I wasnt satisfied with the outcome of my query, which was no fault of the consultant that was helping me. I just felt like I wasnt getting the attention I should as a customer as he was watching soccer on his phone the whole time while helping me. I was a lot more patient than I should have.

Great service, but limited phones on display

Visited this store to buy a spare phone. One of the best experiences Ive had at a cellular store.The service was exceptional.Consultant helped with everything I needed.Would definitely recommend visiting!

It was a rather long session that lasted for two hours for an upgrade because of systems slowness and we are talking about covid where we have to reduce the queues as much as possible..George(staff)that assisted me was so nice..updating me every step of the upgrade process..welldone to him..the rating was because of his great customer service.This is a call to MTN south africa to please upgrade their systems to give their customers..both internal(mtn shop staff) and external(people like me)great experience.

Loved it there. I got assistance and the service was top notch

Great customer service and overall experienceQuick turnaround time on a new cell phone contract, 24Hr, with consistent feedback. While picking up my new device i also received a free gift. Good customer satisfaction

When I went to the store for a new contract, the staff asked for lots of unnecessary documents. He looks like trying his best to stop me from signing a contract with his company or ask for some tips. Really terrible experience. So I took the same document to another store. The contract was signed in 20 mins there.

Best service ever from George Mshololo

I have tried to upgrade my data contract twice now since January 2021. Twice now the order has been cancelled with no response back to me. I had to sit again on a call waiting for a consultant to assist me for 20 min just so she can tell me she does not know why. Then I asked her to cancel my contract. She cant do that either. Its ridiculous.. I have to now go into a store to do the cancellation!!!! Its the worst service ever!

Few people to provide service on a Sunday - understandable

Its a state of hopelessness. The left hand doesnt know what the right hand is doing and are blaming it on their system which almost doesnt exist. Not sure how they stay in business 🤔

Quentin LotterExtremely BAD ServiceYou have not changed the details to date from 15th AprilYou have also not followed up …extremely BAD SERVICE.

Its very convenient to be able to visit a physical location for MTN. I needed technical help and the staff member I dealt with was very competent technically, as well as being courteous and polite.

Friendly and helpful staff.The 2 times I upgraded with them they had the phones in stock that I wanted.

The lady that assisted me was very kind and helpful

Thabang knows what customer service is. He is really helpful all the time.

Great service. Thanks MTN for always delivering impeccable service and top of the range devices.

Not over crowded

Dey dnt know how to treat ppl i went de jst fr simswap but i came back without de simswap im am de angry

Friendly and helpful, unfortunately I was unsuccessful with my sim swop, need to go back

Helpful customer service

Good service, I had an issue with my online upgrade and I received great assistance from Diane.

Long wait but was eventually attended to. I usually had good experiences at the store but on this visit the person that assisted me was possibly very tired since it was the afternoon and the experience was not positive

Very good

Useless to my queries and concerns just looking for sign ups

There are few agents working inside causing longer waiting time. The agent was also unable to help as she seemed uniformed about their own systems. I wanted to have my account changed from debit to cash and she said the call center agents on 083 135 are the ones to do it. This is after they told me to go to the shop now the shops sends me back to the call center that I called and was put on hold only to be cut off 18 mins later without resolution . What a pathetic service MTN has!!!!

SOMETHING JUST TOLD ME TO CHECK ON MY INSURANCE FOR MY DEVICE P20 LITE,AND THEY CHECKED EVERYTHING AND TOLD ME THAT EVERYTHING IS UP TO DATE,FEW WEEKS LATER I WANT TO CHANGE MY SECONDARY NUMBER,THEN EVERYTHING IS BLOCKED,CALLED THEM THEY TOLD ME THAT I HAVE NOT BEEN PAYING THEM SINCE FEBRUARY,THEY HANDED OVER MY ACCOUNT TO #LEGAL#AND STILL THAT HAPPENED WITH OUT MY KNOWLEDGE....WHAT A SERVICE,HOW CAN I BE UP TO DATE WITH MY INSURANCE AND BE BEHIND ON MY MTN CONTRACT?

Its most the decent sized MTN franchiser store but you have to get your things ready prior to get sign up any deals with them...or else you going to end waiting in the long queues during peak hours.About 8 counters you going to get consult your requests ,Trading hours from 8.00 to 8.00 on weeks days and 9.00 to 8.00 on weekends.

Staff was very friendly and very knowledgeable on all the MTN products.

Pathetic and poor service . It took more than 2 hours to get hold of some one to process our contract and despite waiting so long the service we received was sub standard , the lady was very rude and did not bother providing us with details or helping us with the contract . She was too busy on the phone. I was told that the contract will be processed within 48 hours but it has since been 2 weeks and no feed back has been given! These people do not answer their phones!!

Great satisfaction

MTN Insurance: After weve been with them for more than a year, they say we dont exist on their system... Then we have to send our Proof that we have been paying for more than a Year... When we send them the proof it takes them Weeks to fix the problem that they admit was a mistake on their side. (Ive got it on mail where they admit its their mistake and they will fix it) It almost looks like its a little show they run, since they dont want to approve our first ever claim. Watch out for them.

Slow services and not very friendly and helpful.

These stores are really hit or miss. The peoe helping you are friendly but can really not be informative when their system is down. You can have an entire converation about what you want and at the end they will reply with... system is down. Need to work on that. If everything is up they usally help you with what you want pretty quick.

Good service here. Speedy upgrade on contract.

Fantastic service. Upgraded my phone effortlessly but unfortunately received a faulty device. When I returned they happily gave me a new device and transferred everything over for me in minutes.

Was a very different experience from the beginning to the end. When we entered the store, the only available personal on the extreme left was busy typing on his phone, and we could not get his attention despite attempts from myself (around 3.30pm on 5th January 2017). We left the store due to disgust. We later returned around 4.30pm and were served by an outstanding gentlemen who helped us with the contract that we required. Very different experiences within an hour

The manager of mtn was tops, friendly and very helpfull and tops staff but another mtn near this was terruble

Bought a new sim today, paid 500 ZAR in cash for data package but afterwards seems we didnt get any data package at all. So the person in the store sold us a 500 ZAR sim and didnt do anything for the data. Custumer service couldnt help.

Great

They take care of their customers, very well and with great respect.

I received phenomenal service from Dikeledi Matlhagare in the MTN Mall of Africa store (opposite Game) this morning. It took less than 30 mins to approve my deal and because one of the items was not available in store, she offered to collect it from a different store in Midrand and personally bring it to my office. Dikeledi is extremely professional, friendly and helpful. MTN you have a 5 star employee and I hope that you look after her. She deserves a promotion. Incredible service... thank you.

Worst service ever..the consultants ignore customers.

GREAT SERVICE IN AFRIKAANS .

Lack of employees..time killing Shop...

Thank you Minky for your persistence.It took MTN 2 and a half months just to migrate my line to a larger contract which was absolutely shocking. But thanks to the great service and persistence I received from Minky at this store its finally complete.Well done Minky Ndlovu I really appreciate it.

You dont wait too long to get service, consultants are friendly and the shop is big

All available contact numbers just rings no answer.... cant believe their servoce will be any good if they cannot even answer the phone.

Good

They said their systems were down this afternoon. I waited over 30 minutes just to do a sim swap and still left with an inactive new sim card. I was so disappointed!

They give me a nice service

Very good service from Minki Ndlovu,helped us on a Sunday afternoon and was very friendly and helpful.

Just splendid service Im overwhelmingly happy

Guy by the name of Darren was extremely helpful and a real asset to mtn.

Lets start correctlyNo issues with management and neither with the staff but MTN directly and the regional managerI did a upgrade for the S8+ in December, I was supposed to get a voucher with the upgrade made, to date no voucher with my Samsung deviceThe booklet of MTN states with any compatible device for Samsung, now I am told, no only with Samsung original accessory, asked the store manager to let their regional manager phone me - Pillay/ Govender has not done so to date and still no voucherAgain nothing against the manager of the store or his sales team but MTN and regional you don’t take into consideration of your customer

Very helpful and frendly at Mall of Africa

Great place to get a contract.

Friendly staff who are knowledgeable.

Amazing Service and friendly service

Staff here are very freindly

Their contracts are expensive but the friendly staff makes up for that

Useless cant help you after 6 so why stay open untill 8...

The service is ok and the people that work there always seem angry

Best offer on cash deals

Worst customer service... No sense of urgency

Lovely phone ahop

George costumer service was 👍

Darren the Manger is the only person keeping that store opened. Poor!

My issue is not to do with MTN but the RICA system when retrieving your number. They ask things you do not keep in your head..

Disappointed with tge service

Busy but helpful

Always the best service

Im trying to call the number on the website and it does not go through.

Great

Owesome service

Really not helping . ..

One of 2 MTN stores in Mall of Africa

Good

Good service

The place is buzzing

Rude and unhelpful.

Well its MTN...

Bad service

Poor Service

The most terrible service ever yuu

Got a very bad experience there with the technician would have liked to specifically name him. Overall the service was very bad I would not recommend anyone going there.