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Mac Lab
433 Trevor Gething St, Garsfontein, Pretoria, 0081, South Africa
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Comments
De
Review №1

Truly incredible experience from mac lab. The pricing is great and the service even better. Thank you for the trouble guys. 5 stars

Fr
Review №2

Mac Lab: 30 mins to replace touch-pad and battery. iStore wanted 3-5days to do the same job...Mac Lab is just the obvious choice. I wont waste my time again even phoning iStore if I need upgrades or repairs. Thx Mac Lab!

Ma
Review №3

If i could give 10 stars i would!Super service, great prices and highly recommended!

Ja
Review №4

I had a very lovely experience with Maclab. Friendly and very responsive service. Repaired my Mac within less than a day. Super impressed with the turnaround time and general positive attitude. Thank you.

Ri
Review №5

Its rare to meet someone with such a passion for what they do, and to have such a great customer service, with incredible patience, detailed demonstrations & explanations of whats wrong and putting in the effort to help the customer. He gives you the risks, all the options and then recommends to you which option to take.He did all of this with my fiancé, and from my experience (working in a technical field) I could wholly concur that his advice with both accurate, and cost effective.Im actually stunned by how wonderful this entire experience was and how my fiancé could come back and explain to me in detail what was wrong and what they are going to do to get around it.You will not be disappointed.

Ru
Review №6

I had great service from Mac Lab, revived my MacBook. Amazing and very professional would highly recommend them for any repairs on MacBooks. Service completed within 48 hours, nothing can beat such efficiency. Top of the ice is getting a call with an update on everything. Thank you so much for being super professional and bringing a smile 😊 on my face again.

Ri
Review №7

Maclab really has exceptional service. I refurbished my mac with them and couldn’t be happier. Their aftersales service is also brilliant and their staff is always willing to help

Es
Review №8

Im truly happy to have discovered MacLab! Thank you for your professional service and fast response. I am one happy client!

CR
Review №9

Awesome and professional service from this company. Although I hate it when my Mac goes down and starts misbehaving , its the only place I go to get my issues sorted. Highly recommended .

Ra
Review №10

Be sure to address all your MacBook/ Apple needs with MacLab, received such amazing service in a relaxed yet professional environment. I felt that I was in safe hands through out and got a few free laughs as well!

Re
Review №11

JOVAN (@ Maclab)! I was so incredibly happy to find you.You are definitely the best Apple wizard of the bunch, globally!My Powerbook feels brand new. I can not be happier.Thank you very much, for your great service, technician-wise, and also customer service-wise.I have referred a few of my Apple mates to you, and will continue to do so.Cheers.

Da
Review №12

Very reliable and expert in field. Will recommend to anyone looking for a Mac expert

Jp
Review №13

Phoned them with a time critical issue and they sorted two big issues for me in less than 12 hours. Very friendly and knowledgeable

Mi
Review №14

Absolutely brilliant service received from Mac Lab, with Ghervan & Kelvin going out of their way to help. Ive been using Mac Lab (and Mac Empire) for over 2 years and without a doubt these guys are the best in the business. Ive personally worked with the Mac Lab and Mac Empire team on Apple repairs, upgrades, advice, and deals, and its always with a smile, and more affordable than our SA retailers. Honest opinion; just contact Mac Lab first before making any significant Apple decision :)

Ca
Review №15

Awesome service and very reasonable cost!

Le
Review №16

Excellent service, they are simply the best. Have problem with your Mac? take it to the Mac Lab.

Ga
Review №17

Great service and pricing...Macs Back! Well done guys, Mac expertise and support on our door step!

Th
Review №18

They are the best. They brought to life my Macbook Pro that condemned as unrepairable by other service centers.Gervhan diagnosed the problem within hours of booking it in. 5⭐ service right there.

Bo
Review №19

Great service. Consider coming here before going to weFix

Ab
Review №20

Great people to deal with. They provide the service that Apple no longer does. Kelvin and Ghervan are stars.

Pa
Review №21

Very professional service

Pr
Review №22

I ordered a 2012 MacBook Pro, with 16gb ram, and a 500gb SSD from Ghervan. Was willing to pay his price of R115k because of his good reviews here and thought Id get a good machine and after sales service. Instead, I got a broken machine that randomly shuts down, battery failed within a year at only 160 cycles and was delayed or ignored each time I brought up the need for a refund.The way they fix issues is disappointing. I sent them the error code for the laptop shutting down but for the first 2 times I brought the machine back, they either left the machine alone to see if the issue pops up again and did nothing.The fixes they come up with just take your machine backwards: They fixed the shutting down issue by preventing the MacBook from sleeping at all bringing down the battery life down to 1 to 2 hours and then telling me to just keep the machine plugged in and use it that way. Horrible customer experience- I ordered a laptop and paid top dollar for a 2012 macbook pro, not a desktop that needs to stay plugged into a drip.My refund request was ignored within the first few weeks (well within Ghervan and Mac Labs policy)Less than a year in, the new battery drops from 60% to 3% in a minute at only 160 cycles. Again requested a refund via every contact method- my refund request was ignored again, only to be told theres a 6 month policy. When I confronted Ghervan and showed that I did request a refund within 6 months, I was just ignored again.Bad deal. Bad customer service. Over paid R11500 for this MacBook Pro. Poor value laptop. Poor customer service. Low quality fixes. Not professional with dealing with returns.

Wo
Review №23

Awesome friendly service

Re
Review №24

Top quality serviceRees Williams

Se
Review №25

Gervhan and the guys at Mac Lab were fast, effective and their prices are amazing. Within an hour, my Macbook Air was repaired versus sending it in with apple and a possible 12k bill.Thank again guys.

Ke
Review №26

Bye bye istore. Response was prompt and extremely professional. Same day turnaround. The best in the business.

Ni
Review №27

Excellent service! Ill be taking all my apple products to them from now on.

Ku
Review №28

Amazing service

Ch
Review №29

Best service and same day ready. Client for live now.

Li
Review №30

Great service

Information
5 Photos
30 Comments
4.9 Rating
  • Address:433 Trevor Gething St, Garsfontein, Pretoria, 0081, South Africa
  • Site:http://www.maclab.co.za/
  • Phone:+27 12 743 5591
Categories
  • Computer repair service
Working hours
  • Monday:Closed
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–3PM
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