As always what an awesome experience in this iStore. Unfortunately Airtags were out of stock. 😔

Excellent service.

Very bad service, the manager told the consultant that they won’t be able to help me upgrade my contract and was not willing to assist to help solve the problem i had. I went to Brooklyn istore and in a day I had a new fone. Never going back there again🤬😡🤬

The staff is friendly and welcoming. Even on their busiest of days, they will assist without fail. Great service!

Attended Istore and was told that someone will be with me shortly. Waited almost 40min before I decided to leave.

Bad service I went there to open a contract with them, I was to told to go home and they will call in 5 working days, 5 days past without a call went back and was told the same thing. Worst part left me there and helped a white lady.

Bad service. I came to upgrade and i was told I’ll need my ID and proof of res. So i went to the nearest atm to retrieve my bank statement. I then return to the store and i’m told that they cant help me cause they are closing in an hour. It was Saturday I arrived at 15:30 they were to close at 17:00. I was furious and i just couldn’t believe what i was told. I had to go to Woodlands and i was happily assisted there.

Not necessarily an Apple fan, but the store is great. Outstanding quality and helpful staff.

Very bad experience tonight, the store closes at 7 but we were there 10 past 6, asked for help and the sales guy said he could but they are closing at 7 so he doesnt think we can buy something. Im really disappointed in the service we received, I was so excited to buy the iMac but they denied me .

Little busy but good service...I love this place..Thanks Istore 💞💞

Exceptionally clean and well organized. Friendly staff.

I am at the store at the moment and I feel lost. The service is disappointing.

They don’t even deserve a one star.The service is really bad. Would rather go to Woodlands.

I would like to warn everyone dealing with Menlyn iStore. I bought an ipad pro from then. On Tuesday 8June 2021 I ordered the ipad 11 inch, the latest one that was supposed to be the 5th generation. On Thursday they phoned me to say it’s in store. Then they sold me the old ipad 3rd generation, i asked them several times how do I know if it is the latest one they showed me photos on the internet but neglected to tell me that it should say 5th generation on the back of the box. I wasn’t comfortable with their answer and decided to play detective…. Today (sunday) I went back pretending to want to buy and asked the assistant how do I know weather it’s the latest. He showed me in settings it have to say 5th generation. I’m am really not happy about this. They deliberately try to mislead me. Be aware before you buy anything from them

Awesome staff that greet at the door and already help you in the right direction to get your query sorted. Always busy in the store but never a too long wait, from assesories to any Apple product even repairs in-store.

Great atmosphere, awesome service! Highly recommended.

How pathetic, You have to go in to the shop to find out if they have stock on a phone. Will not tell me over the phone.What a joke

Friendly staff but service is very slow.

Great service despite how packed it always is. Friendly staff too!

Visited the store today to buy a gift card and was really disappointed with the service. One consultant at the door and two speaking to clients while the rest go shopping in the mall and then go and do something in the back. I waited for 20 minutes at the counter and then just left. Im sure there must be much better iStores out there who are more client orientated.

If there was a zero they would get it!!!This stores has got double standards ,staff so unhelpful. Came ons Sunday 21/02/21 and staff member inform us that we need copy of id and proof of residence. Drove n 120km today again today to do the upgrade and today they the original id because they need page 3&4 of id document!! Sorry we have done a few upgrades in the past and never was this the case!! The criminals has got more power that normal citizens of SA!! Staff members not helpful

I had a grand time at this bustling iStore. Excellent service and maintenance techie take their time to sort Apple 🍎 issues.

I enjoyed and appreciated the Patience, general politeness, advice and great assistance.

I bought an iwatch last year but decided to use bands I got from takealot. Two weeks ago I decided to change the bands and use those that came with the watch guess what?! There were no bands. The box was sealed when I left the store which was very surprising that the bands were missing

Good service but long waiting period. Make an appointment before visiting

We proceed to go to istore Menlyn to upgrade the business contract. Firstly, a waiting period of 3 weeks for stock to arrive. On Saturday, the 20th of March at 16:30 we were added to the queue to upgrade the MTN contract. We were inform of a waiting time of 45 minutes to an hour. 45 minutes later, we were still in the exact same spot in the queue. So we went back to the store to enquire about the delay. Only be find the person at the front door tell another client the same rehearsed story, and were ask to continue with our patience. At 17:39 we received a sms and told that we could go to the store to finalize the contract. At 17:40, another sms came through saying that they tried to contact (which didnt happen telephonically as stated) and that we missed our appointment. So as we get back to the store for the 3rd, we ask why the appointment was canceled and it was said that it was canceled by accident, but no attempt to contact us and correct the error was made. A consultant said that the MTN representative was in the bathroom, no problem. Upon his arrival, we got told that they were offline and unable to assist with MTN. Which makes no sense as we told them from the beginning that this was our intention? How can this store get this process so completely wrong from start to finish? And still be told, we only have 48 hours to collect the phone or it will be taken off reserve. Nothing short of inept and continued inconvenience caused by trying to achieve something basic. Unfortunately I cant give less than 1 star for todays service.

The worst customer service. Go to Brooklyn iStore instead.

I walked into the shop and found not one sales consultant on the floor . I waited around to be helped . I spotted the manager behind the computer . After a while a man walked in and a sales consultant ran to him . At this point I walked to the manager and asked if someone can help me . He responded with “ SOMEONE will help you . His elbows on the table and lying on his hands . No eye contact , nothing . His attitude is astonishing . This is where i asked him who is going to help me . He looked up and said someone will help me . I had to make such a scene for someone to come and help me . Fortunately Dumi came to help me she was friendly . The lady who ran to help the other customer also had no respect for the customer, she did not greet or ask what she could help with as she was taking the iphone charger off the hanger she turned her back on me . The manager has a really bad attitude . This must please be investigated .

Everything its good about this place

Friendly and quick service

Relatively smooth experience

Absolutely horrible. There is always a queue end never anyone to help. Someday everyone will see the light, and realise that the same mentality all iStores have toward their customers, is the same menatality the idiots making their phones have.

Poor service. Some of the consultants sound unsure and confused. Went there to purchase and was told the identity verification system only caters for South African IDs so I could not proceed to buy.

Always horribly slow and unhelpful.

Clean store with friendly staff and efficient service

Didnt want to fix my phone charged me for a price of a new one

Terrible service. Each time Ive come to this store, I end up waiting 30 minutes just to be able to pay for an item. Ridiculous.

The people who call themselves technicians are just rude and know nothing about technology

Quite Disappointing, was looking forward the whole day to upgrade to my new Iphone. Arrive at the store 1715 to be informed that they close at 1800. I state that i am aware. To be told it takes longer than 45 min to upgrade to a new phone. Honestly it has never in my life taken that long to upgrade maybe 30 min at the longest. Rather than just we dont want to help, they say something ridiculous like that. They definitely do not aspire to give the same service to their loyal customers as Apple USA. They clearly do not understand that people using Apple devices are willing to pay the premium which apple devices cost as they want the whole experience that come with owning a Apple device.

Bought a new Apple watch series 6. Had it for 5 days, battery drained completely within 4 hours of wearing it on the 5th day and then stopped charging. Factory fault?

The experience and the customer service were both of a high standards and i like the way they followed the covid 19 procedures..

Consultants were uninterested to help. Long waiting time for technical staff, to find out they can’t assist and don’t know their products.

The service is absolutely horrific!!! I will NEVER EVER step foot in this store ever again.

Was told i would be helped but no one came once i found someone which was not doing anything i asked to help me they said theyll quickly go check 5 min went past no response and say they were helping someone else

Always a pleasure to be here

Worst service ever. I waited 2 hours to do new contract only to be told that the phone i wanted is not available. Manager check your floors so everyone can be assisted on time and be nformed if they can be assisted or not... we cant be waiting 2 hours for worst news and be told we understand your frustrations .. no get it together. i HATE THIS STORE.

Very disappointed_ how they treat us clients its very disappointing, i went there today and the other guy who was at the door he told us they cant help us because they can not wait for us to do the contract, claiming that they want to go home as well while we got there on time_ the management also said he cant wait for us they all want to go home they want to knock off he even told me i can go visit another istore he said that theres istore at broklyn i can go there and told me that even if i want to complain i wont because theres nowhere i can complain.

Waited 3 hours. Been there 3 times already. Each staff member tells us a different story. Weve been sent around from here to there. And after waiting 3hours today for nothing because yet again we received the wrong information I am now fed up hence the bad review.

Been waiting for 3 hours to take our contract via their Vodacom service. Just to find out there is no one in store to help me

A very disappointing service. They should hire new stuff and this time they should diversify the stuff for the store to have discipline. Sometimes is not nice seeing a black child unemployed but as soon as they get a job, they always want to act superior to customers. The service was very unpleasant

Received an SMS from my service provider that someone opened a new cell phone account using my details. Closer investigation by my service provider showed it was done fraudulently by staff at this iStore. Tried getting hold of the manger without any success even left messages with Apples central call centre to have the manager phone me... and still no response. Telling me that he/she are most likely part of this scheme.

Service from every one was very hepful. The lady who works in the tech department was very professional, curtious, helpful and knowledgeable. Will most definately refer people to this iStore

Excellent service, even during a pandemic. Sufficient measures have been put in place in order to minimise the chance of COVID contraction while not detracting from the essence of an Apple Reseller

The store contact number is missing. badly frustrating to call the call centre.

Great experience

Worst experience I had in a long time. There is no client service at all. They stand around chatting but refuse to help clients.

Good and professional service.

The ambience and service is good.

After taking a day off of work specifically to get my phone screen fixed, I was denied the service due to the fact that my phone was purchased in the USA. I find it unacceptable that i have no option for getting this phone fixed in ZA (aside from 3rd party stores that cut corners). This location should be able to fix a cosmetic issue on a phone that they are authorized to sell & service. Step up your service, iStore.

I am a senior citizen and visited the I store Menlyn on 20 July 2020 . I had a problem with my email on my iphone x. There was long que and when I was nearly in front i got tired and fetched an empty available chair sice I had a small operation and got tired. A vere rude whit male i store shop assistant came to me and told me to get of the chair immediately because I am not allowed to sit down on the que. the chair was ment for customers purchasing new products.He took the chair away. I then sat down on the floor. A technical guy then came to my assistance and apologised for what happened. Behind me was another senior citizen which said he would think twice coming to the menlyn store again. i think I would also think twice because the main object for MENLYN I store is selling products and not service. i am considering after 15 years to change to another brand.

Service is extremely slow and sometimes even non-existent. Product knowledge is lacking. If you return something that you purchased because they couldnt tell you if it will work or not, they charge a 10% handling fee. First time in my life that I experience this. I do think think Ill ever go into an Apple store again.

Bit of a wait here, and this was due to customer volume. The assistant could not help me with everything, but got hold of Apple Support from the desk. Really great service and going out of their way to assist. Well done guys. The staff are all knowledgeable on the products as well.

Service was excellent... Did help that the store was not overcrowded.

Very poor sales service that I experienced. The technical staff were good, that being the only reason they weren’t rated 1. There were only 2 people assisting on the sales floor which turns a 5 min purchase into 20 minutes

Fast and efficient service

Excellent service. I went to repair an iPhone X screen and was in and out within 2 hours.

We had a bad experience. We had an employee sell us a phone. It was his first sale. He messed up and sold us the wrong phone, so it had to be refunded. After this he brought the wrong phone again. It’s frustrating, but we understand it’s his first sale. But the other employees were absolutely not helpful. Every step took super long, because no one wanted to help him. We then waited over 30 minutes for him to come put the screen protector up and after trying to get other employees to help (got only “sympathy”), we decided to leave and put up the screen protector ourselves. After an hour in the store, for one purchase.

Definitely not recommending them. First of all they require to schedule an appointment, then i have been waiting in line for 40 minutes until they finally managed to dedicate some time regarding my problems. Why do you have the booking system if you are not following it?Another business focused on their profits and sales and not the customer satisfaction.

Great service from friendly staff.

Friendly staff..

Disappointing service. Each time I visited the store it took over an hour or at times 2 hours to to get something done. Infact i was never able to get help because i often leave the store to go to another I store where I can get help. On 2 occasions they lost a sale because their system was either faulty or offline which made it challenging to work with.

Great store. Has friendly staff. Also did not have to wait long for service

What horrible service from this iStore, arrived at 5:30 after work to collect my new iphone 11 only to be told they have system issues and then after going back a hour later I waited 20 min before someone even tried to assist me again. Definitely won’t be back.

I like the place

Great store with plenty of staff to assist. They are busy, so wait your turn. For tech support just make an appointment and you wont have to wait that long.

This shop is not a good reflection of Apple excellenceUnder-staffed, staff not properly trainedNot a good experience overall

This store has great people and not so great people depending on who you interact with, my rating is for the great people. They deserve it. :)

If you are willing to shell out plenty cash for cell phones, computers and other devices, and if you are an Apple product fan, this is the best Apple retailer. Good service, knowledgable staff, great products.

Horrible customer service from the ladies.

We have been trying to take out a contract for a week, they do not answer calls or emails. After driving up and down we sent someone yesterday to make sure everything is order and we can come collect the phone (as we live 50km away) they assured us that we can come collect, we then drove all the way there just so that they can tell us that the phone is sold and the is system down! Very terrible service.

Im appalled by the waiting period of the service station. I’ve waited for 1hr30min just for my phone to be restored! And even if you complain to a staff member they disregard your plea... when I’m finally next in line the teller assists another customer who wasn’t even in the line !!! The store with her needs more staff members or the staff is deliberately working at a glacial pace !!!

Good store and nice layout, sometimes not enough people to assist all the customers.

Usually quite busy

Visited this shop about a month ago. Helpful professional> No issues. My first time in I store and compared to other providers they are awesome. Thanks you were awesome. Ill definately use the Istore for my upgrades from now on.

Their service was so slow

The store is very disorganized. There is no manager walking around to let you know where to queue. There are so many work stations - why not organise them properly and put signs up? Waited 1hr45mins just to get the phone reset. The people working as the tellers also have to do other tasks such as putting phone covers on for customers and preparing contracts so had to wait 25mins just to pay. Since the phone was bought on contract through vodacom and not at the store we had to pay R200 service fee. Seriously?! Its still an apple product. What a great way to say thanks for being brand loyal. Rather stick to Android. You dont have to deal with such rubbish. Only good thing I can say is that the staff that helped us were friendly.

Nice place with what you need

Horrific customer service when facilitating cellular upgrade. After being placed on a 1:30 hour waiting list to be assisted in the disarray that is Menlyn iStore, the service consultant conceded that I was f***ed because I did not have the required documentation to complete the upgrade... Take your business elsewhere.

WORST STORE, YOU WAIT TILL JESUS COMES

I went with my father today for him to buy his iphone x at istore menlyn and was very impressed with the service that they gave us as well as to help him setup his phone. Even when the shop was fully packed with customers on black Friday he still was willing to help us and put the screen protector on . I take my hat off to you for good service and my you keep it up .Friday 29 November 2019.Regards kyle botha

Handling in my MacBook Pro for service at this store due to fan and speaker issues. The service is timely and professional. Got my computer back after 5 days and everything work perfect.

Havent been to this one but service at woodlands 👌👌👌👌

Amazing service and has amazing products including the king of all smartphones, the iPhone

The service was excellent. My daughter returned a tablet she bought at Woodlands without any hassles.

Great Experience!!! Tech Staff very knowledgeable and helpful, and the send-away for repair worked out without any issues and was much quicker than anticipated. Thank you for great service!!!

Enough staff to assist getting your product, however! When paying for goods, you can wait forever, don’t even get an acknowledgement from employees behind till, eventually, from out of a side door, another till operator rocks up. Menlyn I store rob you of your time unnecessarily. I will not visit store again!

Not very keen on service. You cannot contact the store by telephone and if you phone the number on the web for head office, they say they will get the store to contact you, but please do not rely on that.It is clear they make enough sales that they do not need to offer any client service, I am not even talking about good service

The online booking system never works. Theres no communication between the people outside (the ones who help you book your spot in the service queue) and the people inside.One can just walk in and get service.Staff is usually nonchalant about service.

Very busy store with few staff members on a Saturday. Once you get helped the service is good though

Friendly competent staff