user
Brooklyn Motor Lab (Pty) Ltd
33 Gemsbok St, Koedoespoort Industrial, Pretoria, 0186, South Africa
Appearance

Comments
Ma
Review №1

They did a assessment of the damages to my car for my insurance. Very professional, very fast and friendly. Explained everything in detail, and what they recommend to be replaced/repaired. Insurance company received the assessment within an hour or two. All in all a great and positive experience from a not so great situation.

Pe
Review №2

Very accommodating, and friendly. Premises are very neat. Much appreciated

Ma
Review №3

Service is good. Just need patience as things take time.

Qu
Review №4

Very helpful and quick, even got advice on way forward and recommended which panel beaters are more helpful.

Em
Review №5

Very professional approach.Great service and covid protocols.

Os
Review №6

Bad service. You call for an update on your car they tell you David will call you and you have to wait the whole day. I was told I’ll get my car last friday, today is Monday and still. If you are black they never take you serious. Same thing happen 2018 and I got the same treatment

Je
Review №7

My assessment was done quickly by a friendly assesor and submitted to my insurer, which was confirmed by them.

El
Review №8

Exelant professional service.Highly recommend.

La
Review №9

Great place and service..

Th
Review №10

Very professional and helpful

Wi
Review №11

Good service

Ni
Review №12

Friendly Staff but very poor workmanship (which is the most important thing really) and take forever to do repairs- worse, they promise youll get your car on particular date then comes the date they dont even call you to inform you about changes of plans.

ma
Review №13

Excellent, 100%

Ep
Review №14

Happy with the service

Te
Review №15

I took my car for a bumber repair on Monday , Friday they call me in the morning I’ll get my car , suddenly a different guy calls me that my car can’t start , I called back they never answered till they closed , and they left my car on since Friday evening battery died Saturday morning and tracker called me , on Monday when I get there my car engine is being stripped and one part was stolen that I realized later after taking my car , I asked the reason my car was stripped he said the car couldn’t start but I got there and started it without effort , they are thief’s don’t take your car there or you will regret

Th
Review №16

Take your car in for repairs and after a week they still do not the parts and you are stuck without transport

Oc
Review №17

Very poor service and not at all happy with the workmanship. You ask them to fix one thing and they end up breaking several other things. I was forced to have my car repaired there by my insurer. They had to redo the paint work twice, made me wait 6 months to do the repairs and delivered the car back to me with with rough surfaces under the door handles and mirror caps and over spray on the alloy wheels. On top of everything, the interior is covered with a white residue that I can not get off and it is absolutely everywhere.On the steering wheel, dashboard, trim seats. They should have just left the car damaged, would have been less work for me to do the repairs myself. I hope no ever has the misfortune to end up with this Workshop, Will never recommend them, even to my worst enemy.

lu
Review №18

Great service. Friendly staff. Was told Id get my car in about 4 days and I actually thought they were over promising but they proved me wrong. Big Ups to them.

Re
Review №19

The staff is friendly however I was not happy with how long the repairs on my car took and with the repairs themselves. I only needed my boot and bumper repaired because I was rear ended. I had to go multiple times to push them to finish repairing my car after it had been there for almost 6 weeks. Thereafter I had to bring in my car again to rectify the repairs they had done on my car afterwards. They are good people but I will never take my car to get it repaired here or even recommend anyone to them unfortunately.

Ju
Review №20

Dont know dont see the people , where are you?

Ar
Review №21

They are pathetic and has no idea of what is going on. No communication from their side and when you contact them a very arrogant (Karma Marx) administrator will give 100 differing accounts as to the status of your vehicle. Vehicle was sent for repairs on 12 February 2018. Estimated repair time require was 7 days. I received my vehicle on 19 May 2018, more than 3 months later. They were also unable to provide any quality control documentation for work carried out,.

Le
Review №22

Friendly and informative

Ma
Review №23

Place is like hell

Du
Review №24

What superstars! Kept me up to date with my repair. Cant see that my car ever had repairs done. Readily accessible.

Li
Review №25

In 2015 I had my car repaired there. A job that should have taken a week turned into 3 weeks and then the bumper and other things did not align. Now I am having to take my car back so that they can repair a misaligned bracket that basically caused erosion over the past 3 years and then caused a hole in my gearbox oil coolant. I am no very happy. Probably going to take another 4 weeks to sort this out as well. Not to mention that they did not replace the headlights correctly so I kept blowing fuses. And also my sump board was not replaced and is literally dragging around under my car. I really dread dealing with them again....

Ja
Review №26

Absolutely great. Did a fantastic job and got my car back to me quickly. Great service.

Ad
Review №27

WORST EXPERIENCE OF MY LIFE!!!!!!!! STEER CLEAR OF THIS PLACE

Be
Review №28

The assessor was helpful and friendly.

Pr
Review №29

Dont ever take your car there pathetic service.

Sa
Review №30

Because the people there are professional,kind and forever smiling and willing to help .

Ti
Review №31

Handed my car over on the 5th of Jan, I was told it would take about 10 work days; it didn’t. They said they would keep my up to date with the progress of my car, they didnt. When we call they keep telling us that we will get my car back later in the week, still havent gotten back. It’s the 22nd of Feb.

Ti
Review №32

I had my car booked in for what was supposed to be a 1-week fix. It ended up taking more than a month. I constantly had to call them only to be put on hold, cut off or told that they would call me back. They never call you back when they promise to. I eventually got my car back but honestly, their customer service is non-existent. I would not recommend them to anyone.

Ro
Review №33

They will fix your car. i have used them a few times and they are adequate to the industry standards and norms. they also have approval for various car brands and with some insurance companies. would say give them a call and see what they quote at rhe very least when shopping around for car repairs ect.

Sa
Review №34

What a nightmare. I fetched the car 3 times before it was fixed. It took 4 months! And today, the bumper fell off and the aircon drainpipe was not put back correctly so the passenger side floor is soaked. Four months! Three times back and forth. Still not correct. I am writing to MiWay now and aksing why they use them.

Mo
Review №35

USELESS!! I honestly have never imagined service like this. While assisting me they run out for an ice-cream! Quite literally... My car had to go back after their QA signed off on it. Even after it went back I had to reject the car numerous times. No updates unless you threaten them. They should be removed from all the panels - the fact that they are on most panels indicates corruption to me... I have dealt with backyard panel beaters with more professional service than these clowns

Re
Review №36

They just need to communicate better and work on aligning body work. However their paint work is great.

An
Review №37

Disappointing when it comes to vehicle repair progress updates. Prepare yourself to rather visit the workshop in person a few times to monitor progress and offer solutions in order to expedite completion of your vehicles repairs.

Ak
Review №38

WORST place ever! Service is non excisting. New paint chipped when I collected my carCar dirty! Even drivers carpet is full of white power! Try to clean my car after I got home. Bumper is still skew. Unbelieveable! Manager David even screamed at me over the phone after I had to phone 5 times!! Stay away from this place!

Sk
Review №39

This is the most unprofessional panelbeater Ive ever experienced. My car has been with them for 2 months and till today they keep telling me they are waiting for parts. They never initiated any correspondence with me, instead I had to keep calling them to find out.

Le
Review №40

This is the worst pannelbeater I have ever dealt with in my lifetime.. Even after 3 times trying to fix their shoddy work they still did not repair the vehicle properly. The owner makes appointments with me to come and resolve the issue but then do not even pitch up for appointment or even have the decency to call and cancel. My insurer eventually had to send my vehicle to another pannelbeater to get car fixed. Be warned!!!!!!!

Je
Review №41

Worse experience of my life. They have been saying my car will be fixed by the end of the week for the past five weeks. They promise to keep me updated but never do. Their service is totally PATHETIC! !!

JJ
Review №42

Spoke to a girl Named Ruby at reception who was able to attend me both friendly and professionally...

Br
Review №43

Bad place to start end up at when you are already busy with a bad scenario. Bad service. Unfriendly greeting. No show of the quotes guy, after waiting for 20 minutes

IM
Review №44

The service from the people there was great, fast and Profesional!

Ja
Review №45

Went in to get a qoute and the staff was well trained and fast and friendly. I am yet to take the car for the repairs.

Vu
Review №46

Very well thanks

Ma
Review №47

Very efficient service

Fr
Review №48

Very professional service experienced. Well done..

Je
Review №49

WORST BUT I MEAN WORST EXPERIENCE EVER!!No follow up calls from no one there unless me as a CUSTOMER (thats not supposed to phone in) phones to find out whats going on . Wayne the so called manager is even worse that his employees that he will tell me as a client he pays his worker to phone thats his job so he is actually telling me im not important enough to pay his salary. Pathetic service pathetic work environment and bad vibe will not recommend anyoneat all!!!!

AW
Review №50

Very full but professional service. Take long to accept vehicle and very long to return it.

As
Review №51

Very poor service, what was promised to be done in 2 weeks is now taking more than 2 months. No idea how it takes 2 weeks for them to spray and finish of a bumper, and thats 2 weeks after the car was supposed to be finished. Please close your doors.

co
Review №52

Your car its in good hands

He
Review №53

Good service received

Ra
Review №54

They really suck.I have never experienced such a pathetic service in my life. I do not know how does insurance companies keep sending our cars there.

Wa
Review №55

Awesome service

Lu
Review №56

Horrible experience at this panelbeater. My car came back worse off than when I sent it which is extremely frustrating considering the claim was through the insurers so money was not the issue

Ce
Review №57

Exellent service and well trained friendly staff.

Ja
Review №58

Bit of the runaround but quality work was done!

Ad
Review №59

Very poor. Rude staff, unhelpful service and generally unacceptable behaviour when you need your car fixed. Would not recommend at all.

Eu
Review №60

Reliable. Professional. Honest

Mp
Review №61

The paint work is always up to scratch

Mo
Review №62

I have been promised my car every day this week and am still waiting. Now they are ignoring my phone calls. What should have taken 5 working days has now taken 10.

Ca
Review №63

Terrible service. They make promises and cant keep it. The owners are not to be trusted. Cost me lots of money

Ba
Review №64

Unbelievably shocking service. Lies, obfuscation, more lies... Three weeks to replace a front bumper, promises to call back which never happen, the inability to do the job for which they quoted, and did I mention the lies? Never again!

De
Review №65

I regret why I brought my vehicle to this place

Ni
Review №66

Not recommended due to various repeat repairs required

Lo
Review №67

Vehicle needs to be booked in for the 3rd time on one job-card.

Ni
Review №68

Poor customer service by Mr David Twala

Fr
Review №69

Auto body repair shop.

Sh
Review №70

Absolutely pathetic ...firstly took a whole month to get booked into the workshop . They took over a month to replace a bumper and rear light that literally gets delivered within days . Absolute garbage , I still don’t have my car .

Ju
Review №71

Friendly assistance

ho
Review №72

Worst service ever!

Jo
Review №73

I left my car for repair

Ph
Review №74

Great service, thanks!

Sh
Review №75

To slow and poor workmanship

Ro
Review №76

Corrupt Panelbeater

Sa
Review №77

Beautiful

Ye
Review №78

Quick and professional

Gl
Review №79

Fast service

Th
Review №80

Fast and friendly

Ly
Review №81

Assessor very unfriendly

Is
Review №82

Quick and efficient

Tk
Review №83

Marvellous

Jo
Review №84

Rip-off

Ch
Review №85

Bad service

An
Review №86

Brooklyn panel beaters let me know that replacing a door takes 5 working days.Its tomorrow 10 days .... no car :(

Information
26 Photos
86 Comments
2.9 Rating
  • Address:33 Gemsbok St, Koedoespoort Industrial, Pretoria, 0186, South Africa
  • Site:https://panelbeatersdirectory.co.za/listing.php?listings_id=359
  • Phone:+27 12 010 0021
Categories
  • Auto body shop
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:7:30AM–5PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–5PM
  • Sunday:7:30AM–5PM
Accessibility
  • Wheelchair-accessible entrance:Yes
Similar organizations