Reserving judgement here. Calls and helpfulness were great while I was a prospective customer. Now a day or two in and absolutely shocking when trying to correct mistakes makes in even the colour of my car!

Awesome service, value for moneyFriendly, and you get what you pay for. Ive been with others, they offer way less, and you pay more. It would help though if matrix can cover a car if it can not be recovered.

Worst business ever!!! Installed device 2016, I called in December 2020 to check if is still working and it wasn’t ((don’t know how long it stopped working)was promised a technician soon - nobody came, made a follow up in July 2021- still nothing!!!! they continued to debit whereas they are well aware of the condition of the device. Will never recommend them to anyone shem☹️By the way I’m still waiting for my refund as requested in my correspondence with you.

Am cancelling my membership of 15 years because your accounts/finance dept keeps on charging me extra money. Am so tired of going to the bank to reverse the payment I dont know what it is for. I have phoned you guys, spoke to Kabelo and Jennifer still

Adding more to your fleet no problem 2 min call, asking for a simple letter, 2 mouths 8 calls still no response. Well done.

Thieves!!!! They are very quick in the sales department to take your money but when it comes to cancellation they are incompetent beyond words. I have been trying to cancel my tracking for more than a month now as I sold my vehicle. I had to email cancellations but never got a response. When I try to call them I am on hold for more than 20min. They keep on deducting money!!!!! Do not trust them.

My word what a big mistake! Stay away from this company their service is pathetic, they hardly answer their Phones, they dont call me back ever even after promising they will, they are terrible. I want to Cancel, I should have used Cartrack!!!! STAY AWAY!!!! No customer service!!!

Dishonest and Unethical. Stay away from these crooks! Complete incompetence, no service, no response. They tracked the wrong car for 6 YEARS and took my money. I realised this when I called to cancel during lockdown. They take no responsibility for their incompetence. But worse is that they continue to debit my account and when I have it returned, they now have handed my account to Credit Bureaus.And then you cannot leave a review with NO stars!

Poor service and that never pick up the phone.I have sent several emails to cancel for the past 3 months in so disappointed and the car was a right off 12months ago I have been giving mix telematics my money for nothing because they dont even provide tracking services for a non existant car

Sent two requests for a cancellation,as my car has been sold,,no one has responded. No mechanism to call them, except using the emergency number.......very frustrating

Absolutely the worst service you can imagine

It does not show the exact home address number but it is accurate. I love it

Best recovery unit around value for your money fitted at Station Auto Sound

Tried to phone on monday 5th july no answer just cotinued apologies for busy line every 10 secondsthen asked to leave number after waiting 12 minutes onphone tday is tuesday and no response bloofy usrless service!!!

I wanted to install their tracker on the car and put in a request for call and no feedback and now opting for other service providers.

My app has off for sometime now and no help from the company. They dont answer their phones and dont respond to messages. I waiting for the contract to end. Cant take this any longer

Cannot get through to anyone despite trying for the last two days. Using the call back option is also useless as no one calls you back.

Best place you could ever be

Stay away from Matrix tracking. They destroyed my vehicles electrical system and never took responsibility. Still battling with my car 6 months later. I have used Netstar a couple of times on current and past vehicles and never had any issues

They did not stop the debit order for two months after cancellation of the subscription. They have promised several times that they will refund the last payment but still nothing since beginning of March. They do not reply to emails either. Poor service, I was a customer for 11 years.

Absolutely no feesback from matrix... been calling more than 3 months

This was the worst service we ever had. Our car got stolen on Saturday 20March 2021 3:05pm i phoned them at 3:10pm they told me they will dispatch a team. Got a call at 6:40pm with them telling me that the team will be going off duty and they will put my car on tge wanted list. How pathetic. I still havent heard from them again. Why pay for something and they dont deliver. Poor service stay away if you want to see your car again.

Very bad experience so far. Im stating this politely;Your customer service arent any good, im trying to get of you for 2 weeks now.  My details were sent to you through outsurance for a tracking device to be fitted.   One of your agents called be on Monday 01/03 and gave me a price. He captured all my details and told me that ill be receiving a follow-up email with a welcome package and a date and time for installation. But since today, Ive received no response back yet. Im almost in trouble with outsurance due to this not being done yet and theyve gave me a week for it to be installed. Please follow up on this please. If my car gets stolen or anything and Im getting in trouble because of this, im blaming your company. How can this be resolved??

The staff was very welcoming

It is the best in the world great service

On Saturday 13.02.2021 driving back from Vaal hit a pothole and had a double blow out of two type on the left side ,we are AA members so we phone still not arrived after 2 hours our daughter wanted to know where we were and she phone Matrix and within minutes Assistance Towing from Meyerton(Rianne) had phoned and said he was on his way, arrived with a flatbed to load our Vito and his wife Michelle has come to take my grandson & myself. Thank to Matrix Rianne and Michelle for all your help. Will only use Matrix I am cancelling my AA membership after been a member for 40 years.

Worst tracking company in the country, firstly they have no idea what they are doing, barely aware if anything happens to your vehicle. But then when the contract ends and you go to another company, they just decide to renew it, double charge you, and literally make it impossible to contact anyone regarding their extortion tactics. Daylight robbery. Avoid like the plague, they want to take your money FOR LIFE.

Rubbish service!Trying to cancel or move a service for 2 days and no response from them.Appalling service !

They didnt answer the phone

Bad service I regret fitting their tracker, they r rude, the tracker is consuming my battery power bt they refused to assist, panic button dnt work

My parents were stuck on the side of the road with 2 flat tyres No response from AA for over an hour I called Matrix and they were there with a tow truck and am extra car within 30 minutes And while they were waiting had constant communication Very thankful

Not even worth a 1 star rating. By far one of the most frustrating customer experiences encountered. Three months of explaining the same issues to various people at Matrix and they still can’t seem to make right although it’s their mistake. Pure negligence and incompetence across the board. They do not respond to emails , don’t answer calls and don’t follow up on anything. The only time you are guaranteed to hear from them is when they want your payment. Stay away, they make it very clear by their actions and attitude that they don’t value their customers.

So far so good.

Terrible service. Sent 3 emails 4 weeks apart. Received case numbers for each yet no one replies. Phones just ring

They made an appointment for installation Saturday and they never arrived.

Its hot

This guys service is something else, a lady answered with attitude

Well some packages are not included

Loving so far

Sold my vehicle a month ago. Have sent countless emails to them to get my tracker cancelled with still no reply. And the call centre just tells you to email the cancellations email.....while I continue to pay for something I no longer own

Bad ethical business companyWe had a tracker put in from Matrix, unit didnt work they like said it would, no high risk area alerts, no high speed alerts,unit is not accurate with the tracking via App or computer. They came and removed the unit and now they sitting with our unit and they now also want us to pay a cancellation fee, we have also requested that the recordings be sent to us but quest what MR George thinks he is Mr cool cat plays it to us offer the phone. I wont recommend this company to anybody, they are thieves, lack of communication and incompetent. But we will see how far they will get with this case.

This is one draining company. I regret intalling a tracking device with them.firstly when you call them it rings non stop and no one ever answeres and this is prior to the COVID-19 saga. they never reply to emails. and now they say I am in arrears , I have had this conversation with them since February. long phone calls regarding the same issue. the last consultant admitted that I am not in arrears its an error on their side and issue will be sorted out. now I am getting emails threatening to hand over my account due to the arrears. yesterday the email that I received said I owe R614.00 and today another email that I am in arrears with R204.00.I am so annoyed by these people!

Its ok

A rude indian lady sales person by the name of Rose hanging up my calls, made me choose another tracking service. Service make the product, and inevitably.. the product. If you want good service, do not choose this company.

I try to cancel one of my vehicles because I sold it, after a week of emails and calls, there is no response from this call centre, everytime you phone they tell you to sent email, you sent email nothing happens...They really must starting looking to increase the service level of this company.

Terrible response or lack of!

Great service and extremely helpful

Had an emergency and they dropped my call. I tried to call again and couldnt get through. Never been so frustrated.

Never will use or recommend Matrix to anyone. I was involved in an accident on 02/01/2020 and requested a settlement with Matrix as my vehicle was written off soon after. They continuosly fail to respond to my cancellation emails. Which according to the contract is within my rights. They also do not answer calls. It is now April and my account is still being debited for a tracker Im not in use of!!!

I dont like your service

Why my panic button is not responding

I was interested in installing a tracker in my car. No response to electronic requests, and their phone rings until it stops. If this is pre-sales service, Im not prepared to risk my life in an emergency when they already have my signature.

Great tracking system and their automated logbook is so helpful for tax purposes!

Excellent and friendly service. 5 star rating.

I am completely disappointed in Matrix and their service. Their call centre number rings without being answered. When you do get through, the call gets dropped. I am certainly considering cancelling my contract

I got the MX3 package 3 years ago, and found when i recently wanted to move the unit (which is now payed) to a new car, they not only wanted to charge R1500 for it, BUT THE PREMIUM HAS BEEN INCREASED TO R369 WITHOUT NOTIFYING ME. When i queried it, i was simply told we covered it in the contract and are allowed to. Unethical business practice. The only advice they gave was start a new contract so we can do it to you all over again. No thanks. Get lost Mix, you have lost a customer.

You guys keep calling me way too late after my car moves while in Geo Tracking mode. Sometimes I forget to switch my guard off and like 5 - 10 min later you guys only call! Id like to change my tracking unit.

Love it so much. Can track my car when ever where ever. Dont regret having it on my car. Thanks to Matrix.

Very very bad tracking service youll ever have, my care was stolen after i report nothing happened, no feedback no updates till today im still waiting but nothing. VERY VERY POOR DO NOT JOIN

System draining battery.2nd experience with this issue in 2 different vehicles.Customer service is the worst, takes forever to get hold of an agent.

Worst tracking company you can imagine. No idea about service. They dont respond to emails nor phone calls. My vehicle was hijacked. The tracking was not operable for that time. They didnt notice the signal was blocked and cant tell me where it was for that time. Why dont they do something about the blocked signal? What is the use of their tracking if the signal cab be blocked so easily?

If I could give it a minus star I would Matrix doesnt respond to emails and every consultant has a different story.When you tell them your issues with the app and the trackers my tracker was moved and replaced and Im still sitting with the same problem and the Lady I spoke to kept asking why when i asked to speak to a Manager.

Just so beautiful. Ammazing

Still waiting for your call

People are friendly and efficient good service

By keeping a car safe

Great quick quality response to service requests

Extremely pathetic company, not even sure how they still manage to run the company. I bought a new car, in which my insurance informed me Matrix will phone me and arrange fitment. I have followed up 3 times already and still no call from them. If I could give a minus rating I would.

Have been calling constantly for 7 days, calls never answered. Left messages to call me back, still no response. AM SO SORRY I HAVE A MATRIX SYSTEM INSTALLED IN MY VEHICLE, NEVER AGAIN.

Two receptionists/switchboard operators this morning - I would like to speak to someone in sales for fleet management. Am put through to two separate staff members who have no clue what I am asking for. After explaining for the fourth time what I am looking for and that I wish to speak to someone senior, I am again put on hold and hang on in cyber space. Reputation!!!!!!

I left a massage and I never got any response

Tracking device malfunctioned, customer service ordered that new one be fitted, service provider fitted new one but did not remove old one , leading to the 2 devices damaging my battery. Matrix doesnt want to replace my battery. Been waiting for manager call now 48 hours.

Services I requested not rendered

Bad service

Got quick and satisfied service

Very bad service. They dont even have my make and model on their system?? After 1 year stil no effort from Matrix to fix the problem!!

Great service and customer support.

Very bad for me its no longer showing me my vehicle position. It only show trips

They have good service

Dont always get installer to keep appointment

I wouldnt recommend these guys to anyone, I am being billed for a tracking uniy that. Doesnt exist on my car.

Spam calls!

Phones ring endlessly, would not recommend to anyone!

Easy to use..

Excellent service 👍

Cannot get through to the sales department after trying 5 times do not respond to my emails either.

The tracker was installed as part of the vehicle purchase. This would not have been my choice as the customer service is very poor. telephones ring endlessly without answer. when they eventually answer after a few days of trying, they cannot even tell me what the location of my vehicle is...would not recommend!

Poor service phone rings and no answer

All good

Reputable business

Unsolicited scam phonecalls

Bad service

Quick response

Good service

Loved it

Excellent

Excellent

Tops