I bought Restonic bed last year October, the mattress folded in within 6 months of purchase. I aired my concern about 3 months ago, they promised to exchange the mattress...I have been waiting and following up on the matter to date . My rating is actually 0
Bought a bed and paid for delivery to be made on a Saturday(payment was done 2 days before delivery) believing that Saturday deliveries won’t result in disappointments but here we are, they called assuring me that the driver is on the way 2 hours later I’m still waiting for them mind you I’m only 5,2km away and I’ve been waiting since 10:00. They honestly lack customer service when it comes to communication and service delivery.
My bed base started making funny noise after a year of purchase, it was exchanged without any hussle
Getting a refund which is due to you after cancelling a laybye is a problem, they make consumers feel as if they are the ones requesting a loan from their shop, consumers rights not upheld at all, consumers are made to nag for their refund.
Very disappointing, they advertised a special without stock while taking peoples money..when you file for refund they take 14days while advising you to take the bed you did not pay for, ... I feel SCAMMED
Location is incorrect!