We arrived there on a Saturday afternoon at 6pm. No one available to show us to a table. I should have turned around then. After a wait a lady showed up. I must mention that I tried to speak to a gentleman behind the counter. He ignored us. No covert measures applied. She showed us to a table that had shelves above it with bottles ready to fall. We ordered a bottle of wine which took 30 minutes to bring! Only after I asked everyone passing us by. Luckily the food arrived 45 minutes after placed. That is a really long time to make 2 pastas.No condiments were brought and halfway through our meal the chillies and garlic arrived. No cheese. Out of stock. I lie you not. An Italian restaurant without cheese. Clearly no owner/ manager ( which we never saw) involvement. Now the pastas was great but my Seafood pasta was cold. However there was no time to fix this as we had a movie waiting. We paid and left. What a pity to stuff up such a great brand with understaffed and badly trained staff. Further no management on the floor. The food was great, but the taste of bad service lingers in my mouth and it will be a NO for another visit in the future

Amazing atmosphere, a lovely environment for the kids! Super staff and the best pizza in polokwane! Well done to the team!

Great value for money. They have a big variety of options, everything we tried tastes excellent. Portions are very good for the price.

I love the pizza and pasta there but the service is not so good. Food takes really long to be served. Even if you call for a take away and get there after an hour, you will still have to wait for the food☹️. Can you add gluten and wheat free based pizzas.

Has a nice Playing area for children, but the orders took forever to be served. Poor service. The manager explained that they had an issue with orders that were served incorrect and it put them behind on the rest of the orders. Too bad he only came to explain the situation after we complained. The fact that kids eat free on Sundays was welcomed. The food was good. I personally will resist going to the restaurant again.

I just left the restaurant, the service is horrible. Nobody ushered us inside. I had to sanitize myself, register myself. When the attendant finally came, she let me in without taking temperature. We were given menus but the attendant disappeared about 12 min. We requested another one to call anybody, him too disappeared for about 5 min. We left to the nearby restaurant (Cappuccinos), the cheerful attendant there served us drinks in less than 10 minutes.

The service was very poor. I waited for 45 minutes for pizza without any update until I complained.

The place was soo neat and relaxed. Besides for the food coming late, everything was perfect and their pasta is one I could recommend 👌😋

Good pizza. Great space for the kids. Stuff is great too. But their restrooms can be so dirty when its too busy. I had to go out and take the kids to the nearest mall restroom. If they can clear that up, my stars would increase.

Great service, great food.

All was good and the food never dissapoint. Loved my dish, pasta special pasta. Awesome. Enough it was both my lunch and dinner

Poor service, ended up leaving after 45min of receiving no attention from the stuff

Poor service , they are not time conscious when it comes to customer service

We could not pay using card cause their speed point was not working I had to go to atm to withdraw money which was not good

Magnificent food, excellent service by Thabo! No complaints

Good food...great service...chilled atmosphere...

Had lunch with my mom was great

Our last visit the pizzas was very, very,very oily. The basis was very thick and the Sangria was flat, watered-down and had no fruit in it! Not what we are used to.

Bad and unprofessional service from waiter

Good food but the service is slow

Good service

The service was perfect and waiters were so kind and the pizza was just perfect

Panarottis pizza never disappoints, its value for money, the waiting time is long though,im not sure if i went there at a busy time but i waited an hour for my pizza

Great pizza

The service is very slow 🐌

Lovely kiddies corner .... Kiddies menu is amazing .

The pizza is always made with fresh ingredients...

Awesome food and well trained staff

That double thick bar one Milkshake saves lives🙏🏽

Good food, Great Pizza. Nice kids play area

Its was ok

Waiting for pizza for 1 hour

No social distance between the restaurant

Service was very slow this evening in the kitchen. Was not that busy. Maybe new training staff. Waited about an hour for our food.Waiter good service.

🔥This is the best restaurant in Mall of the north

The service was superb

Was allways grate but today i had dirty plate and the service was o sorry there was no service it was bad sorry

Loved to eat out again in a long time the service was on point

My nephews favorite place (Their play area has game consoles, and slides) PLUS ... R59.99 all classic pizzas on Tuesday.

The best pizza and service in town! Gerhard, you and your team are tops!

Tried this place again last night and no thank you. Stood at the entrance waiting for a waiter/ waitress to help us. They looked at us and then just walked away. There were almost no people dining there and yet couldnt take a moment to help us. Wasted at least 10 minutes and then we went to out dinner next door. Service 0/10. 2021/10/19

Fantastic atmosphere!Professional Services!Fast and Friendly skilled service!Affordable prices!Large Italian variety!

The assistance there was high quality,very professional and got my pizza in time thanks for the good service

Perfect, hope to call again.

Amazing this is what i call italian style pizzasAMAZING!!!!

My pizza was undercooked, kids eat free on sunday but only pizza and pasta and you must smell that, no one informs you of it, one food order not placed then did a rush job, side salad was not even given, pathetic

Good service delicious pizza

Great for dates or family dinner. Child friendly. Waiters is awesome and helpful.

Good food.!!

Lets just say its one of those days when the attendant misinterpreted things, I was with my family including kids, unfortunately we were told that there is no space on top, fair enough but when I looked from the bottom there were two tables next to each other and they were empty, I asked the lady why she says its full when from where we are sitting there are two tables next to each other, finally she agreed that we can sit there, when we got to the top , ok the kids decided to go and play and they were told that they must take out their shoes fair enough, they came and decided to take off their sandals, wait a minute there is a kid same place where they were going to play who had shoes, the kid was a different race , this I found it unfair unjust and a bit racial in some way, this angered me so bad that I believe it must be addressed, we just left and will be glad if such treatments can be attended with sensitivity.

Service was great and friendly and the food was awesome!!!!

Very poor service wouldnt recommend it to anybody, maybe if you are able too wait an hour for your food

Nice place and good food

I had a great experience, the food was good and fast, the drinks delicious and the service friendly. I would recommend it anytime, anyday whatever mood you are in! Thank you panarottis for this amazing experience.

Most amazing customer experience! The whole team is just fun and friendly. Meals are always made at my satisfaction especially pizza breakfast and subs. Well done

I had a really horrible experience at this establishment. I was given a warm welcome and given a choice of seats. I chose my seat and settled in. I was really happy with everything and everyone but sadly thats where the excitement ended.I ordered a beer, the famous cheesy garlic bread with bacon and a gourmet standard pizza to go. I love Panarottis food but NO MORE!The beer came and I couldnt stomach it as I was really hungry. 45 minutes into my wait for the food another gentleman was shown his seat with the very same warm welcome and 15 minutes later his food arrived!!! I was holding on to a now warm beer and an empty belly!I paid for my beer. I left without the waiter giving me my change - another long story! Hopefully, the next Panarottis I run into does not have this preference system. I am appalled!Tsitso

Excellent service, and food

It was a great day to spend with my family. The food was amazing #pizza and the service was good too. Overall I was happy and going back soon.

My husband and took the kids for dinner on a Sunday 2 weeks ago. The food we recieved was absolutely Maginifect. He ordered a pizza and I ordered a pasta. He is such a picky eater but on that day he said it was the best pizza he has ever eaten. He even went as far as to call the waiter asking her to compliment the chef.We definitely felt like we were in Italy and thats what you want from a Pizza and Pasta outlet.Panarottis Mall of the North, youve outdone yourself.We will definitely be back soon!

Great pizza as expected from Panarottis. I will not even try someone else.

Took over an hour to get our meal, and we were only told when I asked whats going on, they said its usual max 45 min, was getting late, so changed sit-in to take away

A little bit noisy and service was a bit slow... 😔

Very nice for kids and adults alike. My daughter enjoyed herself.

Service was great and my team and I were more than thankful to our waiter

Nice family restaurant. Food is good. Service excellent and staff very friendly.

Service was very slow and it was not really busy. Waiters are just absent minded.we orders 3 pizzas and extra meat special, to my surprise we only received pizzas. Dissapointing service

Poor service, never received cutlery or glasses. Had to open my own beer and drink it straight from the bottle - camping style.Terrible, horrible, no-good, very bad

Good dayAfter the encounter we had, the restaurant manager contacted me and we were asked to come back so they may compensate for our experience..we went today and we had a wonderful time, we had a table specially reserved for us and the waitress who was in charge was very friendly and lovely (Dee kay) who made sure we were comfortable at all times, the manager also came through with great warmth(Phillip) and another waitress Seipati and Kapil who were lovely as well.. Thank you for the wonderful experience, we will surely come back for more.. Thank you once more

The staff is very friendly, I enjoy their meal.

Very nice for gatherings. Good service. Good food try the Alfredo if you like garlic. Clean

Friendly service from the waiter and the hostess visited our table more than 3 times. Great Fettuccine Alfredo.

Food was good but service was terrible. Waiter tried several times to kiss one of the waitresses. Was disappointed management allows such behaviour.

Wait time was horrible and the bolognese I ordered was not what I was expecting. Didnt taste at all that good. The only positive thing about this place was their children facilities and their pizzas.I hardly ever critique dishes but I would never recommend their bolognese to anyone, let alone their lasagne. My sister didnt even eat 20% of her lasagne because of how bad it tasted.

Manager Philip is very helpful and ready to meet our demands

Service and food is fantastic

Is just a wow for me, nice restaurant. LA Familia

One of the best pizza parlors in the city if not the best, an excellent menu with variety, fantastic service and a beautiful layout to top it all off... A great places to grab something to eat with friends and family, or even alone.

The food is so nice. You cant even believe. And the service. You dont even wanna know.... The stuff is so friendly

Thursday special! Yes its great to be here and enjoying bottomless pizza. Kids area is awesome for my little guy. Always a great atmosphere with servers that actually care about you

I am changing my review due to the amazing feedback I got from the stores head office and the owner. The service in this respect is astounding, thank you for caring.

Its eat as much as you can and first its very slow also waited a really long time for my kids food. Also no one looking after children in play area kids all on there own while parents think someone is watching there small ones. Not my first time im sorry I came here. We also asked for the manager 40 min ago and still waiting.

I didnt have to wait longer for my order

Wifi doesnt work, and music very load cant have a conversation with my husband. Wifi doesnt work on Network or guest! This is really poor customer service.

Service was reasonable and so the food. A special breakfast can only be a special breakfast. Nothing to get excited about.

Great services

Very nice

I always feel welcome and Special . Vincent and Taurai makes me to visit for take aways. Really like their service

Great place ... but the pasta straws do not work .

I love going to Panarottis but tonight the Pizza base was a bit hard and sundried tamatoes were rubbery. Servce was also a bit delayed. But still a great place to get a pizza. On other occasions its been fantastic!

I like it. I wanted a strawberry milkshake before my movie started and they were efficient in making it for me. 👌

Waiting time is ridiculous. I managed to drink two castle draughts and Im still waiting for my take out pizza. Pathetic.EDIT: I was contacted by the new manager who who apologized for my terrible experience, listened to my suggestions and discussed with me processes they have put in place since to make sure my experience wont be repeated. Untill I go back to test if there has been real change I will give them 3 stars for all the effort.

Very nice pizza, but waiters need to take te right orders... I had my food sent back 4 times in a period of like 3 months

Bad service and annoying hard music

Thank you for hosting Seshego Gospel Choir and for the love you showed

I liked it here and developed quite a good relationship with the staff and managers shared a few pointers on how to make our stay more comfortable and keep us happy

Good service and food was prepared well.No complaints.

The day I visited, I was with my colleagues and it was quite a number of us, there were no glitches, the food was great and the service even better. I loved it.

Awesome establishment with great service. Nice play area for the kidsA little busy and crowded over weekends but overall a very nice experience

The food is excellent, but the place is far to busy if you order take aways. I had to wait an hour for a take away.

Im loving it they are fast friendly and could not ask for a better manager/owner so hands on