More than 6 mands finished with the contract i go this store to stop it queue a queue still having problems they still debiet my account after severals visits to stop it n i even destroy the sim cards

Mr T Sekatle is the best salesperson ever. His service is excellent all the time.👌

I initially rated 2 stars because of the wait. I have since changed to 4 stars due to friendly service and advice beyond my initial matterThanks to Thapelo and Thato for your friendliness and willingness to help.Im glad I went in today.

Very disappointed. Messup made with my LTE and NO effort made to correct the problem. Cancelled my account with Telkom!!!

Had o good friendly chat with the consultant while busy being attend and helped. I was there for a sim swap and as usual met the good guy. Oops we even joked about how silly names a linked to certain behavior or characters

The only bad thing is the very slow service. You water for over 2 hours outside they are slow

Cant complain about service, because there is none. No one is willing or worst, no one is able to help. Been there 6 of 7 times with the same problem, they just dont care.

Worst experience and service ever. My son applies for a contract, told his device will be here on Wednesday the 17th of March, they will call. Hear nothing. Went in today to hear what is happening( was told on the day he applied, no need to que, can just wait on the mobile device chair, did that) Service lady comes out, helps the gentlemen in the other que first, ask what is happening, how does the procedure work. Told to wait, will help just now, first helping the gentlemen. Finally a consultant helps, oh sorry you were declined because of low credit score..no phone call, nothing!! Maybe a good thing, with such service, actually no service!! Rather go elsewhere

Had to wait very long time

Slow Moving Line..they need to be more attentive.

I applied for uncapped wifi last year in December and heard nothing from them again. Its nearly March. Very disappointed.

Service was prompt with good advise

The service is very slow if not very poor. Just to buy airtime, you can wait for almost an hour before you can be assisted.

Brilliant Service. Thank you Bob and the Consultant for your exceptional service and assistance today. Wow. May God bless you. Im still astound that one still receive such personal friendly and helpfulness and kindness in an age where service and customer service delivery across board has become a myth

Went to cancel our contract with them nearly a year ago. Still being billed!!

The sales consultant that assisted us was very friendly and explain things in details. My router was not working for 3 months he tried fixing it but it did not work. So he gave me a new one. With a better premium. Thank you keep up the Good work

The service sucks at most

Been sitting for over an hour to buy an accessory, so eventually gave up and left. Returned the next day, only ticket in the queue waiting for the first available agent, guess what? The staff’s friends (no ticket) get preference and I’m still waiting. Approaching 30mins again, and all I want to do is pay...

Telkom mobile has good offers, but the service is poor!!Queues are always long.Queries and complaints are ignored.There seems to be huge communication gaps within the communication service provider?How can a technician repair a phone (even replaced a part or parts), but the problem is exactly the same?

If you planned a fun day of sitting in queue, Telkom is just the store for you. Most amazing and helpful people, smart, everything you can expect right in one place. Just joking, theyre terrible. Avoid... Error Error Error Error :D

Excellent service Priscilla Galatia with help to cancel unused land-line!!

Always trying their best to assist clients.

We had extremely slow internet on what should be a reasonable speed, so we upgraded to a 10mbs line. The internet still seemed slow and not to my surprise we are paying full price and only getting half. Thay are robbing you. Never use them! Use your local wifi provider. You hold for days to get through to them.

If I could have given - ⭐ for a review I would have. This place... man. Sucks. The employees arent as bad as Telkom itself.Think before you choose a carrier.

They provide best service and do quick service. Telkom user things

Wonderful service

Friendly staff, very busy.

I need a direct contact nr for a manager in this branch pls. All calls go to callcentre. 500kms away for me to just pop in to, you are THE nearest branch.

Always takes atleast 2 hours of waiting on a que before youll get helped.

Friendly helpful staff, some who are willing to go the extra mile. A trait that is very rare in Customer Service today. A skill that should be cherished by employers and taught to others in the industry.

Telkom has been horrible the last 2 months. First they cut my service on the 10th of February because they say I didnt pay. I prove to them that the debit order went of 1 February already. It takes them numerous hours to reinstate my service. Then 25 February they debit 3x the amount owed on my bill. I still have not received my money back. Ive spoken to the branch floor manager, phoned the call center 20x and emailed proof to them more that 5x. I have reference numbers and proof of emails sent. Still nobody can tell me what is going on or when my money will be refunded. All the while they are collecting interest of my money...as ill ever see a cent of that interest.....Horrible!!!!!!

The services are up to standard the staff members are very helpful and have good understanding of their work

For now Im giving 2 stars for the reception. Well done. More stars will follow of they deliver on there promises wrt technicians

I had the best service at this store,i was helped by a guy plaaitjies,hassle free.I would recommend this store if you want to buy a new phone

Wait for long in the queue and still did not get the service I needed

Slow service because they are understaffed.Employ more people then you will get better reviews. There is always a line not because you busy but you are slow !

It looks great but nobody can really help. You get shuffled from pillar to post. A persons problem gets put on a computer which never gets corrected properly.In hindsight STAY AWAY FROM TELKOM CONTRACTS, it becomes a nightmare.Yes please plan your visit as you can wait as much as 2 to 3 hours. As there is never enough consultants.This needs to be addressed by management urgently.Unfortunately Telkom DOES NOT CARESTILL NOT ENOUGH STAFFTELKOM SERVICE IS LIKE A TORTOISE OR A SNAILPLEASE GET MORE STAFF.

It was a pleasure doing business with them. Service was quick and very fast. The lady knew what she was doing.

Pathetic service! Its been 5 weeks now our voice line is dead/ static at best and clients cant reach us costing us a fortune in business. Technicians have been to our premises to find that the problem lies in an adjacent neighbours yard. Asking us how they should gain access. Not our problem!

Worst internet service privider in the world and I think that is still a understatement. The one star is just so that I can post this. True rating -5 stars

Useless. Went there 5 weeks ago to request a landline upgrade..didnt happen, and after countless calls went to the store again to find out that my reference number fir upgrade doesnt exist, and no upgrade request could be found in their system.... Useless...

Am extremely dissatisfied and dissapointed with Telkom. I have been a Telkom client for 10 years, -but the service/assistance I have been getting from them, is beyond pathetic! I have been applying/trying to get the WIFI router special since April. Every month the soecial offer differs The latest is the R 139 special. Although this is the 3rd month I have been trying to rent/buy the special offer, I have been unsuccessful. Somewhere my applIcations, with all my documentation, disappear into thin air!! I have decided to escalate this matter to a higher level; maye top managemen is no aware of the pathetic service at Telkom braniches.

Wish i could give it half a star, ive been struggeling to get them to sort out data that i was supposed to get that was never loaded even after the manager assured me that it would be available, its been 4-months, im fed up. I long for the days where companies actually cared what the client meant to them, these days they just want the money and when they have it you dont exist

The queuing process is too long.i have been waiting today for more than 40min. My ticket estimated queuing time is 5 minutes

Bad service, salesman is always in a hurry, does not pay attention to questions, just wants to go on lunch break.

I went to upgrade my contract two weeks ago. The lady said that the cellphone is currently not in stock but would take a week till it arrives and she will contact me.IVE BEEN WAITING and Ive been calling but still no stock!How much longer should I wait?!

Efficient and friendly service, after a bit of a long wait, but in the end it was well worth it. Thank you.

Excellent service although currently in a temporary space! Congratulations

The service this round was speedier than I have experienced previously. Please keep this up!!!

When you go you have to be prepared to wait for a very, very long time.

It was a beautiful experince

You need patience to wait for service

I assisted my gran with an in-store application to move her land-line on 16/05/2014. I have subsequently done a second (online) application on her behalf, which indicated the line would have been moved by 04/06/2014. Still no response.....

I received a wonderful service from Telkom at Pavilion Mall.

The service is highly recommended standards.

Pathetic service. One has to take the day off if you want to go there. They are super slow.

Dont know about their other services but the wifi they provide is horrible, it is the wrost service provider in the country

Thanks for excellent, and prompt service 👌👏

Oh they can get u on your second bill

Friendly stuff

Very long wait and always had to go back to get problem solved

Staff was friendly and helpful.

Slow inconvenient unresponsive no service. The only people doing a good job are the technicians.

Keep calling the whole day , no answer.Bad service.

Service is slow and shop is under staff

Was there for over 4 hours just to buy a router.

They have NO service at all. My ADSL is 3 days off and still NO technician or response.

Very good service.

Just the long waiting but everything is ok

Waited more than 2 hours to be attended to.

You can stand in the que for more than an hour

More staff needed during busy periods

I was assisted by friendly staff.

Great service

Staff very helpful

Very dissatisfied!!! No service

Great service!

Customer service bad

Very friendly

Atrocious sevice

Excelent

Excellent service

Could employ more employees

Delayed customer service

Friendly staff and short queues

Staff are very friendly

Slooooow service

Very slow service

Poor service in general

Friendly staff

Very customer service

Slow and useless.

Terrible service

Why can i not get a hold of a Telkom person in Kimberley?????????

I stood in line for a long time and the service was really slow and very impersonal. I try to call the same branch to do follow up work because all my mails remain unanswered and get no reply while their inbox is so full that you cant leave a message. So all my efforts come through.WEAK.

You rot, rather make yourself young.