to you... Dissapointed in the service weve received and are still receiving.

Bought a car from Westvaal in May 2019. Since then I have been battling to receive a part that has been promised to me since I bought the car. This promise was even something that made me buy the car in the first place. From one manager to the next. No feedback. I even removed the previous review as the previous manager promised to deliver after I posted the previous 1 star review. The truth is Westvaal is full of promises pre-sale but no show afterwards. I would not support them again. Think carefully before you make a decision to support this company.

Thank you for the great service.

Horrible service Ive ever experienced,ordered a spare wheel 3 months ago,I was told the job card has been issued and they will call me,till today Im still waiting.Now their phone has been ringing unanswered since Christmas eve.

GM MOTORS everything done accordingly following covid-19 rules

My mom took in my Peugeot for its first service this morning. Around 10am she received a call to say the car was ready and they will pick her up to fetch it at 11am. When she got there, the car was not ready, dirty as well. She was told it will take another hour to wash the car. Mind you, she left work because they said it was ready and now they expect her to wait another hour while they finish up. Mom asked for the invoice/document outlining what they did during the service, they said they cant give it and they will email it, still no email received. As the owner, I called them to complain and without listening the reception lady forwarded me to the service department. Very rude. The service department said I should be talking to their manager Reinier who is not there and I should call later. What kind of place is this that I complain and I must call when its convenient for people and no one is trying to address my issues? Not even an acting manager available to assist? This is disgusting customer service. I have never been treated this way in my years of having a Peugeot car.

Awesome service from Michael in the Parts department. Thank you for helping so fast with your service and feedback and for being friendly while doing so.

My mother experienced the worst Customer Experience from Frikkie Snyman, he refused to give a refund for a part that was unused which is against Terms & Conditions. She took WESTVAAL to The Motor Ombudsman who is in support of her. After that Frikkie called my mom and threatened her to remove her negative reviews or else she will not be refunded. He did not even apologize for the poor service. How distasteful. He is unprofessional.

Best car service ever. Friendliest staff.

Wow, excellent professional friendly service. Great experience. Thanks!

Awaiting my cars final service quote for almost a week... BAD BAD Service!!

Geeat service from Louis, he was so awesome since day one when we started taliking about the peugeot i wanted untill the day he delivered it to me, until to day his replies to me when i have questions, thats what we call perfect service

Went here for a car service recently. Service itself was great, no problem, friendly people etc. But check the prices when you service here! Extremely overpriced on some items, we ended up getting our brakes done at their competition for a third of the price. And R2000+ for replacing wiper blades? No thanks, that’s waaaay too much.

The service can be good sometimes. Getting hold of them on the phone is near impossible, especially if you want to get hold of the servicing department.

Good service with care of customers

Good service

If I could give no stars I wouldI went to get my car serviced and everything went well. I booked my car. Payed for the service afterwards and was on my way. Until my car started making a squeaking noise 4 DAYS AFTER THE INNITAL MAJOR SERVICE. This caused my cars engine and handbrake light to flicker while i was driving.I had to take my car back only to find out that my alternator belt was scratching against my time belts casing. They requested R642 for the belt to be changed as the current one was already deteriorating. I paid the amount with a heavy hart.Not even 2 weeks later, my alternator belt FELL OFF while i was driving on the highway i might add.I insisted they come out to my house the following day to fix their mistake with no fee attached to this service. The Manager gave me attitude saying they first have to find the problem before discussing prices.They came back to me saying the alternator pulley isnt the right one for my car and that they dont check it with a routine major service. They requested ANOTHER R690 to replace the pulley and the belt. As if Ill go back to them to screw something else up.I urge you to look on other helpful review sights (Like Hello Peter) to make sure you receive an accurate review of the place where youre receiving service of any kind.

Nice clean premisis

Friendly service from Annelise de Lange.....dealer can improve on service signage

A warm and welcoming atmosphere

Westvaal Menlyn Isuzu, asissted me from Namibia. They adjusted my Isuzu Headlights for free. Friendly, help full and fast staff. This was one of my best experiences during my six day visit to S.A.

They were cheerful, the security lady was very friendly

Washing department could be a better more clinical. Service was great however

I want the Qoutation for Isuzu 2,5 Double Cab 2020 with Roll Bar and Front Bumper 4x4 as well as 4x2 all Diesele my contact-74323494 home 2972115,

What is the use of advertising trading hours if you dont trade during those times? Just to waste a persons time.Was there on Saturday at 12, everything was closed and no one was there. Trading times end at 13:00. There were two other Gentleman whom were also there to look at and purchase a car, Westvaal if you stuck to your advertised times you couldve sold 3 more cars... What a waste of time.

I am not happy with the service i received there. I am still waiting for them to call me to asked whether I am happy with the service. Normally they do it within a few days after I servised my car

I think there is plenty of room to improve. I booked a test drive but I was not offered one and it took two weeks to process the purchase. I hope I will get my car today.

Friendly people

So my wifes and my story with west vaal started 3 years ago, we bought a gwm h5 suv from them after another dealer let us down, from the time we phoned them to the time the care arrived in smithfield from the branch in nelspruit it was about 48 hours, we had 3 years of excellent motoring out of that vehicle, Fast forward 3 years to the present we phoned them again but they had nothing that we wanted so they put us on to the Menlyn Branch we thought that its the same dealership we will get great service but no we were sadly disappointed, it took them nearly two weeks to get the car to us, once we got it it was one problem after another, first there was no sd card for the navigation, the front fender trim was coming off and the front fender bracket was bent.The problems got worse, radiator fan cowling held on with cable ties there were more things that i could mention the car went back to menlyn and they supposedly fixed all the problems but low and behold when i got the car back still no sd card the front fender trim was still broken and the bracket was not repaired. two weeks later the sd card arrived and the front fender trim also came but i will have to fix the bracket at my own cost. There was excuse after excuse with the dealer. The car sat in the workshop for almost two week before it came back what the work shop did was absolutely nothing other than press in a few clips and fasten a few things, The battery bracket was even loose after spending this amount of time in their work shop.This whole episode has left a bad feeling and i dont think i would ever use them again.In my opinion they need a wake up call.

Ive received good service here but I dont wish for my car to be out of warranty because Opel parts are crazy expensive

Bigger and better

Great service!!!

Good cars.

Overall look can be improved. I recently took my chev trailblazer in for a service. Got my car back with a replaced front right damaged brake pad. The damage cost R3900 to repair. Would recommend them.

Great

Efficient, fast service while on holiday, can relax for the rest of the holiday after having a problem rectified. Thanks to Renier and his team!

Beautiful place

Friendly and helpful

Nice test drive on a 2017 3 series.Good service from Elsonia.

I took a company fleet bakkie in for a repair and they promptly replaced the part with a second-hand one so that we can continue driving while we wait for the new replacement one.

No respond to clients, rude over the phones would not recommend this branch to anyone.

The customer relations is awesome i urge those who needs to buy cars to go there and buy the cars of their own choice. Trust me you will never go wrong with westvaal menlyn isuzu.

The staff there are very helpful and friendly, especially the manager Service, Mr. Renier Hattingh. He always goes the extra mile to help. Thank you!

The services are great here, the staff is friendly and they worked on my car the same day I booked it in😊.

June 2018: Only place in Pretoria that offers Chevrolet services. Not in the best part of town, but the service is good. A bit cramped and outdated.

Bakkie went for a service. After 2 attempts all my details were still wrong. Standing around for an hour trying to sort it out, then the lady goes out and doesnt come back, to go wash cars. My car probably shows as never serviced as my details are some random ladys details.

State of the art.

Excellent Service.

No comeback to you as promised. Filthy brand new car for sale. Ugh.

Left feeling that I had just received great value on my old Corsa Club’s service. Ke a leboga Westvaal Jakaranda!

Quick service centre and friendly staff

Quick assistance from staff and regular follow up

Excellent

E Ssssssss

Great service from the chaps there