Service was excellent. Never in past had such good service. Person that assisted me was Johannes. Made sure to give me correct package and relative information. Dreaded to go but all I can say highy recommended after this experience. Excellent!

The service was friendly and efficient, thank you. However, the queuing system is not great, you dont get a number and dont know where you are in the queue!?

Gentlemen of absolute class! 👌🏼Thank you to Johannes Moagi Shihlane for your brilliant service today, on month end too!You made my fiancé and I feel so welcome with your conversation and jokes. Your assistant from Samsung was so helpful in ensuring that my fiancé was set up right on his new phone. He even got a goodie bag with his purchase, how thoughtful!5 stars well deserved, thank you gentlemen!

The waiting on the que takes too long. I came here today and there were only 3 people working. Each customers issue took almost 1 hour to solve. Although there is one person who goes around finding out about peoples problems, it does not help much though. I foresee a person leaving after 2 hours of waiting here. Mtn should bring more consultants to attend to customers.

Best customer service and I recieved a Samsung Galaxy Active watch and a Galaxy Tripod. Thanks Bianca Piek!

Been trying to move my contract from somebody elses name into my own. Was given a form for the other person to sign and was told all I have to do is bring it back with my bank statements and latest pay slip and they will do the transfer. Upon doing this I was told that they cannot help me because their branch hasnt been able to do this for the last week because of some system error. The employee also seemed more focused on her cellphone than on her customers.She then told me to go to the other mtn in Menlyn and then they told me that the other person HAS to also be with me when doing the transfer and that the document I signed didnt make a difference.Staff are not trained properly and there always seems to be internal miscommunication. Rather than the staff knowing how all processes in mtn work, knowledge seems to be compartmentalised and you can only hope that when you visit mtn you find someone who knows something.

There is no sense of customer service: there is one or two servce agents and a waiting time of 45 minutes plus. You sign in on a sheet but there is no proper queue and they pop in anyone anytime, no matter how long youve been waiting. Oh, and they just shrug their shoulders and day the system is slow. I wanted to see the manager (Friday afternoon) and was told he will only be in on Monday. Pathetic.

Pathetic service,I am done paying for my phone.I called to cancel my contract but they continued to debit my account.I went into a branch in menlyn and my contract was due for cancelation 7 July 2021,but still they are sending me the bill statements.

Terrible Customer Service. No patience with the elderly. Employees struggle to explain products or services available and are rude with customers.

Pathetic!!! No customer service whatsoever!! Nobody knows what they are doing. They dont care about the clients. They will chase you up and down for days but wont even give the product you pay for. Pity I cant give a zero star rating

The lady that helped me was friendly, efficient and professional. She was quick to answer any questions. Very happy with the service.

Quick and friendly service. New line taken out and old number ported in less than an hour

Incompetent staff, stood for almost an hour and the person behind the counter could not work te system, a colleague showed them on their computer, he walkes back and could still not replicate the steps on his own, ends up treating me poorly because he was an incompetent person.

I ordered a phone from them. Was told would maybe arrive in a days time but definitely in two days. It has been 5 days since we ordered and employe keeps telling us the next day and and the next day that it will arrive and it never does which is false hope would not recommend this branch

I received good service from Lerato. Thanks!

Good service, thank you

Get any offers or deals in writing from their agents before making any plans, they quickly track back on their offerings if it pleases them

Waited over 3 hours to be helped. Really poor service. But this is what Ive come to expect from MTN in general

After long and winding battle with Vodacom, I decided to visit Menlyn Maine MTN store. Ivan went out of his way to assist me in resolving my issue and activate 2 new accounts. Great service is for some reason a rare find these days - thanks Ivan for great friendly service and making my day.

Poor. Hopeless. Incompetent. Took more than one and a half hour for the consultant to complete a repairs form. The information that he typed in about the problems was completely wrong and not what I told him. Stay away from this branch

Second visit to do an upgrade - cant assist as they are off line!!🤔😫

Received the best service and advice from Lethabo... You rock!

Very poor service. Waiting time is about 1 hour. The other consultants are in the room behind no assisting.

Arrived at store standing 6 th in the queue. 6 counters available but only 2 operating. Each customer takes more than 30 minutes. Shocking service and time wasted just waiting to be attended to

Received the best service from Marilet!!! A informed client is a happy client. Marilet always goes out of her way to help!

Worst store ever, no customer service at all...I bought a new galaxy note 20. After 5 days the phone started giving me problems. Was handed in and have never heard from them again...today I got billed for a phone I have not seen for 3 weeks.

Good Service, Good People👌🌻🌻👏

From tye security to the staff, youre guaranteed to be helped by any means necessary. Salute!

Dont waste your time here! Go somewhere else, like Vodacom.

Their online sales department is excellent and have helped me with all the information that I needed and also assist me with an upgrade in record time.

Professional and friendly service. The store manager (Nicko) is always around and assists whenever he can. Because of that, there is a pleasant atmosphere in this shop.

Service very slow. Unfriendly security at the door.

The process was quite lengthy to open a data account, but the staff was very friendly and helpful through the whole experience. There was a problem with the sim activation the following day and I had to phone in. However, the gentleman who answered the phone helped me out and got the problem sorted out. All in all, a positive experience and Im happy with the deal that I got with them.

Tooooo slow

Strange a cellphone retailer not answering when you wish to obtain more information. Call just cuts off.

I have to Compliment all the staff at this Branch.. I have had Bad expierience but the last two Visits was great.. Last week Sunday and today.. Well done.. Service is Great.. Staff is Friendly..

After a disastrous attempt to do my contract upgrade with my local store MTN Hartbeespoort - which must qualify for having THE most unhelpful staff on the planet - it was such a refreshing experience to deal with Mr William Rasakanya from the MTN Menlyn store. Not only is he friendly, curtious and knowledgeable on the products, contract options etc, he went out of his way to ensure I get quick feedback in order to expidite my renewal since I will be travelling overseas shortly. Lo and behold, what was supposed to take up to 3 days, took a morning only. Well done guys! I am seriously impressed.

Best service

Waiting for a week now to be assisted with a new contract. Companies in South Africa complaining that their shares are falling... I wonder why! On my way to Telkom !!!

No service, choose another MTN shop

A nightmare from the beginning, with 2 contracts. i made once and the second time it was a mistake. they are too quick to deduct your money but the employees will always tell you they are offline when they have to be assisting you.Now i just called all the possible numbers, the switchboard does not assist in anything as well. MTN is a big mistake never to be made again. i am glad my contract has ended, having counting seconds just hope they do not deduct anything, we over, if they do i am engaging my lawyer.

It was terrible waited one hour in the queue only one assistant in the shop to assist customers worst experience ever eventually left the queue because three customers ahead of me and in one hour and ten minutes only one customer was assisted

They are terrible. I think they really need training urgently. Most of them lack basic skills to do their work. I had to tell one how to do his job today. However, they is one guy called Siyabonga who at least understand what he is doing.

Had decent service and got great advice on a choice of contract. Friendly tip: Dont go here during peak times and especially not at the beginning of the month. You wont enjoy the wait.

Trying for 2 days to activate a simcard. After being on the phone, Was told by the Call Center that it needs to be Ricaed. Givem the Rica Dept no, they dont do it telephonically anymore...have to go to a store. Went to the bank with a sick child to get proof of residence only to be told in store that Rica has been done. Baco home still same error, Call center sending me back to the store...🤬🤬🤬

Service is very slow

My husband did an upgrade which was ok, but he applied for an extra line which turns out to be a nightmare. They promised to phone back and never did. When you phone to query they are always busy. But walk into the store they are absolutely doing zilch. I will be taking this issue further. Junaid if have read this message,then you know who it is.

I will never go back there.

Always great service. If they say they will call you back, they will.

The worst service ever at a store. Ask them to see if they have my phone in the back of their store. Reply by telling me to phone them in 30 min and dont even after 11 calls answer their phone.

I should have read the reviews before I went. How come so much staff but all incompetent?

Perfect service for me and my hubby from Prince in this shop.

It was great

No compassion for an old lady who needs to do a sim swap after her phone was stolen. I even tried to get the manager to assist but no success. Eventually she did get the sim swap done!

Pathetic customer service, I tried to upgrade and they didnt have my product. They didnt help me allocate one from a different store neither did they help me order one. Really pathetic

Such terrible service...waited 2 hours before i was helped on 4 October 2016. few consultants, terribly slow system which went offline two times. it was as if we came to vote...we should have brought water, food and a cushion to sit on :-(applied for contract on 4 October 2016. it took a month for the consultant to communicate the progress. today is 16 November 2016...still no word...no device.

Sneaky contracting and bad advice twice in a row.

Have never experienced such bad service and attetude. Keep away from MTN Menlyn

Rude. No service. Stay away.

Horrible service. Prepare yourself to spend 3 hours here

Conveniently located. Did struggle a bit to sort out overseas roaming.

Waited 40 minutes for the technician who was at the bathroom before leaving. Useless

Not impressed at all. Went to sign up for a contract and waited for a response after a month I had to go in and ask what was going on to find out that it has been declined but they cant even tell me why.

The service was great

Very Grateful to be serviced in this MTN store

Very good service received from Johannes with recent upgrade

Useless beyond comprehension. Never submitted my contract upgrade, and this after they made me go into the store. From the stores to head office, all useless.

Good service received from Sammy

Great Customer service.

Too few consultants for the load of customers. I have been here many times, much to my regret but have no other viable alternative, and have never waited less than 30min for service.

Great service, friendly staff

It takes them 11 days to courier a cellphone from Pretoria to Johannesburg for repairs

Wish I could give a zero star rating! I handed in a phone for repairs on 11 November 2017 for repairs and after 2 weeks decided to call the repair center to follow up on the repair status. According to the repair center they have not received the phone yet. The process of booking in the phone took well over an hour and now they cant locate the phone!

Set aside 2,5 to 3 hours... And then go back the following day to sort out the mess!! Or, why not use the Cell C buy-out and get rid of MTN..!?

Very helpful staff

Worst service I ever received. Staff stands around chatting and you wait forever to be helped with something small. Staff is incompetent and lazy.Wil NEVER return and Im canceling my contract.

Great services

Good service.

Very poor service. Rather go to another branch

Terrible customer service

Service bad.

Great service

Terrible, slow paced service

Hell on earth

Incorrect number

Slow service

Awful

Useless