The best quality clothes ever..

I received good friendly service from Mr K

My sister purchased a shirt for me from the Superdry store in Menlyn in Pretoria as a Christmas gift. I then washed the shirt. I tried the shirt on and it was too small and I took it back to the store to exchange it for a larger one. The first thing they asked was if I had washed the shirt. I said yes. They then said they could not accept it because I had washed it.The problem is that their refund policy does not state that you void your return if you wash the clothing. It just states that you need to return it in original condition, and it was returned in original condition.Now, lets say for argument sake that because it went through the wash once, its condition was changed so that they could not resell it, what does that say about the quality of their clothing? And if the item was still in its original condition, what does that say about their customer service when they refuse to honour their own return policy?Also, they never told us that washing the item would void the return, if they had told us, I never would have washed it without trying it on first.I will never buy a superdry product again.

Awesome service superior quality garments

Staff are very helpful... Bit pricy, but great quality!!!

Friendly staff and helpful

Great customer service