How do I get them to install tracker in my car. Since joined 2 weeks ago. Their calls are never answered. Hope they wont debit my account because their service is very bad. Empty promises.

Telematic is the worst company to deal with, their debit never ends, agents are rude and even after cancelation they still debit with amounts that are different when you call then enquiring. Its just a bad company! Poor service.

For the last two months, getting in touch with anyone from Matrix is impossible. Emails, phone calls, call me back messages are all ignored. I would not recommend them. But their sales department is very quick to call back but conveniently cannot transfer you to the customer service area.

They debited my account after I had cancelled. I called them asking if I will still be covered for that month (September), they said no. They told me I will get my refund after 21 days (this was on the 1st September). I had to look for another tracker the same day. I havent received my money.The reason why I cancelled is that their app has a lot of problems, you cant even stay a minute before it kicks you out. Even their so called panic button, when you press it, you will not even get a call to check you.

I will not recommend this company to anyone! After selling my vehicle in June, requesting cancellation numerous times via e-mail and phone calls, I STILL get debited and smss requesting me to make payment when I reverse the debit order. Please dont even bother responding and saying an agent will contact me, because I have spoken to an agent and nothing has happened. As I have mentioned in one of my mails, if this negatively impacts my credit score, I will go to the ombudsman.

After my initial contract period came to an end, the mixtelematics call center agent called and asked me if Id like to renew my contract, I clearly said I didnt and they have continued to debit me monthky since. I had to escalate this to twitter as I received no actual response to my email to them (even though I received a case number) in 2 months and only once escalated did I finally get a response which cancelled my contract from the date I made contact, not from the date I opted not to renew. I still await acknowledgment and a full refund of debit orders actioned since the end of my initial contract. How many other unsuspecting people are they debiting without permission?

Bad company! Cancelled debit order over 2 years ago, still taking money off my account!

Worst company to get a car tracker from. I have since sent through an email for cancellation in August and I am still getting debited. No customer care calls are being answered. I’m now left with the option of reversing and cancelling their debit order. Be warned. I am still trying to get this cancelled since I don’t have the vehicle they installed the tracker on.

This company is extremely fraudulent. I have received a debit order and I have NEVER EVER taken up a service with this company. My calls and emails have gone unanswered for many days. I am opening a fraudulent criminal case against this company today. Where did they get my details from? Extremely fraudulent and extremely disgusting customer care. They are horrible and I am hoping justice will be served soon. I would suggest everyone to open criminal cases against this company because of their incompetence, many people are left blacklisted. Report them NOW. I will also be reporting them to the commission and I would encourage everyone to do the same.

For the last two months I have calling beame none of my calls are answered you can’t even email them. When you do get to email they give you a case number and nothing is being done on your grievance. After cancelling your services with them they still take your money and when you call or try contacting them in any way they do not answer. I would not recommend their services to anyone and I am reporting them for fraud. I’m tired!

I was misled by the sales consultant over the phone my father wanted the tracking unit to be installed in his car apparently his credit record was to low so they called me instead and took my banking details claiming they wont deduct anything from it,its just to complete the application process and I did not agree to any deduction in my bank account yet when I checked there are arrears above R2.5k and they were continuously deducting my funds from my bank ....this is pure fraud and violations of consumer rights I have requested that they cancel any debit orders but i have only been give a case number or two occasions now it is beyond my control cause I cant get hold of them directly I have lodged a complaint with the National Consumer Commission (NCC) for misleading me and committing fraud. I am tired and I wouldnt recommend this company to any one unprofessional and just scammers!!!

Dont know what is wrong with you guys. Staff do not reply to emails, you consistently debit the wrong account after saying you would change the debit details, staff seem to operate with total impunity and zero oversight. Worst customer service!

Absolutely poor. I don’t recommend this company to anyone. I am still waiting for my welcome pack and the proof of my installation for insurance purposes. Don’t tell me to send an email to customer care blah blah. They don’t answer. PATHETIC man!

I have been trying to change my banking details for my debit order for over two weeks now. I closed the account my debit order was taken from every month. I logged calls via the website to give my new banking details NO RESPONSE. Calling the 654 8000 it just rings and rings. VERY VERY BAD SERVICE WOULD NOT RECOMMEND THIS TO ANYONE.

Find a worse tracking company than this one and I will post my nudes .1. Their emergency line dropped me 3 times on a call .2. They dont answer the enquiries line at all.3. They dont answer emails at all.4. They will not pay out if they cant find your car or their device therefore they have motivation to find it .5. Despite the above , they dont miss a debit order , five stars for that .WHY IS SALES ANSWERED ? WHY DO YOU HAVE PEOPLE CALLING US TRYING TO SELL US PRODUCTS WE ALREADY HAVE BUT CANT HELP US CANCEL ? YOU ARE TERRIBLE PEOPLE . YOU A SCAM ...TSEK

Giving one star cause there is no option lower.Sure they want you to give them money bud sadly for poor service and if you phone in to call center and they have no answers you get the hold call option from them.Taking 6 months to cancel a month to month option.... do not even have a record of a query number they sent.

Zero support. Basically what the other reviewer said. You contact them via email (either one of their email addresses) and you get a support number and then you dont hear from them again.They sent me an sms to tell me that my debit order didnt go off even though it did and in the sms it said the debit order date will change. This month the debit order didnt go off at all. I just got an invoice. Have no idea what to do and their support is non-existent.*edit*The response by the owner is so ironic. To help me they want me to send an email to them.Thats the big problem! Nobody gets back to you when you send emails. You just get a support number and then you never hear from MiX Telematics again.I mean just look at HelloPeter. Everyones saying that. Support is non-existent.

Hi tried to phone Mix Telematics, but was put on the hold for a very long time, Just wanted to know, How a company called EC3 can phone me for Mix Telematics and they have all my personal and banking information, have you heard about the POPIA act?

Im very sad and disappointed with this mix telematics company, its ages trying to cancel vas services and to now its still on and when you call the staff is rude after taking forever to answer the phone. will never ever recommend this poor service company to anyone. actually i rate it zero and i will keep on reversing the debit order until you hand me to credit bureau and luckily i have all the documents and calls to you so you will find me ready to fight for my money

So far the worst service provider. These guys will list you on ITC for a missed payment while account is up to date and on debit. Notify them about it and literally begin a haunting/daunting process with very rude consultants. If you looking for a tracking company look elsewhere. the inconvenience is not worth the time and Money!!!

Been trying for a month to get hold of them to sort out a debit order query. Despite numerous emails, I get no response, and to call is impossible as you just just get a repeated message about high volume calls.

In my person opinion id think this company acts fraudulent, although not as it is a listed company hear my story below as I also intend to share across as many platforms as I can. Firstly I am still waiting to hear from the following auto response to my emailThis communication confirms receipt of your email.Kindly note your reference number for the query : 09053591. Should there be any outstanding information this will be communicated to you via email or phone.Please feel free to contact your CCM or Customer Care consultant should you have any queries.Kind RegardsMiX TelematicsAt one stage re my tracker was faulty, although when you call Mix telematics the hold music says they can track your car in 30 seconds. when I spoke to one of their staff they said under their terms and conditions the client needs to call once a month to do a tracker test,I was shocked and asked them to send me a copy of the contract I signed and also under the data protection act all verbal correspondence I have made with them to date I have received nothing. I spoke to two different staff members in June for this.18/06/2021 Lebonang Mashigo and 24/06/2021 to Francis Collins to ask for copy of contract and voice recordings under data act as of today still not received. What this company still does is take out the direct debit every month from my account which I have cancelled and they seem to reinstate it somehow making me having to do reversals monthly. I hope someone from Mix Telematics takes charge of this case immediately to get this matter sorted, this is all a nut shell and a lot more that has happened which I will write an article from my personal experience in more Mix Telematics

They dont even deserve the 1 star.. I was put on hold for 30 minutes then the call was cut.. Can you trust them to locate your car.. I dont think so.. 30 minutes is long enough car could be far. The agents are not honest.

Does not respond to calls or emails. The increase their debit orders as and when they want. Your reply makes no sense as i have send to this email 10 times and i get case numbers but thats the response i get

Waste of money, rather go with a more reputable tracking company it wont be more than R100 over theirs. Test the service before you purchase, call the centre and see how much assistance you get, thats what will happen when you need it. I dont have to tell anyone how bad they are, you can experience it yourself.I gave notice to cancel via call and the agent gave me the wrong email address, had to resort to sending an email to monthly statement email address and then they still proceed to debit you.Look elsewhere please, this company doesnt give a damn and I really wouldnt be shocked if they closed due to bad customer experience and services.

Friendly vibes. Ill would love to have their jackets

They recovered my car within 30 minutes if being stolen! Call centre chap.kept in touch with me every step of the way. Well done!

They do not deserve a star at all, I wish I could give them a 0 star. This is a bad company, no customer service. I have been with other tracking companies, but Ive never seen something like this. You can not get hold of these people. I was surprised when my fid long distance trips aby they were very quiet like the was nothing irregular happening thats when I realized something is wrong I tried calling yo find out how they work but I couldnt get hold of anyone, when I finally did (days later) I was put on hold. Im done. This company FRAUD.

You dont deserve any star poor service. Account been settled in September 2020 and now you debit my account again after numerous calls and emails about this error. Please refund my money you stole from me today. I have contacted you already and have send mails. You can contact me I will not waste my time sending you mails again

I want to cancel this please someone help me i am sending like 10 emails a day to cancel this please assist

The incompetence of this organisation is astounding. They have tracked the wrong car (not my car) for 5 years and have charged me. This came to my attention when I called to cancel my account during lockdown. I have tried communicating but there seems to be no one person accountable.This is unacceptable and disgraceful.

Best Tracking and Fleet management company in South Africa.

If youve got money to waste and dont care about customer service, then join this company. Youll send emails and get automated responses with reference numbers, thats it. No one will bother attending to your queries. Youll call and be on hold for the entire day while getting a were experiencing high call volumes auto response.

How these guys are still in business is most astonishing. If you go to HALLO PETER.COM then you will see there is about 1600 negative complaints about them, like on this forum. They are scammers, fraudsters and criminals

Had a very bad experience with Mix Telematics(Beamie), firstly when you call they never answer. I had their unit fitted in my car upon recommendation by the East Rand car dealership and I never received a contract for this service. Called Beamie countless times and after holding for +-45minutes, consultant tells me that they will send me the contract shortly to this day I never received the contract. I then cancelled my services with them on 19 Feb 2021 via email, did not receive confirmation of cancellation. I called multiple times after sending the email of cancellation and after many unanswered calls , finally one consultant picked the phone and promised to send me the confirmation. Come 1st of March they debit my account as if nothing has happened, I reversed the debit order and thats when they start threatening me with listing and handing my account over to the lawyers. For the why, I did not know because my account was not in arrears, been paying all these months just reversed March as I cancelled my contract. After seeing the communication about the lawyers, I called did they answer? Nope. I even drove to their head office to seek answers as to why am I being handed over. So when I reversed the March payment, on their system they reversed the Feb payment and made it seem like I owed Feb, for the why I dont know. Crooks ka nnete these people. I am glad to have left them and I do not want to deal with them in the future....

Poor customer service. They do not respond to emails. I gave notice of cancellation but for 4 weeks I am yet to receive a response. They just went ahead and debited me again.

HiIve sent 2 msgs with a query and I get a confirmation number of the query but not a reply to my question. Could you pls follow up. Its not the 1st time Ive had to beg for a response. Thx, Melody Pheiffer

Good people stay away from this unscrupulous business..... They dont respond to emails they dont answer their phones.I cancelled long back and tried to request a settlement amount no one bothered... They are very very ignorant I have tried to settle my account but still it keeps mounting and they will always foward your details to lawyers.I have just posted on our UBer & Taxify drivers which has 55k people please dont Mix Telematics.

Poor customer care, called them the whole day for cancelation no response, I finished 89 minutes of my Airtym still cnt gt hold of them, its a scheme I regret installing their tracking unit, I wish they can b exposed how bad they treat their clients

Bad service, agents have no energy. Calls drop and no return of calls as promised.

I have 5 case numbers from July and still no feedback??

FRAUDULENT ACCOUNT WAS OPENED WITHOUT MY CONSENT, IVE SPENT MANY MONTHS TRYING TO GET MIX TELEMATICS TO CANCEL AND CLEAR MY NAME TO NO AVAIL. LAST WEEK THEY CANCELLED THE ACCOUNT AND ON MONDAY THIS WEEK THEY CALLED ME SAYING ITS NOT CANCELLED, TODAY IM BEINF BULLIED BY THREATS OF BEING BLACKLISTED. THIS IS A PATHETIC COMPANY. ILL SPREAD THIS MESSAGE FAR AND WIDE

I just want to cancel, ive never seen a useless company like this. its a fraud if you ask me, when they need their money they will call but will not answer call when its their time to act. i had to skip payments so they call

Poor service account has been settled yet they send incompetent people saying you need to settle your account for the past few months now. When you try to call them to sort it out their consultants cut the call on you midway through the call. Thank God my car wasnt stolen while I was with them!

NEW UPDATE 21 January, Had a response from Samantha the Cancellations manger, she helped me in minutes and sent me the confirmation email of the cancellation. Great employee and great service from her 5 STARS for her!!!!!!!Terrible service. Phoned on Monday to cancel my contract and to put a new device in my new vehicle. Got told I need to send an email. I never got a response. I phoned back the same day no 1 answered the phone. Tuesday I phone back get told that there is a cancellation fee because ive had the device less than 24 months, which in fact iv had it for 38 so thats a lie. So I told them I want to talk to the manager, they tried to put me through which no answer of course then got told ill get a phone call from the manager. Its late Wednesday afternoon and still no email response or phone call. Easy to take your money and wont let you cancel. I dont have the car anymore and they wont cancel it. Would hate to have an issue with car theft and then have to go through all this to get them to track it. Terrible serviceAdded Update 21 January.disgusting poor service, been trying to cancel my Beame tracking device for nearly 2 weeks, Leanne at cancellations promised a confirmation email that the contract is closed and nothing is owed, a week later and still nothing. Iv tried to speak to a manager but conveniently they are always busy and get told they will phone me back, i am still waiting on a phone call back.The car is gone and no longer mine, but they want me to still pay for it.Im glad i never had to try get ahold of these people to get my car back if it was ever stolen i would never ever see it again.Terrible service. sent 3 cancellation emails as requested and still not response or any thing from them.DONT EVER USE THIS COMPANY

Worst service provider. Customer service is really bad. Even the guy called Wanda was rude to me when all I needed was clarity telephonically. He even dropped my call. I do not recommend Beamie at all. I canceled my contract and they keep on stealing money from my account. Last month I was told that there wont be any debit orders, but yet there was. They mislead their customers, they lie, they are thieves. They deserve 0000 star

I sold my car 6 months ago and they wont provide me with a cancellation solution so I keep getting billed monthly. Really frustrating.

Stupid systems, I cancelled the product in 2020 and paid all that was owed to them but yet they still debit my account

I regret of ever signing with this tracking company. The collection department and tracking department are working opposite sides. Each month my unit is switch off I have to phone and send proof. Half of the month my unit is active. I am really scared what going to happen when an emergency rises whilst my unit is off.

I have never agreed to an account with these people yet the debit my account

They never can tell you where your car is and they dont take your calls, there service is pathetic

Completely useless company,ive cancelled my services but they keep on deducting and they even handed my account to the lawyers coz i kept on reversing the debit orders....i wouldnt recommend it to ANYONE!!!!

All of the people I met were friendly e.g Jacob and others

Unfortunately you have to give them a star, I wish I could leave it blank though. Canceled by tracking system in July... Still being debited in October. Zero customer service, No feedback, No communication. Steer clear!

When u pay them money, no problem. When u apply for cancallation, then u need to pay them lots of money. Not fair at all

No service at all. Monthly debit orders constantly change, and reflects as new.Cant cancel contract as no one answers their phones.

I cancelled my subscription, due to their inefficiency they replied (2 weeks later) with a settlement figure for 5pm on the same day of the reply giving me 2 hours to pay. Finally got hold of Lesego who committed to reversing 50% of the monthly fee if I paid given how slow they were. Never heard from her again, she wont be reply and their communication is terrible. Avoid

Great company!!

If l could give zero stars that would be most appropriate. This company has the worst client service ever. They are threathening me with legal steps even after repeated attempts from me to try to resolve this matter. Do not even consider this company.

Keeps on sending me accounts

Great company

Beame is a terrible service provider. They promise you one price and then when its time for the debit order to come off they charge you a higher price that you never agreed to. Their consultants dont get back to you and you have to phone week after week to resolve an issue. Shocking service!

This is the worst organization ever. All they care about is collecting premiums from their clients. For the first time after two years of paying premiums I missed one payment during the Covid-19 period and their first response to me is “Notice of handover”. They didn’t even try call to arrange payment. I will definitely be cancelling all my contracts with them.

Dont even want to give a star . Worst company ever . Try to phone them every day no answer and nobody gets back to you !!! Dont ever use them !!!!!!!!

Their customer service is absolutely disgusting. And they dont care about customers that theyve had for over 11 years!

I wish there was zero star, unfortunately none. Let me share my review of the worse ever service I came across with. This is the useless tracker company ever, if you wanna experience bad service go for them.1. They failed to locate my car when I was real need their, they said my tracker disabled 2 months ago (why they kept quite for this long? What they continues taking installment while I was not longer covered)2. They said I was suppose to do regularly activations, but other tracking companies they dont do that.3. Their app is very useless ever, u cant even register on it I wonder how they will cope on 4IR..

Unfortunately there is no option for zero stars, so they get a star from me. I was contacted by Beame today to inform me that my account was in arrears. I did not receive any correspondence from them and they told me that they could not get hold of me by phone. I was not even aware that it was in arrears as it was part of an installment sale contract. When I asked the consultant why they could not email me I was told that they do not communicate via email. What?!?! In this day and age a company that only corresponds with its clients by telephone. I doubt whether this company will survive the 4th industrial revolution! Truly pathetic!

Most pathetic service Ive experienced from Customer Care. Day 1 they didnt pitch for the installation without letting me know. When I phoned them they undertake to ask the consultant to phone me - he didnt!, The arranged for the installation to be done the next day at a service provider close to my house but when I got there the service provider didnt knew about the installation and didnt had stock of the tracking device either. Absolute pathetic service!!!!!

MiX Telematics Africa is the worse ever tracking company.. its need to be close down..the customer service line alwayscustomer service very patheticquick to take money but very slow in service..They promise on thing when you join them.. but they do another thing once they get you..You can never get hold of these customer service..I suggest that they call other tracking company and see how quick the response will be..Mix Telematics is useless to the chore.

They call me for offers, even though I am registered on the do-not-call-me database, they are also unable to tell me where they obtained my number from.

Absolutely pathetic customer service. Calls are never answered, emails not responded to yet the billing occurs on time. Very poor service, rather move to another provider that will provide answers when required. This is a very shady business!!!

The worst service provider in the universe. Avoid Mixtelematics like your would avoid getting Covid-19. One must beg for service and repeatedly remind them youre the client and pay their salaries. Utterly disappointed and I would rate them a zero out of 5 if the option was available.THE WORST IN THE WHOLE OF HISTORY

Lovely website with easy to navigate

I would give them zero stars. Once when I was in real trouble along the road, I pressed my panic button, zero response, When I eventually got hold of them, they say it is my fault, I should check regular if my system is working or not. Trying to cancel my debit order, but simply a nightmare. Reading all these negative comments and seeing no response from them as a company, it shows, ZERO CUSTOMER LOYALTY

Absolutely rubbish!!!No service at all,they never respond to emails but always debit your account on time.I regret ever signing with this useless company.

I tried testing the device today and they told me that they cant see the car. Meaning I paid for nothing. Very bad tracking device

No response to try and obtaining an exciting tracking sertificate on their website!

Getting very concerned about the overall service and customer care by MiX Telematics. System not always working 100%. After updating info, still issues ... even spoken to the supervisor and manager but it does not solve problems. Panic button not always working.What will happen during an emergency?

Worst company ever to have your stuff at, gave notice on account they still toulk the money off for another 2 months and still struggled to get it sorted out!

Absolutely shocking service!!!! I asked for the device to be disconnected on 20 Aug. Since then have had monthly bills. They phoned me and said this would be rectified on 29 Oct and have just received an sms requesting urgent payment! Complete incompetence!

Called control room in week 51 and 52Talked to a lady then to Steven and then to another person and then steven againWanted to test system on both my vehiclesThey could only find oneTried several times no successPromised to revert back to me but with no sucsessUp until today no feedbackDo not trust system at allCannot trust control room feedbackIssue still not resolvedPathetic serviceWill never recommend Mix TelematicsAfter several days Mix Telematic called me then  they couldnt trace my other vehicleWhen asking why this happens they put phone down on me......Why...

Their customer services line is very difficult to get through to (spent over 15 minutes waiting for consultants several times), the app for Beame is very buggy and not user friendly, when I cancelled my contract with them I wasnt even able to fill in the customer satisfaction survey as it wouldnt let the page load the 2nd page.If my car were to have been stolen, Id be hesitant to think that they would find it speedily based off of my interactions with them.

The most ridiculously bad service!! I wish I could give them minus stars. Try to use somebody else!!

I sold my car and they conti used charging both me and the new owner monthly instalments for the same vehicle for 15 months! And numerous calls to Customer Services yields no results. Im now taking legal action.

Its the most horrible company I have dealt with. They have the worst customer service . I wouldnt recommend anyone to deal with them.

Mixtelematics is truly terrible. Besides the struggle to get through to a customer support agent, the actual of security of your car is questionable, given that the app never works. I called to cancel a unit and I am still being billed. If you value your car, money and general sanity, steer clear of them- my one star rating is generous.

They dont even answer the phone, nevermind recover your vehicle

This company is dishonest their consultants contact you on the phone selling their product at a given price you then gets charged more? After querying they promise to listen at the recording of the conversation and fix my account accordingly, account is still not fixed and had no feedback from them since then.

Tried to get through to the cancellations department for the last 4 hours. No one apart from the receptionist picks up the phone. Then tried phoning George (cancellations manager), then his manager.... With absolutely NO luck. This some of the worst service I have ever received.

Clean and tidy..

I had no problems dealing with them..Kabelo was very helpful and resolved my issues that same day ..

Do NOT deal with these people. We sold car 6 months ago, informed them of this and requested that the debit order be cancelled. This has still not been resolved, one excuse after another and payment for a car we do not have is still deducted each month.

The customer means nothing to this company. Customer help phone lines just ring, emails are never answered. Over a week of trying to reach someone who can help with my query and nothing. Judging by the reviews here and on Facebook Im not the only person struggling.

Terrible. Sleeping heads the whole company. Wonder who they are servicing if you can not get through for the whole day to their call centre.One star was for me to be able to post this thing nje.

This company only want your money. I tried to phone them for the past 3 months as well as send e-mails. They do not answer their phones or reply to e-mails. I will never recommend Mix Telematics to anyone. I dont even want to know how their recovery is if they cannot answer their phones or e-mails. I would rate them on a scale from 0-5 on 0 because for the past 3 months I did not get any service.

It is accesible. They provide good service.

This is the worst company to deal with , when you call their head office they always transfer you the wrong department and they never answer their reception telephone and continue to cut me off, i have made several calls to the head office and they just cut you off. They are terrible in their administration.

Matrix Vehicle tracking. They also have a canteen with reasonably priced meals

They are so unprofessional, they only take care of you before you sign up but once you are a client they dont care. I have been calling them and emailing them but they dont respond to my emails and they keep passing me on when i call. I want to cancel my contract i ended up going to their offices where I spoke with Lesego/ Masego from the cancellation department, she promised to call me and send me an email with the cancellation requirements but its almost a month now and still theres nothing but the keep wamting me to pay.I wouldnt suggest them to anyone they are a risk

I have been struggling to cancel my subscription for at least 6 months using their webpage which makes provisions for such cancellations... the only response I have received isto ask why my bank is cancelling the debit orders... I want to cancel my account.... I have used you stupid webpage to do so and I receive no response... avoid this company if you can